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LivePerson's Big Opportunity in 2013

By Brendan Byrnes - Apr 19, 2013 at 4:33PM

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What LivePerson Founder and CEO Robert LoCascio sees lying ahead for his company and the antiquated 1-800 number in the coming year.

The following video excerpt was taken from an interview with Robert LoCascio, founder and CEO of LivePerson (LPSN -4.07%), as he talks about what was behind the company's incredible success story. In this segment, he discusses what lies ahead for his company, and the future of the 1-800 number.


Brendan Byrnes: Right. So when you look at LivePerson, your opportunities going forward, let's talk about, maybe, 2013 in particular. What are some opportunities, maybe some milestones, events going to happen over the next year or so?

Robert LoCascio: The biggest one is we're rolling out the live engaged platform across all of our customers now, so that'll give our customers the ability to get all the products, all of our partner products, all the intelligence -- and they're going to get it in one interface. Today they've got separate products, and they've got to log into voice, so I think that's our opportunity. I think international is a real opportunity for us. And I think just the growth in the core business where 1-800 numbers are starting to really be questioned, and the guys who run the contact centers are saying like, "We should be doing something else," and, "I think there's a pace that maybe we could accelerate there," so those are kind of the interesting things in the business this year.

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