The Best Appointment Scheduling Software for Businesses in 2021

Whether you're a solopreneur or small business, if you have clients to book, you need a scheduling software that more than meets expectations. In a crowded field, there are several functions and characteristics that go into making one system better than the other. Taking into consideration things such as user-friendliness, ability to integrate with existing software, and customizability, we've rounded up our 10 favorite appointment schedulers, fit for a variety of business needs.

Top Rated

10to8

10to8 is a cloud-based appointment scheduling software that simplifies and automates the process of scheduling, managing, and following up with appointments.

Best for SMBs

Calendly

Calendly is a meeting scheduling software that eliminates the need for back-and-forth emails about availability or time zones. It integrates with your calendars and allows you to set preferences.

Best Features

AppointmentPlus

With its intuitive backend and frontend nature, AppointmentPlus makes managing bookings across industries easier.

Best Value

Appointlet

Appointlet is a budget-friendly scheduling software that succinctly and efficiently solves most booking woes while adding operational efficiency.

Best for New Users

Simplybook.me

Simplybook.me offers scheduling and sales solutions for a variety of industries. With an integrative setup and several options to streamline operations, it’s a smart choice for a scheduling app.

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There’s so much to consider when you are looking for the best appointment scheduling software, the one that’s just right for your business. Your online scheduling tool should do more than just book appointments as the basic requirement.

If you are going to spend the time and money integrating a system, you want a scheduling app that fits seamlessly into your day-to-day, adding value in many areas, not performing only one job fairly well.

Whatever roles you need your scheduler to play, you want one that goes above and beyond pretty much all the way through.

Our top picks for the best Appointment Scheduling Software:

Top Rated

1. 10to8

   

2. HoneyBook

   
Best for SMBs

3. Calendly

   
Best for Enterprises

4. Acuity Scheduling

   

5. Square Appointments

   
Best Features

6. AppointmentPlus

   
Best Value

7. Appointlet

   
Best for New Users

8. Simplybook.me

   

9. TimeTrade

   

What The Blueprint looks for in a great appointment scheduling software

All online scheduling programs are not created equal. Still, there are certain characteristics that they must meet to nab a coveted “top choice” distinction. Setting the bar a little higher than “successfully completes client bookings,” there are a few characteristics that we believe any good booking software should have.

Seamless integration

By the time you bring in a scheduling app, you likely already have a whole fleet of office, operational, sales, and other software running. Since your scheduler deals so much with both the customer and administrative back end, it should be as unobtrusive as possible.

It should be adept at pulling customer information and tracking progress with your CRM. You should also be able to sync your existing calendars to it so that any premade blocks of unavailability or other existing standing appointments plus personal time remain protected.

It is also ideal for your scheduler to sync with your email platform so that you can communicate with customers. Great apps also let you hang out where your customers are by integrating with Google, Facebook, Instagram, etc. to create “book now” buttons for a wider appointment net.

Customization

If you are running a standalone, professional business, you want to remove all traces of external branding you can. For brand cohesion and a smooth customer experience, it is important that your scheduler allow you to customize its client-facing parts.

From uploading your company logo to selecting brand colors for your booking buttons, it all goes a long way to make the booking experience feel seamless.

You also should be able to customize it on a more technical level. As every business is different, you’ll have your own automation rules, employee permissions, scheduling block lengths, and appointment types that you need to set up to uniquely suit your company.

Ease of use

It may sound like a no-brainer, but not every tool out there is intuitive. Since your business's goal is to have as many customers complete the booking process as possible, you need to make that experience easy and hassle-free.

A good scheduler should not have too many steps, should load well, be easy to understand, and auto-send confirmations and reminders to customers without you having to do any extra work.


How your business can benefit from using appointment scheduling software

Ditching the fallibility of analog booking and stepping into the digital age comes with a unique set of benefits that you just can’t get from pen and paper.

With reports on the back end and built-in catches on the front end, a good booking app won’t just make your life easier; it will positively impact your business.

Reduce missed appointments

When you can set both confirmations and reminders to automatic, not only is it one less thing for you to worry about doing manually, but it also helps keep upcoming appointments top of mind for customers, so they don’t forget. You can even include cancellation policies in the reminders so that if they do need to miss a booking, they give you enough notice.

Many software solutions will also allow you to collect a deposit upfront or hold onto a card number securely. That knowledge that they are on the line for actual money is an excellent motivator for clients to keep their appointments.

Maximize time efficiently

You’ve got your hands full running all aspects of your business, so sitting down daily and optimizing schedules is not going to be the best use of your time. If schedules aren’t optimized, you run the risk of accidentally overbooking, which leads to unhappy customers and lost revenue.

With all bookings being tracked electronically, the ever-present threat of human error is virtually erased, and appointment calendars are up to date and efficient.

Increase customer familiarity

Online schedulers that approach booking as an all-in-one service go a long way to increasing customer satisfaction. Because they store all information and history, you can have past records on a person in an instant, making them feel attended to and appreciated. Also, by storing data such as payment information and appointment preferences, your clients will complete bookings and checkouts faster and more willingly.

The information stored and tracked can be used to market your business better. Whether you offer personalized promos to existing customers or highlight add-on services they may like, having all that information about them in one place is a big help.


Frequently Asked Questions for Appointment Scheduling Software

Will a scheduling software break my budget?

Just like with anything, there are some expensive options out there. However, most schedulers are pretty affordable. They generally have tiered plans, so that you’re not taking on more than you need for a small business or even in terms of having too many bells and whistles.

Does scheduling software integrate with my existing platforms?

For the most part, yes. The best ones are designed to fit in like a member of your operational family so they can provide maximum efficiency and minimal disruption.

Are they hard to learn or use?

Scheduling software apps tend to be among the more simple platforms to use. Because they are customer-facing, they’re generally designed to provide the least amount of resistance and be as intuitive as possible.

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