The Ascent's 2024 Mortgage Lender Awards

Rocket Mortgage, originally known as Quicken Loans, led the transition to a full digital experience and online-only applications. Its seamless process is one reason why it has become the largest U.S. lender. It is consistently ranked No. 1 on J.D. Power’s customer service rankings and has a robust and high-quality app that makes it easy to use.

Better has the right combination of features and perks, including no unnecessary fees, low mortgage rates, and a fast 100% application process. Better Mortgage does not charge lender fees such as those for origination, application, processing, and underwriting. As a result, Better states that new home buyers save $8,200 and customers who refinance save $8,200 over the life of their loans. In addition, Better states that applicants can get a personalized rate quote in under five seconds and a pre-approval in minutes.

Rocket comes out on top by offering competitive rates, and it shines with its refinancing rate lock program along with fee-free refinancing if rates continue to drop.

PNC is a large bank with a wide range of financial products. It offers an online tool called Home Insight Planner to help borrowers find a home that fits their budget and needs. It then matches a borrower to its diverse loan products and terms. PNC can accommodate many borrowers, including those looking for mortgage options with no PMI.

Navy Federal offers its members a wide range of loans, including the Military Choice Loan for those who have already exhausted their VA loan benefit. Navy Federal offers a rate match guarantee, and if it can't match an offered rate, applicants will receive $1,000.

Carrington has a wide selection of mortgage products and terms, and can find solutions for borrowers with bad credit or nontraditional income. Carrington has launched an app to manage the home-buying process as well as a personalized dashboard.

The combination of high customer satisfaction and a large branch network makes Fairway a solid pick. What's more, the lender offers a wide range of fixed-rate and adjustable-rate mortgage terms across an array of mortgage products, including USDA loans.

Bank of America is one of the largest banks in the U.S., offering a wide variety of financial products in addition to its mortgages. Few lenders can match the lineup of loan products and terms. Bank of America offers a Preferred Rewards program for borrowers who have bank accounts at the bank and investment accounts at Merrill. Borrowers can qualify for an origination fee or interest rate reduction based on their eligible tier at the time of application.