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A Conversation With Netflix CEO Reed Hastings

In the latest installment of our Motley Fool Conversations podcast, I spoke with Netflix (Nasdaq: NFLX  ) CEO Reed Hastings. Among the topics we discussed:

  • What is the biggest threat Netflix faces right now?
  • How much longer will DVDs be the company’s primary delivery mode?
  • Will Netflix’s future include Amazon’s (Nasdaq: AMZN  ) video-on-demand and Google’s (Nasdaq: GOOG  ) YouTube?
  •  What was the last great movie Hastings watched?

New podcasts are published every Wednesday. Listen now at, or subscribe through iTunes.

Chris Hill does not own shares of any of the companies mentioned. Netflix is a recommendation of Motley Fool Stock Advisor. The Fool’s disclosure policy gets two thumbs up.

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  • Report this Comment On October 22, 2009, at 5:04 PM, thiago wrote:

    Here is my advice for Reed Hastings at Netflix.

    If someone such as Reed Hastings views this feedback or another whom knows him, let him be aware that this feedback is to the benefit of all subscribers.

    Since most subscribers do not rent series such as 24, this advice is for Netflix to instead of separating all series by disks to have all series shipped as that of single selections.

    Presently,am using Netflix to view series 5 and above of 24.

    Only hassles are Netflix separates all of these series by disks,versus not.

    Order 24 disk 1,2 and 3 and the USPS delivers disk 2 and 3, now subscribers must wait for disk 1 to arrive.

    Big hassle,logically delay is from USPS,but Netflix could and should ship all series by series and not by disk.

    Reed Hastings, place yourself and your family within the shoes of another and envision the hassles of ordering disk 1,2 and 3 and USPS ships 2 and 3 today and delivers disk 1 tomorrow.

    Now,imagine anyone ordering any series times the amount of subscribers whom order series, end result is major hassles.

    I suggest, when consumer orders series 5 of film 24, you ship total series.i send back series 5 of 24, i order series 6 and so on.

    Now, cost is at minumum,you already trust USPS to deliver films, so deliver them as mentioned above, elimnating these hassles.

    Reed Hastings, you started your business to not walk backwards, so use this feedback and realize the elimination of hassles can strengthen your business.

    If going through this series 5 and above of 24, leads the USPS to miss deliver episodes, i will feel more obligated to ream out some customer service rep at your business, though actually would instead prefer to ream out yourself.

    case in point, new ideas for improving your business is to not be overlooked.

    this idea only assists your business.

    you judge this feedback any manner you wish, end results if unsatisfied, you will have heard enough by calls to your reps, and reaming is not in anyones best interests too.

    enough said

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