Marchex

Marchex helps businesses turn phone calls and texts into sales. Its tools analyze conversations to improve customer service. Companies use Marchex to track, measure, and boost sales from calls and messages.

Products and Services

• Call Analytics: Tracks and analyzes inbound phone calls for businesses relying on calls for sales, which represent the majority of Marchex’s revenue.
• Conversation Edition: Offers insights from customer conversations for companies of all sizes.
• Text Analytics: Enables two-way text messaging between businesses and customers or staff.
• Call Monitoring: Records and reviews calls to help improve service quality.
• Sales Engagement Tools: Uses artificial intelligence to score and monitor sales calls, with industry-specific options.

Growth and Expansion

• Acquired Telmetrics in 2018, expanding analytics capabilities.
• Sold a domain asset in April 2025, generating approximately $0.7 million in net proceeds.
• Launched new share repurchase program in May 2025 for up to 3 million shares.
• Invested in software development and artificial intelligence integration throughout 2025.
• Operates mainly in the United States, with minor revenue from Canada.

What Makes Marchex Stand Out

Marchex specializes in analyzing business conversations using artificial intelligence. Its tools help companies personalize customer interactions and improve sales processes. The company integrates its analytics into existing business systems for large and small clients.

Five Things You Need to Know

• Q3 2025 revenue was $12 million, down 8.3% year-over-year.
• Q3 2025 net loss was $939,000, a 13.8% increase in loss year-over-year.
• Q3 2025 operating cash flow was $803,000, up 110.2% year-over-year.
• 98-99% of revenue comes from the United States as of June 2025.

Bottom Line

Marchex has evolved by focusing on conversation analytics and artificial intelligence. The company faces revenue declines but continues to invest in new technology and product development.