Zoom Video Communications (ZM 0.93%), a leading video conferencing service provider, released its financial results for the second quarter of its fiscal 2025 on Aug. 21. The company reported stable yet modest growth, aided by strong financial management and ongoing product innovation.
Revenue for the quarter totaled $1.163 billion, surpassing management's guidance of $1.145 billion to $1.150 billion and reflecting a 2.1% year-over-year increase. Zoom also reported non-GAAP income from operations at $455.5 million, well above the expected range of $415 million to $420 million. Non-GAAP diluted earnings per share (EPS) stood at $1.39, beating the guidance of $1.20 to $1.21.
Overall, the quarter showcased Zoom's resilient cash flow and operational efficiency, even as it faced challenges in revenue growth.
| Metric | Q2 FY 2025 | Management's Guidance | Q2 FY 2024 | Change (YoY) |
|---|---|---|---|---|
| Revenue (in billions) | $1.163 | $1.145 - $1.150 | $1.139 | +2.1% |
| Non-GAAP Income from Operations (in millions) | $455.5 | $415 - $420 | $461.7 | -1.3% |
| Non-GAAP Diluted Earnings Per Share | $1.39 | $1.20 - $1.21 | $1.34 | +3.7% |
| Operating Cash Flow (in millions) | $449.3 | — | $336.0 | +33.7% |
| Free Cash Flow (in millions) | $365.1 | — | $289.4 | +26.2% |
| Source: Expectations based on management's guidance, as provided in 2024-05-20 earnings report. |
Overview of Zoom Video Communications
Launched in 2011, Zoom Video Communications is renowned for its online video conferencing platform, which became integral for enterprises and personal use during the pandemic. The company enables video, voice, chat, and content sharing across different endpoints.
Recently, Zoom has concentrated on enterprise growth and customer retention, evident from its enterprise revenue rise of 3.5% to $682.8 million. The company boasts approximately 191,600 enterprise customers, with those contributing over $100,000 in annual revenue increasing by 7.1%. However, online revenue remained flat year-over-year at $479.7 million, signaling a plateau in this segment.
Quarterly Highlights
Zoom's latest earnings release underscores several key achievements and developments. Total revenue of $1,163 slightly outpaced expectations, while non-GAAP income from operations, coming in at $455.5 million, surpassed the highest end of management's guidance, showcasing improved cost management and operational efficiency.
Operating cash flow saw a notable increase, reaching $449.3 million, a 33.7% rise from the previous year. Free cash flow also grew by 26.2%, reflecting Zoom's enhanced cash generation capabilities.
Customer metrics displayed encouraging signs. The average monthly churn for online revenue hit an all-time low of 2.9%, indicating strong customer retention. Despite this, the online segment saw no revenue growth, maintaining the same level as the previous year. Nevertheless, enterprise customer numbers grew healthily, with revenue from this segment rising by 3.5% year-over-year.
Zoom has continued to drive product innovation, particularly integrating AI features across its platform to enhance user experience. The introduction of the AI Companion aims to bolster productivity and highlights Zoom's commitment to leading in workplace technology. The Zoom Contact Center also showed impressive traction with marquee customers and saw its largest single order deal to date.
CEO Eric S. Yuan remarked on the significant traction of the Zoom Contact Center, which has been integral in winning several high-value competitive deals. This reflects Zoom's strategic focus on expanding and deepening its enterprise customer base with robust solutions that integrate seamlessly with existing enterprise workflows.
On the financial front, Zoom's balance sheet remains strong. The company repurchased 4.8 million shares in the latest quarter, underscoring its commitment to returning value to shareholders. As of July 31, Zoom held $1.54 billion in cash and equivalents and $5.98 billion in marketable securities, supporting continued investment in innovation and expansion.
Looking Ahead
Looking forward, management has provided guidance for the third quarter, with expected revenue ranging from $1.160 billion to $1.165 billion. Non-GAAP income from operations is anticipated between $438 million and $443 million. Non-GAAP diluted EPS is projected to be in the range of $1.29 to $1.31.
For the full fiscal 2025, revenue is now anticipated to be between $4.63 billion and $4.64 billion, slightly above the previous outlook of $4.61 billion to $4.62 billion. Non-GAAP income from operations is expected to fall between $1.79 billion and $1.8 billion, with diluted EPS projected in the range of $5.29 to $5.32. Free cash flow is expected to be between $1.58 billion and $1.62 billion.
Investors should closely monitor Zoom's ability to sustain its enterprise growth and further integrate AI to drive new user experiences. Scaling up the Zoom Contact Center and AI-driven innovations will be key areas to watch as they influence future customer retention and revenue growth.
