Genpact

Genpact helps large companies run their back-office and technology operations more efficiently. The firm uses computers and specialized software to handle tasks like processing invoices and managing customer service. These services allow businesses to focus on their main work while reducing their operating costs.

What Genpact Does

• Core Business Services: Traditional managed services including tech support and digital operations; accounted for 76.3% of net revenues in 2025.
• Advanced Technology Solutions: Data strategy and artificial intelligence services including agentic solutions; represented 23.7% of net revenues in 2025.
• Financial Services: Specialized support for banks and insurers such as fraud monitoring and loan processing; made up 26.7% of total revenues in 2025.
• Consumer and Healthcare: Supply chain and regulatory compliance services for retail and medical firms; generated 34% of revenues in 2025.
• High Tech and Manufacturing: Sales support and logistics management for electronics and industrial companies; contributed 39.3% of revenues in 2025.

A History of Expanding Capabilities

• Introduced a new revenue reporting structure in April 2025 to highlight Advanced Technology and Core Business segments.
• Scaled artificial intelligence operations in 2025 by training over 27,000 employees as AI builders or practitioners.
• Expanded the Genome learning platform to help 146,500 employees acquire new technical skills.
• Launched a series of internal AI agents in 2025 to support employee career development and issue resolution.

Where the Company Stands Out

Genpact operates a global network of over 100 delivery centers across more than 25 countries to provide 24-hour support. The company uses its proprietary Virtual Captive model to act as a seamless extension of its clients' internal teams.

Financial Performance Highlights

• Total net revenues reached $5.1 billion in 2025, according to the annual report.
• Operating cash flow rose to $286.7 million in Q4 2025, up 41.1% from the previous year.
• Free cash flow hit $269 million in Q4 2025, up 47.1% year-over-year.
• Gross profit grew to $482.3 million in Q4 2025, an 8.2% increase from Q4 2024.
• Net income for Q4 2025 was $143.1 million, up 0.8% from the $141.9 million reported in the prior year.

The Final Word

Genpact has transitioned from a specialized internal unit of General Electric into an independent global provider of technology-led business services. The company is now focused on integrating artificial intelligence into its core operations to drive long-term value for enterprise clients.