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Have you ever been in awe when looking at one of your favorite brand's mastery of social media strategy?
One of the most important challenges of social media management is keeping up the pace of publication while forming a coherent story with your posts. The frequency at which some brands post on social media makes you wonder how large their social media team might be and how they've still kept their communication coherent.
The answer to that question is, of course, organization. And one of the best ways to organize social media communications is by using a social media content calendar.
Setting up a content calendar helps organize and automate parts of the social media management process. This frees up time so the social media team can concentrate on more valuable tasks like user engagement, trend detection, and ideation.
Some will even go so far as to fully automate publications from a content calendar, which puts their baseline social media communications on autopilot.
Some of the benefits of using a content calendar are:
Maintaining an optimal publication frequency on social networks can be challenging. While you feel you are publishing as much as you can, perhaps the ideal frequency is actually higher. The frequency should be based on audience needs and objectives rather than available resources. Automation and planning will help bridge the gap.
One of the most common pitfalls in social media management is to publish only promotional content. This backfires quite quickly, or rather it doesn’t "fire" at all: Your following doesn’t increase, users don’t engage, and your reach is disappointingly low.
The opposite is also true: A second social media pitfall is to publish no promotional or commercial content whatsoever, and as such, build a lot of engagement and visibility, but generate no revenue.
The social media calendar helps you find the balance between promotional content, news, and affinity content. It is also your storytelling tool, allowing you to use multiple posts in time to help unfold the story your brand is telling.The content calendar is the only way to manage the time dimension of your brand story.
Synchronizing communication and marketing tactics across the various communication channels can be a real challenge. PR and event marketing initiatives can be included in the calendar, and when marketing campaigns are running, their commercial or promotional content can be considered in the communication mix.
The social media editorial calendar will be the place to coordinate this, and via these synchronization mechanisms, social media becomes an integral plan of the marketing plan.
Whether you are planning the resources of a social media team or trying to juggle your time between marketing, sales, and communication, you will necessarily have time and resource constraints. Creating a social media content plan helps identify the workload ahead of time, set aside both time and resources for content creation, and avoid destructive, last minute panic maneuvers.
Did you think social media was spontaneous and catching the gist of the moment? It can be, but only when time has been set aside for spontaneity, because all the running tasks were planned and freed up the time you dedicate to the moment at hand.
When a content calendar is built around topics, themes, and hashtags, its design reflects your objectives. This makes setting up tracking and reporting on impact much easier. The content calendar itself will reflect the structure of your reporting goals.
Any social media content strategy should result in a social media content calendar. But how do you make it? Grab a tool and fill in the blanks? Not quite.
First, you will need to understand your audience, identify your topics and messaging, find existing content, and create what is missing. Then you need to connect these elements with the nature and constraints of the social media platform you are targeting.
Was your social media content strategy already clear when you started the process? If not, this is the time to make it concrete and tangible, and also set up workflows and integrate with publication tools. Creating a social media calendar is the backbone of your social media strategy.
Defining your audience is likely something you have already done. If not, you will need to figure out your target audience in order to perform some of the subsequent steps of selecting social networks and defining themes and topics.
For social media, the best way to define your audience is to build personas. These are stereotypical representations of key segments of your audiences that depict their pain points, their desires, their preferred communication channels and media consumption, and their demographic profile.
There are at least three sources for defining your audiences: the target client you defined in your marketing plan, the data you have on your existing clients and prospects, and the data you can obtain from online media platforms.
Once you know who your audience is, you need to define what topics they are interested in, and what topics you are interested in sharing with them. The more interesting your content is to your audience, the better your social media communications will perform.
Identifying the right hashtags that go with the topics will allow you to reach audiences beyond your immediate circles of influence, and thus expand reach with a guaranteed high affinity with your topics.
If you define your audience via personas, you will have already identified some of the topics they are interested in. When searching for the corresponding hashtags, you can expand your topical coverage by looking at associated hashtags.
Perhaps your audience research shows you directly what channel your audience is using. This will be an important piece of information for building strength in that channel.
When selecting your social media channels, you should aim to define your primary and secondary social media channels, as well as those you may not be focusing on in the short term. Select these channels by evaluating how present and engaged your audience is on each social network.
Selecting the right social media channel for your communications is a strategic choice. You will need to select the primary channel, which allows you to reach the largest possible part of your target audience.
Content auditing sounds complex but it can sometimes take the form of brainstorming. Gather a few people around a table and ask yourselves: What content do we have? The objective of the content audit is to identify the available contents and formats.
With a content audit, you will build a repository or an overview of all the content available. It will subsequently allow you to identify content gaps you need to fill. Organizing the content in a repository will allow you to easily link to the content in the content calendar.
One of the less obvious yet essential steps in building a content calendar is defining publication frequencies. Ideally, these should allow you to reach the marketing key performance indicators (KPIs) you set to track in your marketing analytics.
However, at the outset, the required frequency may be difficult to estimate. It will be important in this step to focus on what is right for the audience and what makes sense on the social networks you're using, instead of basing your estimates on what resources are available.
Often, the right frequency for posting is higher than you would expect. While posts may have a longer lifespan on Instagram and Pinterest, they practically disappear shortly after publication on Facebook and Twitter.
Lastly, it's time to fill in the actual social media content planner. You can start with a piece of paper for each social network -- an overview of the week -- and then insert the hashtags for each topic, theme, or event.
Quite quickly, you should move from this paper version into an online tool for managing the calendar, and try to build the outline for the month to come. For each publication spot, you will find the content that corresponds to the theme, give it a title, and link to existing resources or to a task list for content creation.
Once your frequencies are established, actually filling in the calendar will require a bit of analysis on the best time to post to social media. If you already have a publication history, consult your analytics data and social media statistics. If not, you need to consult your customer personas and imagine what their days look like, and when they will be receptive to your messages.
The most important function a social media calendar provides is an overview of your strategy.
Social media management software can offer additional functionality for your calendar: direct publication, integrated content repository, integrated tracking and reporting, and even content creation workflow management. Software suites for managing this whole spectrum are well suited for enterprise-level social media teams.
There are also other tools will allow you to cover the calendar function itself. You already use a few of them, such as Microsoft Excel and perhaps Google Calendar! You can easily search online to find free templates for social media calendars that can be set up in these tools.
A lot of content calendar tools allow you to integrate your social media posting schedule directly with your social media profiles. In this manner, the calendar becomes an execution tool. If this is not the case, the function of the calendar should be to organize the work, and provide all the necessary information for the social media executive to do their job.
Here are some of the best social media management software solutions for managing a content calendar.
The baseline approach for ContentCal is "Plan and create and then sit back and relax as ContentCal posts to your social networks." The calendar is the central element in this tool, which also has a neat functionality called the Pinboard, where you can draft content and drag-and-drop it to your calendar.
The tool can publish directly to a limited range of social media profiles, including Facebook, Instagram, Twitter, and LinkedIn, but a tool like Zapier allows for more integration.
The individual account on ContentCal is among the least expensive tools on the market. ContentCal provides a 14-day free trial and charges $17 per month for an individual account.
There is a lot to like about Buffer. It is a fantastic social media publishing tool with an intelligible dashboard and simple set-up process. It also has a good-looking social media calendar overview, where posts can be entered and scheduled for publication.
There is a free version of Buffer that allows you to connect up to three social networks and schedule a limited number of posts; it's a great place to start. The Pro account, at $12 per month for one user, connects to eight social media accounts, which should be plenty for solo users and small businesses.
Hootsuite is a great all-round option for social media management and it even offers a free account level for limited usage. It sets the pace for social media management tools. The central screen for Hootsuite shows the streams of posts on the various social networks, while the calendar view is more closely connected to the publication schedule.
There is a free account option, which connects to three social networks and allows 30 scheduled posts a month. The Professional account is $29 per month, allowing you to connect to 10 social profiles.
Once your social media content calendar is in place, you will have concentrated all your planning work as a monthly task built in advance. Managing it will require a bit of monitoring, especially of notifications to detect anomalies quickly and take corrective actions. Publications will additionally generate data and engagement.
An excellent social media team will learn from the data to improve the next months' content plan and will continuously engage with users to win hearts and boost reach.
The time you won by organizing and planning can now be used to focus on trending topics and real-time communication to create the sense that your social media team is omnipresent and always available.
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