Outset Medical Inc (OM) Q3 2021 Earnings Call Transcript

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Outset Medical Inc (OM 4.67%)
Q3 2021 Earnings Call
Nov 3, 2021, 5:00 p.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Ladies and gentlemen, thank you for standing by and welcome to the Outset Medical Third Quarter 2021 Earnings Conference Call. At this time all participant's lines are in the listen only mode. After the speaker's presentation, there will be a question-and-answer session. [Operator Instructions]

I would now like to hand a conference over to your speaker today, Brian Johnston, please go ahead.

Brian Johnston -- Vice President of Investor Relations

Thanks operator. Good afternoon, everyone. And welcome to our third quarter 2021 earnings call. Participating from the company today are Leslie Trigg, President and Chief Executive Officer; and Nabeel Ahmed, Chief Financial Officer. During the call, we will offer commentary on our commercial activity and review our third quarter financial results released after the close of the market today, after which we will host a question-and-answer session. The press release can be found in the Investor Relations section of our website at outsetmedical.com. This call is being recorded and will be archived in the Investors section of our website.

Before we begin, I'd like to remind you that it is our intent that all forward-looking statements made during today's call will be protected under the Private Securities Litigation Reform Act of 1995. Any statements that relate to expectations or predictions of future events, market trends, results or performance are forward-looking statements. All forward-looking statements are based upon our current estimates and various assumptions. These statements involve material risks and uncertainties that could cause actual results or events to materially differ from those anticipated or implied by these forward-looking statements. All forward-looking statements are based upon current available information, and Outset assumes no obligation to update these statements. Accordingly, you should not place undue reliance on these statements. For a list and description of the risks and uncertainties associated with our business, please refer to the Risk Factors section of Outset's public filings with the Securities and Exchange Commission including Outset's latest annual and quarterly reports.

With that, I'll now turn the call over to Leslie.

Leslie Trigg -- President & Chief Executive Officer

Thanks Brian. Good afternoon, everyone and thank you for joining us to review our third quarter 2021 results. In the third quarter, we were again successful in delivering strong revenue growth and gross margin improvement while building a foundation for sustained growth in Q4 and into 2022. Specifically, we reported $26.3 million in total revenue representing 91% growth year-over-year.

As Nabeel will elaborate on, given our progress in the third quarter and visibility into the fourth quarter, we are raising our fiscal year 2021 revenue guidance today. Our top line growth continues to be driven by our commercial success in acute market. In Q3, we added new customers progressing well toward our yearend goal to find sales agreements with the third of the top 100 largest regional health systems. Our team also successfully drove expansion within our current customer base propelling the land and expand strategy forward. As I mentioned before, health systems are expanding their use of Tablo across additional hospitals within their networks as a result of rapidly recognizing economic and operational workflow benefits. The CEO of a health system using Tablo put it best last week when he said to our team quote, there are three things I care about when deciding whether to adopt new technology. First, is it good for patients? Second; does it drive down cost? And third, will be accepted by my nursing staff. Tablo meets all three of these criteria.

As our installed base grows, health systems implementing Tablo continue to see a 50% to 70% reduction in the cost of hospitals inpatient dialysis program. These savings are driven by supplies cost reduction, labor cost reduction or both for hospitals that adopt Tablo in order to insource their dialysis service line. Some of the operational workflow advantages of Tablo were demonstrated in a study of a 100,000 consecutive acute dialysis treatments using Tablo that will be shared at the American Society of Nephrology's Kidney Week meeting this week. Leveraging the power of Tablo's two way wireless day in a transmission, this retrospective data analysis showed that Tablo was used in a wide range of treatments from two to 24 hours, demonstrating its unique clinical versatility. The data also showcased labor efficiencies in that the mean number of alarms the nurse had to respond to was just 2.5 per treatment, regardless of how long the treatment was, which we believe is far lower than conventional dialysis machines. And last, Tablo's simplicity was highlighted by data on alarm resolution time, which was just 14 seconds on average.

Also to be released at the ASN Conference is an interim preview of our Extend study, which analyze 50 consecutive Tablo XT treatments with a median treatment time of 23.5 hours in the ICU setting with very high acuity patients. One of the most common complaints about the conventional dialysis machines used in the ICU for extended treatments is a high clotting rate. When a cartridge tubing set clots, the nurse has to stop treatment disassemble the machine, go through the setup process again with a new cartridge tubing set and restart the treatment. When patients are prescribed ongoing extended therapy, interrupting treatment in this way is obviously disruptive to the patient's clinical needs. For these reasons, we are really thrilled with the early results of the Extend study, which show just a 4% clotting rate far below what we believe to be industry standard. Tablo XT's ability to deliver long interrupted treatments provides clinical value to patients and once again, operational workflow benefits to nurses since a low clotting rate means less nursing time required per treatment. We see these benefits resonating with customers as demonstrated by a continued strength in our XT attachment rate in the third quarter.

In addition to our success in the acute setting, we are also encouraged by continued progress on the home front in the third quarter, chronic and home consult bookings. Again increase significantly on a sequential basis. As we make further inroads across the spectrum of existing and emerging home dialysis providers from health systems to progressive dialysis operators, to other new entrants in the space, similar to what we're seeing with the Q customers. We believe that clinical and economic value of Tablo for home is resonating with decision makers.

Another data set being shared this week at the ASN conference draws from the first 1000 real world treatments with Tablo at home. The headline here is that the else mirrored our IDE study specifically in this retrospective analysis using Tablo's proprietary cloud-based data analytics platform, the data showed 100% patient retention at home, 93% treatment adherence and 95% of the treatments completed within 10% of the treatment time prescribed of the patient's nephrologist. The study also showed a mean patient training time of just 7.4 days, which is meaningfully lower than the four to six week training time commonly associated with the incumbent home hemo machine. The mean number of alarms the patient had to respond to was just one per treatment with an average resolution time of 10.7 seconds. Again, highlighting Tablo's ease of use, and also its unique software and sensor design.

From our earliest days of product development, we focused on eliminating Newsome alarms, which our early market research indicated both patients and nurses dislike about the existing machine options alarms are allow there's stressful and they're intimidating. And for someone at home, something that is stressful and intimidating, probably isn't conducive to retention, which is our most important goal. Our engineering team developed ways to employ sensor and software solutions to minimize nuisance alarms and deliver a quiet treatment. And these study results suggest we're delivering on that ambition. We see the accelerating appreciation of Tablo's benefits among administrators, physicians, and patients as instrumental in driving demand for Tablo at home in a new recently conducted market research study of several hundred nephrologists and dialysis patients. 3% of nephrologists stated that limitations with the seeing HHD device option constituted the greatest barrier to HHD adoption in the past notably 90% of the same nephrologist surveyed said they were likely to extremely likely to prescribe home dialysis to more patients specifically because of the attributes of Tablo. According to those survey, the most important features driving their preference for Tablo were one flexibility in treatment frequency.

The ability to prescribe three, three and a half four, five or more treatments per week is to the system's ease of use and reduction of manual steps and three Tablo's remote monitoring capabilities and reduction in supplies. What we also found interesting was that the patient market research results revealed that 84% of patients who are currently on home hemodialysis with the incumbent device view, Tablo is a significant improvement while nearly 60% of in center and PD patients said they were likely to extremely likely to try HHD based on Tablo's benefit for patients flexibility in treatment frequency, the availability of dialysis onto demand, automated data and remote monitoring, ease of use. And the reduction in storage requirements were paramount to their decision making about which device they would choose. Every time I have the chance to talk with home patients, I'm reminded of the impact Tablo can have on someone's life.

Now just last week, I was talking with the them using Tablo at home here in the bay area, who is an accomplished musical professional, who used to tour with some of the greats and someone who learned the craft from his father, who was himself, a legendary jazz musician; his story is both common and uncommon, common in the sense that he spent years dialing and center being told without choice. What days to show up, what time, where to sit uncommon in the sense that he was fortunate enough to get a transplant and then his transplant failed. And his choice was back to the learn helplessness of in-center or into the new frontier of controlling his own destiny through home dialysis. He chose freedom, starting on Tablo in his words, changes your life without changing your surroundings. He shared with me that what Tablo affords him is quote, consistency and control.

That's something that I didn't understand until Tablo came in control instead of sitting in a clinic, freezing cold and waiting for a test to, to increase his dialysis temperature. He now can adjust it automatically with Tablo and warm himself instead of cramping during treatments and his, and in his words, not wanting to bother any of the nurses to address it. He can instantly alter parameters on Tablo to make the cramping go away. He can choose what days and what times he wants to dialyze or at his music schedule. He's chosen to increase his knowledge about the links between kidney failure and heart disease. He now views his nephrologist as a peer partner. He's changed his diet and his fluid intake all because agency and self-worth have been returned to him through home dialysis made easier and accessible through Tablo. The power of one over time becomes the power of many in time. Our continued focus on creating a differentiated patient experience on lowering barriers around adoption and driving high retention rates are all vital building blocks in the service of sustainable high growth home revenue over the long term.

As we work to facilitate the expansion of home hemodialysis, we remain encouraged by the new administration's continued demonstration of commitment to the same goal. In the final rule, CMS increased the measurement benchmark for home dialysis and transplant rates in the S R D treatment choices model known as the ETC by applying a new incremental 10% increase every 18 months to the benchmark. CMS is further dialysis providers to continuously improve their rates of home dialysis and transplant beyond the center set forth in the original ETC model. The expected impact of this change is that home dialysis and transplant benchmarks will continue to increase through 2027. In addition to help ensure patients have access to home dialysis and transplant, regardless of rates, rates, ethnicity or socioeconomic is CMS finalized a new incremental health equity incentive payment to dialysis facilities that improve their performance in growing home dialysis among disadvantaged populations.

Another important element in driving demand for home dialysis is a CMS program called Tiffany's the transitional add-on payment adjustment for new and innovative equipment and supply Tiffany's was implemented by CMS specifically to encourage providers to adopt new renal related technology. Although this program has been around for two years, none of the applicants to date have received approval. However, on Friday, October 29, that changed when Tablo received tip needs approval. Notably, Tablo is the first and only dialysis technology to benefit from this new CMS payment policy. The decision was grounded in CMSs belief that Tablo constitutes a substantial clinical improvement over the incumbent home hemodialysis system. This incremental per treatment payment will further providers to adopt Tablo and thereby bolster our economic value proposition to customers.

We believe this validation of Tablo's advantages over the incumbent home hemo system provides a commercial tailwind to our sales efforts in 2022 and 2023, which is the duration of the tip benefit beyond tip needs. We continue to work with partner across the space to advance progressive patient centric policies designed to enable greater flexibility, convenience, and care setting choice for patients. We're seeing that even with the change in administration, there is an enduring commitment in Washington to collaborate on expanding access to home dialysis further. We continue to see a growing policy focus on health access equity, which as we've emphasized in the past is a critical component of our mission at outset.

Moving now from top line growth to margin performance, the team delivered another quarter of growth margin expansion Q3 S 11.4%. Non-AP gross margin enabled us to attain our target of low double digit non-AP gross margins. One quarter ahead of schedule our supply chain and manufacturing initiative continue to deliver expected capacity and increases and cost reduction. Despite the top supply chain by on the consult side, all of our consults are now built at our facility in Tiana, Mexico, and our ongoing cost down programs drove sequential reductions in the cost of our consult.

On the cartridge side, we continue to productively engage with the FDA on our five, 10 K application to enable our new contract manufacturing partner produced Tablo cartridges in Mexico, assuming FDA clearance within the expected timeframe. We believe we are on track to start production there in the fourth quarter before turning the call over to Navil, I'd like to highlight our forthcoming ESG report that we plan to make public on our investor relations website in the coming days, as many of, outset has and will remain dedicated to inclusivity, environmental impact mitigation, the advancement of social wellbeing. And, of course, the enhancement and enrichment of the lives of our patients, our employees, and all other outset stakeholders. We strive to be a leader across ESG initiatives. And as this report will demonstrate, we've taken significant steps on that path.

Our ready specifically, we have believed since our inception in advocating for progressive patient centric policies to improve the lives of dialysis patients to that end, we are working with leading patient focused organizations to promote increased access to home healthcare, drive better outcomes for all kidney patients and critically to help erase and socioeconomic disparities in access to optimal care. In fact, CMS pointed out in their Tiffany's decision that while health equity is not a specific to Tiffany's eligibility criteria, we strongly support health equity and believe that the approval of the Tablo system will encourage uptake of home HD for vulnerable patients with SRD at the board level. We have long championed gender diversity, and we're proud that outset board is comprised of more women than men placing us in a select group of companies that are leading the way in closing the gender gap in corporate boardrooms.

We also have a tight focus on environmental stability at our outset, Mexico manufacturing facility setting, very ambitious water recycling goals, which we exceeded in our very first year of operation there. Looking ahead, we plan to build on our success and provide periodic updates on our ESG initiative. In summary, I could not be more proud of team outset and their performance in the third quarter, as we look to year end and into 2022, we will remain steadfast in reaching our four key strategic imperatives first expanding within the $2.2 billion acute setting, where we see tremendous Greenfield opportunities and a long runway to expand penetration within our current customer base.

Second building a solid foundation for home growth over time by focusing near term on creating differentiated retention and treatment adherence results for patients and providers. Third further increasing manufacturing capacity while reducing costs to facilitate sustainable and profitable financial growth and for continuing to invent with intensity and imagination across all the dimensions of our business.

With that, I'll now turn the call over to nil to review our financials and provide more resolution on expectations and key drivers for the remainder of 2021.

Nabeel Ahmed -- Chief Financial Officer

Thanks, Leslie. Hello, everyone. As Leslie highlighted revenue grew 91.3% year-over-year in the third quarter to $26.3 million driven primarily by increased console shipments to acute customers, higher consumable shipments. The impact of XT upgrades increased services to support our growing install base and our HHS lease agreements. Product revenue grew 102% year-over-year to $21.8 million in the third quarter console revenue grew by 71% year-over-year to $15.4 million driven by higher so placements and increased ASP.

Given the availability of and demand for Tablo XT consumable revenue was $6.4 million and increase of 257% versus the prior year driven in part by a large customer order service and other revenue grew by 53% year-over-year to $4.5 million [Phonetic]. As we serviced a larger installed base and recognized the impact of HHS lease service revenue service, and other revenue was down slightly on a sequential basis as strong renewals and service contracts on new console placements were offset by the expected X three of a portion of our HHS service and agreements.

As we have discussed previously moving to gross margin and operating expenses, I will highlight our non-GAAP results. I encourage you to review the reconciliation of GAAP to non-GAAP measures, which can be found in today's earnings release. Our non-GAAP gross margin was 11.4% ahead of our expectations and improvement of approximately 48 percentage points versus the prior year period and a sequential improvement of approximately seven percentage points. This improvement compared to 2020 was primarily the result of our ongoing cost reduction activities, which have meaningfully lowered console and consumable costs while enabling increased console output.

Notably this progress was made despite emerging supply chain headwinds as our commercial and operations teams work closely with our customers and our suppliers to respond to challenges posed by the global disruption and ensure our ability need to fulfil orders and meet the growing demand for our products. We also saw some benefit in Q3 from the large consumable order that I previously mentioned.

Non-GAAP operating expenses in the third quarter were $30.3 million, up $8.4 million versus the prior year period driven primarily by headcount growth, resulting from investments in our commercial organization investments in R&D and DNA expenses tied to operating as a public company compared to the prior quarter. Our non-GAAP OpEx increased by $3.2 million as a result of the investments we're making in our commercial execution and in R&D our expense in Q3 is by $0.7 million sequentially, largely as a result of a favorable conclusion to the primary manufacturing relationship we had with our contract manufacturer.

We reported third quarter gap net loss of $30.5 million resulting in a net loss of $0.65 per share, compared to a net loss of $42.3 million or $3.44 per share for the prior year period. Our non-GAAP net loss was $27.6 million or $0.59 per share compared to a non-GAAP net loss of $28.4 million or $2.31 per share for the same period in 2020, as detailed in our press release and the GAAP to non-GAAP reconciliation, our stock compensation expense in Q3 '21 was $2.9 million a decrease compared to Q3 '20, largely because our Q3 20 results included expense associated with the completion of our IPO. We ended the quarter with a strong balance sheet, including approximately $406.4 million of cash, cash equivalent, restricted cash and investments.

I'd like to move now to our 2021 outlook. We project revenue for the full year 2021 to range from $99 million to $101 million, which represents approximately 98% to 100%; 2% growth over fiscal year 2020 revenue. This compares to prior revenue guidance of $97 million to $100 million. Our updated guidance reflects our unchanged conviction around second half 2021, given our backlog position and our visibility into Q4 shipment schedules. And in spite of some recent trends we're monitoring around hospital nursing shortages. We also expect to exit 2021 in a backlog position, which should set us up we'll enter 2022.

Moving to gross margin; we were very pleased with our sequential improvement in the third quarter, enabling us to reach our expectation for low double digit gross margin. One quarter ahead of schedule and in line with our previous guidance, we expect to roughly maintain a low double digit margin level in Q4, notably this expectation contemplate some level of emergent distribution and logistics, it's headwinds specifically around the transportation costs of shipping our cartridges from Southeast Asia, given our anticipated transition to a new cartridge manufacturer in Mexico, we expect this elevated level of transportation cost exposure to decrease. Once the Mexico cartridge production comes online, both this cartridge production move to and our ongoing cost down initiatives are expected to contribute to long-term margin expansion. Finally, we continue to forecast sequential increases in operating expense, given planned investments to drive long-term revenue growth.

In closing, we have been very pleased with our financial results through Q3 and look forward to a strong finish to the year. Operator, please open the lines.

Questions and Answers:

Operator

[Operator Instructions] Your first question comes from the line of Amit Hazan from Goldman Sachs. Your line is open.

Unidentified Participant

Hey, this is Phil on for Hazan. Thanks for taking the question. I guess I probably should start with guidance, raised by $1 million to $2 million over the beat in 3Q, but implies flat to down sequentially. I think I just heard what might be part of the answer on the staffing front, but hoping you can give a bit more detail on what's driving the sequentially flat to down number in 4Q and then what's going to change moving forward as there's some acceleration expected on a sequential basis thereafter? Thanks.

Leslie Trigg -- President & Chief Executive Officer

Yes, Phil. Thanks for the question. So first of all, we are, are really pleased with Q3 coming in at 91% year-over-year growth, and then being able to guide to between 98% and 100% [Phonetic], 2% full year growth here in four Q. Now, when we sort of talk about our guidance and I think back to our comments in August, our business is really performing the way we expect it to given our commentary in August. And the one thing we had in, in the third quarter here was this large consumable order, which contributed to our beat. And so if you think about it sort of excluding that if you will, the business is performing just the way we expected from that August comment.

Unidentified Participant

Okay. I'll switch gears a little bit here and touch on the Tiffany's. There was one specific line that CMS provided an, an estimate for payment from their perspective of $2.5 million next year. I'm wondering if, if you can put some context around that in light of the 9.50% [Phonetic] per treatment, add on payment, there's, there's pretty simple, math implies a number of treatments that are embedded in that $2.5 million number, but I'm hoping that you can put some context and maybe, maybe explain if that's the right way to be thinking about it. Thanks.

Leslie Trigg -- President & Chief Executive Officer

Yes, sure. I happy to. So I think we're, we're, we're talking about two different things here, so let's talk about the, the per treatment add-on payment. And just to clarify you, the applicants don't apply for an amount of payment. We apply for approval that the device meets the substantial clinical improvement threshold, which, which CMS, of course affirmed that it did. And so CMS then says, OK, we're going to reimburse 65% of the cost of using this new this new device in this case, Tablo less and offset for what's already baked into the Medicare base rate regarding the cost of equipment in that base rate. So the add-on the extra add-on payment is not expected to be $9.50. We expect it to be somewhere in the neighborhood of $23 to $25. We will know of for sure what the final add-on payment amount will be until the end of the year, kind of beginning of next year, this becomes effective January 1. And again, it's a new program it's new to us. So we're expecting it. We don't know, but we now have to complete a process with CMS that involves submitting our invoice pricing, working with CMS and the max to finalize that payment amount. But our expectation remains what we've communicated over the year, which is likely something in the $23 to $25 per treatment amount above and beyond the bundled rate. The second part of what you refer to is, is this $2.5 million and so varies kind of at the back of the final rule CMS has to estimate the aggregate impact of any and all new proposals that it ratifies in the final rule. And so what, what CMS estimated was simply its calculation of the number of Medicare are beneficiaries currently on home hemo and really kind of a swag for lack of better word at what percentage of those beneficiaries might actually go on to Tablo during [indecipherable] period. And this is really a calculation or an estimate that they make before it goes to review from the office of, of management budget. And so there is no implication really in the $2.5 million for outset or for any of the providers that's effectively a communication tool that CMS uses in, in communicating the potential impact to healthcare system costs.

Unidentified Participant

Okay. That's great. Just one quick follow on you, you specified that it's going to likely be on a per treatment basis. Is there still any room or flexibility that there could be a component of this that's for the upfront capital or is that not really on the table for this year?

Leslie Trigg -- President & Chief Executive Officer

Well, that affected is what they are helping providers to defray the cost on actually. So our application was on the basis of the Tablo console because it was the Tablo console that met the newness criteria of, of Tim's because that console received home clearance in March of 2020. And that, that is one of the criteria you have to meet newness. And so what CMS did, and I, I don't want to get into too much elaborate detail. But I'll tell you at a high level, they use the calculation methodology that starts with what they believe to be the average selling price of Tablo divided by a five year sort of operating or useful life period divided by the number of, or the average number of treatments per year. And that's kind of what you use to calculate this roughly $23 to $25 per treatment benefit. And so the idea of this per treatment incremental payment actually specifically ties back to the cost of the Tablo cost call. It's just that the payment mechanism or the incentive mechanism that CMS is using is being delivered to providers on a per treatment basis.

Operator

Your next question comes from Bob Hopkins with Bank of America. Your line is open.

Bob Hopkins -- Bank of America -- Analyst

Good afternoon. Just a couple quick follows on the Mexico the shift of Mexico from a cartridge perspective. Can you just remind us when that happens?

Leslie Trigg -- President & Chief Executive Officer

Yes, Bob, so we are expecting FDA approval here late in the fourth quarter, and then we'll be ready to go once we get that, the real benefit from that will be in 2022 and it'll come in two forms. One, the cost of the actual cartridge is lower in Mexico than it is at our current manufacturer. And two, we won't have the supply chain. It'll be a shorter supply chain right. Coming from Mexico here. So it's a cheaper, simpler supply chain to navigate.

Bob Hopkins -- Bank of America -- Analyst

Okay, that's great. And then on the, on the, on the guidance question I assume that that Q3 consumable order was maybe $1 million to $2 million, something like that. Just wondering if you could confirm that and are there any other issues impacting Q3 to Q4 the sequential? Like you mentioned staffing, I'm just curious, you sort of just are, are you actually seeing that impact the business toward the end of the quarter? Or are you just, kind of mentioning it's a topic just, you wanted to get a little more clarity on those two topics.

Leslie Trigg -- President & Chief Executive Officer

Yes, of course, Bob, so let me maybe talk about the consumable order and then maybe less we can touch on the staffing with respect to the consumable order you are essentially right. This consumable order, the magnitude you gave is in the zone. It really was the big driver of the beat, what we are seeing. And candidly, what I'm really pleased with is that Q3 played almost exactly the way we expected it to given the backlog and the pipeline that we had as we left Q2. And that actually gives me a lot of confidence into our Q4 trajectory, given the backlog and the pipeline we have sitting here today. So hopefully that helps their less. You want to talk about that?

Nabeel Ahmed -- Chief Financial Officer

Yes, sure. Well, I guess I'd say obviously staffing shortages are on everyone's mind and it's something that we are monitoring very, very closely in our experience, hospitals are definitely contemplating staffing levels and thinking through that, when they're planning out the timing of when implement their Tablo program and get the training done and the install, excuse me. I see on the other hand, the simplicity of the device and, and the clinical versatility does give hospitals new flexibility in who can deliver dialysis in patient and that flexibility can and is helping to alleviate staffing pressures. So did short, it has not reached a point for us where it's significantly affected our bookings or our ship schedules, but it's, it's most certainly a trend that we're watching closely, But I would think it would kind of be equal parts of potential positive going forward as you know, as maybe a, a negative, depending on how big the problem is because you in, like you said, you are a solution to this problem. So I would, right. I think that might actually be a net benefit.

Leslie Trigg -- President & Chief Executive Officer

Yes, no, I think you said it well, I think there's probably two sides at this coin and so we've got our eyes and our ears open, but I also credit the team our clinical and our commercial implementation team, I think much like our supply chain team, the group here is navigated. I think a lot of the challenges that we've heard from other medical device companies NA navigated it very, very well, very astutely.

Bob Hopkins -- Bank of America -- Analyst

Yes. Are you, seeing one last quick one? Are you seeing any are you selling into skilled nursing facilities yet? In any kind of magnitude and maybe just some preliminary thoughts on that as an opportunity?

Leslie Trigg -- President & Chief Executive Officer

Yes. I think speaking for myself and the team, I, we continue to be very enthusiastic about the skilled nursing facility opportunity and view it getting bigger in the future for a whole variety of reasons we can talk about later. But that being said, I, say in kind of the first inning, we have really have barely scratched the surface there. So I think that's a whole another long runway of, of growth for us in the future. It's not something that we've penetrated into with any magnitude to use your word only because we've just had so much, kind of goodness and, and richness in the core part of the acute business, but absolutely looking forward. It's certainly a part of, and of the opportunity that we're excited about.

Bob Hopkins -- Bank of America -- Analyst

Great. Thank

Operator

Next question comes from Danielle Antalffy with SVB Leerink. You line is open.

Danielle Antalffy -- SVB Leerink -- Analyst

Hey, good afternoon. Thanks so much for taking the, the question. Leslie, just a question for you Tiffany's or however you say it. I like two ponies because I like ponies. But how can we think about the potential incentive? Thanks for all the color to the first question on how they calculate it and all that. So just how meaningful is this from an incentive perspective, when you think about the margins that these dialysis service providers operate under. Is this a meaningful incentive? Is this incremental? How should we be thinking about it as far as motivating centers even more than they already are to build home programs?

Leslie Trigg -- President & Chief Executive Officer

Yes. Well, first of all, let me start off by saying that I too like Tony, so we have that comment. But yes, I, think if we just, obviously we do the mass is that the bundled rate was elevated another piece of good news. The bundled rate was elevated to 57. So, if you're in the $23 to $25 zone again, if we speculate it will be you're at a eight, nine, 10% improvement, and yes, I think it's a kind of margin that providers typically operate within, for the Medicare population, at least that is meaningful. That is meaningful. I don't think we're going to hear from any providers that they don't want to be paid more. Right. So that said, I think we we've always said, and, and hopefully consistently communicated that our you on, on Tiffany's is a, a nice to have and certainly a, a very, a very nice to have, but not a need to have, in terms of meeting our internal growth projections over the next couple years. And we still feel that way. It, it certainly will not hurt. I think providers very likely are happy to hear that they're going to receive higher payment even beyond the etcetera and the new health equity incentive. And, but I think beyond that, it's probably too really for us to prognosticate or try to quantify the, the impact. But is it is it a good news story, almost certainly it is. Yes.

Danielle Antalffy -- SVB Leerink -- Analyst

Okay. That's helpful. And then a quick follow up, and this is on the, the home business, and I know there's a lot of moving parts. COVID, and these labor shortages, certainly aren't helping, at least as it relates to the end stage renal disease, patient population and things like that. But when do we start to think about the home business inflecting? My sense is that you guys are really kind of controlling or holding the reins on the launch to some extent, so you can ensure that you can supply the acute market, correct me if I'm wrong there and have learnings from a more controlled launch, but if 2022, the year, this really starts to inflect, is it further out, how do we think about when we're talking about no putting numbers around the home business, on these quarterly earnings calls? Thanks so much.

Leslie Trigg -- President & Chief Executive Officer

Yes, sure. Well, first and foremost, just around the numbers that, our plan is to provide our installed base numbers at the end of the fourth quarter. And as we head into 2022, both for acute, and also to separate that out into chronic which will be both the home and then the clinic or the transitional care unit environment. In terms of the inflection point or the, I know people have sort of said when we need to flip the switch, I, I don't think you will ever hear me use the word flip the switch even like 10 years from now. Well, I don't know, 10 years, maybe 10 years from now, but that's just not in keeping with our commercial strategy period. I, we looked at other devices and you could argue the, the incumbent device arguably sort of flipped the switch or inflected rapidly after FDA clearance. And while that ride might have been kind of fun and exciting in the beginning there were challenges in materialized later, like high dropout rates, etcetera, that I think could have been avoid to by a more patient linear approach that really focused on nailing the consumer experience one patient at a time. And that's how we've conducted our rollout in 2021, focus on really getting the fundamentals, right which we continue to believe and see are producing the right sort of results. So I don't think you'll discern any change in commercial strategy. We still feel great about it. What I continue to anchor to is the results in the study that we are presenting at the ASN around a hundred percent retention and, 90% plus inherence treatment, time compliance. Those are the things that physicians and providers really care about. So I believe that if we continue to kind of deliver on those promises all the rest will follow in in the out years. So, so no particular change in commercial strategy. I think what we're doing is it's helping us win and in all the ways that we projected that we would win in in '21 and '22. Thank you.

Operator

Next question comes from dusk Josh Jennings with Cowen. Your line is open.

Josh Jennings -- Cowen -- Analyst

Hi, thanks for taking the questions and it's great to see the Toponas Tiffany's excuse me. The question on follow up on Tiffany's just with the success that you've had with, with CMS, CMS is, is usually a leading decision maker for private payers. Is there a route that, that outset can take with, with private payers that convince them that Tablo is the best machine for their, their dialysis population and potentially secure some type of similar head-on payment in the private payment, private payer arena?

Leslie Trigg -- President & Chief Executive Officer

Hi, Josh. I think that's a really interesting question. Short answer to too early to tell, obviously prepare premature with this. Just coming out a few days ago, commercial payers pay for dialysis treatments, whether it's in the clinic or at home in the same way, i.e. a single bundled rate they don't break it out by this much for the device and this much for drugs. And so it follows the sort of the Medicare payment mechanism. And so, so technically today, as it stands, there's no existing mechanism for private payers to quote unquote, pay more preferentially for a device. But I think the idea that you raised is a very interesting one,

Josh Jennings -- Cowen -- Analyst

Understood, and it should too early, but we'll see how that plays out. And then just, you announced a couple of partnerships this year, I think, strive in the satellite, any, any update on whether or not you've seen early traction from those channels. Thanks for taking the questions.

Leslie Trigg -- President & Chief Executive Officer

Of course. Yes. On the home side, the progress in the last, this last quarter was similar to acute in the sense that we both added new customers a couple that were really, really excited about and then also saw expansion. I E more patients being put home or sat home within our current customer base. So again, continue to be pleased with the progress. And we obviously don't intend to press release every new customer. But yes, we, we had some, some pretty nice I would say meaningful new partnerships that were in the third quarter on home.

Operator

Next question comes from Drew Ranieri with Morgan Stanley. Your line is open.

Drew Ranieri -- Morgan Stanley -- Analyst

Hi, thanks for taking the questions. Just thinking a little longer-term into next year. I know you're not ready to provide guidance. Can you at least help frame maybe some of the puts and takes that we should be thinking about as we were kind of getting our models geared toward next year from a, from a revenue perspective or, or gross margin perspective. I understand that home won't be a flip the switch type of, of that, but just maybe broader about your acute opportunity or some of those skilled nursing facility.

Leslie Trigg -- President & Chief Executive Officer

Yes. true, thanks for the question. So with respect to 22, as you said, we are not giving guidance, but I'll say a couple of things first, we've run our business in a backlog position this year, and we expect to end 2021 in a backlog position. Again, we will, we'll share that number when we print our Q4 results. And that'll give us a lot of sort of good visibility into the opening innings of '22. Now our strategy in '22 is really an evolution in the acute setting of our 21 strategy, where as we exit this year, we will have signed agreements with seven of the eight large nationals and a third of the top 100 regionals. And we'll look to sort of expand those relationships and place more acute, more consoles into the acute setting. We'll also look to continue to expand working through the top a hundred regionals and beyond. So there's a lot of land and there's a lot of expands that's left to do for us in the acute setting. And I, and that will propel, that'll propel our '22 growth and we're optimistic about 22 now shifting to gross margin, the three large drivers of margin expansion for us on the cost side are number one. There's given the move of our console manufactured in Mexico. We'll continue to drive productivity and absorption benefits there. Number two, we'll continue to run our costs down programs that have taken out and will continue to take out meaningful costs out of our console. And number three, once we get this FDA approval on the cartridge that we expect and lead four Q here, we will see benefit in 2022 from both lower component cost on the cartridge, but also from freight savings. So we will look, we will look to grow line revenue and also look to sequentially, expand gross margin in 22. Again, we'll provide more details when we print you four and sort of give you a view of our '22 guidance, but hopefully that sort of helps frame 22 for you.

Drew Ranieri -- Morgan Stanley -- Analyst

Got it. I appreciate it the details. Thank you. And Leslie, for you, I think outset recently hired a head of international. I know at our conference, I asked you about international, but with this hire, it seems like maybe this is more in the next 12 to 24 months, then five years away, which is kind of curious about your thoughts there on approaching the international opportunity now, thank you.

Leslie Trigg -- President & Chief Executive Officer

Yes, for sure. So international, we have said that international is something we're going to explore and hiring. Our first set of international is really just helping us cement who was going to do that exploration internally. And so nothing has really changed international as an exciting opportunity for us. We believe the us has only 30% of the global dialysis market. And so there's a huge Tam that exists outside the U S for us that we fully intend to explore international is not baked into our current projections through. And so again, when we're ready to go and enter a market, we're going to sort of bake it into our assumptions. What I will say. We have a high bar for international expansion, that business, to the extent that we enter a country needs to be accretive to us, both from a revenue growth perspective, as well as a gross margin perspective. So to use the Lesley analogy, we're going to measure twice and cut once before we enter any countries internationally.

Operator

[Operator Instructions] The next question comes from Suraj Kalia with Oppenheimer and Co. Your line is open.

Suraj Kalia -- Oppenheimer -- Analyst

Can you hear me all right. Perfect. Hey thanks for taking that questions and Leslie congrats on all the ESG efforts. So that's a couple of couple for you and maybe I'll post them to the VR world. So, Tecnis, as I understand it, that has a certain outlay for a certain period for certain number of beneficiaries. And that's then you back calculate the $23.83 treatment based on three treatments per week, if an HD patient were to do four to five treatments per week with the stellar level still hold.

Leslie Trigg -- President & Chief Executive Officer

Yes. So I think two separate two separate ideas here that are related, but, but separate. So one is the methodology that CMS used to estimate the benefit. Okay. So the methodology that they use to estimate it was based on three treatments per week, or is it said in the final rule, 156 treatments per year. So again, what they did was they looked at what they believed was they, I think they used an estimated like $40,000 Tablo ASP. And again, we have yet to submit our actual invoice pricing. So these was their guests and then over five years and divided by 156 treatments per year. So that's the calculation methodology that establishes what was estimated the final rule to be about $23, $24. But once that, once that incremental payment benefit is established again, let's say it is $24 taking the midpoint between $23 and $25. Then the provider has the ability to use they bill a head picks code, which has been newly assigned to Tablo for any and all treatments that, that patient complete at home. Does that make sense?

Suraj Kalia -- Oppenheimer -- Analyst

Got it. Fair enough. And maybe in the Beal, I'll let you take this in terms of the high consumable ordered this quarter did they get it right? $6 million or maybe there was a different amount and maybe you could characterize it what's the support forward sale or what's the specific issues, customer specific issues that the order had to be the large order, I guess I'm just trying to understand from a customer specific perspective, did the utilization change, or was this forward? Thank you for taking that.

Leslie Trigg -- President & Chief Executive Officer

So, first of all, our total consumable revenue was $6.4 million inclusive of this order and all of the other orders, this order, I mean, the way you can think about it as it's really the driver of our upside in the quarter, right? So it was a big order, but certainly not $6 million now, in terms of what, in terms of sort of these large orders, we have seen one large customer placed an order in Q1. You may remember, and we've seen another one here. I think, as we grow, we will start to see more of these. There's no reason why a customer wouldn't do it for, maybe it's locked down their own supply chain considerations, or maybe it's just to make sure that they can deploy to their facilities. So I think we'll just see these more and more. Now it, this particular order was unique to this one customer, it is not it is not sort of a huge pull through from Q4 and sort of it isn't inflecting our Q4 in any particularly negative way. So we've baked in our consumerable expectations into our revenue guidance that I've shared for Q4. Does that answer the questions for edge?

Operator

And ladies and gentlemen, I'm not showing any further question at this time. I would now like to turn the call back to your speakers for any further remarks.

Leslie Trigg -- President & Chief Executive Officer

Great. Thank you. Well, thanks to all of you for joining today and have a great evening,

Operator

[Operator Closing Remarks]

Duration: 52 minutes

Call participants:

Brian Johnston -- Vice President of Investor Relations

Leslie Trigg -- President & Chief Executive Officer

Nabeel Ahmed -- Chief Financial Officer

Unidentified Participant

Bob Hopkins -- Bank of America -- Analyst

Danielle Antalffy -- SVB Leerink -- Analyst

Josh Jennings -- Cowen -- Analyst

Drew Ranieri -- Morgan Stanley -- Analyst

Suraj Kalia -- Oppenheimer -- Analyst

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