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It’s true. Your website is a key, integral component to generate revenue and grow your customer base. Available 24 hours a day, 365 days a year, It's where your customers will find and learn about your business, ask questions, schedule appointments, and make purchases.
Your business website must integrate text, graphics, multimedia, and other design elements to educate, inform, and convince visitors.
Of course, that's easier said than done. To create the best website experience possible, you need to coordinate the creation, deployment, and evaluation of all the content you use. We'll go over the five steps to create a content management plan.
Content management is the process by which content is created, published, and evaluated for its effectiveness. Digital content for websites will typically be stored in and published by a content management system (CMS).
When building your website, use content management software from the outset. Otherwise, unorganized, disjointed content will quickly multiply to where adding and updating information will steal your time and frustrate you endlessly.
There are five stages in the content management lifecycle:
Formulating your content management process requires an ongoing commitment of consistent time and effort. It’s the only way to earn the credibility you want from your customers when they come to your website.
Whether you're building your website from scratch or maintaining an existing one, have a well-developed plan in place. Include the goals you want to accomplish, the workflow and quality control to achieve them, and the performance metrics you'll use to evaluate your results.
Tips for planning your content
The difference between a dream and a goal is a timeline. Set a firm schedule with periodic milestones to stay on track with your content management plan. Without such discipline, it’s hard to stay on point.
After you've identified the content your audience needs, you can begin creating it. Remember these two concerns: consistency and quality.
Tips for creating your content
Website visitors should never be distracted by inconsistencies in content presentation on one page or across multiple pages. Every time they have to reread something that's unclear or internally groan because of some careless textual error or graphics problem, they're no longer focused on what you can do for them.
You’re almost there. Once your content’s created, those folders full of text, image, and other digital files on your computer need to be uploaded to your CMS website. Anyone with appropriate permissions can access them.
Tips for managing your content
Successful website management requires that you designate a content manager. If your size and revenue justifies it, hire someone to do this. Otherwise, designate an employee with this job to prevent everyone from using your CMS in a willy-nilly fashion.
Control and order from the outset beats trying to constantly straighten out your CMS.
Once you're familiar with your CMS interface and how to manage content, you can begin to publish. Double and triple check to make sure you have all your baseline content for each page 100% complete before publishing it. Nothing annoys and damages your credibility more than links to "page not found" 404 pages.
Tips for deploying your content
A dedicated content manager will greatly aid content publishing. Every CMS has its own ins and outs to remember and employ correctly, so your content manager can keep up with this.
An integral part of the planning process in step one was identifying website and content goals. A well-constructed site will let you calculate the direct return on investment (ROI) from your content management plan.
Tips for evaluating your content
Evaluating performance analytics at just one point will not generate actionable insights. Instead, you need to produce regular reports to see how website performance and traffic are trending.
An internet search will turn up dozens of CMS providers. While most have the same standard features for organizing and publishing content, their prices and additional options can vary widely. One good place to start is with the three CMS vendors below.
Wix is The Ascent's top-rated CMS due to its easy setup and ability to create well-designed pages. It comes with industry-specific page templates and hundreds of apps that increase its functionality.
If you're uncertain where to begin with building your website, Wix has you covered. Its interface identifies all the tasks you need to complete and walks you through them. In addition, Wix can create your site's entire color scheme from an uploaded logo, so the look and branding will be consistent from the start.
Wix offers a "forever free" website builder, which will allow you to start small but scale up as your needs grow. The paid plans range from $13/month to $23/month and come with increased bandwidth, access to premium apps and plug-ins, and much more.
Wordpress is the most popular CMS site builder in the world for good reason: It's easy to operate, is full of robust features, and offers great support for storing and organizing your content files. It's also designed for search engine optimization (SEO), which will help leverage your content to drive even more traffic to your site.
One area that Wordpress excels in is defining user roles. There are six predefined roles -- super admin, administrator, editor, author, contributor, and subscriber -- defined by the permissions and restrictions each one is granted. In addition, you can create custom roles by adding or limiting the capabilities of user groups.
Like Wix, Wordpress has a "forever free" option that comes with many of its most powerful features. Its four paid plans range from $4/month to $45/month and provide increasing functionality such as custom domain names, additional storage, live chat, and e-commerce capabilities.
Finally, The Ascent rates HubSpot CMS with the best customer support. That will be key due to all of its features, which include built-in marketing channels and integrated lead management.
Besides the standard marketing analytics detailed above, HubSpot CMS provides even more granular performance data you'll find useful when calculating ROI. This includes, for example, the number of call to action (CTA) views on a page, number of CTA clicks, and the conversion rate of CTA views versus clicks.
HubSpot CMS is pricier than Wix or Wordpress. It offers two plans, one that starts at $300/month and the other for $900/month. HubSpot CMS may not be a good fit for novices, but if you're more experienced and know how to use the advanced features, its prices are reasonable.
Successful content management is a boon to your website marketing, attracting and maintaining customers to increase sales and revenue. Some thoughtful planning up front combined with the best CMS for your needs will allow you to create and maintain a website that's a high-performing asset.
Our Small Business Expert
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