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A Simple Change That Would Help Millions of Investors

By Morgan Housel – Mar 17, 2014 at 9:00AM

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Bringing light to fees.

Fidelity Investments brought in $12.6 billion in revenue last year, according to Forbes. Ned Johnson, the son of the company's founder, is worth $9.3 billion, making him the 47th richest man in America.

Fidelity has done an amazing job bringing mutual funds to investors around the world. That's created an extraordinary business: The average Fidelity retirement account had $89,300 in it last year, and Fidelity's average management fee was 1.01% of assets, according to Advisor Investments. The average customer, then, paid Fidelity $901 for its services last year. Not even Apple earns that much annual revenue from each customer.

But there's something incredible about this success. No Fidelity customer actually received a bill for $901 last year. No customer wrote a check for that amount. No one put $901 on their credit card, or wired that much to Fidelity through PayPal. No one receives a bill from Fidelity in the same way they receive a phone bill from AT&T, and no one pays Fidelity for its services in the same way they pay their power bill or their mortgage.

I'm picking on Fidelity, but this is how the entire money management industry works. Most mutual-fund revenue is received based on a simple calculation: At the end of each day, an annual management fee is divided by 365, and multiplied by the amount of assets under management. That amount -- its daily fee -- is deduced from the fund. It's automatic. Customers are charged (big) fees for each day they invest in their funds, but no one pays -- or even sees -- an actual bill.

There's nothing sinister about this. Mutual funds are upfront about their fees and are required to clearly disclose annual management fees in annual investor reports.

But I can think of no other industry where customers can pay literally tens of thousands of dollars per year and not even realize it. Since fees are disclosed as a percentage of assets, rather than a dollar amount, they're harder for lay investors to put into context. And since they're deducted automatically, rather than billed directly, they're out of sight, out of mind.

I began thinking about this last year when talking to a family member who, after digging through his 401(k), realized he was paying $350 a month for the privilege of investing in a mutual fund that had underperformed its benchmark for a decade. That blew him away. He's a penny-pincher who will walk a mile to avoid paying a $5 parking fee. But he was paying 70 times that amount each month for his mutual fund. The fees he paid on his fund were enough to cover a great vacation each year for the 15 years he owned the fund. Literally, 15 trips to Europe.

The worst part is that he didn't even realize he was paying that much. Sure, he could have looked at the fund's prospectus and discovered his 1% management fee. But like most of us, he didn't. And it took him more than a decade before he did the simple calculation that showed a 1% management fee on his $420,000 account came out to a staggering $350 a month -- again, for a poorly managed fund.

I imagine there are tens of millions investors in the same position. The same people who are appalled at paying $5 a month for their checking account service fee could easily be paying 20, 50, or 100 times that amount for their 401(k) without even knowing it.

What if this were different? What if mutual funds and money managers had to charge fees like all other businesses: a monthly bill sent directly to customers?

You can guarantee one thing: There would be an investor revolution.

Imagine if every month, while paying your mortgage, your power bill, and your cell phone bill, you had to write a check to your mutual fund manager for $200. You wrote another check to your 401(k) plan administer for $75, and perhaps another check to a custodian bank for $25.

You would instantly become keenly aware of fees. You'd probably become obsessed with them. You wouldn't put up with a high-fee investment manager who chronically underperforms his benchmark. You'd shop around to see who offered the lowest costs, and you'd relentlessly harass your H.R. department to find a retirement-fund administrator with lower fees.

Very little of that behavior is happening right now.

Two years ago, the Department of Labor created a new rule mandating that 401(k) accounts disclose all the fees participants are being charged each year. This is a step in the right direction, but only a small one. According to a study by industry researcher LIMRA, 22% of 401(k) participants think they don't pay any fees or expenses, up from 38% before the new disclosures went out. That's progress, but still appalling: One-in-five Americans is likely paying hundreds of dollars a year in fees while thinking they're not paying a penny. Fully half of investors in LIMRA's survey said they still didn't know how much they were paying in fees, and most of those who said they knew were wrong, often by an order of magnitude. Until investors actually have to write a check themselves, they are going to be oblivious to the fees they're paying. That promises more bad investing decisions, and a wealth transfer from workers to Wall Street based solely on a lack of understanding.

According to Demos, the average two-earner couple will pay $155,000 in 401(k) fees over their lifetime. That's enough to buy two-thirds of an average American house. Is it asking too much to bring a little light to these fees by making customers pay them directly? I don't expect any mutual funds to do this -- it'd be a logistical nightmare, and the current system works wonders at maximizing revenue. But I know customers would make better decisions if they would.

Check back every Tuesday and Friday for Morgan Housel's columns on finance and economics. 

Contact Morgan Housel at [email protected] The Motley Fool has a disclosure policy.

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