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We all know what the Human Resources (HR) department is, but do we know what it actually does? Or more to the point, what it should be doing?
Small businesses often feel overwhelmed with the complexities of human resource or human capital management. It’s difficult to know how and when to implement new facets of human resource management. And harder yet, how to make their implementation a success.
But they know human resources management is necessary, whether they have one or 100 employees. This guide to human resource management will help small businesses learn the core functions of the HR department, and tips to succeeding with them.
It’s an umbrella term for the processes, practices, and policies of the human resources department that govern and manage a business and its employees.
Human resource management’s goal is to make efficient use of employees to achieve business goals and objectives, and manage the relationship between the business and its employees.
The scope is far-reaching, and these processes, practices, and policies cover everything from recruitment and hiring, to compensation and employee relations.
Knowing the core functions of human resource management early on sets your business up for success. Here are some of the key HR management functions to get you started.
This involves making sure your business has enough staff -- and the right staff -- to meet your business needs today and in the near future. Human resource planning, sometimes known as workforce planning, is especially important in a business’s early days.
Defining the skills and roles they’ll need in order to scale up, and how to fill these roles, is critical.
Strategizing how to attract, select, and onboard candidates or contractors for the business is a core function of human resource management. From the moment a candidate applies or is sourced, to the day they’re onboarded, HR owns these talent management processes.
HR management researches the field to determine the compensation and benefits your employees are entitled to -- both those required by law and the others that you offer.
This includes bonuses, overtime pay, recognition rewards and sales commission, etc. Without a competitive compensation and benefits package, you’ll have trouble attracting, and keeping, high quality, loyal employees.
HR has a bit of a police and peacekeeping role too. Managing employee relations involves not only the creation of policies that outline compensation, working hours, codes of conduct, etc, but also acting as the enforcer of these policies.
Employee relations also refers to how the HR department helps to prevent and resolves disputes in the workplace.
So, where should small businesses get started? Focus on these six tips and HR best practices to get your small businesses on its feet with human resource management.
Without fail, you must compile your own employee handbook. It outlines your company’s key policies, procedures, operating norms, value, mission, and your culture.
It also sets out mutual expectations on part of the employer and employee, and formalizes company policies to prevent misunderstandings.
These policies can range from dress code, working hours, and flexible working, to employee development, health and safety policies, legal and compliance policies, and equal opportunities commitments.
Employee handbooks are a great way of codifying all of this information in one accessible place.
Employee handbooks ensure that both you and your employees are well-informed with up-to-date policies. Generally, HR departments take on the task of creating employee handbooks, but smaller companies who are managing without much of a HR department can leave this task to senior leadership.
It’s good to create both a hardcopy version and an online, easy to access copy.
HR departments don’t just recruit -- they’re also responsible to create a holistic talent acquisition strategy. A talent acquisition strategy centers hiring plans around long-term strategic goals.
What’s more, with a well-defined talent acquisition strategy, businesses can proactively fulfill business needs by creating pools of talented candidates for the future, and by aligning workforce and staffing plans with business objectives and growth strategies.
A dedicated hiring manager isn’t required to create a long-term hiring plan. To build a talent acquisition strategy for your small business, follow these best practices:
Organizations need a robust, secure, and efficient way of managing an employee database to not only keep ever-changing data up to date, but to make strategic talent-based decisions.
Don’t have a dedicated HR manager? Not to worry: many HR software systems come with specific people analytics and employee databases to help you make data-driven decisions and maintain your data.
Consider these tips to help successfully manage your employee data:
You probably already know what HR functions you’re performing, but do you know what effect they’re having on the business? All businesses should be measuring a few HR metrics and human resources KPIs, whether they’re using a human capital management solution or not.
However, many HR solutions can offer an even deeper level of insight with workforce analytics, performance metrics, and performance measurements.
You can’t measure and evaluate all aspects of HR functions out of the chute, but here are a few areas to focus on:
Face it, money’s a prime motivator. Building competitive compensation plans helps businesses attract and retain talent. But candidates and employees want more than just a salary, so put together a well-rounded benefits and compensation plan.
If you're unsure about appropriate levels of compensation and benefits, don’t wing it. Research your industry and competitors to assess the marketplace. And remember, compensation plans also need to align with federal and state laws.
Here are a few ways that small businesses can get started with devising compensation plans.
Effective workplace communication is essential to maintain trust and build loyalty and rapport. It may not come naturally due to hierarchical structures, but communication is fundamental to a business’s success.
Communication should be a two-way street, and it’s your job to ensure that you enact the right strategies to make it happen.
Here are a few ideas to get you started with employee communication:
Managing HR as a small business can be a daunting task, but you can use HR software systems that help you manage both people and strategic human resource management processes affordably.
Human resource management software doesn’t need to be costly, and HR software is constantly evolving and making human resource processes more efficient.
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