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Why Medallia Stock Surged Today

By Evan Niu, CFA - Jun 2, 2021 at 11:47AM

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The customer-experience specialist reported fiscal first-quarter results and offered a rosy outlook.

What happened

Shares of Medallia (MDLA) were up by 11% as of 11:15 a.m. EDT today, after the company reported first-quarter earnings. The results were mixed compared to analyst expectations, but Medallia also offered strong guidance that impressed investors.

So what

First-quarter revenue increased 17% to $131.4 million, ahead of the $127.3 million in sales that Wall Street was modeling for. That resulted in an adjusted net loss of $12.1 million, or $0.08 per share, which was slightly worse than the $0.07 per share in adjusted losses that analysts were expecting. The technology company, which operates a platform to measure customer experiences, said subscription revenue was $106.1 million. It finished the quarter with $540.5 million in cash.

Example of Medallia's platform

A screen shot of Medallia's platform. Image source: Medallia.

In a statement with the report, CEO Leslie Stretch noted the record subscription revenue, and added, "We have more sales capacity and more product than at any other time in our history, and more industry analysts validating our innovation leadership."

Now what

Medallia's outlook came in better than expectations. Total revenue in the fiscal second quarter is forecast in the range of $137 million to $139 million, compared to the consensus estimate of $135.3 million. That should result in an adjusted operating loss of $11.5 million to $12.5 million. For the full fiscal year 2022, Medallia expects revenue of $566 million to $570 million, similarly topping Wall Street's forecast of $564.7 million.

Evan Niu, CFA has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Medallia Inc. The Motley Fool has a disclosure policy.

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