The online support forums are swimming in diatribes about the lack of a personal touch for a product that surely deserves one. If you buy an Apple
I understand that Google is a technology company first and a retailer six hundred and fifty-eighth or so, but I do expect better social judgment even from a total egghead. If Google wants to make any impact on a phone market saturated with iPhones, Research In Motion
Pull a page from the Netflix
I'm not saying that Google should remold its entire operations in the mold of Nokia
Whose customer-service model should Google carbon-copy and then modify? Or is the company doing the right thing by taking a hands-off approach to tech support? Let me know in the comments below.