Table of Contents
- Sources of Personal Information
- Types of Personal Information We Collect
- How We Use Personal Information
- How We Disclose Personal Information
- Cookies
- Data Security and Data Retention
- Children’s Privacy
- External Links
- Contact Information
- Supplemental U.S. State Privacy Disclosures
- Supplemental Canada Privacy Disclosures
- Supplemental Australia Privacy Disclosures
CCPA Financial Incentive Notice / CPA Bona Fide Loyalty Program Disclosure
Last Updated: October 13, 2026
The Motley Fool, LLC and Motley Fool Ventures, together with their subsidiaries (collectively, “The Motley Fool,” “TMF,” “us,” “we,” or “our”) is committed to protecting the privacy of Personal Information (i.e., information that identifies or is reasonably linked to a specific individual). This Privacy Notice describes how we process Personal Information collected through our websites, social media accounts, mobile applications, and other online interactions and communications such as email (collectively, our “Digital Properties”); in-person events and purchases; and other online and offline interactions.
This Privacy Notice applies to information we collect about individual consumers and general website visitors (“Individuals”) as well as information we collect about the personnel of our business partners, including vendors and business customers, in business-to-business interactions (“Business Contacts”). However, this Privacy Notice does not apply to:
- Information about our current/former personnel, applicants, and other individuals who interact with us for employment-related purposes.
- Data that we handle on behalf of and under the instructions of our business customers.
Whenever you interact with us on behalf of another individual or entity, such as if you refer a friend to us, you must obtain their consent (or have the legal authority without consent) to share their Personal Information with us.
Changes: We may update this Privacy Notice from time to time. Any updated Privacy Notice will be effective when posted. Please check this Privacy Notice periodically for updates.
1. Sources of Personal Information
We collect Personal Information about you from the following sources:
- Directly from you. We may collect Personal Information you provide to us directly, such as when you contact us through our Digital Properties, submit comments and opinions about our content (such as articles and databases), post content in our discussion forums, interact with us in person, sign up for offers or newsletters, communicate with us, complete a purchase, or sign up for an account, subscription, contest, or other services.
- Data collected automatically and through Cookies. We may automatically collect information or inferences about you, such as through cookies, pixels, tags, scripts, server-side tools, and similar technologies (collectively, “Cookies”), when you interact with our Digital Properties. This may include information about how you use and interact with our Digital Properties, information about your device, and internet usage information.
- From third parties. We may collect Personal Information from third parties, such as service and content providers, our affiliated companies and subsidiaries, business partners, data brokers, social media companies (including via social media features and widgets (e.g., the “Facebook Like” button, the “Share This” button) or interactive mini-programs that run on the Sites) or other parties who interact with us.
- From publicly available sources. We may collect Personal Information about you from publicly available sources, such as public profiles and websites.
We may combine information that we receive from the various sources described in this Privacy Notice, including third party sources, and use or disclose the combined information for the purposes identified below.
2. Types of Personal Information We Collect
We may collect the following types of Personal Information about you. Except as otherwise specified, we may collect this Personal Information about both Individuals and Business Contacts:
- Identifiers, such as your name, alias, email address, physical address, telephone number, business contact information, and device identifiers (e.g., cookie IDs and IP address). We collect these same identifiers about a recipient when you purchase a gift subscription for them.
- Records about you, such as signatures; physical characteristics or a description of you; occupation; net worth; number of household members; household income; the content, timing and method of communications you have with us, such as online chats, calls, and emails; information we receive from third-party social media platforms when you engage with our pages, communities, or forums on those platforms, or when you mention us on social media; and information you share with or upload to our Digital Properties, such as surveys, reviews, comments on articles, contest submissions, posts on forums, CAPS ratings and choices related to risk tolerance, investment goals, styles, preferences, interests, or content categories, and any other information you may choose to provide; and visitor logs from your visits to our offices or events;.
- Demographic information, such as age (including birthdates) and gender.
- Commercial information, such as information related to your transactions; products or services purchased, obtained, or considered; subscription information; or other purchasing, research, or consuming histories or tendencies. This category also includes information about the stocks, ETFs, and other securities you add to your MyStocks portfolios, along with any transaction-related information you choose to provide.
- Internet or other electronic network activity information, such as your browsing history, search history, preference information (including marketing, purchasing, and subscription preferences), account settings (including any default preferences), and other information regarding your interactions with and use of the Digital Properties. For more information about Cookies, please see Section 5.
- Non-precise geolocation data, such as your location as derived from your IP address or device settings.
- Audio, electronic, visual, or other sensory information, such as photographs and audio/video recordings (including when you visit our offices; attend events; or interact with us via telephone, teleconferencing, or in other ways).
- Professional or employment-related information (for Business Contacts), such as job title; organization; professional licenses, credentials, or affiliations; and other professional information.
- Education information.
- Inferences drawn from any of the information we collect about your preferences or behavior to assess the level of interest in our products and services including inferences based on frequency of visits and contact.
3. How We Use Personal Information
We may use Personal Information for the following purposes:
- To provide you or your company products and services, such as making our Digital Properties and other products and services available to you, including optimizing offerings presented to you; registering, verifying, and maintaining your account with us; providing and delivering you the goods and services you request; providing gift memberships; providing customer service; processing or fulfilling transactions (including processing payments and sending purchase confirmations, renewal notices, and invoices); verifying information and eligibility for certain programs or benefits; communicating with you (including soliciting feedback or responding to requests, complaints, and inquiries); furnishing you with technical notices, updates, security alerts, and support and administrative messages about our products and services; hosting informational webinars; and providing similar services or otherwise facilitating your relationship with us.
- For our internal business purposes, such as day-to-day operation of our business; maintaining internal business records, such as accounting, document management and similar activities; enforcing our policies and rules; management reporting; auditing; and IT security and administration.
- For our internal research and product improvement purposes, such as verifying or maintaining the quality or safety of our products and services; improving our products and services; designing new products and services; evaluating the effectiveness of our advertising or marketing efforts; and debugging and repairing errors with our systems, networks, and equipment.
- For legal, safety or security reasons, such as complying with legal, reporting, and similar requirements; investigating and responding to claims against us, our personnel, and our customers; for the establishment, exercise or defense of legal claims; protecting our, your, our customers’, and other third parties’ safety, property or rights; detecting, preventing, and responding to security incidents and health and safety issues; and protecting against malicious, deceptive, fraudulent, or illegal activity.
- In connection with a corporate transaction, such as if we acquire assets of another business, or sell or transfer all or a portion of our business or assets including through a sale in connection with bankruptcy and other forms of corporate change.
- For marketing and targeted advertising, such as marketing our products or services or those of our affiliates, business partners, or other third parties. For example, we may use Personal Information we collect to personalize advertising to you (including by developing product, brand, or services audiences and identifying you across devices/sites for us and third party partners); to analyze interactions with us or our Digital Properties; to send you newsletters, surveys, questionnaires, promotions, information about events or webinars, and other communications. We may also use Personal Information to assist our business partners with business planning; design and deliver advertisements (across our Digital Properties, third party properties, and through other channels); conduct analytics and measurement; communicate with you; and similar functions.
For the avoidance of doubt, you hereby agree that The Motley Fool may contact you by any means, including SMS/text message and email (including through the use of autodialing systems and services), to provide information regarding a product order or similar information related to a commercial transaction.
You can unsubscribe from marketing via the link in marketing emails, by responding “STOP” to the text message, checking and updating your contact details within your account page, or by contacting us using the information in Section 9 (Contact Information) below. If you are paying for one of our Services and/or have registered an account with us, please note that clicking the “unsubscribe” link will not cancel your paid subscriptions and we may still contact you to confirm your purchase, subscription, or registration, or to provide you with information about its terms or features. You may wish to keep these transactional or relationship emails, to help you use our products and services. You may also voluntarily join our Text Alert program, see here for more information and how to exercise your choices.
We may use Personal Information to develop and improve algorithms, artificial intelligence, or machine learning tools and models in connection with all the above processing activities and for any other purpose disclosed to you at the time we collect your Personal Information, or for any other purpose with your consent. We may also use anonymized, de-identified, or aggregated information for any purpose permitted by law.
4. How We Disclose Personal Information
We may disclose Personal Information to third parties, including the categories of recipients described below:
- Affiliates and subsidiaries, including parent entities, corporate affiliates, subsidiaries, business units, and other companies that share common ownership.
- Service providers that work on our behalf to provide the products and services you request or support our relationship with you, such as IT providers, internet service providers, data and web hosting providers, software service providers, email marketing providers, payment processing companies, data analytics providers, and companies that provide business support services, financial administration, or event organization.
- Professional consultants, such as accountants, lawyers, financial advisors, and audit firms.
- Vendors necessary to complete transactions you request, such as product fulfillment companies, shipping companies, and logistics providers.
- Law enforcement, government agencies, and other recipients for legal, security, or safety purposes, such as when we share information to comply with law or legal requirements, to enforce or apply our Terms of Use and other agreements or policies, and to protect our, our customers’, or third parties’ safety, property, or rights.
- Other entities in connection with a corporate transaction, such as if we acquire assets of another entity, or sell or transfer all or a portion of our business or assets including through a sale in connection with bankruptcy and other forms of corporate change.
- Business partners that may use Personal Information for their own purposes, such as:
- Advertisers, ad platforms and networks, and social media platforms;
- Third parties whose Cookies we use as described in our Section 5 below;
- Commercial data partners to whom we make information available for their own purposes, such as marketing, analytics, and modeling;
- Partners who work with us on promotional opportunities, including co-branded products and services; and
- Third-party advertisers who may serve advertisements on our Digital Properties.
All above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Where recipients use your Personal Information for their own purposes independently from us, we are not responsible for their privacy practices or Personal Information processing policies. You should consult the privacy notices of those third-party services for details on their practices.
- The public, such as when you have an opportunity to make comments regarding us or our products that we may share with the public, including comments on our blog posts, reviews on our product pages, and other information you may choose to post or make public. Any Personal Information in comments, reviews, or other content that you share in public areas of our Digital Properties may be read, collected, or used by other users or the public.
- Entities to which you have consented to the disclosure.
5. Cookies
Our Digital Properties and authorized third parties use Cookies to collect information about you, your device, and how you interact with our Digital Properties. This section contains additional information about:
- The types of Cookies we use
- The purposes for which we use these Cookies
- The types of information we collect using these technologies
- How we disclose or make information available to others
- Choices you may have regarding these technologies
A. Types of Cookies
We and the third parties that we authorize may use:
- Cookies, which are a type of technology that install a small amount of information on a user’s computer or other device when they visit our Digital Properties.
- Pixels, web beacons, and tags, which are types of code or transparent graphics that contain a unique identifier. In addition to the uses described below, these technologies provide information about interactions with our Digital Properties (including communications such as email we may send to you) and help us customize our marketing activities. In contrast to cookies, which are stored on a user's device hard drive, pixels, web beacons, and tags are embedded invisibly on our Digital Properties.
- Session replay tools, which record your interactions with our Digital Properties, such as how you move throughout our Digital Properties and engage with our webforms. In addition to the uses described below, this information helps us improve our Digital Properties and identify and fix technical issues visitors may be having with our Digital Properties.
- Embedded scripts and SDKs, which allow us to build and integrate custom experiences on our Digital Properties. Embedded scripts are temporarily downloaded onto your device from our web server, or from a third party with which we work, and are active only while you are connected to our Digital Properties and are deleted or deactivated thereafter.
- Server-side technologies, which collect and process information about you and your interactions with our Digital Properties on our servers and transmit that data to third parties (such as through an API connection).
We may use both first-party Cookies, which are set by us, and third-party Cookies, which are set by other parties. Some of the Cookies we use may last solely for your browsing session and are deleted when you close your browser, while others are persistent and stored after you close your browser.
B. Purposes for Using Cookies
We and authorized third parties use these technologies for purposes including:
- Strictly Necessary, such as determining when you are signed in, determining when your account has been inactive, providing you with privacy disclosures and choices, and for troubleshooting and security purposes (including preventing fraud and malicious behavior);
- Functionality/Personalization, such as remembering language preferences and pages and products you have viewed in order to enhance and personalize your experience when you visit our Digital Properties;
- Performance/Analytics, such as analyzing how our websites are used to understand which pages within our Digital Properties are most popular and how users move around them, such as session replay. For example, we use Google Analytics to help us improve the user experience. Google Analytics may use Cookies to perform its services. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at https://policies.google.com/technologies/partner-sites.
- Targeting/Advertising, such as conducting first and third-party advertising and content personalization on our Digital Properties and third party properties; tracking activity over time and across properties to develop a profile of your interests and advertise to you based on those interests (“interest-based advertising”); providing you with first and third party offers, communications, and content that may be of interest to you; and measuring the effectiveness of advertising campaigns and communications with you—including identifying how and when you engage with communications. We may use first and third-party tools to assist with these functions. For example, we use the Meta (Facebook) Pixel and similar technologies, which allow Meta and other third parties to collect or receive information from our Digital Properties and other online and offline interactions, which Meta and third parties use and disclose for advertising, analytics, and personalization. To learn more about how Meta collects and uses this information, please visit Meta's “About Meta Business Tools” page or Meta's Privacy Policy at https://www.facebook.com/privacy/policy/. To learn how to opt out of interest-based advertising, see Section 5.E., below.
C. Types of Data Collected
These Cookies collect data about you and your device listed above in Section 2 (Types of Personal Information We Collect). Examples of common data elements include your IP address, location, cookie ID, device ID, Ad ID, click ID, operating system, contact information, device type, device settings and other device information, browser used, browser history, search history, pages viewed, search queries, login information, shopping cart information, information entered into webforms, and information about how you interact with our Digital Properties (such as session replay).
D. Disclosures of Data
We may disclose information to third parties or allow third parties to directly collect information using these Cookies on our Digital Properties, such as social media companies, advertising networks, companies that provide analytics (including providers of ad tracking and reporting services), security providers, and others that help us operate our business and Digital Properties.
E. Your Choices
As described in Section 10 (Supplemental U.S. State Privacy Disclosures) and Section 11 (Supplemental Information for the EEA, Switzerland and the UK) below, residents of certain states may be able to disable Cookies that constitute a “sale,” “sharing,” or “targeted advertising,” as those terms are defined under applicable laws.
In addition, you may be able to control how we use Cookies through other mechanisms. Please be aware that if you disable the use of Cookies, the functionality of our Digital Properties may be negatively impacted, and certain areas or features may not display or work correctly. If you change computers, devices, or browsers; use multiple computers, devices, or browsers; or delete your Cookies, you may need to repeat this process for each computer, device, or browser.
- Preference Center. You can modify your Cookie consent preferences at any time by clicking the “Your Privacy Choices” footer link on our websites.
- Interest-Based Advertising. In addition to any other rights you have as described in our Privacy Notice, some of the third parties we work with participate in industry groups offer mechanisms to opt out of interest-based advertising, such as the Digital Advertising Alliance’s mechanism at https://youradchoices.com/. Opting out of interest-based advertising will not opt you out of all advertising, but rather only interest-based advertising from us or our agents or representatives. If you are using a mobile device, you can manage interest-based ads on your device by adjusting the settings provided by your device manufacturer or the operating system provider: Manage settings on iOS devices; and Manage settings on Android devices.
- Browser Settings. You can also refuse or delete Cookies using your browser settings. If you want to disable the use of certain specific Cookies or remove them from your device, you can disable or delete them using your browser settings. For more information about cookies including removing any or all of your cookies, please visit http://www.allaboutcookies.org. Please be aware that not all Cookies can be deleted through browser settings. Please refer to your browser’s Help instructions to learn more about how to manage Cookies, or use the following links for instructions for commonly used browsers: Apple Safari; Google Chrome; Microsoft Edge; and Mozilla Firefox.
- Do Not Track. Some web browsers may include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your preference to not have data about your online browsing activities monitored and collected over time and across websites. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As a result, we do not currently respond to DNT browser signals or similar mechanisms.
6. Data Security and Data Retention
Although we maintain reasonable security safeguards, no security measures or communications over the Internet can be 100% secure, and we cannot guarantee the security of your information.
Your Personal Information will be retained as long as necessary to fulfill the purposes we have outlined above unless we are required to do otherwise by applicable law. This includes retaining your Personal Information to provide you with the products or services you have requested and interact with you; maintain our business relationship with you; improve our business over time; ensure the ongoing legality, safety and security of our services and relationships; or otherwise in accordance with our internal retention procedures. Once you have terminated your relationship with us, we may retain your Personal Information in our systems and records to ensure adequate fulfillment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to enable easier future user onboarding, demonstrate our business practices and contractual obligations, or provide you with information about our products and services in case of interest.
7. Children’s Privacy
Our Digital Properties are intended for individuals 16 years of age and older and are not directed at, marketed to, nor intended for, children under 16 years of age. Generally, we do not knowingly collect any Personal Information within the scope of this Privacy Notice from children under 16 years of age. If you believe that we have inadvertently collected Personal Information from a child under the age of 16, please contact us at the address in Section 9 (Contact Information) below, and we will take prompt steps to delete the information.
8. External Links
Our Digital Properties may contain links to external sites or other online services that we do not control, including those embedded in third party advertisements or sponsor information. We are not responsible for the privacy practices or data collection policies of such third-party services. You should consult the privacy notices of those third-party services for details on their practices.
9. Contact Information
If you have questions regarding this Privacy Notice, please contact our Privacy Officer at: [email protected].
10. Supplemental U.S. State Privacy Disclosures
A. Data Subject Rights
Depending on our relationship with you (i.e., whether you are an Individual or a Business Contact), and in which state you reside within the United States (such as California, Colorado, Oregon, Delaware, or Maryland), you may have certain rights regarding Personal Information that you can exercise via our webform or by calling us at: (888) 718-0999.
- Right to Know. You may have the right to request information about the categories of Personal Information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting, selling, or sharing the Personal Information, and to whom we have disclosed your Personal Information and why. You may also request the specific pieces of Personal Information we have collected about you. Oregon, Minnesota, and Connecticut residents may also request a specific list of third parties to whom we disclose your Personal Information.
- Right to Delete. You may have the right to request that we delete Personal Information that we have collected about you.
- Right to Correct. You may have the right to request that we correct inaccurate Personal Information that we maintain about you.
- Right to Opt Out of Sale, Sharing, and Targeted Advertising. You may have the right to opt out of selling, sharing, and targeted advertising (as such terms are defined under applicable laws). We do not knowingly sell data about minors under 16. You can exercise the Right to Opt Out of Sale, Sharing, and Targeted Advertising on TMF websites by clicking “Your Privacy Choices” in the footer of the website and following the instructions.
To the extent required by law, we will honor opt-out preference signals sent in a format commonly used and recognized by businesses, such as an HTTP header field or JavaScript object. We will process opt-out preference signals at the browser level.
We will not discriminate or retaliate against you for exercising your privacy rights.
To process rights requests, we may need to obtain information to locate you in our records or verify your identity depending on the nature of the request.
- For Requests to Opt-Out of Sale, Sharing, and Targeted Advertising: We collect your email to locate you in our records.
- For Requests to Know, Delete, and Correct: We collect information necessary to verify your identity and that you are a resident of a state that provides for these rights, including name, email address, and relationship to us.
Authorized Agents: Authorized agents may exercise rights on your behalf by submitting a request via our webform.
- If you designate an authorized agent to submit a Request to Know, Delete, or Correct, we may reach out to you directly to verify your own identity or to confirm that you provided the authorized agent with permission to submit the request.
- If you designate an authorized agent to submit a Request to Opt Out of Sale, Sharing, and Targeted Advertising, we may seek additional information directly from the authorized agent to process the request.
Appeal: If we deny your rights request, you may have the right to appeal. To submit an appeal, email [email protected] with the subject line “ATTN: Privacy Appeals.” In your email, please describe the nature of your original request and the reason you are requesting a review. We will inform you in writing of our response to your appeal.
Nevada residents: Individuals may contact us at [email protected] to inquire about your right to opt out of the sale of your Personal Information.
B. Additional Data Processing Disclosures for California Residents
In addition to the disclosures above, this section provides supplemental information about how we process Personal Information. These additional disclosures apply only to individuals who reside in California as required by the California Consumer Privacy Act (“CCPA”).
Disclosure of Personal Information
In the past 12 months, we may have sold or shared for targeted advertising all the Personal Information categories listed in Section 2 above, including identifiers; records about you; demographic information, commercial information; internet or other electronic network activity information; non-precise geolocation data; professional or employment-related information; and inferences. We sold or shared for targeted advertising these categories of Personal Information to the following third parties:
- Advertisers, ad platforms and networks, and social media platforms;
- Third parties whose Cookies we use as described in our Section 5;
- Commercial data partners to whom we make information available for their own purposes, such as marketing, analytics, and modeling;
- Partners who work with us on promotional opportunities, including co-branded products and services; and
- Third-party advertisers who may serve advertisements on our Digital Properties.
California Shine the Light: If you are a California resident, you may opt out of sharing your Personal Information subject to California Civil Code §1798.83 (the “Shine the Light law”) with third parties for those third parties’ direct marketing purposes by clicking “Your Privacy Choices” in the footer of the website and following all of the instructions for opting out of disclosures that may be a “sale” or “sharing” for targeted advertising.
Effective Date: November 21, 2025
11. Supplemental Canada Privacy Disclosures
If you are located in Canada, you may have certain rights regarding Personal Data, subject to applicable law. You may exercise these rights via our webform or by calling us at (888) 718-0999.
- Right to Access. You may have the right to request access to the Personal Data we hold about you and information about how we have used and disclosed that Personal Data.
- Right to Correct. You may have the right to request that we correct inaccurate Personal Data that we maintain about you.
- Right to Withdraw Consent. Where permitted by applicable law, you may have the right to withdraw your consent to our collection, use, or disclosure of your Personal Data, subject to legal or contractual restrictions and reasonable notice.
Processing Requests: To process rights requests, we may need to obtain information to locate you in our records or verify your identity depending on the nature of the request.
Storage of Personal Information: Your Personal Data may be collected, used, disclosed, processed, or stored outside Canada, including in the United States, in accordance with applicable law. Personal Data transferred to other jurisdictions may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, and national security authorities in accordance with those laws.
12. Supplemental Australia Privacy Disclosures
If you are located in Australia, the following additional disclosures apply to our collection, use and disclosure of your Personal Information under the Privacy Act 1988 (Cth) (the “Australian Privacy Act”) and the Australian Privacy Principles (“APPs”). In this section, “Personal Information” has the meaning given in the Australian Privacy Act.
Australian Entity and Contact Details: The Australian entity responsible for handling your Personal Information is The Motley Fool Australia Pty Ltd (ACN 146 988 052) (75 Nerang Street Southport, QLD 4215). For enquiries or complaints relating to the handling of your Personal Information in Australia, you may contact us at: [email protected].
Kinds of Personal Information Collected: The kinds of Personal Information we collect about individuals located in Australia are described in Section 2 (Types of Personal Information We Collect) above. We do not generally collect “sensitive information” (as defined in the Australian Privacy Act) about Australian users unless you voluntarily provide it to us.
How We Collect and Hold Personal Information: We collect Personal Information about Australian users primarily through our Digital Properties (including fool.com.au) and as described in Section 1 (Sources of Personal Information) above. We retain and secure Personal Information as described in Section 6 (Data Security and Data Retention).
Purposes of Collection: We collect, hold, use and disclose Personal Information for the purposes described in Section 3 (How We Use Personal Information) and Section 4 (How We Disclose Personal Information) above.
Direct Marketing: We may use or disclose your Personal Information to send direct marketing communications about our products, services and events. You may opt out of receiving marketing communications at any time by following the unsubscribe link in any marketing email, or by contacting us at: [email protected].
Consequences of Not Providing Personal Information: If you choose not to provide us with some or all of the Personal Information we request, we may not be able to provide you with access to certain products, services or features of our Digital Properties, process your transactions, or respond to your enquiries.
Dealing with Us Anonymously or by Pseudonym: Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, for many of our functions and activities we will usually need your name, contact information and other details to enable us to provide our services to you.
Overseas Disclosure of Personal Information: We may disclose your Personal Information overseas to jurisdictions in which we operate, as permitted by law. The countries in which overseas recipients are likely to be located include the United States and Canada. Before disclosing Personal Information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient complies with the APPs in relation to the information where required.
Access to and Correction of Personal Information: You may request access to, or correction of, the Personal Information we hold about you at any time by contacting us at [email protected]. We may need to verify your identity before responding to your request. Subject to any applicable exemptions or requirements, we will provide you with access to or correction of your Personal Information within a reasonable time. We will not charge you for making a request. However, in some circumstances, we may charge a reasonable fee to cover the administrative costs of providing access. If we decide to deny a request or extend the time limit to respond, we will provide our reasons in writing and explain how you may complain.
Complaints: If you believe that we have breached the APPs or otherwise mishandled your Personal Information, you may lodge a complaint by contacting us at [email protected]. We will respond within a reasonable time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”) at www.oaic.gov.au.
CCPA Financial Incentive Notice / CPA Bona Fide Loyalty Program Disclosure
TMF may offer you “financial incentives” (as defined under the California Consumer Privacy Act) or a “bona fide loyalty program” (as defined under the Colorado Privacy Act) related to the processing of your Personal Data (collectively, “Incentive Programs”). These Incentive Programs may result in reasonably different prices, rates, or quality levels. You can opt in to these Incentive Programs by agreeing to the terms when presented to you and providing the requested information. You can opt-out by emailing [email protected] or in other ways specified in program-specific terms.
Certain program benefits may be provided with the assistance of third parties who help administer or fulfill loyalty or promotional benefits (“Bona Fide Loyalty Program Partners”). Where applicable, these Bona Fide Loyalty Program Partners and the benefits they provide will be identified at the time of enrollment.
Examples of the Incentive Programs we offer include:
- Surveys: We may offer our customers opportunities to participate in surveys that involve collecting Personal Data, such as your name, preferences, experiences, beliefs, opinions, and other responses to the survey questions. In exchange for participation you may be offered a financial incentive, such as a discount or a coupon. Details will be provided at the time of the offer, including how to opt-in and opt-out, data collected, and how the data is used and disclosed. Our good-faith estimate of the value of your Personal Data is the value of the benefit we offer to you. We have calculated such value based on our expense related to the benefit offered to you.
- Limited-Time Promotions, Contests or Sweepstakes: From time to time, we may offer Incentive Programs limited to a specific time period, such as limited-time sweepstakes, contests, and other promotions that involve collecting Personal Data, such as your name, email address, and phone number. In exchange for your participation in these promotions, you may be offered a financial incentive, such as a prize. Details will be provided at the time of the offer, including how to opt-in and opt-out, data collected, and how the data is used and disclosed. The value of your Personal Data is our good-faith estimate of the value of the prize divided by the number of entrants. We have calculated such value based on our expense related to the benefit offered to you.
- One-Time Promotions: We may also offer you one-time percentage off coupons, discounts, or other promotions from time to time, such as when you provide your email address and agree to receive marketing emails in exchange for a one-time coupon. Details will be provided at the time of the offer, including how to opt-in and opt-out, data collected, and how the data is used and disclosed. Our good-faith estimate of the value of your Personal Data is the value of the benefit we offer to you. We have calculated such value based on our expense related to the benefit offered to you.
By participating in any of the above Incentive Programs, you agree that the benefits are reasonably related to the value of the Personal Data collected and retained. If you exercise your Right to Delete Personal Data or your Right to Opt Out of Sales/Sharing/Targeted Advertising (as described in Section 10 (Supplemental U.S. State Privacy Disclosures)), we may no longer be able to provide certain program benefits if that Personal Data is necessary to provide those benefits, but will continue to provide any available benefits that do not require the affected Personal Data.
Effective Date: November 21, 2025
