It seems customer service and the name "Maxwell" just don't mix.
Back in July, I told you about Canadian country act Sons of Maxwell, and its lead singer's attempt to get United Airlines
Almost half a year later, it's Sears Holdings'
Say what you want about the owner's responsibility to keep his dog contained when there was a big truck pulling into the driveway. The lesson here is how companies respond -- and often don't respond -- to customer complaints. With the rise of social media -- from Twitter to Facebook to News Corp.'s
Fool Rich Duprey recently sounded off about his own experience with customer service at Wal-Mart Stores
Fool online editor Adrian Rush's tenacity has probably given more than one customer-service rep a big headache. He has no position in any of the stocks mentioned here. Sears Holdings and Wal-Mart Stores are Motley Fool Inside Value recommendations. The Fool's disclosure policy is currently listening to the Beatles' "Maxwell's Silver Hammer."