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Uber Technologies (UBER) Q3 2021 Earnings Call Transcript

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UBER earnings call for the period ending September 30, 2021.

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Uber Technologies (UBER 0.12%)
Q3 2021 Earnings Call
Nov 04, 2021, 5:00 p.m. ET


  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Hello, my name is Brent, and I will be your conference operator today. At this time, I would like to welcome everyone to the Uber Q3 2021 earnings conference call. [Operator instructions] I would now like to turn today's call over to Mr. Balaji Krishnamurthy, head of investor relations.

Please go ahead, sir.

Balaji Krishnamurthy -- Head of Investor Relations

Thank you for joining us today. And I want to wish a very happy Diwali to all who celebrated. Welcome to Uber Technologies' third quarter 2021 earnings presentation. On the call today, we have Uber CEO, Dara Khosrowshahi; and CFO, Nelson Chai.

During today's call, we will present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non-GAAP measures, including a reconciliation of GAAP to non-GAAP measures are included in the press release, supplemental slides and our filings with the SEC, each of which is posted to As a reminder, these numbers are unaudited and may be subject to change. Certain statements in this presentation and on this call are forward-looking statements.

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Such statements can be identified by terms such as believe, expect, intend and may. You should not place undue reliance on forward-looking statements -- give us a second. We have a fire alarm going on. Sorry about that.

We've all survived. We've survived. Certain statements in this presentation and on this call are forward-looking statements. Such statements can be identified by terms such as believe, expect, intend and may.

You should not place undue reliance on forward-looking statements. Actual results may differ materially from these forward-looking statements, and we do not undertake any obligation to update any forward-looking statements we make today, except as required by law. For more information about factors that may cause actual results to differ materially from forward-looking statements, please refer to the press release we issued today, as well as risks and uncertainties described in our most recent annual report on Form 10-K for the year ended December 31, 2020, and in other filings made with the SEC when available. Following prepared remarks today, we will publish the prepared remarks on our investor relations website, and we will open the call to questions.

For the remainder of the discussion, all third quarter growth rates reflect year-over-year growth and are on a constant-currency basis unless otherwise noted. For October trends, we will be providing comparisons with October 2019, in addition to year-over-year trends. Lastly, we ask you to review our earnings press release for a detailed Q3 financial review and our Q3 supplemental slides deck for a number of additional disclosures that provide context on recent business performance. With that, let me hand it over to Dara.

Dara Khosrowshahi -- Chief Executive Officer

Thanks, Balaji. Over the last few quarters, we focused on achieving two things: first, we've worked hard to get Uber firing on all cylinders again, driving recovery from mobility, continued growth for delivery and scaling our momentum of freight; second, we've been disciplined in our execution to ensure growth is sustainably profitable and that we live up to our commitment to shareholders. Our results this quarter demonstrate the incredible progress we've made against these objectives. Reaching total company adjusted EBITDA profitability is an important milestone and one that's even more impressive when you consider where we were as a company just 18 months ago.

In Q3, our mobility business delivered margins consistent with 2019 highs. Meanwhile, our global delivery business nearly reached breakeven. In the U.S. and Canada, our multi-quarter investment cycle and strong execution by our delivery team resulted in us both gaining category share and improving profitability with adjusted EBITDA growing more than $130 million quarter on quarter to approach breakeven.

Today's profitability milestone is an important step, but it's just a step. When it comes to delivering on our mission and building a generational company, we know that profitability is a means, not an end. We remain focused on generating positive free cash flow, while also making disciplined investments to appropriately fund growth initiatives that will carry us into the future. Uber is at the center of multiple massive opportunities in mobility, delivery, and logistics, and our platform is stronger than ever before.

I want to take a minute to update you on our driver and career recruitment efforts before turning to demand recovery and then a bit on our long-term growth plans. When we first saw demand beginning to outstrip supply in Q2, we made a conscious decision to invest fast and to invest aggressively in attracting drivers back to Uber with a focus on the U.S. The results are clear. We've seen 10 consecutive weeks of active driver growth in the U.S., resulting in a far better broader experience.

The number of active drivers is up more than 65% since January and more than 20% since June. As a result, the incidence of surge pricing has fallen by nearly half, and wait times are now below the magic five-minute mark on average. We did this while meaningfully reducing incentive levels, and at the same time, driver our earnings remain near all-time highs due to increased utilization. We've also continued to grow the number of couriers on Eats in the U.S.

with active couriers up 80% since January and 25% since June. In other words, not only are we approaching our supply demand balance for mobility in the U.S., we've done so while nearly doubling our delivery courier base from its low in Q1. All in all, our monthly active driver and courier base in the U.S. has grown by nearly 640,000 since January.

Against the backdrop of historic labor shortages and an abundance of choice for workers, this is a strong endorsement of Uber's value and the value of independent flexible work. In a world where flexibility has increasingly become non-negotiable for workers across the economy, we believe Uber will be an even more attractive option going forward. We've now shifted to hyper-targeted driver growth campaigns geared toward particular markets all the way down to specific neighborhoods and times of day. We're also focused on tech improvements that increase sign-up rates, combining our onboarding process across mobility and delivery, so individuals can sign up for both simultaneously and can start delivering while they're waiting to be approved to drive.

This is a unique advantage available only to Uber, which has resulted in a 20% to 40% increase in courier and driver activation rates. We expect to roll out this feature as widely as possible in the coming months. In some non-U.S. markets like the U.K.

and Brazil, the driver base is back to roughly the same size as it was pre-COVID, but it still hasn't kept up with very strong demand which has grown past 2019 levels. That said, we're comfortable that the bulk of our recruitment spending is behind us and that by taking learnings from the U.S. and applying them abroad, we can be much more efficient and effective in our approach. Now, a bit on demand recovery.

After a period of soft demand driven by the Delta variant, the mobility recovered has reignited with mobility gross bookings expanding 18% over September -- over the September and October period. While several markets around the world, including U.K., Brazil, Germany, Spain, Taiwan and Hong Kong, are up against 2019 we hit another milestone last week. Our global mobility business posted its first few days of growth versus 2019. In fact, this year's Halloween weekend eclipsed 2019, demonstrating consumers' excitement to get out and move again.

We believe volumes would return to trend line outside of holiday periods, but the underlying trend line continues to get better and better. Notably, airports are beginning to show meaningful activity, with U.S. airport trips up more than 20% and business airport trips growing nearly 60% over the past two months. We're innovating into this demand with a series of product updates geared toward airports, including the ability to book a car with Uber Reserve up to 30 days in advance, with built-in flight tracking, so your ride is ready for you, whether you're early, delayed or hopefully on time.

Meanwhile, we've continued to see sustained consumer engagement on delivery, lending further support to our belief that increased demand for all types of fast delivery is structural and will grow for the foreseeable future. Over the past two months, delivery gross bookings have grown 8% despite reopenings around the world. While delivery saw some summer seasonality in parts of Europe, trends have stabilized and even returned to modest growth in those markets. Even as cities got moving again, delivery gross bookings posted yet another best week ever last week.

In fact, we set a new best week ever for weekly total company gross bookings in seven of the last eight weeks. And October was our best month in our 12-year history, thanks to the work of all of the Uber team members. Looking ahead, it's our goal to grow both our top line and our bottom line in healthy, consistent and sustainable rates. That means being flawless in our execution and disciplined with our capital allocation for the large opportunities in front of us across mobility, delivery, and freight.

Our mobility team is rearing to go. While the team has appropriately managed costs through the crisis, our mobility team has been seeding growth opportunities in five areas: low-cost product, category expansion, hailables, enterprise and further geographic expansion. We believe that the underlying growth characteristics of on-demand mobility and our growth bets can sustain double-digit growth for multiple years while creating more opportunities for drivers. On low cost, we've begun to test a reimagined shared rides product with a focus on safety.

Uber Reserve is a great expansion of our category from on-demand to advanced booking and is now live in 68 countries and is already tracking well ahead of our expectations. We're bringing more traditional street-hail modes like taxis and motorbikes on to Uber, allowing us to expand into new geos, offer another choice to riders and generate more demand for drivers. On enterprise, we've begun to roll out an employee shuttle product using Uber's tech that our B2B sales team can plug into our corporate discussions. It's a very cool product.

It's already rolled out for Uber. And our geographic expansion continues with growth markets like Germany and Spain showing real momentum and bookings already 40% larger than they were in October 2019. It's important to note that we've been investing in these growth opportunities for years in some cases. So we are not running here from a standing start.

Our delivery business is even less penetrated. And although there will be some moderation in growth, compared to the last 18 months, we expect continued strong growth in the years ahead from both the core restaurant delivery business and our emerging new verticals business. As cities reopen, we are seeing evidence that delivery complements dine-in as third-party food delivery has continued to grow even as seated dining trends have fully recovered to 2019 levels. As the largest food delivery platform outside of China with a leading position in seven of our top countries and second position in virtually all the rest, we believe that we are best positioned to tap into this opportunity.

Outside food delivery, we're increasingly tapping into consumers' growing appetite for the on-demand delivery of, well, everything. Today, we're focused on addressing grocery, convenience and alcohol through our marketplace, bolstered by the addition of Cornershop and most recently, Drizly, through the Uber platform. In addition, with Uber Direct, we're working with retailers to fulfill demand from their own channels in a white label product that uses our delivery tech. All of our consumer initiatives will be underpinned by our membership program.

We built a good foundation with Uber Pass and Eats Pass and recently announced a strong partnership with Hulu and Aeroplan, while further deepening our engagement with American Express. Our team has been hard at work on the next evolution of our membership plan, and stay tune for more news on that in the coming months. Lastly, with freight, we see a massive opportunity to disrupt the freight brokerage industry with our technology, which now connects more than 1 million carriers to shippers. This year, we've seen a record number of newly authorized carriers entering the market, up three times versus the end of 2020 as more drivers are choosing to become owner operators.

As one of the leading choices for these new carriers, freight's total carrier base has grown almost 50% over last year. We're also looking forward to closing our acquisition of Transplace in Q4 as we move toward our vision of connecting first, mid- and last-mile logistics across the Uber platform. It was a great quarter and one that should put to rest the many questions we've gotten, not always unfairly, about whether the unit economics of this business work. The answer is a resounding yes.

But as I've said to the team, now the real work begins. Looking ahead, as we've done in the past, we'll continue to make investments that will set us up to succeed in the next frontiers of opportunity and deliver exceptional value to all of our stakeholders. Now, over to Nelson. 

Nelson Chai -- Chief Financial Officer

Thanks, Dara. We've consistently noted throughout the year that H1 will be a period of investing for recovery and growth. After which, we would demonstrate strong operating leverage in H2. In Q3, we delivered on our commitment to turn adjusted EBITDA profitable before the end of 2021.

Our mobility business returned to healthy adjusted EBITDA margins despite the significant ongoing headwinds of the pandemic, while delivery approached breakeven. Across our markets, we continue to see very healthy profitability trends that bolster our confidence in the long-term earnings potential for our business. For mobility, 18 of our top 20 markets were adjusted EBITDA profitable. In the U.S.

and Canada, our adjusted EBITDA margins expanded to more than 6% of gross bookings, and importantly, in four of our top 10 markets, we are operating above 10% EBITDA margin. For delivery, our international and U.S. and Canada businesses were both operating near breakeven in Q3. In addition, the core Uber Eats restaurant delivery business was adjusted EBITDA profitable during the quarter, and we reinvested all of that profitability and more to build a foundation for our new verticals business.

We expect to continue to reinvest the vast majority of Uber Eats profits into new verticals expansion in Q4 as well. We are confident that we will see strong returns on these investments over time. It is important to emphasize the strong execution that underpins these results as several transitory headwinds continued to impact our business, including food delivery commission caps in the U.S. and Canada, incremental cost of worker classification in the U.K.

and higher-than-normal driver incentive spend in some markets. For context, food delivery commission caps and U.K. worker costs together represented a $150 million to $200 million drag to Q3 EBITDA. Turning to our balance sheet and liquidity position.

We continue to maintain a strong liquidity position, ending the quarter with $6.5 billion in cash and cash equivalents, and our equity stakes were marked at $13.1 billion. Given the significant movement of DiDi's stock from June 30 to September 30, we marked down the value of our DiDi stake by $3.2 billion. Conversely, we benefited from the monetization of our Yandex Taxi stake, and we marked up the value of our stakes in Zomato, Aurora and Joby as these companies reached liquidity milestones. The net effect of these moves was a $2 billion headwind to our GAAP net income.

It's the nature of holding large equity stakes on our balance sheet that our GAAP net income may continue to see swings from quarter to quarter. As we have said previously, we are not a fund manager and we will monetize the stakes we view as purely financial at the appropriate time while continuing to hold more strategic stakes for the long run. We have sufficient liquidity to give us the flexibility to maintain these positions with the aim of maximizing value for Uber and our shareholders. I'll conclude my remarks with an update on recent business trends and Q4 outlook.

After a relatively soft summer, we began to make strong progress in the fall as markets around the world began to open again. Mobility gross bookings crossed the $44 billion annual run rate in October, with gross bookings up 14% month on month and over 85% recovered versus October of 2019. EMEA and LatAm remain near full recovery on a gross-bookings basis versus October 2019, while U.S. Canada and APAC posted solid improvements through the month.

Delivery gross bookings crossed the $53 billion annual run rate in October, with gross bookings up 9% month over month, up 44% year over year and up over 220% versus October of 2019. We continue to expect moderation in delivery year-over-year growth rates from the reopening, although delivery continues to demonstrate healthy trend lines across most markets and retention for our consumer cohorts remain strong. With that context for Q4, we expect total company gross bookings to be between $25 billion and $26 billion, representing a year-over-year growth of 46% to 52%. And we expect total company adjusted EBITDA to be a profit of between $25 million and $75 million.

Note that this guidance includes contributions from Drizly and projected contributions from Transplace, which we expect to close in Q4, and headwinds from FX and the net effect of a relatively immaterial impact to total company gross bookings and adjusted EBITDA. With that, let's open it up for questions. 

Questions & Answers:


[Operator instructions] Your first question comes from Brian Nowak from Morgan Stanley. Your line is open.

Brian Nowak -- Morgan Stanley -- Analyst

Thanks for taking my questions. I have two. The first one, Dara, curious to hear about what you learned about pricing elasticity on rideshare sort of throughout the pandemic and the recovery and pricing? And how should we think about the ride's incremental margin potential as we sort of go forward and you sort of balance profitability with those five key areas of investment? Then the second one, it sounds like there's an update to Uber Pass coming. Just any numbers at all you can help us sort of understand where you are now within size? What type of uptick do you see in volume or frequency or stickiness? Any stats on Uber Pass right now? 

Dara Khosrowshahi -- Chief Executive Officer

Yeah, absolutely, Brian. So I think, as far as pricing goes, listen, this has been, to some extent, a giant pricing experiment that no one wanted to get into, but we're seeing the value of our products show through. And even with prices being on average in the U.S., for example, 20% up year on year, we're seeing that as cities reopen, people start using the product, and they use the product a lot. In terms of use cases, weekend is actually now greater than what it was pre-pandemic.

And airports, obviously, because of travel, it's coming back fast. But like every single use case is coming back as expected. There are no surprises. And I think, it shows the pricing power of our service and the fact that it's an everyday need and just part of both now urban and suburban life as well.

We do think that based on the supply trends that we've seen, and supply trends are definitely getting better, we do think that pricing will ease a bit from the up 20% in Q4. But I think, that will result in even healthier trip volume as well. 

Nelson Chai -- Chief Financial Officer

And Brian, the only thing I want to jump in there is that, as you know, because we get a commission on that as pricing increases, it's been beneficial. But I think, Dara's right, over time, the long-term thing is just making sure we have health in our marketplace. 

Dara Khosrowshahi -- Chief Executive Officer

Yeah. And I think, as far as Uber Pass goes, I don't want to take the thunder away from the team who's done a bunch of work. Membership now, we got over 6 million members globally. It accounts for more than 20% of our gross bookings.

We think all of those numbers can increase pretty significantly. We continue to see really good engagement from members. On the Eats side, Eats members, their trips per month increased by over 50%, members versus nonmembers. Even basket sizes are higher.

Basket sizes are up versus nonmembers in average of 10%. When you look at kind of the potential of membership, because we are launching it in a ton markets all over, I would point to one market, Taiwan, where members account for greater than 50% of gross bookings. So we absolutely believe we can get there. And members now in Taiwan are eating with us 15 times per month, which is three times nonmember.

So that's the kind of engagement that you can start getting with a service that becomes an everyday part of your use case. And I think, we're just scratching the surface here. We're very, very early in our development here. And remember that we have the best membership content, so to speak, than anyone has because our membership will offer, not only food, not only grocery and alcohol but is also going to offer mobility as well.

It's a structural advantage that others just don't have access to and I think one that we're going to press. 

Brian Nowak -- Morgan Stanley -- Analyst

Great. Thanks, Dara. Thanks, Nelson.

Dara Khosrowshahi -- Chief Executive Officer

You're welcome Next question, please.


Your next question comes from the line of Eric Sheridan with Golden Sachs. Your line is open.

Eric Sheridan -- Goldman Sachs -- Analyst

Thanks so much for taking the question. Maybe following up on the point you made answering Brian's question. Could we just get a better sense of what you're seeing early days in terms of the opportunity set versus the addressable market in nonfood delivery in the U.S. and how we should be thinking about the sizing and cadence of those investments going forward when you measure them against the opportunity? Thanks so much.

Dara Khosrowshahi -- Chief Executive Officer

Yeah, absolutely. So I think, as far as nonfood goes, grocery is -- online grocery delivery clearly has been a very, very growth area in the industry, and certainly, with the pandemic, took a very, very big jump. But when you look at online grocery penetration, it's still less than 5% of the overall grocery market versus food, which often is more than 10% penetrated. So the penetration of grocery is very, very low as it relates to food.

I'd say our opportunity is actually -- we have a big incumbent in the U.S., is a tough competitor, and we are adding content in the U.S. at a really strong pace in terms of partnerships. But outside of the U.S., there certainly is an incumbent out there. We think that we have a very, very good chance of being the nonfood leader outside of the U.S.

And in the U.S. because of the power of the platform, we can, over a long period of time, flip over, especially our members from delivering -- from eating with us, from moving with us and then getting grocery delivered with us as well. So we think it's a huge opportunity. The grocery market is, these are multibillion/trillion TAMs.

And because of our brand, because of our ubiquitous presence around the globe, and our membership product, we think we can penetrate into this opportunity with much, much less capital than anyone else. Next question, please.


Your next question comes from the line of Ross Sandler with Barclays. Your line is open.

Dara Khosrowshahi -- Chief Executive Officer

Hi, Ross.

Ross Sandler -- Barclays -- Analyst

The Halloween comment is pretty interesting. That's historically one of the biggest, if not the biggest ride-hail days of the year -- or weekend. So I guess, where do we stand on Rides MAPCs versus 2019? And is it just a frequency lower for some of these work and commute day parts? Could you talk about how far off those day parts or those trips are those categories from 2019 peak levels? And then, second question is, if we step back and kind of look at the original bull case for ride hail, it was that prices would come down to a low enough level where consumers would start to shift trips over to ride hail and away from public transportation or car ownership. And right now with these prices, it's pretty hard to see that playing out.

So how do we get back to that? And if we do see much lower prices a few years out, how confident are you that you can maintain the strong level of unit economics that you're seeing right now? 

Dara Khosrowshahi -- Chief Executive Officer

Yeah, absolutely. So I think, generally, MAPCs now in the U.S. are up about 60% -- over 60% on a year-on-year basis. So MAPCs are definitely coming back, frequencies coming back and volume is coming back year on year.

You are correct that if you look at our trends versus, call it, pre-pandemic, GBs are recovered at a higher level than trips. And I'd say that the MAPC trends mirror more trip trends than our GB trends. I think, in terms of kind of pricing and the shift over from other forms of transportation, one point I will make is that we have come back from the pandemic faster than almost any other mode of transportation, despite higher pricing, which goes to the earlier comment that I made about the utility of our product and the pricing power that we've had. Now, we don't necessarily want that to be a permanent fixture, but I do think with the increased cost of labor and, frankly, inflation and the increased cost of everything, I do think that prices are gonna be up on a year-on-year basis.

And as a marketplace, we get a take of that. So our unit economics, you could argue, will be improved. We are then actively investing in other products that are structurally lower cost. So we will -- we are launching an Uber Share pool product.

We have been investing for years in a high-capacity product, which is looking more and more attractive as it relates on a unit-economic basis, where that can bring the price significantly lower. We think that's a product that we can sell to enterprise, which is pretty cool as well. And then, on a global basis, we're making investments in two-wheelers and three-wheelers, for example. So for example, in Brazil, two-wheelers are just a home-run hit because, again, they provide an alternative at a lower cost.

It's a great opportunity for drivers, and they don't have to buy a car. They have to have a motor bike. So I think, the push to lower cost is going to be more of a structural product push, including, for example, our offering transit on our app. And I think, as it relates to pricing, inflation is hitting in every single product and transportation is one of those products. 

Nelson Chai -- Chief Financial Officer

The only other thing I want to add is because you did ask about the times of day. So on a global basis, I think you heard in our comments that we are about 85% recovered in October. And so, we're -- during workday, which is defined as you can figure out, we're over 95% recovered. On commute, we're over 90% recovered.

And where we really haven't seen it come back still is airports continue to lag at about 67% recovered. So we are seeing the recovery, but there are certain times of day, and what we call party and fun times as well is under 80% recovered as well. 

Ross Sandler -- Barclays -- Analyst

Thank you.

Dara Khosrowshahi -- Chief Executive Officer

You're welcome. Next question, please.


Your next question comes from the line of Justin Post with Bank of America. Your line is open.

Mike McGovern -- Bank of America Merrill Lynch -- Analyst

Hey, thanks for taking our question. This is Mike on for Justin. We wanted to ask about the category share trends that you're seeing in delivery, especially in the U.S., maybe in October and your willingness to potentially invest in gaining category share. And then, a quick second question.

We wanted to ask about the advertising business and the impact that that's had on the delivery take rate. I think you called out a 400-basis-point benefit in certain delivery markets for the take rate. So I was wondering, does that include advertising or could you dig into that metric a little bit? 

Dara Khosrowshahi -- Chief Executive Officer

Yeah. I'll talk category trends, and then Nelson can talk about ads. Listen, as far as category trends go, we are much more focused internally on building our business in the U.S. So I think, it's a great output that we're able to improve profitability significantly in the U.S.

and globally. And we gained CPE in the U.S. It's a terrific app. Like we're seeing great signal in New York, for example, where we're actually calling in from.

And I'd say the Q4 opportunity for us is, now that we have much, much better supply, both on mobility and delivery as it relates to drivers and couriers, I think on the delivery side, we may lean in a little bit to build up a bit of demand in Q4. So that's contemplated in the guidance that we gave already. We'll be opportunistic. But this is a big category.

There are gonna be multiple winners, and we are happy about our share progress. It's pretty constructive. And hopefully, it will continue into Q4. But it's about building a big business.

It's not about stealing share from another player. 

Nelson Chai -- Chief Financial Officer

Yeah. In terms of ads, in Q2, we talked about the fact that our original goal was to exit this year at about $100 million growth rate. And be, in '22, at $300 million. And so, what I would say is our run rate in Q3 is well over that.

So what I would -- so we are very, very confident that we'll exceed both of those targets. The business continues to grow. I think your specific comment had to do with take rates. And so, the only other thing, it's actually in our release, and it just talks about the change in fees that now come out and become part of cost of revenue versus below the line.

And so, that does have some impact, and it is actually spelled out in our release. 

Dara Khosrowshahi -- Chief Executive Officer

I think, just the other really cool thing about our ad platform is that, we're also building an ad product in our mobility app. So obviously, it's a very, very big audience. As you know, our mobility MAPCs are actually bigger than our delivery MAPCs. And really, it's a differentiated offering that we can offer to our partners who, as you know, obviously, they're very happy about home delivery food, but they want people coming to their restaurants.

They want people coming to their stores. And we have an audience that is a premium audience and can be quite a targeted audience that we can offer to these advertisers in a very differentiated product from any other player out there. All right. Next question.


Your next question comes from the line of Mark Mahaney with Evercore ISI. Your line is open.

Dara Khosrowshahi -- Chief Executive Officer

Hi, Mark.

Mark Mahaney -- Evercore ISI -- Analyst

OK, thanks. Two things. One, comment on the synergies between the two businesses, delivery and mobility, both on the driver side and on the consumer side. Any update there? And then, just on the driver incentives, I think that peak quarter was Q2.

Just talk about where -- and maybe you mentioned this early, but just an update on where those driver incentives, what happened to them in Q2 to Q3? And is the outlook that you're at a point now where those will steadily continue to decline under most market circumstances? Thanks a lot.

Nelson Chai -- Chief Financial Officer

So let me take the second one -- the second question first, right? And so, this is really about take rate. And so, as you think about it in the U.S., we did lean in, which was actually very evident in Q2. What we're going to do -- you'll see in Q4 is that you should actually see take rate improve in the U.S. because we are going to be able to continue to taper in terms of some driver incentives.

That being said, Mark, outside the U.S. on the mobility side, international take rates are seasonally lower in Q4 due to weather. And we actually are leaning in a little bit more in driver supply, particularly in some places like India and Australia recover. And I think, the net of all that will be a mix shift.

And so, you might see some degradation at the total company level on the top line. But again, in the U.S., you will see improvement in terms of our U.S. take rates. 

Dara Khosrowshahi -- Chief Executive Officer

Yeah, Mark, in terms of synergy, obviously, we have user side synergy, and call it, earner-side synergy. And the synergy, it continues to improve. It's not a onetime thing like we're constantly optimizing. So about 50% of, for example, U.S.

and U.K. gross bookings come from cross-platform users. That number is closer to 45% globally and generally increasing. In the U.S.

now, mobility continues to be a very significant customer acquisition tool for Eats. So now, a quarter of U.S. first-time eaters are coming from our Ride's business, which is pretty extraordinary. For perspective, that's more new users than we get from Google, Apple, Facebook, Instagram from all of these paid entities combined.

So it's free. We have tested that because consumers actually like this super asset that we are building and the numbers are significant and increasing. And then, on the other side, what's interesting is that 20% of U.S. mobility first trips are coming from eaters.

So now that we have a very, very big delivery business, we're able to now cross platform into whether it's offers or on the app or off app, we're able to promote into our mobility business. That number for the U.K., for example, is 40%. I'll repeat it. 40% of U.K.

first trip mobility users actually came from Eats -- were Eats users, which is pretty extraordinary. So we just have this cross kind of cross-pollenization of users that's pretty extraordinary. And listen, in any one year, it's not going to make a giant difference in the business, but it's a compounding of this advantage of essentially free traffic for both our mobility and delivery business, that over a period of five to seven years, becomes very, very significant. And it can either show up in margin or it can show up on share or it can show up in the size of the business.

On the driver side, one thing that's pretty cool is that about a third of our new driver sign-ups now are driving both people and food, so to speak. And that is a higher number than our overall number. So about 25% of our drivers in the U.S. drive both people and food.

That number was in the teens pre-pandemic. So it's going up from the teens to 25% overall. And new drivers, a third of them are electing to do both. So that, again, is like the iteration of our product getting better and better in terms of kind of pushing both services or offering both services, both on the demand and supply side.

So we're not done. I think you will see improved results compounding on top of improved results, which is definitely going to differentiate us over a period of time.

Mark Mahaney -- Evercore ISI -- Analyst

Thanks, Dara. Thanks, Nelson.

Dara Khosrowshahi -- Chief Executive Officer

You're welcome. Thank you. Next question.


Your next question comes from the line of Brent Thill with Jefferies. Your line is open.

John Byun -- Jefferies -- Analyst

Hi. Great. Thanks very much. This is John Byun on for Brent Thill.

I had two questions. One, if you could maybe give an update on the operational integration of Drizly, Postmates, Cornershop, just in general, the acquisitions and the partnerships and the geographic availability, how far long you are? And then, second, on the delivery bookings were flat to down a little bit quarter to quarter. I know there was some commentary in the release. But is there anything else you could share as to what it might be? Is it seasonal? Is it quarterly reopening? 

Dara Khosrowshahi -- Chief Executive Officer

Yeah. I think I'll start with delivery. It's a combination of seasonality and reopening. So for example, in France, we did see delivery bookings coming down as summer months came and summer months, people eat at more and the reopening happened.

We are seeing in October, delivery bookings up month on month, and then we think that the momentum that we're seeing in October is going to continue into Q4 as well. So it's a combination of seasonality and reopening and we're on a very, very strong track. As far as the integration goes, every integration is different, Postmates is now fully integrated into the Uber stack. So on the front end, it's a product that is distinctive, fun, different in terms of the brand on the back end.

It's running on all of the same machinery, which has allowed us to get some great synergies. And Postmates, for example, for the quarter was EBITDA positive as a result of the product synergy that we drove. As it relates to Cornershop. Cornershop has a huge presence in Latin America.

So Cornershop is like the Instacart of LatAm. And so, we're going to keep pushing in terms of innovating on the Cornershop app itself. And we are essentially continuing to build a bunch of the grocery features on -- in the Eats app and in the delivery ecosystem and over a period of time, going to bring essentially our Eats and Cornershop business together. But the Cornershop business on stand-alone is a really, really great business, and we want to make sure that we keep growing that business.

And then, with Drizly, we're going to keep Drizly relatively stand-alone. I think, listen, integration and innovation, I think, to some extent, cut against each other. Drizly is in the very, very, very early stages of development. There's a ton of growth ahead of Drizly coming out.

And as a result, that team is gonna be operating largely stand-alone, but will benefit from front-end, cross-promotion from our -- definitely our Eats business. You see more of a presence in the Eats app as it relates to the liquor vertical. 

Nelson Chai -- Chief Financial Officer

And the only thing I would add is that when we made the Postmates acquisition, we talked about synergies, and so we've actually realized the synergies that we mentioned at the time of the acquisition. 

Dara Khosrowshahi -- Chief Executive Officer

Yeah. Great job to the team on the integration side. We can take the next question.


Your next question comes from the line of Edward Yruma with KeyBanc Capital. Your line is open.

Edward Yruma -- KeyBanc Capital Markets -- Analyst

Hey, guys, thanks for taking the question. You indicated and gave, some context behind the headwinds due to the PCAPs and the U.K. worker rules. I'm just trying to understand in the medium term, do you need to seek regulatory relief to improve those? Or do you think that there are pricing mechanisms or other ways for you to alleviate some of the pressure from some of these gains? Thank you.

Dara Khosrowshahi -- Chief Executive Officer

So I think, on the regulatory front, listen, there's -- we're certainly not counting as it relates to our go-forward numbers in Q4 or next year on the regulatory environment changing. It's -- we are kind of predicting the environment that we operate in. We think that from a regulatory standpoint, fee caps are poor regulation. And essentially, they force us to increase costs to eaters, and they don't make sense from a regulatory standpoint, they're, we think, illegal, and we will challenge them appropriately.

But I do think that as far as our plans go, we're not counting on regulatory relief there.

Edward Yruma -- KeyBanc Capital Markets -- Analyst

Thank you.

Dara Khosrowshahi -- Chief Executive Officer

Next question. Sure.


Your next question comes from the line of Deepak Mathivanan from Wolfe Research. Your line is open.

Deepak Mathivanan -- Wolfe Research -- Analyst

Great. Thanks for taking the question. So the first one, I think, you noted that EMEA and LatAm have almost fully recovered our mobility business in October. Can you give some color on the marketplace dynamics in these regions between pricing and volumes? Also, I mean, clearly, not all the use cases in these regions have probably fully recovered, but wondering where you see that incremental usage in these regions? And then, second question, can you give some additional color on what we should expect on EBITDA trends between the two businesses separately right the need for 4Q? I know there is some seasonality in 4Q right take rates.

But how should we think about EBITDA? Thank you.

Nelson Chai -- Chief Financial Officer

So I'll handle the second question first, and Dara will do the other one. So in terms of the EBITDA, as you know, the mobility business continued and had a really great quarter from a bottom-line perspective. And I think, you heard in my prepared remarks that in places like the U.S., in Canada, where we achieved 6% of EBITDA as a percent of gross bookings and the fact that four of our top 10 marketplaces are actually above 10%. And so, I think what you'll see is you'll see to continue that business continuing to improve.

As I said in my remarks around delivery, we went from a significant loss in Q2 to almost close to breakeven in Q3. And I did point out the fact that our base Uber Eats restaurant delivery business, was actually profitable in Q3, and we've reinvested that profitability into our new verticals, which will continue. So I think, you should expect that in Q4, that would be the case. And so, that's what I would tell you.

And again, we try to put out the bottom-line guidance to help. As you know, we had a terrific October, and you heard the numbers around Halloween and what's going on there. But as you also know that the pandemic has been hard to predict at times. And so, you should assume that we're going to be a little bit prudent as we are thinking about that.

So hopefully, that answers your question. 

Dara Khosrowshahi -- Chief Executive Officer

Yeah. And as far as the difference, let's say, between Europe and the LatAm markets and the U.S., if we think about Europe first, obviously, the reopening pace very much depends on vaccinations, whether markets are open or whether markets are not open. I'd say generally, Europe has opened up faster than the U.S. Another factor in Europe that's a bit different than the U.S.

is that the driver supply is more inelastic in that a higher percentage of drivers in Europe tend to drive more than 30 hours, say, or more than 40 hours. So during the pandemic, supply didn't go down as much, so that when demand came back, you already had, let's say, excess supply in the market to take up the slack. What we're seeing now in a lot of the European markets is that demand is like higher than pre-pandemic. And so, we think that the ability for us to grow supply beyond pre-pandemic in Europe is going to take a little bit more time because the markets tend to be a bit more regulated and the shift just doesn't happen quite as quickly.

And part of Q4 is leaning a little bit into those markets based on the results that we've seen in the U.S. and, frankly, kind of the learnings in the U.S., which have been really, really significant and really great work by the teams. Other factors that I'll point to in Europe that's different from the U.S. as far as the use cases go, not that different, but airports haven't come back quite as fast in Europe as the U.S.

airport trips. We don't see any reason why that won't normalize, but it's just a factor in there. I think, if you look at the LatAm markets, super strong markets. Generally, with the LatAm markets, the -- we haven't seen, let's say, the kind of close downs that you've seen in some of the Western markets.

So those markets have been -- the lows haven't been as low, the highs haven't been as high, etc. They've been a bit more fluid. Generally, I'd say Mexico, the reopening is a bit slower than we see in the rest of the world, and we're hoping that the reopening kind of happens in a safe and healthy way. Airport trips in LatAm have been coming back at decent rates.

And we are seeing now demand in the LatAm markets be very, very strong. And again, we will look to grow kind of supply, driver activations, etc., in a constructive way. 

Balaji Krishnamurthy -- Head of Investor Relations

Operator, we can take the final question.


Your final question comes from John Blackledge from Cowen. Your line is open.

John Blackledge -- Cowen and Company -- Analyst

Great. Thanks. Two questions. First, just given the improvements in driver supply in the quarter, when do you think Uber will be a kind of appropriate driver supply to meet the rising mobility demand? And what's the driver utilization gains that you kind of discussed earlier, Dara, as things return to normal, would you expect to hold on to those driver -- those high driver utilization levels? And then, just a quick one.

The new delivery verticals as a percent of delivery GBs in 3Q and how should that mix trend over time? Thank you.

Dara Khosrowshahi -- Chief Executive Officer

Yeah, sure. I think, listen, on the driver supply side, I don't think we're ever going to have enough drivers. I think, we are going to want to keep growing our driver supply base. I remember in Q4 by saying that our growing our driver supply base and building our relationship with drivers who use the platform and making this a truly, truly great platform to earn on, flexibly earn on is it's a strategic imperative for the company.

And as we grow the use cases, the mobility use cases with the new product that I talked about with the pool product and the high-capacity vehicle products than the enterprise high-capacity vehicle products in two-wheelers and three-wheelers, we just think we're going to attract a broader segment of burners onto the platform, along with delivery. And we are now learning more and through experimentation and data, understanding what the situations are where we can incur drivers to deliver food and what are the occasions where we can have couriers move people around as well. So I think, we're going to see more earners on our platform for years and years to come. And we are finally getting the right muscle in terms of promoting cross-platform usage, which is going to lead to higher utilization on our platform in terms of time of day and in terms of driver utilization, structurally, it will be an advantage over the other players.

So we wanna be that platform that is kind of the one-stop shop for earners that they keep coming back to for a long period of time. As far as new verticals as a percentage of delivery bookings, it's in the 6% to 7% range at this point. And obviously, we want to break into double digits next year and the years beyond. We are very, very early in the growth curve.

We are in investment mode. But I'd say we're in prudent investment mode. And again, we have the advantage of having audience and it's about cross promoting to our audience. We got it right from ride to Eats.

We're getting it right from Eats to rides, and we're going to get it right in terms of Eats to new verticals. 

John Blackledge -- Cowen and Company -- Analyst

Thank you.

Balaji Krishnamurthy -- Head of Investor Relations

I think that is it. Thank you, everyone, for joining us on the call. A huge thank you to Team Uber in getting to EBITDA profitability. And I'm addressing the team.

You've heard it from me many, many times, this is just one step in the growth and development of our company, but a big thank you to the team. 


[Operator signoff]

Duration: 52 minutes

Call participants:

Balaji Krishnamurthy -- Head of Investor Relations

Dara Khosrowshahi -- Chief Executive Officer

Nelson Chai -- Chief Financial Officer

Brian Nowak -- Morgan Stanley -- Analyst

Eric Sheridan -- Goldman Sachs -- Analyst

Ross Sandler -- Barclays -- Analyst

Mike McGovern -- Bank of America Merrill Lynch -- Analyst

Mark Mahaney -- Evercore ISI -- Analyst

John Byun -- Jefferies -- Analyst

Edward Yruma -- KeyBanc Capital Markets -- Analyst

Deepak Mathivanan -- Wolfe Research -- Analyst

John Blackledge -- Cowen and Company -- Analyst

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