Netflix Can't Be This Dumb

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Take a look around the next time you're in a movie theater. You may be walled-in, but the filmmaking industry is ultimately all about windows. Between the DVD, pay-per-view, television, and now digital runs, Hollywood is all about the release windows.

Tinseltown wants a home makeover. And it wants to start by updating those windows.

There's a problem, though: Everybody can't seem to agree on what they want. When movies should come out on different platforms is becoming more convoluted and confusing than Charlie Kaufman's Synecdoche, New York or Richard Kelly's Southland Tales.

Not now, Netflix
Studios have been trying to block Coinstar's (Nasdaq: CSTR) Redbox kiosks -- and now Netflix (Nasdaq: NFLX) -- from renting brand-new releases. Some studios are holding back on Redbox through the first four weeks of a new release, prompting the $1-a-day disc lender to sue as it stocks its dispensers with retail DVDs.

In a puzzling turn, Netflix appears open to bribes to play along.

According to Variety's Video Business trade periodical, Netflix is open to accepting new releases a month after DVDs hit the market as long as studios are willing to slash Netflix's inventory costs in half.

It's easy to see why studios and Netflix are drawn to the negotiating table. Hollywood believes that it will sell more retail DVDs if consumers have to wait an extra month for a rental. Revenue-sharing deals with Netflix beyond that are gravy.

Netflix, on the other hand, is armed with the knowledge that 70% of the discs it mails out are for older catalog titles. If it's able to dramatically shave its DVD acquisition costs, it can either pass along some of the savings to subscribers in the form of lower rates or aggressively invest in expanding its library of streaming content.

The loser, of course, is you, the consumer. It's also the studios. It's also Netflix. They just don't realize it yet.

The rise and fall of the DVD
DVD sales peaked three years ago, at a time when Blockbuster (NYSE: BBI) and Netflix were just wrapping up a brutal price war. Cheap rentals didn't seem to be a problem then, did they? Folks were still snapping up new releases and entire seasons of television shows.

The climate should have improved at that point. Blu-ray's defeat of HD-DVD should have triggered a new upgrade cycle of platform-confident couch potatoes. Wider ownership of DVD and Blu-ray players was a dinner bell.

Well? Folks just don't care for DVDs anymore. The novelty -- even the Blu-ray novelty -- has worn thin. They are also consuming more video content online, and the success of amateur and viral clips on Google's (Nasdaq: GOOG) YouTube shows that viewers are willing to settle for far less than slick Hollywood productions.

Wider release windows aren't going to change that. If I didn't pay $10 to see a movie when it came out am I really going to pay $20 to see it a few months later on DVD? There just is too much content -- and not enough hours in the day -- to invest in a disc that requires repeated viewings to justify the initial purchase. When even Comcast (Nasdaq: CMCSA) and Time Warner (NYSE: TWX) are championing the TV Everywhere initiative -- hoping to retain cable subscribers by pumping out even more on-demand content -- who would be dumb enough to pad a DVD collection beyond core essentials?

Hollywood doesn't get this. It would rather blame Redbox or piracy than realize that it helped create the glut of supply. It's oblivious to the reality that the digital revolution has diminished quality standards. It's holding pocket aces, but we're playing Crazy Eights.

What will happen when the studios get what they want out of rental discounters without the uptick in retail sales?

Netflix is also being an ignoramus here. Does it really think that 70% of its rentals are older titles by choice? Step inside my Netflix queue. I've had Orphan as "Very Long Wait" since last month's release. I've had Ghosts of Girlfriends Past -- a movie that I don't even want to see, so it's been bobbing around at the bottom of my queue -- as "Long Wait" since September.

I called Netflix CEO Reed Hastings on that back in April, when he was leaning on the metric that only a third of its shipments were for new releases.

"It's hard to know if we had unconstrained new release inventory what it would be," he responded. "It would be a little higher, but not dramatically."

Oh, I think it would be quite dramatic. There's a reason why the top DVD sales and retail rentals during any given week are for the latest releases. Will Netflix subscribers be content to see studios spend on a second marketing campaign for a DVD release (after investing in theatrical trailers months earlier) and still not have access to a flick?

Count your pennies at first, Netflix. Just watch out for the churn and dip in customer satisfaction that will quickly follow.

Cloudy with a chance of more windows
This doesn't end here.

This morning's New York Times is reporting that Sony (NYSE: SNE) will be releasing a pricier $24.95 online version of Cloudy With a Chance of Meatballs before the DVD release. Imagine that? Digital before disc?

Sony can afford to tinker with release dates because it's more than just a studio. It has Web-tethered Blu-ray players and PS3 video game consoles it can stream into.

Raining meatballs? Given the deluge that's been falling on top of a clueless Hollywood these days, I'd consider that a meaty improvement.

What will it take for DVD sales to grow again? Is it hopeless? Share your lifeboats in the comment box below.

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Longtime Fool contributor Rick Munarriz has been a Netflix shareholder -- and subscriber -- since 2002. Rick is also part of the Rule Breakers newsletter research team, seeking out tomorrow's ultimate growth stocks a day early. The Fool has a disclosure policy.

Comments from our Foolish Readers

Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

  • Report this Comment On November 10, 2009, at 4:40 PM, Melaschasm wrote:

    Generally I agree with your analysis of the DVD portion of Netflix.

    However, if Netflix can reduce the cost of DVD's by 50% and get better terms for digital streaming rights, by their willingness to compromise on the DVD delay, that changes the profit/loss equation.

    I would also like to point out one thing I believe the original article missed. Right now many customers are not getting their first rental as fast as they would like. This indicates that Netflix believes it is more profitable to keep the cost of DVDs down, than to immediately fill their customers viewing preferences. This means an additional one month delay for renting a new release, in exchange for halving the cost of DVDs is likely a very profitable decision.

    It is also possible that Netflix would buy twice as many DVDs for new releases, and the average delay for the consumers might be the same or less than the current average delay, after making this deal.

    For example: Currently customers on average have to wait for 4 months to view a new release. With twice as many DVDs the average customer wait would be 3 months (2 months, plus the one month delay). This result, while optimistic, could help offset the negative impact for Netflix.

  • Report this Comment On November 10, 2009, at 5:48 PM, tecum wrote:

    I find a lot of the first run movies aren't worth going to.

    I find it very easy to wait for the movie to come out on DVD. Libraries rent DVDs for free. Why would anybody want to go and pay top dollar to see a movie when the movie will be available later for rent or free at a movie. Watching a movie at home is more convenient than going to a movie theatre.

    Hollywood: wake up.

  • Report this Comment On November 10, 2009, at 6:15 PM, feldmail wrote:

    NFLX is extrememely smart here. By delaying the new release rental window, they can dramatically reduce expenses and corner the market even more than they have until now.

  • Report this Comment On November 10, 2009, at 7:27 PM, Zonker wrote:

    I have none of this wait problems with Blockbuster's Total Access. I mostly rent Blu-Ray movies and each Monday they ship up to 3 of the new releases that become available on Tuesday. Now that is what you get when you play fair with the studios (unlike Netflix and RedBox). Blockbuster gives you a choice when you need to rent on-line or exchange in-store for a new release. No more late fees with Total Access - ever.. Don't know anywhere else you can get this type of service, selection and more importantly satisfaction.

    So Rick, I invite you to come on over to Blockbuster Total Access where there is no waiting line!

  • Report this Comment On November 10, 2009, at 8:23 PM, caltex1nomad wrote:

    Most movies these days are not worth seeing so it doesn't matter to me. As long a Netflix keeps stocking great older movies getting more of the older movies that have been re-mastered, I'm happy. Hollywood could shut down tomorrow and I would have plenty of great stuff to watch.

  • Report this Comment On November 10, 2009, at 11:48 PM, jb757 wrote:

    What's the deal with the urgency of viewing new movies immediately on release ? Over 90% of all movies ever made are forgettable. That's why Netflix is so successful - you can rent selected old or new movies for cheap, then buy the Blu-ray (or DVD) of those you want in your collection. Delays will never hurt Netflix; most people simply wait. Why get excited ? It's about priorites.

  • Report this Comment On November 12, 2009, at 2:17 PM, jfielhauer wrote:

    If we can wait several months for the film to make it to DVD, we can wait one more month for it to come in our mailbox. There's so much out there already that I haven't seen. I'm not preoccupied with what's in theaters now.

    What Hollywood doesn't seem to realize is that every film they create increases the supply while the demand doesn't change. Prices have to come down, but they haven't. That's why you have so much piracy. The prices simply don't reflect reality. No movie is worth $20.

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