Should Supermarkets Be Worried About Amazon Dash?

Amazon just introduced Dash, a home shopping wand that synchronizes with AmazonFresh. Should supermarkets be worried?

Apr 7, 2014 at 1:17PM

Amazon (NASDAQ:AMZN) has been busy lately. Shortly after unveiling its new set-top box, the Fire TV, Amazon revealed Dash, a handheld device that allows customers to order groceries and household goods from home.

Dash is a wand-like device that allows users to scan barcodes or speak the names of goods into a microphone to log orders to an AmazonFresh grocery delivery account. The Dash is six inches long, an inch wide, and uses a Wi-Fi connection to synchronize the orders to the website. AmazonFresh is an experimental effort that currently offers next-day delivery of fresh groceries and other goods to customers in San Francisco, Seattle, and Los Angeles.


Amazon Dash. Source: Amazon

The Dash will initially be offered to a limited number of trial customers in Los Angeles and San Francisco who are signed up for Amazon's Prime Fresh unlimited delivery program, which costs $299 per year.

However, if Amazon starts rolling out the Dash across the country, could it hurt grocers as much as it hurt big box retailers like Best Buy (NYSE:BBY) and Wal-Mart (NYSE:WMT) over the past decade?

A glimpse of the past...
Investors who follow big box retailers are familiar with the concept of "show rooming," where a customer browses a brick-and-mortar store then orders the product online from a cheaper e-commerce source like Amazon or eBay (NASDAQ: EBAY).

Barcode scanners on smartphones made showrooming even easier, forcing Best Buy and Wal-Mart to sacrifice margins and match online prices. Best Buy and Wal-Mart believed that the instant gratification of a physical purchase would generate higher sales volume to offset the lower margins on each product sold.

As we can see in Best Buy's comparable sales and gross margin growth over the past four fiscal years, that strategy resulted in a lower decline in comps (by fiscal 2014) at the expense of lower margins:


FY 2011

FY 2012

FY 2013

FY 2014

Comparable sales growth (YOY)





Gross margin





Source: Best Buy annual reports.

Meanwhile, this chart of Best Buy versus Amazon over the past decade is worth a thousand words:

AMZN Chart

Source: Ycharts.

A glimpse of the future...
Would major supermarkets like Kroger (NYSE:KR) suffer the same fate as Best Buy if Amazon rolls out AmazonFresh and Dash nationwide?

Kroger's gross margins, which are considered robust by industry standards, have steadily declined over the past four years. That contraction caused Kroger to acquire upscale grocery chain Harris Teeter for $2.5 billion in January to sell its higher margin products.


FY 2010

FY 2011

FY 2012

FY 2013

Identical sales growth (YOY) excluding fuel





Gross margin





Source: Kroger annual reports.

Now imagine people scanning prices of cereal and carrots with smartphones, and Amazon's plan starts coming together. Yet Amazon Dash goes one step further, skipping the trip to the grocery store altogether and turning the customer's home into a showroom. If you need anything, just scan or say it with Dash, and Amazon delivers it to your home the very next day.

Is Amazon Prime Fresh competitively priced against grocers?
Amazon's $299 annual fee for Prime Fresh merges the benefits of Prime's $99 annual membership (free two-day delivery on select items, the free Kindle e-book lending library, and unlimited video streaming) with free same-day and early morning delivery on grocery orders over $35. Therefore, the plan only costs $200 more per year for current Prime members.

Let's do the math and compare Amazon Prime Fresh to the fees generally associated with shopping at regular supermarkets.

The main cost consideration for most customers would be fuel. The average American consumer takes 1.7 trips to the supermarket per week (88.4 trips per year), according to the Food Marketing Institute. Let's calculate the annual cost of traveling to the supermarket, based on 1-mile, 3-mile, 5-mile, and 7-mile trips in a 25 mpg vehicle with the average U.S. fuel cost of $3.58 per gallon:

Distance from supermarket

Fuel cost for 88.4 round trips per year

1 mile


3 miles


5 miles


7 miles


Sources:, Author's calculations. (Fuel efficiency calculated using RTA Fuel Cost Calculator)

Those figures would fluctuate a lot depending on a car's fuel efficiency and gas prices, but they explain why Amazon is limiting its delivery area to three metropolitan areas -- expanding its presence to rural areas is too costly.

The second consideration would be the prices of the grocery items. The prices of fresh produce are hard to compare due to seasonal and regional considerations, but the prices of Amazon's packaged goods are very competitively priced.


Prices on AmazonFresh. Source: Amazon.

A 6-ounce can of Blue Diamond almonds costs $2.99 on AmazonFresh, compared to $34.95 for a dozen 6-ounce cans ($2.91 each) on Blue Diamond's website. A 20-ounce can of Sun Maid Raisins costs $3.49 on AmazonFresh, compared to $3.29 on Sun Maid's website. Those slightly lower prices, however, are easily offset by Amazon Prime Fresh's unlimited year-round shipping.

Will the Amazon ecosystem automate everything?
When we consider that Prime has over 20 million members, and Kindle Fire tablets and Fire TV set-top boxes keep customers locked into the Amazon ecosystem, AmazonFresh is in a "prime" position to disrupt the market with online grocery shopping with Dash.

However, that disruption won't happen overnight. Amazon won't be able to reach rural markets -- the people who would benefit the most from an automated grocery delivery system -- until it finds a way to balance the fuel and labor costs associated with next-day delivery.

Google (NASDAQ: GOOG)(NASDAQ: GOOGL) has been experimenting with a similar concept known as Google Shopping Express, but the service remains tethered to urban areas just like Amazon Fresh. Both Amazon and Google have tested delivery drones to solve the problem, but considering that the drones can't carry cargo heavier than five pounds or travel over 10 miles, they aren't practical for most grocery deliveries.

Watch your back, Kroger and Wal-Mart
However, Kroger and Wal-Mart should notice that Amazon has considerably accelerated its AmazonFresh rollout. The service was originally available in Seattle in 2007, but it was expanded to both San Francisco and Los Angeles in 2013. This strongly indicates that it could reach additional major urban areas much sooner than expected.

Just as Amazon revolutionized how we shop online, read books, watch videos, and download video games, it could soon change how we restock our fridges and pantries. If that happens, grocery stores in urban and suburban areas could be hit by a devastating drop in comparable store sales.

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Leo Sun has no position in any stocks mentioned. The Motley Fool recommends, eBay, Google (A shares), and Google (C shares). The Motley Fool owns shares of, eBay, Google (A shares), and Google (C shares). Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

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