Cable companies such as Comcast (NASDAQ:CMCSA), Time Warner Cable (UNKNOWN:TWC.DL) and Charter Communications (NASDAQ:CHTR) look healthy at a casual glance, but their pay television business has already begun its slow demise.
Though the number of cord cutters -- people who drop cable for digital streaming alternatives -- has been relatively slight so far, a wave of is coming. Pay television as we know it now, the kind with wired boxes, bundles of channels, and a linear viewing experience, will ultimately become as outdated as landlines and dial-up Internet.
It's really only a question of when this happens. The people who have cable now might not cut the cord, but the next generation of potential customers is much more willing to do so. Millennials, those who are currently age 14-31, are far less attached to the current cable model than members of earlier generations, according to research from Deloitte.
This generation -- which is just beginning to set up households -- includes a number of people who never have paid and never intend to pay for cable. These cord nevers grew up with a different viewing experience that does not require the pay-TV relationship their parents had.
What the study says
On the plus side for the major cable players -- all of which also sell broadband Internet service -- 93% of millennials surveyed placed the highest value on home Internet service of all the devices and services Deloitte asked about. When it comes to cable, though, the numbers were smaller.
The older half of the generation, the "leading milllenials" (which the survey identified as being 26-31), value cable TV at a 75% rate. That number dropped precipitously among the younger half of the generation, the 14-25-year-old "trailing millennials" who only showed a 58% rate of valuing traditional pay TV.
So the trend has been established. The younger a person is, the more likely he or she is to not have any interest in cable TV. The survey also reported an overall increase in the number of people with plans cut the cord this year, with milllenials leading the change:
A quarter of Trailing Millennials either cancelled their Pay TV subscriptions in the last 12 months or haven't had Pay TV for more than a year. Among Leading Millennials, it was shown that 16% indicated they had either cancelled their Pay TV subscription in the last 12 months or haven't had Pay TV for more than a year.
It's a slow end, but the trend is almost certain to grow over time. Even if the numbers stall out, the cable industry is faced with an aging user base being replaced by a new generation in which 25% of its youngest members aren't interested in the product.
That might not seem like a lot, but it's a big blow to an industry that used to offer a service that was as ingrained in setting up a household as turning on the electricity or the water.
It's a general change in viewing habits
It's not just millennials who are changing their habits. The survey found that 42% of American households now use streaming services. Streaming content "has overtaken live programming as the viewing method-of-choice, with 56% of consumers now streaming movies and 53% streaming television on a monthly basis, as compared to 45% of consumers preferring to watch television programs live," according to Deloitte.
In addition, younger viewers have stopped watching TV on an actual television. "Among Trailing Millennials (age 14-25), nearly 60% of time spent watching movies occurs on computers, tablets and smartphones, making movie viewing habits decidedly age-dependent," the survey discovered.
"Personal viewing experiences and the ability to consume media at your own pace is significantly impacting how U.S. consumers value their content devices and services," said Gerald Belson, Deloitte vice chairman, in a press release. "Today, binge-watching, and the ability to watch what we want, when we want, and where we want, is an exciting cultural phenomenon that is shifting consumer behaviors and attitudes toward curating an individual experience."
Can cable change this?
The current expensive cable bundle will likely never appeal to younger viewers, but that does not mean the industry cannot adjust. Comcast has already experimented with offering lower-priced television on college campuses, and the company has introduced some broadband/cable bundles in which the TV service is essentially an add-on.
To keep its customer base, the cable industry must evolve. That means more consumer choice, added device flexibility without having to jump through the current log-in hoops, and an experience closer to the one offered by streaming services such as Netflix (NASDAQ:NFLX).
The good news for the industry is that it's dying a very slow death, which gives it time to adjust. Whether it can remains to be seen (and the music industry showed us that an early warning is not always enough to elicit change). Still, the actions of Comcast and some of the other major players show a willingness to adapt that record labels never exhibited.
It's becoming a new world for pay television, albeit not quickly, and ultimately the industry won't look anything like it does now.