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Many of the obvious benefits offered by the best credit cards, such as the rewards, come from the issuer. But many credit card networks also offer valuable benefits. One of the most underrated perks offered by most networks is a credit card concierge.
READ MORE: Best Credit Card Concierge Service
Credit card concierges can help you save time and money. For example, the Mastercard concierge service can help you find hard-to-get concert tickets or buy a special gift. Learn more about what makes the Mastercard concierge so useful in our complete guide.
READ MORE: Best Mastercard Credit Cards
What is the Mastercard concierge?
The Mastercard concierges are sort of like personal assistants. They can help you with a range of requests, including:
- Purchasing gifts
- Ordering flowers
- Dining reservations
- Booking golf tee times
- Buying event tickets
- Using exclusive Mastercard discounts
While the Mastercard concierges can also help you with a few travel-related tasks, most of the heavy lifting in that department is not done by the concierge. Instead, you use the Mastercard Travel and Lifestyle Services.
What are the Mastercard Travel and Lifestyle Services?
The Mastercard Travel and Lifestyle Services provide assistance with travel-related requests. This includes helping you plan and book your travel. You also get:
- Professional travel services: Chat with a Lifestyle Manager 24/7
- City guides: Detailed guides on dozens of destinations around the world
- Mastercard airport concierge: A 15% discount on meet-and-greet services at 700-plus airports
- Mastercard Hotel Stay Guarantee: A Lifestyle Manager helps solve any problems if you book your three-star or higher hotel stay through Mastercard.
- Lowest Hotel Rate Guarantee: If you find a lower price on a prepaid hotel stay booked through Mastercard, they refund the difference.
- Mastercard luxury hotel and resorts portfolio: Get exclusive deals and discounts on over 3,000 properties.
- Exclusive freebies: Cardholders may be eligible for free hotel nights, car rental upgrades, or discounts on air travel.
One thing to note: Mastercard is not directly responsible for bookings. Travel bookings are made through Ten Lifestyle Management Limited, the designated travel agent for Mastercard Travel and Lifestyle Services.
How to use the Mastercard concierge
You use the concierge services by simply contacting them with your request. The exact contact information you use depends on the type of Mastercard.
You can see what type of Mastercard you have by looking for the Mastercard logo in the lower right-hand corner of your card. If you have a World or World Elite Mastercard, your card will typically have a silver Mastercard logo with the words "World" or "World Elite" written above it. Some older cards may have the regular Mastercard logo on the front and say "World" or "World Elite" on the back. Regular Mastercards tend to have a colorized logo with no other words.
For World Elite Mastercard Concierge services, call 877-288-6784.
For World Mastercard Concierge services, call 888-531-4227.
Online, you can use the Mastercard Concierge website to browse your benefits:
Alternatively, you can download the Mastercard Concierge mobile app:
Note that the apps don't have the greatest reviews. A big part of this is that many people aren't aware that Citi credit cards do not offer access to the Mastercard concierge service (more on that below).
How to use the Mastercard Travel and Lifestyle Services
Similar to the concierges, you can get in touch with a Lifestyle Manager by phone or online. There is not currently an app for the Travel and Lifestyle Services. The phone number and website are the same, regardless of which type of Mastercard you own.
To contact a Mastercard Travel and Lifestyle manager, call 855-802-1387.
You can also use the Mastercard concierge services through the Mastercard Travel and Lifestyle Services website. You need to register your card to use the online services.
How long does it take to get an answer from the Mastercard concierge?
How long it takes to get help from a Mastercard concierge or Lifestyle Manager depends on the nature of your request. Simple questions can likely be answered right away. More complicated requests, such as multi-day travel bookings, may take longer.
Is the Mastercard concierge free to use?
The World and World Elite concierges are free to use, as are the Travel and Lifestyle Services. However, any purchases that the agents make on your behalf will be charged to your Mastercard credit card.
So, if you use the World Elite Concierge to have flowers delivered, the cost of the flowers is charged to your credit card. Similarly, if the Lifestyle Manager books your vacation for you, the cost of the bookings is charged to your registered Mastercard credit card.
You can't use your credit card rewards to pay for purchases made through either service. In other words, if you want to use credit card points to book your travel, you need to go through your issuer instead of the Mastercard Travel and Lifestyle Services agent.
LEARN MORE: How Do Credit Card Points Work?
Which cards offer Mastercard concierge services?
The types of cards that can use Mastercard's different concierge and assistance services vary by service. Most World and World Elite Mastercards are eligible for the Mastercard Travel and Lifestyle Services. This includes some of our top-rated cards:
- Citi Premier® Card
- Citi Custom Cash® Card
- Capital One Savor Cash Rewards Credit Card
- Capital One SavorOne Cash Rewards Credit Card
- Citi® / AAdvantage® Platinum Select® World Elite Mastercard®
Access to the World Mastercard Concierge and World Elite Mastercard Concierge is a bit more complicated. For these services, access depends on which bank issues your credit card. Most, if not all, World and World Elite Mastercards issued by banks other than Citi have access to the concierge services. So, you could choose a credit card from any number of banks and still get access.
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A note about Citi cards
Mastercards issued by Citi are not eligible for the World Mastercard Concierge or the World Elite Mastercard Concierge. Instead, these cards use Citi's own Citi Concierge. You can contact the Citi Concierge service at 800-508-8930.
FAQs
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The World Mastercard Concierge and World Elite Mastercard Concierge services are similar to personal assistants. They can help you:
- Purchase and deliver gifts
- Make dining reservations
- Book golf tee times
- Find and purchase event tickets
- Use exclusive Mastercard retail discounts
Travel-related requests are handled by Mastercard Travel and Lifestyle Services. This includes planning and booking travel, as well as taking advantage of exclusive Mastercard travel deals and discounts.
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World Elite Mastercard Concierge services can be contacted at 877-288-6784.
World Mastercard Concierge services can be contacted at 888-531-4227.
You can contact a Mastercard Travel and Lifestyle manager at 855-802-1387.
You can also download the Mastercard Concierge app on iOS and Android.
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Mastercard Concierge services are available with most World and World Elite Mastercards issued by banks other than Citi. A couple of our favorites are:
- Capital One® Savor® Cash Rewards Credit Card
- Capital One SavorOne Cash Rewards Credit Card
Citi credit cards are not eligible for Mastercard Concierge services. Instead, they use the Citi Concierge. However, this restriction does not apply to the Travel and Lifestyle Services concierge benefit.
Most, if not all, World and World Elite Mastercards can use the Travel and Lifestyle Services. Some of our top picks include the above cards, plus:
- Citi Premier® Card
- Citi Custom Cash℠ Card
- Citi® / AAdvantage® Platinum Select® World Elite Mastercard®
Our Credit Cards Expert
Brittney started her writing career in the world of science, putting her physics degree to good use. Her journey into finance started with building her personal credit, but soon grew into a borderline obsession with credit cards and travel rewards. For the last 7 years, she has enjoyed the ability to share her expertise with readers, as well as the opportunity to interview companies and individuals making an impact on our financial lives. She wholly believe most problems can be solved with the right research -- and a good spreadsheet -- and she specializes in translating complex financial topics into actionable advice to help educate and empower readers.
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