DraftKings Inc. (DKNG) Q3 2021 Earnings Call Transcript

DraftKings Inc. (DKNG 0.59%)
Q3 2021 Earnings Call
Nov 05, 2021, 8:30 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Ladies and gentlemen, thank you for standing by and welcome to the DraftKings Q3 2021 earnings call. [Operator instructions] I would now like to turn the call over to your host, Stanton Dodge, chief legal officer. You may begin.

Stanton Dodge -- Chief Legal Officer

Good morning, everyone, and thanks for joining us today. Statements made during this call that are not statements of historical fact constitute forward-looking statements that are subject to risks, uncertainties and other factors that could cause our actual results to differ materially from our historical results or from our forecast. We assume no responsibility for updating forward-looking statements. For more information, please refer to the risks, uncertainties and other factors discussed in our SEC filings.

During the call, management will also discuss certain non-GAAP measures that we believe may be useful in evaluating DraftKings' operating performance. These measures should not be considered in isolation or as a substitute for DraftKings' financial results prepared in accordance with GAAP. A reconciliation of these non-GAAP measures to the most directly comparable GAAP measures is available in our quarterly report on Form 10-Q filed today with the SEC and in our earnings presentation, both of which are available on our website at investors.draftkings.com. Hosting the call today, we have Jason Robins, co-founder, chief executive officer, and chairman of DraftKings, who will share some opening remarks and an update on our business; and Jason Park, chief financial officer of DraftKings, who will provide a review of our financials.

We will then open up the line to questions. I will now turn the call over to Jason Robins.

Jason Robins -- Chief Executive Officer

Good morning, everyone. On today's call, I will cover the following topics. First, we are very pleased with our Q3 performance. Revenue in the third quarter grew 60% year over year and met our guidance due to continued excellent customer acquisition and engagement.

Lower-than-expected sports betting hold primarily due to NFL game outcomes impacted revenue and EBITDA in the quarter. Strong customer acquisition performance in new state launches, particularly Arizona, drove additional promotional investment, which also impacted third quarter revenue and EBITDA. In addition to mobile sports betting launches in Arizona and Wyoming in Q3, we also launched mobile sports betting in iGaming in Connecticut in October. Second, looking forward, the pipeline in new states and Canadian provinces continues to be healthy.

Louisiana, Maryland, New York and Ontario have all authorized mobile sports betting and Ontario has authorized iGaming. We expect these jurisdictions to launch in the coming months. Third, the migration to our in-house bet engine and proprietary sports betting technology is complete. We are thrilled with the early performance and our new ability to rapidly add innovative features and functionality to our top-ranked mobile sports betting app.

I'm also very proud of the team for delivering ahead of our scheduled deadline. Fourth, our new growth initiatives, which include DraftKings Marketplace and our content media business, are seeing promising early results. Fifth, we are very excited about the pending acquisition of Golden Nugget Online Gaming and are working toward closing in early 2022. I will also comment on the discussions we had with Entain.

And before turning it over to Jason Park, I will also provide an update on our ongoing responsible gaming and corporate and social responsibility initiatives. We delivered strong revenue growth of 60% in the third quarter of 2021, which met our guidance from our Q2 earnings call. On a same state basis, as well as adjusting for lower-than-expected hold primarily due to NFL game outcomes, revenue would have been $40 million higher than our guidance. I'm very pleased with our market share in Q3 as well, which reflects the success of our technology migration and the strength of our overall business.

Our handle share for mobile sports betting across all active states improved from an average of 31% in July and August to 33% in September. For iGaming, our GGR share improved from an average of 15% in July and August, 17% in September. Third quarter monthly unique payers increased 31% versus Q3 2020 to 1.3 million which includes a record month of more than 2.1 million in September. Average revenue per monthly unique payer increased 38% to $47.

We are particularly proud of the growth in MUPs and ARPMUP, given that Q3 of 2020 had a jampacked sports schedule with two months of basketball and hockey that did not occur in this year's third quarter. Fundamental user acquisition, retention and engagement trends are all tracking better than we had projected last quarter, which sets us up well for the rest of the year in 2022. This is true across all of our products. In week one of the NFL season, we have more than two times the number of mobile sports betting paid actives than we had for NFL week one last year.

And in the third quarter of 2021, OSB paid actives on a same-state basis increased 50% compared to the third quarter of 2020. iGaming gross revenue has grown sequentially on a same state basis in each quarter of 2021, and we expect that sequential growth to accelerate in the fourth quarter. iGaming gross revenue grew 154% year over year in Q3 2021, including all states and 82% on a same-state basis. In DSS, we set a single day record for paid entries on September 12, and NFL Sundays for weeks two and three were our second and third largest days, reinforcing that our DFS product continues to grow and provide an ongoing CAC advantage at new states notch.

Looking at New Jersey, our most mature state where we launched mobile sports betting and iGaming in 2018, our MUPs continue to grow at an impressive rate. In the third quarter of 2021, despite not having basketball and hockey, combined OSB and iGaming MUPs grew 23% year over year. MUPs in New Jersey increased 124% versus the third quarter of 2019. We had very successful OSB launches in Arizona and Wyoming in Q3 and launched OSB and iGaming, Connecticut in early Q4.

Our launch in Arizona went extremely well and exceeded our internal underwriting case. Our data-driven and highly disciplined marketing approach resulted in much higher-than-expected new user acquisition in September, which has given us the confidence to continue to invest in acquiring new customers. The result is that we are set up very well to be a leader in the state. We are also very excited about Wyoming, which is a smaller state that offers a meaningful opportunity with visitors to the state.

To put the ramp-up of Arizona in perspective, it took DraftKings just 17 days to acquire 100,000 first-time paid betters compared to 170 days for New Jersey, 312 days for Pennsylvania and 344 days for Indiana. This was despite the fact that DraftKings did not have DFS in Arizona until August 28, only 12 days before we launched mobile sports betting. In New Jersey, Pennsylvania and Indiana, DFS was operational for more than six years prior to launching mobile sports betting in those states, which makes our customer acquisition success in Arizona even more impressive. Our business momentum has continued into Q4.

For DFS, October 3, which is the NFL Sunday featuring the Tampa Bay versus New England game, was the highest gross revenue day in our history. For OSB in New Jersey, the October 5 wildcard playoff game between the Yankees and the Red Sox is the highest MLB handle game in our history, beating the previous all-time high by 12%. For iGaming, October was our strongest GGR month of the year by more than 10% even when excluding the launch of iGaming in Connecticut. We announced on October 13 that as the exclusive odds supplier, DraftKings will provide sports betting information and daily fantasy content across Turner Sports, Telecast and Bleacher Report digital channels, including the BR app related to Turner's NHL content.

On October 18, we continued to lay the groundwork for our vision of DraftKings Marketplace by announcing a blockchain collaboration with Polygon, which provides us a scalable eco-friendly blockchain solution that enables added throughput and expanded capabilities. Also, DraftKings now has the option to potentially contribute to Polygon's governance and help secure the network as a validator node. On October 19, we launched mobile sports betting in iGaming in Connecticut. In Connecticut, DraftKings is one of only three sportsbook operators and two iGaming operators authorized in the state.

And on November 4, we announced an expanded multiyear relationship with the NBA to make DraftKings a co-official sports betting partner of the league. This agreement grants DraftKings expansive NBA rights and assets to integrate within its sports betting, daily fantasy, iGaming and free-to-play products and promotional offerings. As has been widely publicized, NFL game outcomes have been favorable to players this year for a number of reasons. Primetime NFL games played on Thursday, Sunday and Monday nights typically have high viewership and, therefore, high handle.

Through week seven, 71% of NFL primetime favorites and 57% of NFL primetime overs have won in 2021. There also have not been as many big up sets across all NFL teams. Before week eight, there was not a single up set by underdogs at least seven and a half points. Additionally, we have had four NFL weeks or more than 66% of the favorites one.

A very popular parlay that is to pay a large favorite on the money line with other bets. Therefore, when large favorites win consistently, parleys hit more frequently. Of course, game outcomes can also swing the other way. The last week of October had very favorable results for the house.

Between last Thursday and this Monday alone, DraftKings generated a positive variance of more than $25 million of revenue compared to our forecast due to favorable event outcomes. While we had a great finish to the month, we still ended October close to $25 million below our forecast due to lower-than-expected hold resulting from player-friendly event outcomes. Despite these outcomes, and due to the continued momentum of our business, we are increasing the midpoint of our 2021 revenue guidance, which Jason Park will cover in more detail later on the call. Turning to legalization trends.

We have continued to see momentum in mobile sports betting and iGaming. In 2021, 25 state legislatures have introduced legislation to legalize mobile sports betting. Five state legislatures have introduced legislation to expand their existing sports betting frameworks and two state legislatures have introduced legislation to legalize sports betting limited to retail locations. In addition, four states have introduced iGaming legislation and three states have introduced online poker legislation.

In total, nearly 13% of the US population saw laws passed in their state legalizing competitive online sports betting markets in 2021, demonstrating continued momentum three years after the overturn of PASPA. Following our launches in Wyoming, Arizona and Connecticut, DraftKings is live with online sports betting in 15 states that collectively represent 29% of the US population. Additionally, DraftKings is now live with five iGaming states, representing approximately 11% of the US population. Three of the states where DraftKings has the potential opportunity to participate via a market access agreement or direct license, New York, Maryland and Louisiana, authorized mobile sports betting this year.

These three states represent 9% of the US population and bring the percentage of the population with legalized mobile sports betting to 39%. We are actively preparing to be able to launch in these jurisdictions, pending the necessary licensing and regulatory approvals to do so. I also want to comment on California and Florida. In California, we are working with a number of leading online sports betting operators in support of the campaign to bring a well-regulated, safe and responsible online sports betting market to the state.

Legal online sports betting will bring hundreds of millions of dollars in tax revenue annually to the state directly funneled to two of its biggest challenges, homelessness and mental health, by providing permanent shelter and housing as well as addiction services for those in need. The California solutions to homelessness and mental health support app ensures a comprehensive licensing process, one that requires extensive betting of experienced operators and creates a competitive marketplace as competition for market share will ensure the best products and experience for consumers. In Florida, we continue to work with FanDuel and the Florida Education Champions to collect the signatures required to have a mobile sports betting question on the ballot in November 2022. We are excited for the potential prospect of Florida voters deciding to have a safe, legal, regulated and competitive market for online sports betting in the state with a market-leading and technologically advanced product offering.

If enacted, all tax revenues from mobile sports betting conducted pursuant to this referendum will be dedicated to the funding state public education system. Turning to Canada. Ontario continues to establish parameters for the launch of the online gaming market in the product. We look forward to further progress in Ontario and Canada as a whole.

For context, Ontario represents about 40% of Canada's population would be the fifth largest US state by population were in America. Moving on to product and technology. I am very proud of all that our team accomplished in the third quarter. For mobile sports betting, we completed the full online and retail migration to our own in-house bet engine in the third quarter.

The migration went very smoothly and was completed ahead of schedule. This is the largest technology project we have ever undertaken. It consumed resources that are now free to focus more on innovation, and we are already experiencing benefits from the transition to our own technology. To provide context for our recent product improvement, over the first three weeks of the NFL season, new users bet nearly 20% more on average than new users did during the same period in 2020, and their mix of handle on any type of parlay as opposed to single-event bets increased to 23% from 15%.

We now price approximately 80% of our combined pre-match and live bet handle in-house and aim to increase that percentage over time. In August, we announced the launch of micro betting across the drafting Sportsbook. Integrating microbetting technology allows our customers to engage even further with the sports they love by betting play-by-play throughout supporting event. We are particularly proud of the depth of the futures markets and player props that we now offer.

For example, in MBA, we are now offering micro bets on approximately 40 different players, covering statistics such as points, assists and rebounds for each. For iGaming, we continue to benefit from the gains we have developed internally. 79% of our iGaming users that played in the third quarter at some point played a DraftKings developed game. We also added DraftKings Rocket to our Mobile iGaming suite in New Jersey on September 1.

Built entirely in-house, DraftKings Rocket is the latest game that our team has developed and follows the addition of both Spanish 21 and DK Craps earlier this year. In New Jersey, Rocket set a new launch month record for most gross revenue by a DraftKings developed game, improving on the debut of drafting Blackjack in New Jersey by 46%. DraftKings is the only provider of Rocket in the United States, and developing this game as further evidence of us bringing ongoing innovation to our consumers. Following our April acquisition of Blue Ribbon Software, jackpots are now live in New Jersey, Pennsylvania, West Virginia and Michigan.

We are continuing to add to this functionality, including launching a feature that allows multiple games to be attached to a jackpot. In the third quarter, research firm Eilers & Krejcik tested 34 sports betting app and ranked each on user experience, betting interface, features, core and aesthetics. As part of this survey, Eilers & Krejcik evaluated the new DraftKings app post migration based on our own in-house technology. I am pleased to say that we ranked No.

1 overall. And we were also ranked in the top three across four of the five criteria, including user experience, betting interface, features and aesthetics. We are continuing to make significant progress with several exciting new organic growth factors. The launch of DraftKings Marketplace has been amazing.

I'm proud of the highly accessible and easy-to-use experience that we've built, which, combined with compelling content, has driven positive user engagement. Marketplace is a large opportunity given our ability to cross-sell existing customers and acquire new ones by offering a new way for fans to interact with their favorite athletes and sports moments. The 70 drops on DraftKings Marketplace provided by our partner Autograph were oversubscribed 14 to one on average, and the secondary transactions market has seen strong engagement by users seeking to collect their favorite NFTs. In the third quarter, more than one-third of Marketplace users were new to DraftKings.

These users completed over 120,000 primary and secondary transactions totaling approximately $20 million of gross merchandise volume. Since the initial drops, which featured Tom Brady, Wayne Gretzky, Tony Hawk, Derek Jeter, Naomi Osaka and Tiger Woods, we have added drops by using Bolt and Rob Gronkowski. Recently, Autograph teamed up with Lionsgate and Twisted Pictures to release on DraftKings Marketplace exclusive digital collectibles from Saw, one of the most successful horror franchises in history. Our media business continues to grow as sports betting content is in demand, and we recognize the importance of reaching a wider audience through our own channels.

Since we acquired VSiN, it has expanded its talent lineup and broadcasting footprint. In September, we scaled up production to offer a full 24/7 lineup. We also landed our first nationwide content distribution deal with YouTube TV that delivers VSiN's leading sports betting news and insights to subscribers as part of YouTube TV Sports add-on package and will introduce millions of subscribers to VSiN's premium content. VSiN's podcasts on iHeartRadio are also experiencing incredible success as we surpassed 4 million downloads in the month of September.

We will continue to invest in these exciting and differentiating growth vectors into 2022. With the approach that each of them, we'll continue to drive the LTV to cap flywheel that we are creating along with our existing DFS, OSB and iGaming offerings. I'd also like to provide an update on our acquisition of Golden Nugget Online Gaming. In Q3, we made significant progress toward closing the acquisition of Golden Nugget Online Gaming and have strong plans in place to integrate the business and capture the synergies we outlined in the presentation materials from August.

For more information on the strategic rationale for this deal, please refer to the materials on our Investor Relations website and our filings with the Securities and Exchange Commission. I also want to make a few comments on the discussions we recently concluded with Entain. We are continuously looking at multiple organic and inorganic growth opportunities that are accretive to our shareholders, most of which never come to fruition but offer great learning opportunities for me and the team. This situation was unique.

Because there was a leak, pursuant to the UK takeover code, it had to be disclosed that we were in discussion, even though the discussions were very early. We had the chance to meet with the leadership of Entain in order to explore the merits of the combination. Entain has a very impressive team, and we have a great deal of respect for the business they had built. However, after carefully assessing a potential transaction and weighing various considerations, including our own organic growth plans as well as other deal flow, we decided not to make an offer.

We continue to be very excited about the vision we have for growing DraftKings. We have the industry-leading brand, a vertically integrated technology stack, top-ranked apps across our verticals, a robust and innovative product road map and the best team in the world. We are very well-positioned to maintain and grow our leadership position in North America and beyond. We recognize that we are very fortunate and have worked very hard to get to where we are, a company with a strong balance sheet and a clear path to many years of very high growth in a market with tens of billions of dollars of still unrealized TAM.

The bar for changing that trajectory is incredibly high, and it would take a lot for us to decide to pursue any large asset with a slower growth profile. At the same time, we felt obligated to look at this deal, but just because we look at something doesn't mean we will decide to do it. Turning to corporate social responsibility. DraftKings serves as a catalyst to facilitate meaningful relationships between our employees and customers and the communities and causes they feel passion about in order to create a better world for everyone.

Keeping with our focus on responsibility, we integrated the American Gaming Association have a game plan Bet Responsibly public service campaign across our retail sports book and into our team partners stadiums, along with our own responsible gaming tag: It's more fun when it's for fun. Last month, our partners at the NFL announced a new responsible gaming initiative in collaboration with the National Council and problem gambling. We commend the NFL's commitment to this important work and look forward to our future collaborations to advance state play. We quickly mobilized our customers to raise funds for feeding Louisiana in the aftermath of Hurricane Ida.

We raised funds for the Larry Fitzgerald Foundation to support breast cancer research, and we supported three mission-driven organizations for Hispanic Heritage Month with total donations of $625,000 to further our commitment to equity and entrepreneurship. This week, we also announced a relationship with the Pat Tilman Foundation, which honors NFL great turned military hero, Pat Tolman. The foundation carries on Pat Tolman's legacy by giving military service members, veterans and their spouses the educational tools and community support to reach their fullest potential as leaders. We are proud to support the foundation's work and all military personnel, veterans and their families.

I will now turn the call over to DraftKings CFO, Jason Park, who will discuss our third quarter results and revised 2021 guidance.

Jason Park -- Chief Financial Officer

Thank you, Jason, and good morning, everyone. We are pleased to announce that we generated $213 million in revenue for the quarter, representing a 60% increase versus Q3 2020 revenue of $133 million. Our B2C business generated $189 million for the quarter, representing an 82% increase versus prior year offset by B2B, which declined 19% versus the prior year to $24 million. The year-over-year decline in B2B reflects the impact of the termination of our Asia reseller agreement, which we ended on April 1, 2021, with a transition period that has already ended.

In terms of the B2C business, we continue to drive strong growth in player acquisition and retention as measured through MUPs as well as player engagement and monetization, as measured through ARPMUP B2C monthly unique payers in the quarter increased 31% year over year to $1.3 million. The increase reflects the expansion of our OSB and iGaming product offerings into new states and superb retention of existing players. Results reflect typical intraquarter seasonality with July and August lower from a MUPs perspective, while in September, we had a record 2.1 million months due to the start of the NFL season. Average revenue per monthly unique payer, or ARPMUP, was $47 in Q3, representing a 38% increase versus the same period in 2020.

Our ARPMUP was positively impacted by strong customer engagement, a continued mix shift into our Sportsbook and iGaming product offerings and cross-selling our customers into more products. We guided to $213 million at the midpoint and delivered $213 million. Revenue would have been $40 million higher, were it not for lower than forecast hold rates and investment in new state launches. Lower-than-forecasted hold cost us roughly $25 million of revenue in the third quarter.

While hold was higher than Q3 prior year, it was lower than we expected with NFL outcomes being the largest contributor. For context, in September, 67% of primetime favorites won outright and 89% of prime time over hit. As we've mentioned in the past, Q3 has uniquely exposed to whole variances because of the concentration of just three weeks of NFL games in the quarter. So sport outcomes can impact Q3 results meaningfully.

In addition to hold, we launched two new states in Q3, which were not included in our prior guidance. These new states resulted in negative $15 million of net revenue due to new customer promotional investment driven by much better-than-expected customer acquisition. In Arizona, for example, over the first 30 days, we acquired 8x the number of customers that we acquired in New Jersey on a population-adjusted basis. Customer response has exceeded our own expectations, which we attribute to broader awareness of sports betting and the continuous improvement of our state launch playbook.

The net revenue investment was due to promotional -- revenue in the final weeks of the Q3 period, which has already begun to pay back in Q4. Please note, we are breaking out the impact of lower than forecast hold in new state launches because these factors were material to the third quarter results relative to our guidance. We generated $71 million of gross profit dollars on an adjusted EBITDA basis for the entire business in the quarter, representing a 17% increase versus last year. Gross margin rate on an adjusted EBITDA basis for the business was 33% in the quarter versus 46% last year.

Very importantly, on a year-over-year basis, our gross margin rate was impacted heavily by the aforementioned investment of net revenue in new states launched in Q3 and as well as three additional seats, Tennessee, Michigan and Virginia, that launched after Q3 of 2020. These new states together accounted for more than three quarters of the year-over-year decrease in gross margin rate. Outside of this, we saw improvement in our COGS structure across our product offerings, offset by the ongoing mix shift out of our more mature and thus higher margin DFS product offering and into OSB and iGaming. As a reminder, our COGS as a percentage of revenue for OSB will improve starting in Q4 due to the migration to our in-house bet engine.

Adjusted EBITDA for the quarter was negative $314 million, which includes approximately $60 million of impact from lower-than-forecasted hold percentage in the investment we made in new states. Excluding the $60 million impact of these items, adjusted EBITDA would have been significantly better than the same state-based expectations we provided on our Q2 earnings call. As a reminder, investment in new state launches includes promotional expense, cost of revenue and external marketing. Our sales and marketing expenses were $289 million, which include our external marketing.

External marketing was higher than the third quarter of 2020 as we were live in 14 total states versus nine last year. The five new states represent 10% of the US population and are in their first full NFL season. We continue to see very attractive CAC opportunities that support this investment in marketing. Our general and administrative and product and technology costs on an adjusted EBITDA basis were $58 million and $38 million, respectively, as we continue to invest to achieve scale in our back office functions such as customer service, finance and accounting, legal and human resources as well as adding to our technology team, principally for new product development.

A majority of the combined $29 million of year-over-year growth in these two expense lines was from compensation for new employees. Much of the head count growth was in our customer experience department where we are focused on providing best-in-industry customer experience and is impacted by our rapid growth in MUPs. In the quarter, we expensed $233 million in items that we exclude from adjusted EBITDA but are included in GAAP operating income, including $176 million for stock-based comp and $57 million for amortization of acquired intangibles, depreciation and other amortization and other nonrecurring expenses. Moving on to our balance sheet and liquidity.

We ended the quarter with $2.4 billion of cash on our balance sheet. We are well-capitalized to execute our multiyear plan and address our key priorities of customer acquisition, entering new states as they legalize, continuing to lead the market on product innovation and pursuing accretive M&A. Looking at the rest of 2021. On our August earnings call, we increased the midpoint of our revenue guidance from $1.1 billion to $1.25 billion.

Today, we are increasing the midpoint to $1.26 billion and narrowing the range to $1.24 billion to $1.28 billion. We are increasing our guidance because of broad strength in fundamental customer acquisition, engagement and monetization trends as well as modest contribution from our three new states. These factors are offset by close to $25 million in lower-than-forecast hold in October, which we assume we do not make up for during the rest of the quarter. October has been an exciting month, to say the least, with two very challenging hold weekends only partially offset by last weekend, which was very positive.

Thank you, Jess, and team. Our revised guidance equates to year-over-year revenue growth of 93% to 99%. We expect both MUPs and ARPMUP to grow in 2021 with MUPs increasing at more than twice the rate as ARPMUP. This guidance assumes no new states.

We expect Q4 EBITDA loss to be a little less than half of our Q3 2021 loss. This is a wider loss than what we communicated in August, primarily because our August guidance did not include new states. We are acquiring customers faster than we expected in our new states at still attractive caps, consistent with our two- to three-year payback period. And on that note, I want to affirm our conviction in our state level path to profitability.

As a reminder, we have discussed a two- to three-year time frame for new states to become profitable, and at our Investor Day earlier this year, we confirmed that New Jersey had already reached the threshold on the earlier side of that two- to three-year window. I look forward to providing an update on New Jersey as well as more detail on path to profitability in additional states early next year once we have full 2021 results. As we look beyond 2021, we have completed our multiyear and annual planning processes and have high confidence that our 2022 revenue will be in the range of $1.7 billion to $1.9 billion. We are only including states in which we are currently live, and we are utilizing empirical data on cohort performance, along with new product functionality and its expected impact.

We are also including expected growth from our median content business as well as DraftKings Marketplace. We are not including the impact of the Golden Nugget acquisition, which we anticipate will close in Q1 of 2022. We are very excited about our growth prospects underpinned by an exciting TAM, sustainable differentiation due to our brand and product and technology capabilities, which drive very attractive unit economics and LTV-to-CAC ratios. That concludes our remarks, and we will now open the line for questions.

Questions & Answers:

Operator

[Operator instructions] Our first question comes from Bernie McTernan with Needham & Company.

Bernie McTernan -- Needham and Company -- Analyst

Great. Good morning. Thanks for taking the questions. The question.

I was just wondering on the Entain offer, is there a reason why it would be advantageous to go global now? I know it's obviously still pretty early days in the US opportunity. And then within that, how unique is Entain as a potential global asset as you evaluate other M&A framework?

Jason Robins -- Chief Executive Officer

Thank you, Bernie. So we've laid out a few areas that we would potentially look to in terms of M&A. One is global expansion, also product expansion, also things that we think would help us further improve our position in the US market. So all of those are areas we look at.

I think as opportunities come along, it's hard to sort of say, "Hey, I'm going to do this one first, this one second, this one third. It's kind of like here at the list, and we'll look at things that come along. I think that we were certainly very impressed with the Entain team and the company they've built. I think they're a great asset.

There are other international assets that I think are of interest as well. But Entain's a great company. So in this case, we just decided it wasn't the right thing for us at this time to pursue them, and I think we'll continue to kind of look at things out there. Most of the things we look at, we don't end up pursuing.

And this was a unique one because due to the UK takeover code, a very early discussion had to kind of get publicized when normally we would just never have to see the light of day.

Bernie McTernan -- Needham and Company -- Analyst

Understood. Thanks for taking the question.

Jason Robins -- Chief Executive Officer

You're welcome.

Operator

Next question comes from Jed Kelly from Oppenheimer.

Jed Kelly -- Oppenheimer and Company -- Analyst

Hey. Great. Thanks for taking my question. Just on the guidance for next year.

I think you mentioned product -- some of the products. So how much of that factors in sort of migrating SBTech and closing the yield gap? And then, Jason, just a longer-term one. On media, a lot of it seems commoditized between all the different providers. You see it all on Twitter every Sunday.

How do you think about differentiating your media strategy? Is it going to be getting tier one sports content on your platform?

Jason Robins -- Chief Executive Officer

So on the first topic, I think that we have really exciting plans and a great product road map for year. I think we recently launched Same Game Parlays, pushing that and continuing to make that a best-in-class offering and driving additional user adoption, I think, will be very helpful. We already saw overall parlays move from, I think, 15% to 23% in just a couple of months. So I think with the full year next year under our belt, we think we can really move that percentage up and get a lot more adoption of Same Game Parlay and parlays in general.

And we have a number of other features, including our social features and other things that we think are going to have really exciting developments next year. So we do expect that to contribute. What we would say about that hold question is we're not always really -- we don't really look to optimize the rate of hold. We look to optimize gross profit.

In some cases, that might mean that you actually drive more volume through having promotions and other things that can drive downhole percentage but end up being gross profit positive. And then, of course, we look to maximize long-term LTV of our customers. So that's really our primary focus. But I do think some of the things, such as the continued adoption of Same Game Parlays, will help drive that rate of hold up as well.

On the media question, I agree that there is a lot of commoditized media and content out there. We'll have more to say. I don't want to kind of tip our hand, but I actually am very excited about the strategy that our new chief media officer, Brian, has put together. And I think it's going to allow us to pursue this in a unique and differentiated way.

So beyond that, I think there's also just really strong synergies with the things that we have planned along with the core areas of our business now and the DFS, OSB and iGaming side. So we'll have more to say on that in the coming quarters.

Jed Kelly -- Oppenheimer and Company -- Analyst

Thank you.

Operator

Our next question comes from Joe Greff with J.P. Morgan.

Joe Greff -- J.P. Morgan -- Analyst

Thank you for taking my question. Jason, thanks for providing 2002 revenue guidance. I was hoping you could speak a little bit maybe directionally on cost of revenue and sales and marketing in 2022 relative to what you've anticipated and incorporated for 2021.

Jason Robins -- Chief Executive Officer

I think the big wildcard with 2022 is, of course, what new state launches look like. We didn't include that in our revenue guidance. But by the time we actually end up publishing results, I'm expecting there will be additional states in there, and that's going to move the needle quite a bit on our external marketing investment. Beyond that, I think right now, we really like the flexibility of being able to spend deeper when the results are there.

We had tremendous CACs in Arizona. I mean that just absolutely blew away our expectations that the volume we were able to acquire and keeping that CAC as low as we did. So I think we like the flexibility of being able to spend deeper and not having an external commitment to what sales and marketing would look like.

Operator

Our next question comes from Shaun Kelley, Bank of America.

Shaun Kelley -- Bank of America Merrill Lynch -- Analyst

Hey. Good morning, everyone. I just wanted to ask a little bit more maybe on the CAC environment. Jason, there's been some discussion out there that maybe the marketing and promotional environment has actually slowed a little bit, just given some really aggressive tactics very early on in the NFL launch.

Is that consistent with the behavior you've seen and sort of how do you think that trend as we move across the quarter in particular?

Jason Robins -- Chief Executive Officer

It's hard for me to say what others are doing. We certainly monitor the Marketplace, but it's not totally precise. That said, I do think you're right that there's been a little bit of a pullback. From our perspective, we just follow the data.

So we're going to spend when the results are coming in, and we're going to pull back if they're not. And we're seeing still really, really strong tax and really, really good volume coming not just in new states, but in some of our more tenured states as well. So that's really our approach. Obviously, the overall media environment has an effect on that, but it cuts both ways.

There's -- yes, there's competition for customers, but also more overall spend from the entire industry drives more people into the market, which I think benefits those that -- which we feel we do have the best-in-class products and experiences. So I think that's actually an interesting way to look at it, that, yes, of course, there's more competition for customers but it's also growing the market faster. And Arizona is a great example of that, where we just -- we're way, way ahead of the pace that we've seen in other states like New Jersey, Pennsylvania and Indiana despite the fact that we didn't really have a DFS database there like we did in those other states.

Shaun Kelley -- Bank of America Merrill Lynch -- Analyst

Thank you.

Operator

Our next question comes from Thomas Allen with Morgan Stanley.

Thomas Allen -- Morgan Stanley -- Analyst

Thanks. I'm going to try and take 2 in here. First off, there are news reports this week about you likely getting a license in New York. Can you just talk about how you're going to approach that market and if you think there can be long-term profitability there with such high tax rate? And second, just on the 2022 guide.

How much are you thinking about -- how much are you embedding NFTs in that guide?

Jason Robins -- Chief Executive Officer

Thanks, Thomas. So I think we obviously want to wait and see what the regulator and what the state of New York says about whether we're able to achieve getting that license. Certainly, we would love that. And hopefully, those rumors are true, but we'll find out when we find out, and we'll be respectful of that process.

That said, if we were to be awarded a license, I think we feel, just like we do in other states, that we can achieve the same long-term profit margins in New York. There's a lot of levers we can pull such as cutting back on rate of promotion and spending less on external marketing. Those are things I would expect everyone in the industry would do because I don't think anyone is going to want to run at a long-term unprofitable rate in any state. Certainly, early on, we'll approach it just like we do other states where we'll invest into it and look for that two- to three-year path to profitability.

But I think, over the long term, we feel we can achieve something in a similar range to what we're achieving in other states from a long-term margin perspective. And then on the second question, it's not insignificant but it's not super meaningful either. We have less than $100 million in the plan for that -- for the NFT. So we're pretty excited about it.

We think it's going to be a growthful product, but we're also taking a measured approach and not putting too much in there and really relying on the strength of the core business to carry next year in our guidance.

Operator

The next question comes from Michael Graham with Canaccord.

Michael Graham -- Canaccord Genuity -- Analyst

Thank you. A quick one. Just can you remind us on the magnitude of the gross margin benefit you're expecting to see from the in-house technology switch? And then more broadly wondering if you can comment -- like going back and looking at a more mature state like in New Jersey, what are you seeing in terms of player behavior where you're not as focused on gaining new players in terms of like what is driving loyalty or what is driving switching? Just any learnings you have there in some of those more mature states that you can apply to the newer states.

Jason Robins -- Chief Executive Officer

I'll answer the second one first, and then I'm going to turn it to Jason Park to answer the first one. So New Jersey, and it's almost funny to call it a more mature state, it's still only a little over three years in, and we're still seeing really strong user growth there. That is in part driven by strong loyalty. We're seeing great retention numbers, but we're also still acquiring customers as well.

So really excited about New Jersey. Really excited about our more tenured states. I think that what we're proving out is that, that two- to three-year payback on the customer and two- to three-year path to profitability in the state, really will hold, and we're going to talk more about that once we have full year results in the Q1 time frame. And I think similar to all of how we approach everything, we're just going to follow the data.

As long as customer acquisition is continuing to work, we're going to invest there. Certainly, we expect some of the earlier cohorts to have stronger LTV. So we're keeping a close eye on that. But New Jersey is still only 3 years in.

And I think if you -- obviously, a little bit of a different ramp. But if you look at the iGaming market, which is, I think, in its seventh or eighth year at this point, it's still growing 30-plus percent. We're growing more than that. So I think New Jersey, you're going to see grow for many years to come.

And then Jason, do you want to take that?

Jason Park -- Chief Financial Officer

Yes. Sure. Good morning, Mike. The gross margin rate impact from being vertically integrated does commence in Q4.

As a reminder, it's a roughly high single digits of revenue for the OSB product offering only, so please don't apply that to the entire business, for the OSB product offering, and that essentially goes away in Q4.

Michael Graham -- Canaccord Genuity -- Analyst

OK. Thanks a lot.

Operator

Next question comes from Stephen Grambling with Goldman Sachs.

Stephen Grambling -- Goldman Sachs -- Analyst

Hi. Thank you. You made a comment that nobody wants to run an unprofitable business. And it seems like some peers, from piecing together public disclosures, may be running sports betting at near, I would say, even close to zero revenue, let alone profit to feed into iGaming.

Are you seeing any of this dynamic playing out? And how do you think about your strategy in that context?

Jason Robins -- Chief Executive Officer

I think it is still very early in the market. And I'm not so sure that, that's going to continue long term. As far as how it interplays between products, we're always looking at total value. So right now, that doesn't seem like an approach that we think based on what we see makes sense.

But could it ever be something that us or others think make sense? Perhaps. But I don't see that as a likely outcome. I think that sports betting on its own is going to be a very profitable business for us. We're already seeing that in New Jersey as an example.

So I expect that to be the case across states. Also, most states don't have iGaming at this point. There's about 39% of the population with legalized sports betting and only, I think, 11%, I want to say, with iGaming. So we really have to feel like we can run the sports betting vertical at a profit even just to make it work from that perspective.

Stephen Grambling -- Goldman Sachs -- Analyst

Great. Thanks so much.

Operator

Our next question comes from Joe Stauff with Susquehanna.

Joe Stauff -- Susquehanna International Group -- Analyst

Good morning. Just a question on user growth. 2.1 MUPs in September. With the NBA launching in October, I would imagine that number directionally is going to go up.

What's the right way to think about how that is going to, say, evolve, both going into November as well as December? And then New Jersey, MUP growth of 23% in the third quarter, which you said, Jason, is interesting. I'm curious to see, is it fair to assume most of that MUP growth is really sourcing from the sports side of the product offering?

Jason Robins -- Chief Executive Officer

Sorry. Can you say the second question one more time, and I'll answer it.

Joe Stauff -- Susquehanna International Group -- Analyst

Sure. In New Jersey, your MUP growth up 23% in the third quarter. Are most of those new users really coming from the sports side of your product offering?

Jason Robins -- Chief Executive Officer

So on your first question, overall MUP, we think Q4 will be in a similar range to what September was. Yes, you're right, NBA's starting. But also as the NFL season continues, there's less activity. And right now, I think that we're still seeing really strong month-over-month going into both October and early November.

But historically, we've seen that turn down a bit, and then it tends to pick back up again once the playoffs start and going into the Super Bowl. In terms of New Jersey, it's really a combination of customer acquisition and also really strong retention that's driving that. And our sports offering is certainly a big driver of what gets people there. Once we have them on the platform, they're playing across products.

So it's really hard to say is sports driving more active or is it iGaming. But our goal, of course, is to get as much crossover as possible, and we've been able to cross-sell over 50% of our online sportsbook customers. into iGaming. So I think typically, sports is where we acquire the players.

But in the state that's a few years in like New Jersey where there's so much being driven off of existing cohorts, it's really hard to say.

Operator

Our next question comes from Carlo Santarelli with Deutsche Bank.

Carlo Santarelli -- Deutsche Bank -- Analyst

Hey, guys. Thanks. Jason, if you could, when you guys think about how kind of the whole percentage and, directionally, when you think about the whole percentage, we all look at, obviously, state data. And there's a lot that's in there that we don't necessarily have full transparency of.

But when you look at like kind of average blended holds that get reported of 8%, how would you say that number compares to what the reality is when you kind of take out the promo aspect of what drags those holds lower?

Jason Park -- Chief Financial Officer

Hey, Carlo. This is Jason Park. I'll try to tackle that. I totally agree with you.

The state tax reports, I think it's really important to remind everyone, those are regulatory and tax reports. And trying to bridge those to GAAP can be difficult, not to mention that every state has a slightly different definition of hold and handle. So I think that's the most important thing. It is difficult.

We -- having said that, we do see those, and we noticed, I think what you're noticing, which is DraftKings is sort of at parity with the broad swath of the industry. There's a couple of outliers. I think the right way to think about it is what would drive those state tax report hold numbers -- hold percentages higher for certain competitors. And it really just comes down to a couple of different vectors.

I think product mix is a big one, and certain operators just likely have a higher parlay mix as a percentage of their total handle, which would drive hold percentage up. And as you know, we've launched Same Game Parlay, and we're really excited about the traction there. So I think that will change over time. And then another potential reason is just promotional mix, which really does get obfuscated in the state tax reports.

And to the extent that an operator uses more free bets that can really sort of make the state tax reports look like they have a higher hold percentage of loads free bets come through at a very high hold percentage.

Jason Robins -- Chief Executive Officer

Yes. And then just to add to that last point, the free bet doesn't pay out the stake. So it inflates the hold rate versus odds boosts or other sorts of things that are directly affecting the odds that takes it down. The promotional impact from a GAAP perspective might be similar, but the state hold rate looks higher and the tax basis looks higher.

And that's one of the factors we consider when deciding what types of promotions to run. Obviously, we want to do what's best for the customer but we're also looking at how we optimize for taxes.

Carlo Santarelli -- Deutsche Bank -- Analyst

Great. Thank you, guys.

Operator

Our next question comes from Daniel Adam with Loop Capital Markets.

Daniel Adam -- Loop Capital Markets -- Analyst

Hey. Good morning, guys. Regarding the $25 million hold impact to revenues in the quarter, what was the EBITDA impact from holding in? And then separately, yesterday, Penn called out a $12.5 million lobbying expense in California. Just wondering if -- were you guys part of that lobbying consortium as well? And if so, did that flow through the P&L in Q3?

Jason Park -- Chief Financial Officer

Yes. So the flow-through on the Q3 $25 million, and this would apply to Q4 as well, it's very high flow-through. There are -- it is not a 100% flow-through because there are certain elements of COGS that you still have to pay regardless of what the GGR is.

Jason Robins -- Chief Executive Officer

Yes. And so on the second question, we are part of the consortium in California. There are seven operators that have contributed to it, and we've raised about $100 million so far. So I think we're really well-positioned there.

As far as how it impacted the P&L, I think it does -- does it include? It's adjusted out? So it's not part of our adjusted EBITDA.

Daniel Adam -- Loop Capital Markets -- Analyst

OK. Great.

Operator

Our next question comes from Robin Farley with UBS.

Robin Farley -- UBS -- Analyst

Great. Thanks. Just wanted to understand some of the puts and takes for the change in your full year guidance. You mentioned that Marketplace would contribute about $100 million to next year.

So thinking that maybe $25 million to the '21 change in guidance. And you highlighted the hold issues in Q3 and Q4. How much for new states -- because your previous guidance didn't include new states that have since come online. So just how much is that piece?

Jason Robins -- Chief Executive Officer

So Marketplace, I know I said less than 100. It's in the 70s, and we launched it in August of this year. So I think that this year, it's going to be closer to 10, 15 versus 25, but we don't really know yet. It's still sort of a very new product.

So we've actually been, I think, quite conservative with how we've looked at that in the guidance. As far as the new state impact to next year, we have not included any new states. Are you asking about next year, sorry, or this year?

Robin Farley -- UBS -- Analyst

No. So the new states this year, so your -- I know the net change in your '21 guidance and just what piece of it was in new states?

Jason Robins -- Chief Executive Officer

OK. So new states are pretty modest in terms of their contribution in Q4, and they're actually close to zero in terms of the year. So as we noted in our earnings call, we had about $14 million, $15 million investment in Arizona, in particular, that hit Q3 on the negative revenue side. We're going to make back less than that in the Q4 time frame.

So really -- there's really no impact from new states on the guide this year. In fact, if anything, it's slightly negative.

Robin Farley -- UBS -- Analyst

OK. No. That's helpful. And I appreciate that you guys are now breaking out the hold impact.

Is there anything when we think about next year -- because you talked about the negative hold in Q3 and Q4? Is there anything that was above average hold that benefited in the first half that we should think about that will be a tougher comp for you or that would make your guidance next year actually incrementally better?

Jason Robins -- Chief Executive Officer

Yes. We actually mentioned in our Q2 call that we held above what we were forecasting. So we had a positive variance in Q2. I can -- we can go back and look and see.

I think we quantified that. Yes, we quantified it from but happy to off-line have our team point you toward the materials. And then Q1, Jason, do you remember if that was -- it was also above?

Jason Park -- Chief Financial Officer

It was also a good guide in Q1.

Jason Robins -- Chief Executive Officer

Yes. So we had another positive variance in Q1. So you're right, the first half of the year did benefit. It swings both ways, of course.

But we can point you toward some of the specific numbers as you think about next year offline.

Robin Farley -- UBS -- Analyst

Yes. No. I don't think you had quantified the first half completely so.

Operator

Our next question comes from David Katz with Jefferies.

David Katz -- Jefferies -- Analyst

Hi. Good morning, everyone. Thanks for taking my question. You've started to roll in micro betting and in-game wagering, which I've understood historically has higher hold considerably so.

Number one, has that performed the way you've expected it to so far? And second, should that be accretive to hold percentage as you roll more and more of it in?

Jason Robins -- Chief Executive Officer

So definitely have seen an increase in parlay mix. As we noted, went up already in just a couple of short months from 15% of our hold -- or excuse me, of our -- is it revenue or handle?

Jason Park -- Chief Financial Officer

Handle.

Jason Robins -- Chief Executive Officer

To 23%. Interestingly, because so many favorites hit and so many money line favorites hit, it swings both ways. Overall, it can be a positive. But when you have a lot of favorites winning, it can actually go the other way.

Parlays just tend to have higher variance in general, even though the average is higher. We do expect, over a longer period of time, which hopefully Q4 will be, and certainly, we expect for 2022, to see those continue to increase both as a percentage of handle and then also have a positive impact on our hold rate in our revenue overall. Some of that is built into the guide for next year.

David Katz -- Jefferies -- Analyst

Perfect. Thank you.

Operator

Our next question comes from Daniel Politzer with Wells Fargo.

Daniel Politzer -- Wells Fargo Securities -- Analyst

Hey. Thanks for taking my question. I just want to drill a bit more into Entain. Can you talk a bit more about your rationale there for approaching them? Was it global, technology or cash flow? And then just on your rationale for walking away, was it more of a function of price deal complexity or something else altogether?

Jason Robins -- Chief Executive Officer

So as we noted earlier, one of our pillars, we think, for long-term growth will be global expansion. That could happen soon. It could happen years from now. We don't have a set time table.

We kind of look at different things as they come about as long as they fit our long-term strategy. So this is one that we thought potentially could have been a good route for global expansion. As far as why we walked away, I think there are a variety of factors, and certainly, value is one of them. But there are a variety of factors that led us to feel like it just wasn't the right thing for us to do at this time.

I think deal complexity was probably a smaller part of it, although not entirely unmeaningful factor. It was really more about our confidence in our current trajectory in the US, our desire to focus on the US and, ultimately, the value that we felt like we would be shedding by pursuing that asset.

Daniel Politzer -- Wells Fargo Securities -- Analyst

Understood. Thanks so much.

Operator

Our next question comes from Chad Beynon with Macquarie.

Chad Beynon -- Macquarie Group-- Analyst

Good morning. Thanks for taking my question. With respect to your $25 million stock investment in Vivid, how should we think about what the intention was for this, if you have more access to the industry and you'll be able to learn more and kind of what your plans are in the future in the ticket space?

Jason Robins -- Chief Executive Officer

Well, we're very excited about the relationship we've developed with Vivid. We have a lot of interesting things planned, which we'll be unveiling in the coming quarters. And ticketing is certainly an area that we think overlaps. We have sports fans and tickets are often bought by sports fans to sporting events.

And sports fans go to other events, too, like concerts and things like that. So our expectation is that with a hopeful return to post pandemic, we're going to see a lot more activity in terms of concerts and sporting events. It seems like demand is up for those things. And we also got a really good deal.

We don't typically invest. It's not a way that we really use investor capital often. We, in fact, established a totally separate entity called Drive by Draft Kings, which is our vehicle that we see is really the bulk of the investments that would be considered would be through that, albeit earlier stage. In the case of Vivid, we got a great deal because, along with the investment, we got to put right, which protects us 100% on the downside.

So beyond just wanting to have a deeper relationship with them, we also felt like it was just a really smart use of capital for the next year or so.

Chad Beynon -- Macquarie Group-- Analyst

Thank you very much.

Operator

Our next question comes from Barry Jonas with Truist Securities.

Barry Jonas -- Truist Securities -- Analyst

Hey, guys. Maybe just a high-level question. As you think about that $1.7 billion EBITDA target you presented at your Analyst Day, where do you see the most areas for upside and I guess also downside as we sit here today?

Jason Robins -- Chief Executive Officer

Well, I think it's a great question. There's a few areas, I think, that could have upside. One is the TAM could end up just being larger than we think. Certainly, we've seen evidence that the industry is developing faster and remains to be seen if that's actually an indication that the TAM is larger but that could very well be a possibility.

Secondly, I think you could see a deeper amount of legalization. We only assume, for example, 30% of the population would have iGaming and 65% would have sports betting. And already, we're at 39% for online sports betting and 11% for iGaming less than three years since -- or a little over excuse me, three years since PASPA was overturned. So that could be another area of upside.

Additionally, some of the areas we've talked about expansion. Both global and product expansion are not built into there. I think there could be some upside in that as well. We're particularly excited about the marketplace product that we launched.

We have big plans in the media and content space. And at some point, we'll have to see when we do think we'll expand globally. So I think there's a lot of upside along all of those dimensions. As far as where there could be downside, I mean, I think the biggest assumption that we're focused on is around the share.

And so far, that's done great. I mean despite the fact that the narrative has been competition, competition and everyone jumping in, we actually saw our share rise in September. We went up 2% in mobile sports betting. We went up 2% in iGaming.

We're now above our long-term target for mobile sports betting. We're right in the middle of the range for our long-term target for iGaming, and that's despite the fact that we're in perhaps the most competitive time. Certainly, I hope it's near the peak, but I think there's a good argument that this is as competitive as it's ever going to get. So certainly, we're pretty excited about that.

I think that there might even be some upside there as well on the share side. But right now, we feel comfortable with what we've guided to long term.

Barry Jonas -- Truist Securities -- Analyst

Really helpful. Thank you.

Jason Robins -- Chief Executive Officer

You're welcome.

Operator

Our last question comes from Ryan Sigdahl with Craig-Hallum Capital Group.

Ryan Sigdahl -- Craig-Hallum Capital Group -- Analyst

Thanks for taking my question. Just one on the negative NGR and impact to revenue from promos and new state launches. Is that a primary function of the start of football in Q3 impacting that? Or is that the right assumption as we think about new state launches throughout other parts of the year?

Jason Robins -- Chief Executive Officer

So I think that for -- I'll answer that in two ways. One, we are always optimizing our go-to-market playbook. I think we've gotten way better, and that's part of why we've acquired so quickly in a state like Arizona, where we achieved 100,000 customers hundreds of days earlier than some of our older more tenured states, too. And part of that is figuring out what the right cocktail of external marketing spend is, what promos work, how to mix everything, channel mix, other things.

So I think that's been a big thing that we've improved on, and the results are pretty striking. So that's part of what I would say. It's hard to say this is going to be -- we're two years into this thing. And I think it's hard to say that like this is going to be exactly how it looks for any long-term period of time, and we're always following the data and doing analytics to make it better.

That said, I do think you're right, that football is going to be -- or has been a big driver here because the volume of new customers that you can acquire, let's say, a state launched in the middle of like May. There's no way we would have been able to achieve the volume of new customers that we achieved in some of the states that launched at the beginning of football season, that's just always the best time of the year to acquire customers. So when you have more new customers coming in faster, it's going to drive more promotional investment, more external marketing investment. And that's what I think you saw in Arizona and to, of course, to a lesser extent, but still important Wyoming.

And despite the fact that I said in the beginning, we're always optimizing, I would be surprised if that ever changes, unless there's some football ever becomes less of the outsized customer acquisition time than maybe, but I don't see that changing anytime soon.

Operator

Thank you. Ladies and gentlemen, this does conclude the Q&A portion of today's conference. I'd like to turn the call back over to our host for any closing remarks.

Jason Robins -- Chief Executive Officer

Thank you all for joining us on today's call. We appreciate your questions and look forward to continuing our conversations with you. We're excited for what the rest of the year and beyond holds for us. I hope you all stay safe and well, and we look forward to speaking with you on our next earnings call in February.

Operator

[Operator signoff]

Duration: 63 minutes

Call participants:

Stanton Dodge -- Chief Legal Officer

Jason Robins -- Chief Executive Officer

Jason Park -- Chief Financial Officer

Bernie McTernan -- Needham and Company -- Analyst

Jed Kelly -- Oppenheimer and Company -- Analyst

Joe Greff -- J.P. Morgan -- Analyst

Shaun Kelley -- Bank of America Merrill Lynch -- Analyst

Thomas Allen -- Morgan Stanley -- Analyst

Michael Graham -- Canaccord Genuity -- Analyst

Stephen Grambling -- Goldman Sachs -- Analyst

Joe Stauff -- Susquehanna International Group -- Analyst

Carlo Santarelli -- Deutsche Bank -- Analyst

Daniel Adam -- Loop Capital Markets -- Analyst

Robin Farley -- UBS -- Analyst

David Katz -- Jefferies -- Analyst

Daniel Politzer -- Wells Fargo Securities -- Analyst

Chad Beynon -- Macquarie Group-- Analyst

Barry Jonas -- Truist Securities -- Analyst

Ryan Sigdahl -- Craig-Hallum Capital Group -- Analyst

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