Stupidity is contagious. It gets us all from time to time. Even respectable companies can catch it. As I do every week, let's take a look at five dumb financial events this week that may make your head spin.
1. Sigh of the Times
Poor New York Times
Now it's going to deal with resentful subscribers who feel they are overpaying for the esteemed daily's print edition.
New York Times accidentally sent out an email missive to former subscribers, offering them to come back at a 50% discount for the next 16 weeks. The media are playing up the blunder of an employee accidentally sending an email offer meant for 300 readers to 8.6 million people on its email list.
However, what happens as this news circulates back to the paper's existing circulation? You can bet that folks will be calling in to cancel if they're not offered the same price break. If they don't get the discount, they know they can just cancel the paper. They'll probably get the deal down the line.
2. Shears for Sears
Kmart and Sears were turkeys when Eddie Lampert pieced them together a few years ago, and things only continue to get worse with every passing year.
Shares of Sears Holdings
- Comps through the first two months of this telltale holiday quarter are off by a sharp 5.2%.
- Sears Holdings will close as many as 120 of its stores. I'd call them "underperforming," but that probably can be said of all of the existing stores.
- Lampert is tapping the company's credit line, a move that finds Standard & Poor's placing the beleaguered retailer's credit rating on review for a possible downgrade.
Sears Holdings is in a difficult situation. The company can't afford the capital improvements necessary at the store level to give it a shot at relevance and it can't shave margins any lower to win back bargain shoppers who have moved on to somewhere else.
3. Bad moon Verizon
If the screenshots and sources at Droid-Life.com are to be believed, Verizon
Verizon is the top dog in wireless, and its reputation is generally more solid than its rivals. Why would it kick in with additional fees? Does it just want more folks to set up their bills to be paid automatically so they don't realize how they keep writing bigger and bigger checks?
Either way, look for Verizon's reputation to take a hit at the most inopportune time, suffering another LTE outage this week.
4. Living la Vita loca
Well, not so fast.
Just 72,000 of the portable gaming units were sold in its second week. This is disastrous, and proves -- as we have known all along -- that Sony has mispriced what may be its last shot at mattering in handheld gaming.
A stateside launch early next year at the expected $250 price point is a wreck waiting to happen, especially with games fetching ransoms in the $40-$50 range. These are price points that would be challenging for stand-alone consoles, but they don't stand a chance in the portable space where $0.99 app downloads and $200 tablets are commonplace.
If Sony-friendly Japan isn't buying the PS Vita, one can only imagine how ugly things will get here.
5. Netflix says bye to 2011
Don't worry, Netflix
The latest shoe to drop at the slammed video rental giant is that its customer satisfaction rating plunged this year, according to research firm ForeSee.
I guess this is another case where perception trumps reality. It's highly unlikely that anyone views customer service taking a hit at the former dot-com darling. DVDs are still arriving at healthy clips. Netflix's streaming catalog continues to grow. Even the heavily lampooned Qwikster fiasco never inconvenienced subscribers. Netflix abandoned the initiative before it was time to split its operations in two.
The price increase was real, though, and that will obviously influence satisfaction. However, Netflix members exclusively on streaming plans saw their rates remain the same. Folks exclusively on DVD plans actually were treated to a price cut.
Netflix can always hold out hope for a redemptive 2012, though it better be more careful about any changes it springs on its frazzled subscriber base.
If you want to track these companies to make sure that they don't make another dumb mistake soon, consider adding them to My Watchlist.