Best Buy's (NYSE: BBY ) stock has recovered nicely in 2013 after a dreadful 2012. Better-than-expected results in the first quarter had a lot to do with that and the stock is now near a 52-week high.
If the market didn't have such low expectations, the numbers would be less than impressive. First-quarter domestic revenue fell 9.6% to $7.98 billion and international revenue dropped 9.6% to $1.4 billion.
The only thing saving Best Buy from reporting a larger loss than $170 million was an effort to cut stores and operating expenses.
Is the strategy change working?
Best Buy is slowly moving to a smaller store format with most of those being mobile-centric stores. The hope is that the company can sell everything from smartphones to tablets and the service agreements that go along with it.
If this sounds familiar, it's because it is. Verizon, AT&T, T-Mobile, and Apple all have their own stores in similar locations where Best Buy will be located. The advantage is that consumers can browse Apple, Samsung, Nokia, and other manufacturers and shop plans from Verizon Wireless to Virgin Mobile.
It'll take some time to determine if the strategy is successful, but I can't imagine how it will be. Best Buy is competing with similar shops in malls and isn't a destination in mobile. How is that a differentiator long term?
Can Best Buy offer something different?
As a consumer, the question I have is: Why should I go to Best Buy? I buy music and movies online and I'm at Target (NYSE: TGT ) regularly where I can pick up random electronics or even a TV. Amazon fills most specialized needs and appliances aren't frequent purchases for me or most people. So, why would I go to Best Buy?
One answer might be for services that would be difficult to perform on your own. Geek Squad fixes computers, something I could never do on my own. Experts in entertainment systems could help design a television and sound system better than I could, but I'm still not paying more than I would online. Best Buy isn't leveraging the service side to draw in customers either, choosing smaller-format stores in mobile to fill sales. I've suggested in the past that Best Buy combine the next generation of electronics -- including solar energy and electric vehicles -- and the services around them as a differentiator, but that doesn't appear to be the company's plan.
When you look around retail, other companies have a differentiator over Best Buy. Target and Wal-Mart (NYSE: WMT ) offer a variety of products including electronics and groceries for one-stop shopping. Amazon Prime users can get free shipping on nearly anything that's made. There's not the same draw for Best Buy.
Better buys in retail than Best Buy stock
One of the ways to look at Best Buy's struggles is through its cash flow from operations vs. competitors'. You can see in the chart below that Best Buy's operational cash flow has fallen off a cliff over the past four quarters while Target and Wal-Mart have remained very steady.
When I look at the fact that Best Buy is struggling strategically, it doesn't have a consistent draw to its stores the way Target and Wal-Mart do, and its cash flow is plummeting, I think the discount retailers are a better buy.
Foolish bottom line
I think Best Buy is dying a slow death unless it finds a way to differentiate itself in retail. Services could be that differentiator, but right now the company isn't leveraging that well enough and it's led to a rapid decline in profits and cash flow. That makes the stock a bad buy long term.
A deep dive into Best Buy stock
The brick-and-mortar vs. e-commerce battle wages on, with Best Buy caught in the middle. After what might have been its most tumultuous year in history, there are now even more unanswered questions about the future for the big-box electronics retailer. How will new leadership perform? Will a smaller store format work out for both the company and its brave investors? Should you be one such brave investor? To help answer all these questions, The Motley Fool has released a premium research report detailing the opportunities -- and the risks -- in store for Best Buy. Simply click here now to claim your comprehensive report today.