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Intuit (INTU 2.93%)
Q4 2023 Earnings Call
Aug 24, 2023, 4:30 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Operator

Good afternoon. My name is Reza, and I will be your conference operator. At this time, I would like to welcome everyone to Intuit's fourth quarter fiscal year 2023 conference call. All lines have been placed on mute to prevent any background noise.

After the speakers' remarks, there will be a question-and-answer period. [Operator instructions] With that, I'll now turn the call over to Kim Watkins, Intuit's vice president of investor relations. Ms. Watkins.

Kim Watkins -- Vice President, Investor Relations

Thanks, Reza. Good afternoon, and welcome to Intuit's fourth quarter fiscal 2023 conference call. I'm here with Intuit's CEO, Sasan Goodarzi; and our new CFO, Sandeep Aujla. Welcome, Sandeep.

It's nice to have you on the call. Before we start, I'd like to remind everyone that our remarks will include forward-looking statements. There are a number of factors that could cause Intuit's results to differ materially from our expectations. You can learn more about these risks in the press release we issued earlier this afternoon, our Form 10-K for fiscal 2022, and our other SEC filings.

All of those documents are available on the investor relations page of Intuit's website at intuit.com. We assume no obligation to update any forward-looking statements. Some of the numbers in these remarks are presented on a non-GAAP basis. We reconciled the comparable GAAP and non-GAAP numbers in today's press release.

Unless otherwise noted, all growth rates refer to the current period versus the comparable prior-year period, and the business metrics and associated growth rates refer to worldwide business metrics. A copy of our prepared remarks and supplemental financial information will be available on our website after this call ends. With that, I'll turn the call over to Sasan.

Sasan Goodarzi -- Chief Executive Officer

All right. Excellent, Kim. Thank you. And thank you, everybody, for joining us today.

We had very strong fourth quarter, as we executed on our strategies to be the global AI-driven expert platform powering prosperity for consumers and small businesses. We grew full year revenue 13%, delivered strong operating margin expansion, and exited the year with momentum. Our overall performance demonstrates the strength of our platform and diversity of our portfolio, including our ability to maintain earnings power in uncertain times. This past year, we expanded our operating margin again while investing in the most important areas to drive durable long-term growth.

We're guiding to another year of double-digit revenue growth and margin expansion in fiscal year 2024 even with a macro economic environment that is uncertain. We're entering Intuit's most exciting era yet. Five years ago, we declared our strategy to be an AI-driven expert platform with data and AI core fueling innovation across our five Big Bets. We've made strong progress transforming from a tax and accounting platform, where consumers and small businesses have to do the work to achieve the benefit that they are seeking, to a global financial platform where we do the hard work for them.

Now, we're creating a future of done-for-you, a future where the hard work is done automagically on behalf of our customers to feel their financial success. This future is only possible because of our history of significant investments in our platform, talent, data, and AI, and now, our accelerated investments in generative AI. At the core of our platform is powerful relevant data. Intuit has incredibly rich longitudinal, transactional, and behavioral data for 100 million customers.

For small businesses, we have a 360-degree view of their business and customers. We have 500,000 customer and financial attributes per small business on our platform, and this data gives us insights into behaviors, income stream, expenses, profitability, and cash flows, enabling us to provide personalized experiences and recommendations to help them prosper. Additionally, we have 60,000 financial and tax attributes per consumer on our platform, including income, expenses, credit history, spending history, outstanding loans, cash flow, and tax information, which enables us to become a financial assistance in their pocket. We're using our data to fine-tune our own financial large language models that specialize in solving tax, accounting, cash flow, marketing, and personal finance challenges.

The investments that we've made in data and AI over the years allow us to introduce innovation at an accelerated rate. Intuit's rich data platform is a powerful foundation that allows us to create innovative AI-assisted experiences for all of our customers powering their prosperity. In June, we introduced our generative AI operating system called GenOS to ignite innovation and scale for the benefit of millions of consumers and small businesses. GenOS empowers intuitive technologists to create breakthrough generative AI experiences.

We are using a platform approach, given our teams across intuitive resources and the tools they need to design, build, test, and deploy these new experiences with unparalleled speed. This includes our own powerful financial LLM, as well as those from other leaders in gen AI, which, together, unlock new opportunities to serve our customers in a cost-effective way. We are entering Intuit's most exciting era yet and believe the next several years will be game-changing. On September 6th, we'll be hosting Intuit Innovation Day, a virtual event where we will unveil exciting gen AI innovation across our platform and how it will drive business growth in the years ahead.

We look forward to sharing more with you then. Now, let me turn to our Big Bets, which are driving growth and benefits for our customers today. I'd like to highlight some examples of recent progress in one of our Big Bets. And as a reminder, our five Big Bets are: revolutionized speed to benefit, connect people to experts, unlock smart money decisions, be the center of small business growth, and disrupt the small business midmarket.

Our fourth Big Bet is to become the center of small business growth by helping our customers get new customers, get paid fast, manage capital, and pay employees with confidence in an omnichannel world. In payments, our innovation continues to drive digitization from creating an estimate to invoicing a customer to getting paid. Today, easy discovery, auto-enabled payments, instant deposit, and getting paid upfront are all helping drive adoption of our payments offering, leading to 22% total online payment volume growth this quarter. We're making significant progress in digitizing B2B payments to accelerate and automate transactions between small businesses and ultimately improving their cash flow.

We see tremendous opportunity as 80% of businesses still pay other firms via paper checks. We recently expanded the availability of the beta of our native built solution by 10x. Turning to Mailchimp, we're well on our way to becoming the source of truth for our customers to help them grow and run their business. We have three acceleration priorities with Mailchimp: first, delivering on our vision of an end-to-end QuickBooks and Mailchimp customer growth platform; second, disrupting the midmarket by developing a full marketing automation, CRM, and e-commerce suite; and third, accelerating global growth with a holistic go-to-market approach.

This last quarter, we implemented our first generative AI capability in Mailchimp, the email content generator, enabling customers to create faster email campaigns based on industry, marketing intent, and brand voice. This quarter, we launched the beta of new product, Announcement Generator, which uses AI to automatically create an email that a small business can send to their customers. We also announced over 150 new and updated features in the recent Mailchimp conference in London designed to support the needs of advanced marketers, including a calendar view, custom reporting and analytics, more e-commerce advanced segmentation, more real-time behavioral data based on e-commerce automation, and SMS marketing. Lineup changes and free trials are driving positive trends, and year-over-year pay customer growth was accelerated this quarter.

We continue to make progress in midmarket, our 90-day retention rate this quarter, the highest it's been in two years. We've also translated the product into five different languages. We'll share more on the outcomes we're delivering across our five Big Bets at our investor day. Wrapping up with our adorable AI-driven expert platform strategy and focus on innovating with gen AI across our products, we're moving at a high velocity.

This will help us put more money in our customer's pocket, save them time, and ensure complete confidence in every financial decision they make. As we leave this next technological shift, we are well positioned to power prosperity for our customers and communities that we serve with a leadership team that is built for the era of AI. Now, let me turn it over to Sandeep. It's great to have you on the call, my friend.

Sandeep Aujla -- Chief Financial Officer

Thank you, Sasan. I'm excited to be here, and I look forward to meeting many of you in the future. We delivered strong results in fiscal 2023, including total revenue growth of 13%, strong margin expansion, and GAAP and non-GAAP EPS growth of 16% and 22%, respectively. For the fourth quarter of fiscal '23, we delivered results that exceeded the high end of our guidance range across all key metrics, including revenue of 2.7 billion, up 12%; GAAP operating income of 17 million versus a loss of 75 million last year; non-GAAP operating income of 627 million versus 433 million last year, up 45%; GAAP diluted earnings per share of $0.32 versus a loss of $0.20 a year ago; and non-GAAP diluted earnings per share of $1.65 versus $1.10 last year, up 50%.

Now, turning to the business segment. In the small business and self-employed group, revenue grew 21% during the quarter and 24% for the full year, which included four points of benefit from a full year of Mailchimp revenue this year versus three quarters last year. Online ecosystem revenue grew 21% during the quarter and 30% for the full year. With the goal of being the source of truth for small businesses, our strategic focus within the small business and self-employed group is threefold: growth and core, connect the ecosystem, and expand globally.

First, we continue to focus on growing the core. QuickBooks Online accounting revenue grew 22% in Q4 and 26% in fiscal '23. Growth for the quarter and fiscal year were driven mainly by customer growth, higher effective prices, and mix shift. Second, we continue to focus on connecting the ecosystem.

Online services grew 20% in Q4, driven by payroll, Mailchimp, payments, capital, and time tracking. For the full fiscal year '23, QuickBooks Online services grew 34%, driven by Mailchimp, payroll, payments, capital, and time tracking. Within payroll, revenue growth in the quarter reflects an increase in customers adopting apparel solutions and a mmix shift toward higher-end offerings. Merchant revenue grew mid-teens in Q4.

Growth was driven by higher effective prices and paying customer growth. Within payments, revenue growth in the quarter reflects ongoing customer growth as more customers adopt our payments offerings to manage their cash flow, as well as an increase in total payment volume per customer. Third, we continue to make progress expanding globally by executing our refreshed international strategy, which includes leading with both QuickBooks Online and Mailchimp in our established markets and leading with Mailchimp in all other markets as we continue to execute on localized product and lineup. On a constant currency basis, total international online ecosystem revenue grew 12% in Q4 and 31% in fiscal '23.

The power of our small business platform continues to resonate with customers as they look to grow their business and improve cash flow across all types of economic environments. Our platform remains critical to our customer success, and we continue to see them adopt multiple offerings across the platform to manage their business. Desktop ecosystem revenue grew 19% in the fourth quarter and QuickBooks Desktop Enterprise revenue grew in the low 20s. We are approximately two-thirds of the way through a three-year transition for customers that remain on a license-based desktop offering to a recurring subscription model.

We also raised our desktop prices across multiple products last September, consistent with our principle to price for value. Looking ahead, we expect continued strong desktop ecosystem revenue growth next year as we complete the remaining part of the three-year transition. Our focus is to continue building out our online ecosystem and to help our desktop customers migrate seamlessly to our online offerings. We continue to expect the online ecosystem to be a growth catalyst for longer term.

Looking ahead, we continue to anticipate small business and self-employed revenue growth of 15% to 20% per year long term. Now, shifting to Credit Karma. Credit Karma delivered revenue of 424 million in Q4, down 11%. On a product basis, the decline in Q4 was driven primarily by macroeconomic headwinds in personal loans, auto insurance, home loans, and auto loans, partially offset by growth in credit cards and Credit Karma Money.

Full year revenue was 1.6 billion, down 9%. Credit Karma represented 11% of Intuit's total revenue in fiscal '23. We have seen continued stability across our four verticals, which led to the improvement in year-over-year performance during Q4 versus Q3. For context, credit cards and personal loans represented nearly 60% and nearly 30% of Credit Karma's revenue in fiscal '23, respectively.

Looking ahead, we continue to anticipate Credit Karma annual revenue growth of 20% to 25% per year long term. Now, shifting to our consumer and product groups. Consumer group revenue was 4.1 billion in fiscal '23, up 6% Each tax season has been unique since the pandemic began four years ago, introducing volatility into consumer group results. However, average annual trends over this four-year period are more in line with the long-term trend.

Over the past four years, consumer group revenue increased by an average of 10% annually, which aligns with our long-term growth expectations of 8% to 12%. While this was a unique tax season, I am proud of the progress that we made with transforming the assistive segment with TurboTax Live, which grew revenue 17% this year while customers grew 12%. Looking ahead, we are confident in multiple growth drivers. First, we see large runway ahead of us with TurboTax Live, given our ability to use both gen AI and human experts powered by AI to deliver confidence for our customers.

We are investing in scaling our full service offering, which has good product market fit based on the highest product recommendation scores of any product at Intuit this year. Second, we are planning to scale our business tax offering following a successful pilot this year. And third, we see significant opportunities ahead, driving Credit Karma members to TurboTax and giving TurboTax filers faster access to their money with Credit Karma Money. Given the growth opportunities I just shared, we continue to expect annual consumer group revenue growth of 8% to 12% per year over the long term.

Turning to the ProTax Group, revenue was 551 million in fiscal '23, up 3%. Now, let me share more on our financial principle and capital allocation. Our financial principles guide our decisions remain our long-term commitments and are unchanged. We finished the quarter with approximately 3.7 billion in cash and investment and 6.1 billion in debt on a balance sheet.

Approximately 4.2 billion of this debt is maturing over the next 15 months, and we are evaluating refinancing opportunities subject to market and other conditions. We repurchased 465 million of stocks during the fourth quarter and 2 billion during fiscal '23. Depending on market conditions and other factors, our aim is to be in the market each quarter. The board approved a quarterly dividend of $0.90 per share, payable on October 17, 2023.

This represents a 15% increase versus last year. We recently finalized a three-in-one year strategic plan. I feel confident in the investments we are making to drive durable growth, including executing across our Big Bets and continuing the accelerated pace of innovation, particularly with gen AI. We have a proven playbook for operating in both good and difficult economic times.

We manage for the short and the long term and control discretionary spend to deliver strong results while investing in what is most important for future growth. Our goal remains for Intuit to emerge from this period of macroeconomic uncertainty in a position of strength. Moving on to guidance. Our fiscal 2024 guidance includes total company revenue of 15.89 billion to 16.105 billion, a growth of 11% to 12%.

Our guidance includes: revenue growth of 16% to 17% for the small business and self-employed group, 7% to 8% for the consumer group, and a decline of 3%, to a growth of 3% for Credit Karma; GAAP earnings per share of $9.37 to $9.67, growth of 11% to 15%; and non-GAAP earnings per share of $16.17 to $16.47, growth of 12% to 14%. We expect GAAP tax rate of approximately 23% in fiscal 2024. Our guidance for the first quarter of fiscal '24 includes: revenue growth of 10% to 11%, GAAP earnings per share of $0.15 to $0.21, and non-GAAP earnings per share of $1.94 to $2. We are taking a prudent approach with guidance given the continued macroeconomic uncertainty.

As a reminder, in Q1 of fiscal '24, we expect to pay approximately 700 million in cash tax payments related to fiscal '23, which were deferred due to the IRS disaster area tax relief. You can find our full fiscal 2024 and Q1 guidance details in our press release, as well as on our fact sheet. With that, I'll turn it back over to you, Sasan.

Sasan Goodarzi -- Chief Executive Officer

Great, thank you. And wrapping up, we are confident in our AI-driven expert platform strategies and progress with our five Big Bets, the investments that we're making in gen AI, and our leadership team driving our platform innovation. The combination of our assets and our strategy creates a growth flywheel for Intuit to accelerate, penetrating our $300 $300 billion in TAM. In today's uncertain macro environment, the benefits of our global financial technology platform are more important and mission critical than ever to our customers.

I look forward to your attendance at our Intuit Innovation Day on September 6th and investor day on September 28th. With that, let's open it up to your question.

Questions & Answers:


Operator

[Operator instructions] And we'll take our first question from Keith Weiss with Morgan Stanley. Your line is open.

Keith Weiss -- Morgan Stanley -- Analyst

Excellent. Thank you, guys, for taking the question. And really nice quarter, and nice to see a forward EPS guide ahead of kind of where consensus was to see those numbers start moving up. My inbox is getting filled up with questions about the consumer business and the consumer guide.

You've talked about a longer-term 8% to 12% growth there, the four-year CAGR of 10%. But this year, we're looking for 7% to 8%. So, below that guidance framework. And I think what people are trying to understand is why that is.

Last year was a difficult tax season. Did you pull the levers too hard on pricing? Or was it -- do we need to refill the tank in terms of units? Like, what is it that that's going to keep this tax season to be underperforming those longer-term targets? Thank you.

Sasan Goodarzi -- Chief Executive Officer

Hey, Keith. Thank you for your question. Let me give you the headlines, but allow me to unpack it. I think the headline is we're just simply being prudent.

Our focus on future growth and our bullishness does not change at all. Let me unpack. You know, first and foremost, when you look at the assisted segment, there's a $30 billion TAM. And 20 billion of it is consumer-assisted segment and 10 billion of it is business segment.

And the second is the secular shift toward digitization will continue and only accelerate in the years to come. And with that as context, we probably saw some of our biggest green shoots this year, which is why we're probably more bullish about what's possible in this business than we were even three to four years ago. And I would put it in two buckets: Credit Karma and then the assisted segment. In Credit Karma, just as a reminder, our vision from the moment that we bought Credit Karma was to create one consumer platform where a consumer could manage their financial life, manage their money, and get their taxes done in one place.

After several years of just rapid experimentation, we had a massive breakthrough this past year, where our customer growth within the Credit Karma platform, this is the number of Credit Karma members that became TurboTax customers, was up 5x. And we are scaling that, both on the product side and on the business model side, because that gives us a lot of confidence going into next year and beyond. The second is in the assisted segment, and it's in three parts. First and foremost is we actually have product market fit this past year in full service.

Our biggest focus was how do we scale. We had some breakthroughs in how to scale. In fact, as you heard from Sandeep, it had our best product recommendation score of any product across the company, and we are significantly leaning into that in the coming year. The second is business tax.

We launched and learned to get the product market fit in business tax. That is now going to be available, both across our QuickBooks Live platform and directly going to market with TurboTax. And we have hundreds of thousands, if not millions, of people that come to TurboTax looking for business tax. We've never had an offering.

We will next year, and we are scaling it. The last thing I would say in the assisted segment, one of the biggest things that we've learned in this last year is local matters. What that means is people will go on Google, and they will search. If I'm in San Diego, is there a pro close to me? Well, we've never been good at being found in local.

And in fact, when you look at the experts that we have, we are 10 miles from every home in the household in the United States. And so, we're going big on local this year. And so, when I look at our green shoots in the assisted segment and Credit Karma, it gives us a lot of confidence as we look at this coming year in the future. And I'll end with where I started, which is the essence of your question, about our guidance.

We're simply being prudent, given the year that we just had.

Keith Weiss -- Morgan Stanley -- Analyst

Excellent. That's super helpful, guys. Thank you.

Sasan Goodarzi -- Chief Executive Officer

Thank you.

Operator

And we'll take our next question from Siti Panigrahi with Mizuho. Your line is open.

Siti Panigrahi -- Mizuho Securities -- Analyst

Thank you. Great quarter. And, Sandeep, congratulations on your first earnings call, and looking forward to working with you. Sasan, I want to ask about your Bill Pay.

What sort of feedback have you been getting from your data customer from the QuickBooks native Bill Pay? And how should we think about the near-term opportunity as you are switching the legacy powered by Payment Solution with now your native Bill Pay? And then, on the broader vision side, on small business, now that you have full end-to-end cash flow management, now, we have AR invoice payment and AP Bill Pay, then you have money bank accounts. So, what is your broader vision in terms of that monetizing the whole ecosystem?

Sasan Goodarzi -- Chief Executive Officer

Yeah, thank you for your question. Let me take it in two parts. First and foremost, you've heard us in the past year-plus talk about digitizing B2B with respect to all of the manual work that gets done today in terms of, you know, 80% of the back and forth between small businesses is all sort of paper checks and manual. Our goal has been to digitize all of that.

And one last element of what we needed to do was to launch Bill Pay. I think the headline I would just give is the feedback we've been getting has even gone better than what we thought, and we're now at a place where we are connecting our beta. And we hope to have it available to all of our customers soon. So, we feel very good about what we are seeing in Bill Pay and how fast we're able to build it based on the platform capabilities that we have and the feedback that we've gotten from customers.

I think back to your second question, you're right. And in fact, the vision I would take you back to is that we have set out to be the source of truth for a business and to truly be the center of small business growth. And in order to do that, we have to have capabilities that not only help a small business grow their customers, retain their customers, market to their customers, but to be able to manage their cash flow and be able to manage their employees. We now have all of those capabilities end to end.

And I think, particularly, what's important that advantages us to deliver for our customers is the data and our AI investments that we've made in the last five-plus years. And I think I would just encourage you to attend and if you can attend, when it's on real time, watch the replay of our September 6th Intuit Innovation Day. And you will see how with our data AI and gen AI capabilities we help customers manage their cash flow and really digitize all of money movement in a way that's so intuitive, so easy, and delivered at a moment of truth. So, we're quite excited about what's possible as we look at this coming year about the years ahead.

And let me, by the way, be very explicit that none of our potential innovation that you're going to experience in September 6 around gen AI is included in our guidance, but we believe it is fundamentally revolutionary as we think about the world we're going to create in the future.

Siti Panigrahi -- Mizuho Securities -- Analyst

Thank you. Thanks, Sasan.

Sasan Goodarzi -- Chief Executive Officer

You're very welcome.

Operator

And our next question comes from Brent Thill with Jefferies. Your line is open.

Brent Thill -- Jefferies -- Analyst

Thanks. Sasan, when you mentioned prudent in the tax guide, I'm curious, are you baking in more wiggle room this year than in past years in the guidance? Or can you just walk us through what you mean by prudent?

Sasan Goodarzi -- Chief Executive Officer

Sure. A great question. Well, first of all, I'll just take you back to what you already know, but I think it's important that we start there. This past year, IRS returns, we continue to estimate, will be down a couple of points.

The do-it-yourself category will be down nearly one point. And the driver of that, which we are now certain of based on all the work and analysis that we've done, is we had a number of folks that came in to get their stimulus dollars and tax credits. And so, it was pandemic-driven. And so, that created, just what you heard from Sandeep, a sort of a very unusual tax season.

But then, when you step back and you look at the last four-year trend, it sort of straightens out. And so, what we mean by prudent is really a couple of things. One, we're not assuming IRS growth in our numbers this year, and we're not banking on all of the innovation that I just shared paying off this coming year. And that's just part of us being prudent because we want to demonstrate to all of you that this is a business that grows 8% to 12%.

And by doing so, we must deliver the results. And so, it's just being very intentional and very prudent. As we think about, by the way, our guidance holistically, it's not just TurboTax, it's TurboTax, it's Credit Karma, and the way we thought about small businesses. Those are -- that's sort of the definition of what we mean by prudent.

Brent Thill -- Jefferies -- Analyst

Thank you, Sasan.

Sasan Goodarzi -- Chief Executive Officer

Yeah, you're very welcome.

Operator

Our next question comes from Michael Turrin with Wells Fargo. Your line is open.

Michael Turrin -- Wells Fargo Securities -- Analyst

OK, great. Thanks so much. You delivered outsized margin expansion this past year. You've mentioned a focus on cost controls, given the tougher environment throughout the year.

I realize it's one of the guiding principles, but maybe, Sandeep, if you can just speak to what's allowing you to guide for continued margin expansion of the starting point here and maybe how we should think about what's allowing for continued margin expansion as you break into the upper 30s there on the operating margin side. Thanks.

Sandeep Aujla -- Chief Financial Officer

Thanks for the question, Michael. And let me unpack it a little bit. We go through our three-in-one year planning process as I shared in the prepared remarks. And through that process, we look at what are the biggest needle movers to deliver growth both in the near-term and the long term.

So, that's durable growth levers for the company. And we make sure those are funded for success, inclusive of Big Bets and investments in gen AI. So, the 40 to 60 bps of guidance reflects those investments and, quite frankly, reflects the strength and resilience of our platform. As a reminder, this is an expansion we're delivering on top of the 3.5 points of expansion we delivered over the last three years.

As I look ahead, I see plenty of runway for us to continue to operate in accordance with our financial principles to grow expenses slower than revenue before implying a margin expansion. And really, as I look at it, what gives me confidence is that we are an AI-driven expert platform, and we operate as an ecosystem across technology, across customer success, across marketing. So, in addition to giving us competitive advantage for having faster time to market -- from offering as an ecosystem, it also gives us an advantage in getting operating leverage as we scale as a business.

Michael Turrin -- Wells Fargo Securities -- Analyst

Thank you.

Operator

Our next question comes from Taylor McGinnis with UBS. Your line is open.

Taylor McGinnis -- UBS -- Analyst

Yeah. Hi, thanks so much for taking my question. Maybe I'll focus on the small business and self-employed full year guide, which was really strong. So, I know there's a bunch of moving pieces in there between customer ads, mix shift, online services attached in price.

But are you able to help us understand how each of those levers are contributing to the guide? And based on what you're seeing in the environment, what's giving you comfort in the durability of those growth drivers?

Sasan Goodarzi -- Chief Executive Officer

Yeah, thank you for your question. Let me start us off, and, Sandeep, please jump in if you want to add anything. Yeah, first of all, we have a framework at the company level where we want to drive the majority of our growth from a volume and mix and the lesser part from price, but we always focus on pricing for value. And so, when we look at our growth drivers this year, it is coming from customer growth, and it is coming from mix and to a lesser extent this year compared to last year, by the way, from price.

With that as context, I would just remind you that, you know, the big picture when you look at our opportunity this coming year, but even in the next three to five years plus, we now have a platform and a portfolio of services where we have the opportunity to drive further adoption of our services from Mailchimp to payments to payroll to time tracking and to a lot of our new innovations around Bill Pay and digitizing B2B that I just mentioned. But also, although we are, you know, three to four years in, we're just at the beginning of what's possible in the midmarket. Midmarket is a significant ARPC opportunity because these customers use a lot of the capabilities that I just mentioned, except they pay a lot more. And we're just at the beginning of the flywheel of penetrating midmarket.

So, when you look at the portfolio of the services that we have, the strength of the experience that we're delivering because of data and AI and because of midmarket, it allows us to drive most of our growth from customer growth and mix. And none of that, by the way, takes into account what's possible as we look into the future with our generative AI experiences that you'll be able to observe on September 6th. But those are the main drivers.

Taylor McGinnis -- UBS -- Analyst

Great --

Sandeep Aujla -- Chief Financial Officer

Over the long term, we remain committed to our growth algorithm of 10% to 20% ARPC and customer growth. That remains unchanged. And really, as Sasan mentioned, it's our innovation across our platform. That gives us -- opens up the aperture for us to cross-sell and upsell our customers across more offerings on our platform, as well as opportunities for us to price for value as we look ahead.

Taylor McGinnis -- UBS -- Analyst

Great. Thank you.

Sasan Goodarzi -- Chief Executive Officer

Very welcome.

Kim Watkins -- Vice President, Investor Relations

Reza, we're ready for our next question.

Operator

And our next question comes from Kash Rangan with Goldman Sachs. Your line is open.

Kash Rangan -- Goldman Sachs -- Analyst

Hi. Thank you very much. I hope you can hear me OK. So, the recession that everybody's been expecting, it doesn't seem to be quite happening.

I know you've got a great read on your SMB ecosystem. What are some of the indicators that you're seeing? And if you've already proactively addressed this, my apologies for bringing it up again. But what are some of the forward-looking indicators that you see in the Credit Karma business or the SMB ecosystem that give you renewed confidence that we are going to be OK? Because your fiscal '24 guidance definitely is not reflecting of any caution in the environment but more like a continuation of what we've seen in the last four quarters. Just some thoughts that would be great.

Thank you so much, and congrats.

Sasan Goodarzi -- Chief Executive Officer

Yeah, sure. Thank you for your question. And you're loud and clear, my friend. So, let me start with small business.

Generally, I would just lead with they continue to be healthy, but they're challenged in this environment. The statistic that I would share is the cash flow and cash reserves of small businesses is 90% of what it was this time last year. However, it is still stronger than pre-pandemic. The -- in terms of looking for labor and finding employees to drive their growth, that's still quite strong.

And in fact, in this environment, small businesses are able to do a better job finding what they need versus when the market was hot, which is good for them because then they can deliver for their customers and drive growth. And the last thing I would just say is there are certain sectors that are very weak transportation. You know, real estate, advertising is very weak within small businesses. So, that's the aggregate picture.

I'll end with where I started. Struggling but still healthy, you know, compared to pre-pandemic. On the consumer side, let me hit on sort of two different points. I'll quickly hit on Credit Karma.

As you know, Sandeep mentioned what we're seeing is stability. And our innovation that we've been focused on is really getting hold. And there are some, you know, exciting things that we're working on in Credit Karma that we'll share both on September 6 and Investor Day. One, we've redesigned the entire app, and we have begun to roll it out to small cohort of customers and we'll eventually scale it.

And we're actually seeing very good engagement with the redesigned app. And then that, coupled with our gen AI experiences, along with all of our innovation with Lightbox and Credit Karma Money, gives us a lot of excitement around the future. None of which, by the way, is in our guidance. But the headline is stability in Credit Karma and lots of innovation that is helping us with where we are and coming.

If I just focus on the consumer, a couple of things I would say. If you look back to last March of 2022, credit scores are, on average, down 13 points. Credit balances are up about 30%. And the credit band of like 600 to 660 has the largest balances.

We're carrying about $10,000 on average. And the Gen Z balances have gone up the most, they're up 45% year over year. So, job market is still good. People still have jobs, but there are certainly some level of strain on the consumer.

Kash Rangan -- Goldman Sachs -- Analyst

Brilliant, thank you so much.

Sasan Goodarzi -- Chief Executive Officer

Yeah, very welcome.

Operator

Our next question comes from Brad Reback with Stifel. Your line is open.

Brad Reback -- Stifel Financial Corp. -- Analyst

Great. Sasan, following up on that Credit Karma commentary, obviously, the world we live in today is different than when you acquired the business. Do you think the long-term growth rate of Credit Karma is meaningfully different in a world where interest rates are mid single digits versus zero? Thanks.

Sasan Goodarzi -- Chief Executive Officer

Yeah, Brad, thank you for your question. The short answer is no. We're very bullish on the business. And in fact, a couple of things that I would share with you, which we can talk more about at investor day, but just not to leave you hanging, you know, the monetization model in Credit Karma is how many members we have and how frequently they engage.

And there's a model for -- you know, every time a customer engages there's average revenue per customer that we benefit from. And in fact, this past year, in '23, when our results were down year over year, our frequency of engagement was actually higher than the prior two years where we had 37% growth and 58% growth. Now, why is that? It's because of all of our innovation, it's because the customer is engaging. But in many areas, credit is still tight.

So, when credit begins to open up, and that's the stability that we're seeing now, we view this business will accelerate back to the 20% to 25% growth rate. Plus, I'll remind you that that, plus the integration with TurboTax, drives actually more stickiness, more monetization, and truly creates this one consumer platform, which is our vision from day one when we acquired Credit Karma. And with all of the data and AI capabilities that we have and our accelerated gen AI experiences, as I said earlier, you're going to see on September 6 some of the new innovations that are coming that will make it easier for customers to find what they need, the benefits that they need to engage in the financial products that they want and manage their money. And so, all of that leads to our view is completely unchanged relative to the long-term expectations of 20% to 25% growth in Credit Karma.

Sandeep Aujla -- Chief Financial Officer

And, Brad, the one thing I would add to this, because you asked about a scenario in which interest rates are higher, interest rates are higher -- the consumer has a higher propensity to shop around because even a small improvement in the rates that they're getting has a bigger difference in terms of the interest rate they're paying and a bigger difference to their bottom line. So, in effect, the product becomes more important, critical to the end user in a higher rate environment.

Brad Reback -- Stifel Financial Corp. -- Analyst

That's great. Thank you very much.

Sasan Goodarzi -- Chief Executive Officer

Very welcome.

Operator

Our next question comes from Kartik Mehta with Northcoast Research. Your line is open.

Kartik Mehta -- Northcoast Research -- Analyst

Good evening, Sasan. This year, you know, you really focused, at least from a TV advertising standpoint, on full service, really trying to get the message out. And I'm wondering one of the things you talked about is being a little bit more prudent on revenue growth on the consumer business. I'm wondering, are you -- will your strategy change at all and how you're marketing the full service product? And, you know, how did the full service product perform compared to your expectations this quarter this year as well?

Sasan Goodarzi -- Chief Executive Officer

Yeah, great question. Let me give you an answer that I think you'll find somewhat helpful and somewhat vague intentionally. We learned a lot this year. You know, we came into the year with a full service offering that has a product market fit.

And as you know, it's all AI-driven. It's all gen AI-driven, and we can virtually get things done within an hour or same day. We learned a lot around how to scale it and how to have customers find our full service offering. And a lot of it also has to do with what I mentioned earlier, which is local marketing.

You know, if I'm in San Diego, if I am in Kansas City, even if I see that TurboTax can provide experts, I go to search to see locally if there's somebody there. Well, all of our experts that we have are within 10 miles of many of the households in the United States, but we've never marketed that way. And so, that's going to inform our marketing going forward. So, there's a lot that we learned in terms of how to evolve our marketing.

So, it becomes an end and not an either/or, and we're excited about it.

Kartik Mehta -- Northcoast Research -- Analyst

Thank you.

Sasan Goodarzi -- Chief Executive Officer

Yeah, very welcome.

Operator

Our next question comes from Kirk Materne with Evercore ISI. Your line is open.

Kirk Materne -- Evercore ISI -- Analyst

Yeah, thanks very much. Sasan, love to hear you just give a little bit more detail on what you're counting on Mailchimp to do this year and maybe not, you know, if you don't want to get too much into the quantitative side. You know, qualitatively, you guys have done a lot of work around the product, the monetization. You know, how important is sort of a continued acceleration of Mailchimp as you look at sort of the small business in aggregate for next year? Thanks.

Sasan Goodarzi -- Chief Executive Officer

Yeah, Kirk, thank you for your question. It's really -- to answer your question, it's really threefold. First and foremost, as you know, we made this acquisition ultimately to create one growth platform so we can help a small business in one place be able to grow their business and manage their cash flow and manage their workforce all in one place. And really, the key to all of this has been data, AI, and now our accelerated investments in gen AI.

And so, the first and foremost is we want to make significant progress in this area. And you'll actually see some of this on both September 6, our Intuit Innovation Day, and at investor day. That's number one. The second is, as I mentioned earlier, we had the largest release in June that we've ever had in Mailchimp history.

We had 150 new and updated features that we released on top of multiple gen AI-driven announcements that we had made a couple of weeks prior to that. So, our second focus is adoption, getting our customers to adopt these benefits because not only will it help fuel their success, but it'll help us with monetization, particularly in the midmarket, which is where our focus is very similar to the focus that we've had with QuickBooks midmarket. And then, third is international. Mailchimp is the lead force internationally, and we've done a lot to localize the product.

I mentioned earlier the five languages, and more is coming. We've also been doing a lot of price studies and price testing because we've had like one flat price internationally that doesn't work. Some countries should be higher, some countries should be lower. And so, we've learned a lot in terms of some of our testing.

And many of that, we're going to be scaling this year. So, those are -- if I were to just sort of carve out your question, those are the three big areas that we are very focused on in the coming year.

Kirk Materne -- Evercore ISI -- Analyst

Great. Thanks, Sasan.

Sasan Goodarzi -- Chief Executive Officer

Yeah, you're welcome.

Operator

Our next question comes from Brad Zelnick with Deutsche Bank. Your line is open.

Nick Giovacchini -- Deutsche Bank -- Analyst

Hi, everyone, it's Nick Giovacchini on for Brad this evening. Congratulations on the strong end to the year. And welcome, Sandeep, and appreciate you taking the question. International growth has decelerated since the beginning of the year.

Can you talk us through how you see that growing going forward? Thanks.

Sandeep Aujla -- Chief Financial Officer

Thanks for the question, Nick. A couple of things on the international growth. On international growth, as I shared earlier, our focus -- our refreshed strategy is to lead with both Mailchimp and QuickBooks in the markets where we have product market fit and in other areas to lead with Mailchimp at the tip of the spear. Our growth decelerated for a couple of reasons, and some of that Sasan shared, as we lean into rightsizing the pricing for Mailchimp in some of these geographies.

Historically, it was the same price. It was basically the price as in the U.S. Simply converted into the local currency and applied in that geography. We went in and we looked at what the price should be based on the competitors in the market based on the GDP per capita and all these other factors, and we rightsized the price.

Secondly, as we do in QuickBooks, we introduced free trials or discounts initially when folks join the product. What we have experienced over our years of doing that is people -- more people come into the product, and they stick around. And that leads to a better 90-day forward retention, etc. So, these are all the factors and all the improvements we're making in the Mailchimp product and the lineup, which is leading to I would describe as a temporary headwind in terms of our international growth.

Nick Giovacchini -- Deutsche Bank -- Analyst

Great. Thank you very much.

Sasan Goodarzi -- Chief Executive Officer

Very welcome.

Operator

Our next question comes from Alex Zukin with Wolfe Research. Your line is open.

Alex Zukin -- Wolfe Research -- Analyst

Hey, guys. Thanks for taking the question, and congrats on a really nice and prudent guidance methodology for next year. I guess, maybe I'll just -- I want both of my questions to really target the SMB growth rate. It seems like the guide there ex-Mailchimp is really strong.

You know, Sandeep, you're now in the CFO seat, maybe just talk about -- you talked about the prudence in tax, but the prudence in the SMB guide, what gives you guys the confidence to kind of guide that way? How much of it has to do with some of the payment functionalities that are coming to market, some of the gen AI functionality that's coming to market? What gives you guys that guidance? And then, dovetailing into that, you know, new leadership for that group obviously as well. Is there talk about the potential for either disruption, or how is that accounted for, or why, you know, Marianna was the right fit for that role specifically and kind of where -- what she's going to bring to the table?

Sasan Goodarzi -- Chief Executive Officer

Alex, can I take the leadership question and take it more broadly and then let Sandeep jump in and answer specifically your question around the guide? Let me take this opportunity to talk about the leadership changes that we've had in the company and, of course, include Marianna in that as well. First of all, one of our greatest superpowers as a company is leadership development and succession planning. One of the focus areas that we have as part of our Intuit operating system, which starts at the top with my staff is we spend four times a year, several days at a time, focusing on talent, focusing on succession planning, reviewing development plans, and being very intentional about architecting mobility moves. And ultimately, our goal is to be three deep in all of our key roles at multiple levels in the company, which, by the way, is very hard to do.

But that is why we are a leadership factory. The second thing I would say is that we are very focused on mobility of senior roles, so the vice president above, which is officer of the company and above. Typically, you know, within a three- to five-year period. There's a lot of it you don't have visibility to, of course, because you only see, you know, potential changes that happen in my staff.

But we're very intentional about mobility because we believe fresh perspective, fresh thinking is important in our technology areas and in our businesses. And also, training the leader to be ready for a bigger job is very important. By the way, I'll use myself as an example. Before I stepped into the CEO job four and a half years ago, I was in TurboTax for three years.

I was in running a small business for three years, and I was the CIO for two years. So, that's just an example of mobility. With all of that said, sometimes, our mobility is up and to the right and changes within the company. Sometimes, we celebrate folks taking on roles outside of the company because that may be the best fit for them.

So, with that as context, we have a lot of confidence in our leaders. And let me now specifically touch on our three of the leaders just to make it very real. When you look at Marianna, I actually hired Marianna into small business when I was there. She was our chief product development officer and is very familiar with small business.

When I became the CEO, I moved her into the CTO role, and she's done an unbelievable job fueling innovation across the company. And now, she's going back home to where she started running small business. And very excited about what she will do to unlock the next year of growth. When you look at Mark in TurboTax.

I actually started with Mark in TurboTax a decade ago and worked with him for three years. We then, after I left TurboTax a few years later, promoted him to be our chief customer success officer of the company, and he is the godfather of our Live platform that we talk a lot about today. And now, he's going back home and running TurboTax. So, he's very well versed, not only in the business, but our disruptive growth driver of the future, which is Live.

And then, Alex Balazs just took on our CTO role. I also worked with him in TurboTax. We then moved them to a broader chief architect and data role, where he's been Marianna's right-hand person, fueling the innovation across the company. We just moved him into the CTO role.

The reason I wanted to go through that a bit thoroughly is for all of you to understand that succession planning and leadership development is our sort of core competency. And I actually believe that we have the strongest team that we've had ever built for the era of AI, given their backgrounds and experiences. So, with that as context, let me have Sandeep answer the other part of your question, Alex.

Sandeep Aujla -- Chief Financial Officer

Absolutely. And actually, Alex, let me touch on one additional point to what Sasan added. It's never about one individual. We are a system, and we have strong leadership teams that's around our general managers and CFO staff as well.

So, getting back to your question on the guidance, Alex, so just for context, the small business group grew 24% in fiscal '23 with four of those points coming from the benefit of the timing of the Mailchimp acquisition. So, that's about a 20% organic run rate. And as we have shared with you with the group in the past is 80% of the revenues in the small business group are subscription-based. So, that makes -- the recurring nature of the revenue makes it highly predictable.

And we, this year, saw strong results in areas where we are focused, such as QuickBooks advanced customer growth, as well as in the midmarket area that Sasan touched on. So, that is one component that was giving us confidence as we guide for next year. The second aspect is it's the importance of our product to SMBs. This is something core to how they run their business, how they pay their employees, how they get paid themselves, how they get access to capital to take on new projects and grow their business.

And we have made tremendous improvements in our product in an ecosystem that makes that platform that much more relevant and important to the lives of our customers. So, that is what all baked into the guidance that we provided for the small business and self-employed group. You asked the question if we were relying on gen AI. We want to reiterate and be very clear.

Gen AI, we believe it will be an accelerant for our business, but that is not baked into the guidance that we shared with you all today.

Alex Zukin -- Wolfe Research -- Analyst

Super clear. Thanks a lot, Sandeep and Sasan, for the very, very in-depth explanation. No doubt that the talent factory is alive and well.

Sasan Goodarzi -- Chief Executive Officer

Thank you, Alex.

Operator

We'll take our next question from Mark Murphy with JPMorgan. Your line is open.

Arti Vula -- JPMorgan Chase and Company -- Analyst

Hi, this is Arti on from Mark Murphy. Congrats on the quarter, and thanks for taking my question. I just wanted to dig in on Credit Karma, specifically, as it relates to the opportunity to begin to pursue Prime customers in addition to the subprime and near Prime customers you guys have kind of focused on historically. Thanks.

Sasan Goodarzi -- Chief Executive Officer

Yeah, thank you for your question. Yes, it's a big focus area for us going after Prime customers. And just for context, you know, it's sort of a third of our monthly active users and they're the least engaged. Because really, when you look at the platform, we've traditionally focused on sub-Prime and near Prime.

And we have a lot of the capabilities that we've developed in the past and know these Prime customers very well, which is why we have merged our Mint and Credit Karma team and platform to really solve for these Prime customers. And so, we have been working, I think, for the last almost year, really understanding their needs, running a number of experiments, and are now and have been in the midst of launching multiple things that are very geared toward Prime customers. And we're actually very excited with the app redesign. There's sort of two big things that we've been working on in Credit Karma beyond what we've been sharing with you.

One is really redesigning the whole app to enable customers and certain cohort of customers like Prime to be able to find the benefit that they're looking for because of everything that we know about them proactively. The second is the gen AI experiences that, again, we will unveil more of September 6. And the combination of those two things on what and what I shared a moment ago around Prime customers gives us, you know, a lot of sort of excitement around what's possible to serve these Prime customers going forward, which is something that, you know, we've not benefited from, from a monetization perspective. None of that is included in our guidance, but it's something that we're very excited about.

Arti Vula -- JPMorgan Chase and Company -- Analyst

Thanks for the insight, and looking forward to learning more about it.

Sasan Goodarzi -- Chief Executive Officer

Yup. Thank you.

Operator

Our next question comes from Brad Sills with Bank of America. Your line is open.

Brad Sills -- Bank of America Merrill Lynch -- Analyst

Oh, wonderful. Thanks so much for taking the question. I wanted to ask one on AI here as well. It sounds like some exciting things coming.

Looking forward to learning more about that. A lot of possibilities here within small business and consumer. Would just love to get your perspective on kind of where you're coming from, Sasan. You've alluded to the fact that Intuit is well prepared here because of the platform capabilities here and the underpinnings of that with data.

So, just curious, any color as to, you know, where Intuit is coming from such that you're able to iterate on AI the way that we're looking forward to learning more about?

Sasan Goodarzi -- Chief Executive Officer

Yeah. Thank you for your question. I'll start with taking you back to five years ago, where we declared our strategy was to really shift the company from just a tax and accounting platform, which is very important set of problems to solve for customers to a global financial platform. That really played a far more meaningful role in powering the prosperity of consumers and small businesses on a daily basis.

When we made that strategic declaration on the five bets that ensued, what we talked about at that time was that data and AI was going to be core to making that shift. And in fact, when we made the acquisition of both Credit Karma and Mailchimp, one huge driver of the acquisition was around the data because, in essence, we would know a lot more about customers and we could leverage that data for their benefit to fuel their success. So -- and even prior to five years ago, declaring this, you know, data on machine learning has been a decade-long focus of Intuit. So, when you think about a decade-long investment in data, usable data, cleaning the data, and making sure that it's structured in a way where it can be used, and then our investments in AI, specifically in knowledge engineering, which really takes rules and the relationship between data and turns it in the code, it's what our advantage is in TurboTax, machine learning and natural language processing, those have been -- it's been a decade-long set of investments.

And the two acquisitions have propelled us forward about 10 years. And then, you couple that with what we started several years ago, which is gen AI. And then what we launched in June, which is generative operating system, GenOS, which, by the way, is not something you can create overnight. This is years of investment.

When we couple those set of investments, data, AI, and GenOS, which is really primarily our own Intuit financial large language models that are trained on our customers' proprietary data, it allows us to personalize things, humanize things, and do the work for customers in a way that's revolutionary, which ultimately gets to the punchline of we are creating a future that is done for you. Rather than you having to do the work to run your business, rather than you having to do the work to be able to power your prosperity and manage your finances as a consumer, we want to put you in control where it's done for you. You're always in control, you have the choice of whether or not you move forward with a decision. But we want to be able to help you grow your customers and run your business for you, help you manage your cash flow, always put the right choices in front of you.

And the same thing goes on the tax side and Credit Karma side. So, that's what's so exciting about -- it's a decade-long focus. We really tripled down on it five years ago when we declared our strategy. And we're -- we have now galvanized and energized the entire company that the future of done-for-you that we declared five years ago is very real, very much here.

And we had an enormous opportunity to do amazing things for our customers, and that's what really gets us excited about what's possible. And if I could do another advertisement, join us September 6 for Intuit Innovation Day, followed by investor day, and you'll get a real good feel for the world that we are going to create for the future.

Brad Sills -- Bank of America Merrill Lynch -- Analyst

Looking forward to it. Thanks, Sasan.

Sasan Goodarzi -- Chief Executive Officer

You're welcome.

Operator

We'll take our last question from Scott Schneeberger with Oppenheimer. Your line is open.

Scott Schneeberger -- Oppenheimer and Company -- Analyst

Thanks very much. Welcome, Sandeep, and good afternoon, Sasan. I have a couple on consumer, one fairly high level and one just a clarification. So, the first is on --

Sasan Goodarzi -- Chief Executive Officer

Scott, you cut out on us.

Kim Watkins -- Vice President, Investor Relations

Reza, can we try to bring him back?

Operator

Scott, your line is open.

Scott Schneeberger -- Oppenheimer and Company -- Analyst

Can you hear me? Oh, thanks. Sasan, can you hear me?

Sasan Goodarzi -- Chief Executive Officer

We can now, yeah. If you don't mind starting over again because we lost you.

Scott Schneeberger -- Oppenheimer and Company -- Analyst

Absolutely, thanks. So, two quick on consumer. First, volume and price mix, just your consideration of that going into fiscal 2024 and beyond, given the trends of the recent years. And then, for you or Sandeep, just curious in the extension season, in the post-tax season, what did you see -- anything interesting with California? Should we see a shift from fiscal '23 to '24 that's material related to anything extension-wise? Thank you.

Sasan Goodarzi -- Chief Executive Officer

Certainly, let me start with your volume mix question around TurboTax. I would say, you know, the way to think about it is what I described earlier, leaning into full service, leaning into business tax, and continuing to lean into TurboTax Live, which really comes with assistance, recognizing it's all data and AI-driven. You're going to see more come from ARPC than volume. And that's just the nature of the opportunity.

Now, there is 88 million-plus people that are in the assisted segment, and there's, you know, $30 billion of spend. So, there's both a volume opportunity and an ARPC opportunity. It's just our view looking at the next 10 years. By the way, this is not a one-year answer.

Both matters, you're going to get -- we're going to get more from ARPC. And I'll let Sandeep jump in here as well. I mean, on the extension season, you know, that's just been very weird with many states that got extended to July and California to October. And what we're seeing from customers is they've even gotten confused which month they have to file in their state.

So, net-net is there's more to file. You know, when you look at it at the company level, it's really not material. But not everybody has filed yet.

Sandeep Aujla -- Chief Financial Officer

Yeah, that's basically the answer, Scott. It's not material for our Q1. It's been a unique behavior on the taxpayer. But I'll also remind us that last year, we also saw a great deal of extensions by taxpayers.

So, that's also something to keep in mind as you look at our Q1.

Scott Schneeberger -- Oppenheimer and Company -- Analyst

Thank you both.

Sasan Goodarzi -- Chief Executive Officer

All right, everybody. I think that brings our questions, our Q&A to an end. Thank you for your wonderful questions. Thank you for spending the time with us.

We look forward to seeing you at September 6 and at our investor day. Take good care and be safe. Bye, everybody.

Sandeep Aujla -- Chief Financial Officer

Thank you all.

Operator

[Operator signoff]

Duration: 0 minutes

Call participants:

Kim Watkins -- Vice President, Investor Relations

Sasan Goodarzi -- Chief Executive Officer

Sandeep Aujla -- Chief Financial Officer

Keith Weiss -- Morgan Stanley -- Analyst

Siti Panigrahi -- Mizuho Securities -- Analyst

Brent Thill -- Jefferies -- Analyst

Michael Turrin -- Wells Fargo Securities -- Analyst

Taylor McGinnis -- UBS -- Analyst

Kash Rangan -- Goldman Sachs -- Analyst

Brad Reback -- Stifel Financial Corp. -- Analyst

Kartik Mehta -- Northcoast Research -- Analyst

Kirk Materne -- Evercore ISI -- Analyst

Nick Giovacchini -- Deutsche Bank -- Analyst

Alex Zukin -- Wolfe Research -- Analyst

Arti Vula -- JPMorgan Chase and Company -- Analyst

Brad Sills -- Bank of America Merrill Lynch -- Analyst

Scott Schneeberger -- Oppenheimer and Company -- Analyst

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