McKesson (MCK) Q3 2019 Earnings Conference Call Transcript

McKesson (MCK 0.64%)
Q3 2019 Earnings Conference Call
Jan. 31, 2019 5:00 p.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants
  
  See all our earnings call transcripts.

Prepared Remarks:

Operator

Good day, ladies and gentlemen, and welcome to today's McKesson Q3 earnings call. I'd like to remind everyone this call is being recorded. And at this time, I'll turn the floor over to Craig Mercer. Please go ahead, sir.

Craig Mercer -- Senior Vice President Investor Relations

Thank you, Greg. Good afternoon, and welcome to the McKesson fiscal 2019 third quarter earnings call. I'm joined today by John Hammergren, McKesson's chairman and CEO; Brian Tyler, McKesson's president and chief operating officer and incoming CEO; and Britt Vitalone, McKesson's executive vice president and chief financial officer. John will provide opening remarks.

Brian will provide a business update. And Britt will review the financial results for the quarter. After Britt's comments, we will open the call for your questions. We plan to end the call promptly after one hour at 3:00 p.m.

Eastern Time. Before we begin, I remind listeners that during the course of this call, we will make forward-looking statements within the meaning of the federal securities laws. These forward-looking statements involve risks and uncertainties regarding the operations and future results of McKesson. In addition to the company's periodic, current and annual reports filed with the Securities and Exchange Commission, please refer to the next -- please refer to the text of our press release and forward-looking statements slide for a discussion of the risks associated with such forward-looking statements.

Please note that on today's call, we will refer to certain non-GAAP financial measures. In particular, we will reference adjusted earnings, adjusted operating profit and margin and free cash flow and items excluding foreign-currency exchange effects. We believe these non-GAAP measures provide useful information for investors with regard to the company's operating performance and the comparability of financial results period over period. Please refer to our press release announcing third-quarter fiscal-2019 results and the supplemental slide presentation for further information and a reconciliation of the non-GAAP performance measures to the GAAP financial results.

The supplemental presentation is useful when reviewing the fiscal-2019 versus fiscal-2018 results discussed today. Finally, for those who have not yet met her, I would like to introduce Holly Weiss. Holly Weiss was recently appointed senior vice president of investor relations. My transition to Holly will be completed ahead of our year-end earnings call.

On a personal note, I would like to thank John, Brian and Britt as well as the investment community for the opportunity to work with everyone over the last few years. And with that, thank you. And here is John Hammergren.

John Hammergren -- Chairman and Chief Executive Officer

Thanks, Craig. As you're probably aware, as he just mentioned it, this is his last earnings call. I want to thank you, Craig, for your invaluable service to our team over many years and in various roles, and I wish you the best in your future endeavors. And Holly, welcome as you -- as our new head of investor relations.

And thank you all for joining us on our call today. This is my 79th earnings call with our investor community and this call also marks my final earnings call as the leader of McKesson. As you know, I previously announced my retirement that takes effect at the end of our fiscal year. We are making solid progress with our strategic growth initiative.

And despite some headwinds, the company is in a strong financial position. McKesson's future is bright. It's been my great honor and privilege to leave this company as chairman and CEO for nearly 20 years. Together, we've created an organization that plays a unique and significant role in healthcare.

No one is better equipped than Brian to lead McKesson into the future. He is a gifted leader and an innovator, with deep industry knowledge and unwavering commitment to customers' success. He has a strong vision for the future of healthcare, both in the U.S. and globally, as well as for how McKesson will continue to play an integral role in helping improve efficiency and effectiveness for patient-care delivery.

Perhaps most important, Brian personifies our ICARE shared principles. In fact, he helped me create them as a member of my leadership team nearly 20 years ago. Throughout his tenure at McKesson, he's always placed the enterprise first, focused on teamwork, collaboration and communication and has consistently made employee engagement a high priority. I know that Brian is a right leader to take McKesson into the future.

In addition, I might add, he is a great husband and a father as well as a friend and a trusted advisor of mine. With my retirement, McKesson will be splitting the role of chairman and CEO. Ed Mueller, our current lead independent director will become McKesson's new independent chairman, effective April 1. Ed has developed a thorough understanding of McKesson over his 10 years of service and serves as a respected leader and will provide continuity for our board.

Over the balance of the fiscal year, the entire board and I will work closely with Brian and Ed to ensure a smooth transition. And after April 1, I will continue to support McKesson in an advisory capacity and I'll remain chairman of the board of change healthcare. I'll be forever grateful for the many things we've accomplished together as a team here at McKesson and for the incredible friendships I had made along the way. McKesson is truly a special place, with our rich history, innovation, culture, and most important, our people.

Everyday, I'm humbled by the opportunity to leave this great organization and together with our employees, make a positive impact across healthcare. I might also mention that with many of you I've worked for years, and I want to thank you for your support overall all of these years and your friendship in some cases. You've always treated us with great respect. You've asked tough questions but fair questions.

And we've attempted to be as transparent as we possibly can. So I appreciate the support. And with that, I'll turn the call over to Brian. Brian?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Thank you, John, and good afternoon, everyone. I want to be the first, probably of many, to recognize and congratulate John for the lasting impact he has had on McKesson. He and I, as he mentioned, have been colleagues and friends for a long time, and I am truly humbled by the opportunity to succeed him as McKesson's CEO. His leadership and vision for the past 20 years have allowed McKesson to achieve the level of success that few companies ever accomplish.

I'm excited to build upon his legacy. I've had the privilege of running nearly every major business in McKesson as well as leading our corporate-strategy function. I know our teams. I know our capabilities, our markets, our customers, and importantly, our employees well.

To lead McKesson at this point in time is energizing and I look forward to advancing the tremendous culture, solid foundation and global platform established by John and his team. The healthcare industry continues to undergo change as we focus on addressing affordability, access and quality outcomes for patients. I'm confident that McKesson is the partner of choice for biopharma, providers and pharmacies in all segments across healthcare to help improve the delivery of health in our communities. As I mentioned on our last earnings call, our strategic growth initiatives are gaining momentum.

Most of the top leaders within McKesson were involved in developing our strategy to accelerate growth, supported by cost-savings initiatives and operating-model efficiencies, like our recently announced headquarter's move to Las Colinas. To succeed in today's evolving market, we will need to find new ways to innovate, speed up decision-making and empower our teams so that we can provide even better value to our customers and patients everywhere. More than 20 years ago, John helped guide our company through a time of crisis and showed us what leadership and resilience look like. Fast forward to today and McKesson's success can be seen both by the financial health of the company and our culture of doing what's right and putting the patient first.

I believe our culture truly is a competitive strength of McKesson. We thank you for that culture, John. We thank you for your tremendous leadership and accomplishments. On behalf of all 78,000 employees, we send a very big thank you, a very big congratulations and of course, just huge wishes for happiness in whatever is next for you.

You will be missed greatly. You'll always be warmly remembered and regarded. Now turning to the quarter. For the third quarter, we achieved total company revenues of $56 billion and adjusted earnings per diluted share of $3.40, which were ahead of our expectations.

As a result, we are narrowing our fiscal-2019 adjusted earnings per diluted share range to $13.45 to $13.65 from the previous range of $13.20 to $13.80. We have reduced the top end of our guide to reflect the $0.26 impact of a customer bankruptcy that Britt will discuss in more detail. And we have raised the lower end of our guide based on the solid Q3 results and early indicators of our fourth-quarter performance. A few comments on our business results.

Our U.S. Pharmaceutical and Specialty Solutions segment had year-over-year revenue growth in the third quarter of 6%. Last month, Rite Aid renewed their distribution and sourcing relationship with us for another 10 years, as we had contemplated in our guidance. We're, of course, pleased that Rite Aid continues to see the value we deliver in our partnership through our industry-leading service levels, which translates to better experiences for their patients and customers, through our competitive pricing, and through our efficient operating model.

All of this helps them to succeed and their decision further validates our sourcing scale and service levels, following Rite Aid's extensive and competitive evaluation process. As it relates to reform, we continue to monitor proposals and share our perspective and collaborate with the administration, policymakers and trade associations. And we've been in discussions with our biopharma partners and customers on opportunities to address the shared concerns of the administration around affordability, access and quality. As the administration implements new strategies that transition from volume to value-based reimbursement, we regularly demonstrate our ability to support our customers and improve patient-care delivery.

As a recent example, The US Oncology Network received incremental payments from both the Oncology Care Model and the Merit-based Incentive Payment System, sometimes referred to as MIPS, reflecting the value we provide to our physician partners. We, at McKesson, continue to believe that community-based care is the best way to address these goals and that value-based care models are important tools to drive improved patient outcomes. We expect that as various reimbursement changes are considered, the value of community-based care will continue to be recognized. Now turning to McKesson Europe.

In the third quarter, we appointed Kevin Kettler, a 13-year McKesson veteran, as chairman of the management board of McKesson Europe. Kevin previously was president of global procurement and sourcing. He managed the international team responsible for growing McKesson's private-label generics business, which is a priority in Europe. Additionally, Kevin served in multiple leadership roles in corporate strategy and U.S.

Pharma over the years. He brings deep experience in pharmaceutical distribution, procurement, marketing and retail pharmacy to the new role in Europe. Let me provide some color on Europe's operating performance in the quarter. Seasonality and market growth in all countries, except the U.K., drove an improved sequential and year-over-year performance.

While most of Europe continues to perform well and grow, the U.K. business does face challenges. The actions we took last year to rationalize our store footprint and streamline our back-office operations only partially mitigated the U.K. government cuts.

We previously mentioned that prior reimbursement cuts in the U.K. were in excess of historical levels and greater than we had planned for in our initial fiscal-2019 guidance. We're currently evaluating the recently released NHS Long Term Plan and we're modestly encouraged by the general increase in healthcare funding that it proposes. While we're pleased to see the important role of pharmacy in the plan, we believe it's premature to expect a near-term return to growth, particularly given the generally weak retail environment and the uncertainties of Brexit.

The U.K. team is working closely with internal and external stakeholders to evaluate the government dynamics and operating environment, making further changes intended to return the business to growth. We remain committed to ensuring the long-term profitability of this business. Now some comments on our Medical-Surgical business.

Medical-Surgical continues to be a real good story for us, reflecting strong market growth, incremental scale from our recent MSD acquisition and benefits from an ongoing shift to lower-cost sites of care. I'm particularly pleased with the segment's performance this quarter, especially when comparing the more normalized flu season experienced so far this year against the unusually strong flu season last year. And looking further ahead, we continue to expect incremental synergies from our MSD acquisition as we integrate operations. This acquisition directly supports our strategic growth objectives of increasing our value proposition for our manufacturer partners and expanding our solutions related to specialty pharmaceuticals.

Finally, McKesson Canada, McKesson Prescription Technology Solutions and our equity investment in Change Healthcare, all included in Other, saw upside in the quarter, driven by organic growth and mitigating actions in Canada to address previously discussed government generic price actions. During the quarter, McKesson Canada continued its progress on mitigating the impact of government-imposed generic pricing cuts that went into effect April 1, 2018. And together with strong organic growth in our McKesson Prescription Technology Solutions business, we were able to offset a slightly lower adjusted equity contribution from Change Healthcare. And specifically regarding Change, as we've mentioned before, to the extent market conditions are suitable, we continue to expect an IPO in the first half of calendar 2019.

Before I turn it over to Britt to provide more detail on the performance of each of these businesses, I wanted to spend a minute just to discuss the opioid litigation and epidemic. As it relates to litigation, the timing for conclusion of the myriad of cases remains uncertain. The magnitude of litigation expense is determined in part by the schedule set in these cases and underlying activity, which is not in our control and therefore difficult for us to project. We do take our fiduciary responsibility to our shareholders seriously.

We will continue to evaluate the cost of all our options as the litigation in different jurisdictions progresses. We were encouraged by a recent decision dismissing the claims of 21 municipalities in Connecticut, finding the lawsuit to be inappropriate means to recover societal costs associated with addiction. As for the ongoing epidemic, I, as many of you, I'm sure, are deeply concerned about the devastating impact it's having on the lives of so many people, including friends and families of McKesson. Our teams are working on solutions.

Last year, Congress passed the SUPPORT Act to address electronic prescribing, electronic prior authorization as well as some provisions related to ARCOS data, opioid production quotas and suspicious orders. Many of the provisions mirror recommendations previously made in our opioid white paper. We also launched an Opioid Foundation that will focus on helping advance solutions to the nation's opioid crisis and is led by a distinguished physician, with relevant public policy and addiction-treatment experience. I'm very proud of McKesson's efforts to combat this epidemic and to support solutions for the future.

With that, I'll turn the call over to Britt and will return to address your questions when he finishes. Britt?

Britt Vitalone -- Executive Vice President and chief financial Officer

Thank you, Brian, and good afternoon. Today, my comments will focus solely on our third-quarter results and fiscal-2019 guidance. We will provide guidance for fiscal 2020 when we report fourth-quarter results in May. As Brian discussed earlier, we are pleased with our fiscal '19 third-quarter results, which were ahead of our expectations.

We continue to make very good progress on our strategic growth initiatives, operating model and cost optimization program. As a result of this performance, we are narrowing our fiscal '19 adjusted earnings outlook to $13.45 to $13.65 per diluted share in fiscal '19 from the previous range of $13.20 to $13.80 per diluted share. Let's jump right into our third-quarter results. Third-quarter adjusted EPS of $3.40, flat compared to the prior year, which was primarily driven by a lower share count and growth in our Medical-Surgical business, offset by higher tax rate, lower profit contribution from our U.S.

Pharmaceutical business and higher corporate expenses. Let me take a minute to discuss tax. As it relates to the higher tax rate compared to the prior year, I'll remind you that our adjusted tax rate in the third quarter of fiscal 2018 of 11.5% included discrete tax benefits of approximately $54 million as well as the cumulative catch-up adjustment related to the Tax Cuts and Jobs Act of 2017 to reflect the new lower federal tax rate of 21%. In addition, McKesson's fiscal-2018 adjusted tax rate was positively impacted by the intercompany sale of software related to our former Technology Solutions segment in the third quarter of fiscal 2017.

Now let's turn to the details of our consolidated third-quarter adjusted earnings, which can be found on Slide 10. Consolidated revenues for the third quarter increased 5% versus the prior period, primarily driven by the growth in our U.S. Pharmaceutical and Specialty Solutions segment and acquisitions. We now anticipate low single-digit percent consolidated revenue growth.

Third quarter adjusted gross profit was up 5% year over year, mainly driven by growth in our Medical-Surgical and U.S. Pharmaceutical and Specialty Solutions segments, including acquisitions. Third-quarter adjusted operating expenses were up 8% year over year, due to charges related to the bankruptcy of Shopko in our U.S. Pharmaceutical and Specialty Solutions segment and acquisitions, partially offset by the reversal of an accrual related to the state of New York Opioid Stewardship Act and ongoing cost management.

Let me take a moment to provide more detail on the customer bankruptcy and the reversal of the New York accrual. First, we reported $60 million in pre-tax charges, principally related to accounts receivable with Shopko, who recently filed for bankruptcy. This amount represents substantially all the exposure related to this customer. We believe this would correlate to an approximate $0.03 impact to the fourth quarter.

While we took steps to manage payment terms and we worked closely with Shopko to ensure we were paid for the products and services delivered, we believe there is risk in our ability to secure full payment and therefore recorded charges during the quarter. We'll continue to pursue payment and we'll provide an update on our progress on our next earnings call. Second, as I detailed on our last quarter's call, while the New York Opioid Stewardship Act was being challenged in court at that time, McKesson reported an accrual in both our GAAP and adjusted results to account for our estimated portion of the annual assessment. In mid-December, a district judge in New York ruled the legislation unconstitutional and thus unenforceable.

As a result of this ruling, McKesson reversed all previously reported charges, totaling approximately $17 million. We will continue to track this matter, following an appeal filed earlier this month. While we benefited from the favorable ruling in reversal of the charge for New York recorded in our U.S. Pharmaceutical and Specialty Solutions segment, it was more than offset by higher opioid-related litigation expenses in corporate.

For the third quarter, we recorded net opioid-related adjusted operating expense of $20 million and year to date, $81 million. For fiscal 2019, we continue to anticipate that opioid-related costs will exceed $100 million. Turning back to our consolidated results. Adjusted income from operations was $918 million for the quarter, a decrease of 2% from the prior year.

We now anticipate adjusted income from operations will decline in the low single digit year over year. Interest expense of $67 million in the quarter was flat compared to the prior year. And our adjusted tax rate was 15.3% for the quarter, mainly driven by discrete tax benefits of $58 million, resulting from tax-planning initiatives and our mix of business. For the full year, our adjusted tax-rate assumption is approximately 17% to 19%.

This guidance takes into account our latest assumptions regarding income mix as well as other one-time items in fiscal 2019 that we do not expect to reoccur. Income attributable to noncontrolling interest was $57 million for the quarter, a decrease of 2% compared to the prior year. Our adjusted net income from continuing operations totaled $664 million, with third-quarter adjusted earnings of $3.40 per diluted share, which is flat, compared to $3.41 in the prior year. Wrapping up our consolidated results.

Our third-quarter diluted weighted average shares were 195 million, a decrease of 6% year over year. During the quarter, we completed $500 million of share repurchases and we continue to expect diluted weighted average shares for approximately 197 million for the year. Next, I'll review our segment results, which can be found on Slides 11 through 14. And let me start now with U.S.

Pharmaceutical and Specialty Solutions. Revenues were $44.3 billion for the quarter, up 6%, driven by market growth, including strong growth in oncology-related pharmaceuticals and acquisitions, partially offset by previously disclosed customer losses and branded to generic conversions. The segment adjusted operating profit for the quarter was down 2% to $593 million due to charges related to the customer bankruptcy discussed earlier and previously announced customer losses, partially offset by growth in our specialty business and the reversal of a charge related to the state of New York Opioid Stewardship Act. Excluding the impact of the customer bankruptcy-related charge and the reversal of the charge related to New York Opioid Stewardship Act, we would have seen year-over-year growth in segment-adjusted operating profit for the quarter.

Segment-adjusted operating margin rate was 134 basis points, a decrease of 10 basis points. For the third quarter, brand compensation was in line with our expectations. Additionally, based on manufacturer price actions taken in January, we continue to be confident in our full-year fiscal-2019 assumption for brand-price inflation in the U.S. to be in the mid-single-digit percentage range.

I would remind you that our branded pharmaceutical contracts are primarily of a fixed rate in nature and as a result, our brand compensation is less impacted by brand-price increases when compared to our historical experience. For full-year fiscal '19, we now anticipate a low to mid-single-digit percentage decline in adjusted operating profit for the segment. This represents an improvement from our prior expectations, driven by our third-quarter operational performance. Next, I'll review European Pharmaceutical Solutions.

Revenues were $6.9 billion for the quarter, down 1%, negatively impacted by $228 million from currency rate movements. On an FX-adjusted basis, revenues were up 2%, driven by strong performance outside the U.K., partially offset by the previously disclosed reduction in owned retail pharmacies, following the closure or divestiture of approximately 200 stores and a challenging operating environment in the U.K. We now anticipate full-year revenue for the segment will be flat compared to fiscal '18. Segment-adjusted operating profit was down 19% to $69 million.

On an FX-adjusted basis, adjusted operating profit was down 16% to $71 million. While our U.K. business was lower than the prior year, driven largely by the impact of the previously announced additional reimbursement cuts and market conditions in our retail business, the rest of Europe performed well, reflecting growth on a year-over-year and sequential basis. The segment adjusted operating margin rate was 99 basis points on a constant-currency basis, a decrease of 23 basis points.

We continue to expect adjusted operating profit to decline year over year for the second-half fiscal-2019 contribution, similar to what was reported in the first half of the year. Moving now to Medical-Surgical Solutions. Revenues were $2 billion for the quarter, up 19%, driven by the Medical Specialties Distributors or MSD acquisition and solid market growth. Excluding the MSD acquisition, segment revenue was up 8%.

Segment adjusted operating profit for the quarter was up 21% to $170 million, driven by solid operational performance, contribution from the MSD acquisition, improved cost of goods and operating expense leverage. The segment adjusted operating margin rate was 845 basis points, an increase of 12 basis points. We now anticipate that the segment adjusted operating profit for fiscal '19 will be at the high end of our previously provided range of mid to high single-digit percentage growth. Finishing our business review with Other.

Revenues were $3 billion for the quarter, up 1%. Revenues were negatively impacted by $113 million from currency rate movements. On an FX-adjusted basis, revenues were up 5%, driven primarily by market growth across the businesses in the segment. We now anticipate that full-year revenues will be flat year over year.

Other adjusted operating profit was up 5% to $224 million. On an FX-adjusted basis, adjusted operating profit was $226 million, driven by growth in our Prescription Technology Solutions business or MRxTS, partially offset by the impact of previously disclosed government initiatives on our Canadian business. We now anticipate that adjusted operating profit will grow in the mid-single digits year over year, driven by the stronger-than-projected contribution from MRxTS. Closing our segment review with Change Healthcare.

Adjusted equity income from Change Healthcare was $52 million for the quarter. As the company continues to make focused internal investments to expand new technologies, to enhance systems and deliver on synergy realization, we remain pleased with the operating performance of the business, which is in line with our expectations. And subject to market conditions, we continue to expect a calendar-first-half IPO. Next, McKesson recorded $138 million in adjusted corporate expenses, an increase of 29% in constant currency year over year, driven primarily by opioid-related expenses.

Due to higher-than-anticipated opioid-related expenses, we now expect adjusted corporate expenses to increase by a high single-digit percentage year over year. Now I've wrapped up our results, let me discuss our updated fiscal-2019 outlook. We now expect adjusted earnings per diluted share of $13.45 to $13.65 per diluted share for fiscal 2019. Our updated outlook reflects the following: stronger-than-anticipated underlying performance in our U.S.

Pharmaceutical and Specialty Solutions segment, which includes the favorable ruling on the New York Opioid Stewardship Act; outperformance in our Medical-Surgical segment; and continued growth within our MRxTS business. These positive developments are partially offset by the customer bankruptcy I previously discussed, higher opioid-related litigation expenses and an updated assumption that foreign-currency exchange-rate movements will have a negative impact of up to $0.05 per diluted share. We are well-positioned to continue to execute in our fourth quarter. I'll now review our working-capital metrics and cash flow, which can be found on Slide 15.

For receivables, days sales outstanding decreased three days to 24 days. Days sales in inventory decreased one day to 29 days. And days payables outstanding decreased four days in the prior year to 54 days. I'd remind you that our working capital metrics and resulting cash flow may be impacted by timing, including the day of the week that marks the close of a given quarter.

We ended the quarter with a cash balance of $1.8 billion. For the first nine months of the fiscal year, McKesson paid $866 million for acquisitions, repurchased approximately $1.4 billion in common stock and paid $216 million in dividends. During the quarter, McKesson issued $1.1 billion in long-term debt, which will be substantially used to repay an upcoming debt maturity, with approximately $1 billion in short-term borrowings outstanding at quarter-end. McKesson generated $141 million in cash flow from operations.

After deducting $405 million in internal capital investments, McKesson had negative free cash flow of $264 million. This result was in line with our expectations. In fiscal '19, we now expect internal capital investments at the low end of our previous range, between $600 million and $800 million and free cash flow of approximately $3 billion. I'd remind you that, typically, during our fiscal third quarter, we experience a net use of cash, primarily driven by the build in inventory for the holiday season.

In addition, in our fiscal fourth quarter, we typically generate more than 2/3 of our annual operating cash flow, with more than $3 billion generated in our final quarter in two of the past three years. We also have a total of $3.7 billion remaining on our share-repurchase authorization, which demonstrates the confidence that we have in our business going forward and the conviction that the board of directors and the management team have that the company shares are an attractive investment opportunity. And finally, our board of directors approved our quarterly dividend of $0.39 yesterday, which will be payable to shareholders in April. Year to date, fiscal 2019, we've returned more than $1.6 billion to our shareholders via share repurchases and dividends, reflecting our focus on providing returns to our shareholders, while also making internal investments and acquisitions to support our long-term growth.

Let me now take a minute to update you on the optimization of our operating model and cost structure. As we announced earlier this month, McKesson has expanded its relationship with Genpact, the global professional services firm focused on delivering process transformation. The expanded relationship will accelerate McKesson's operating model and cost-structure program redesign, which will simplify and standardize finance processes, while deploying leading-edge technologies that will drive improved effectiveness, efficiency and savings. This partnership in combination with other finance-operating initiatives is expected to contribute up to one quarter of the previously announced annual gross pre-tax savings of $300 million to $400 million, which are anticipated to be substantially delivered by the end of fiscal 2021.

We expect that these savings will increase gradually over time and that a majority of these savings will flow to the bottom line. In closing, we are very pleased with the results of our fiscal third-quarter performance and the progress against our strategic priorities. Despite a non-anticipated customer charge, our results exceeded our expectations, demonstrating our commitment to operational execution. Following solid third-quarter performance, we now anticipate fiscal 2019 adjusted earnings per share of $13.45 to $13.65 per diluted share.

We look to build on the momentum of our third quarter and remain confident in our business as we focus on a strong finish to fiscal '19. Lastly, I'd also like to thank John for his outstanding leadership. We're very fortunate to have worked with an incredible leader. John has done a tremendous job leading the company for nearly 20 years.

As we now turn the page to Brian, I'd echo John's comments that he made in the press release today. We're well-positioned, and I believe we're in very strong hands going forward with Brian. With that, I'll turn the call over to the operator for your questions. [Operator instructions] Operator? 

Questions and Answers:

Operator

Thank you, sir. [Operator instructions] And from Evercore ISI, we have Ross Muken.

Ross Muken -- Evercore ISI -- Analyst

Good afternoon, guys. And gain, John, congrats. It's been a pleasure working with you over the years. So I know you probably haven't had a ton of time to kind of digest and prepare, but there obviously was a number of things that came out after hours from HHS around rebates and anti-kickback.

And so it looks like they're trying to push forward with some of the proposals we heard earlier in the year. I guess, at a high level, I know, this is something you feel strongly, you can sort of recruit the economics of it that goes into place. But I guess, how are you thinking about that in the context of just a disruptive force potentially, at least in the short term in the business and how hard the government is going to push at least on this one piece?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Hey, Ross. It's Brian. Thanks for the question. I didn't see that flash across my email screen as I walked into the conference room here.

I thought we might get a question. First, let me say that we support programs that enhance access, quality and cost. And if we think about the wholesaler model and how our economics and the supply chain works, we're not directly predicated on the safe harbor in question. Our economics really come from the manufacturer and revolve around the fair value of the services that we provide to them.

We continue to believe that we run a highly efficient distribution and supply chain service and that they, over the years, have reinforced that view, and through various evolutions in our market and our industry. We continue to be paid fair value for the services that we provide, and that's based on the conversations that we've been engaged in today. We continue to believe that, that will be the case. So I might also just comment that we are not just a supply chain company in terms of logistics, but a pretty sophisticated financial operation as well.

And on behalf of our manufacturers today, we administer lots of contract prices between manufacturers and hospitals or manufacturers and pharmacies. And literally millions of price-item customer combinations today, we do it at scale and we do it with great accuracy. And in our pharmacy technology businesses that you heard Britt talk about in terms of their strong current performance, we have very sophisticated at-scale pharmaceutical-related transactions, over 17 billion a year, connecting directly at the pharmacy counter. So clearly, we will continue to engage in conversations with our manufacturer and other partners as people shift through the implications of what has just come out.

But I focus you back on -- we continue to believe that we deliver a very important service in the pharmaceutical supply chain. We continue to be paid for that service that has evolved over the years. We expect it will continue to evolve. But the net-net, we would expect we'll continue to be paid appropriately for the services that we provide.

Ross Muken -- Evercore ISI -- Analyst

No, that's super helpful color. And just maybe relative to the quarter, is this -- I feel like all of the segments, sort of relative to your expectations, came in at least in line or maybe even a touch better in some places. Do you feel like this is sort of evidence of, aside from some of these pieces that -- the hiccups that come now, again, like what happened with Shopko, aside from something unusual like that, the underlying trends in each of your businesses that leave sort of that worst or flat and maybe in some cases are certainly maybe even a touch better. And we're starting to see that bottoming that hopefully should be the jump-off for growth eventually in sort of the out years?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Well, we were certainly pleased with the operational performance of many of our businesses in the quarter. And as we've talked over the past months, we did see brand inflation come in line with where we had expected it to. That was a good development and provides some good underpinning for us. We see the generic market as reaching some point of stabilization.

It's always competitive, but it's competitive in the sense we feel confident -- are comfortable historically. And we do think that the focus that we've had over the past few months on the operating models and the discipline is beginning to resonate across our businesses. So I think, I would say, I feel real good about the quarter -- the operational quarter that the business put up.

Ross Muken -- Evercore ISI -- Analyst

Thanks so much, Brian.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Thank you, Ross.

Operator

And moving on, we have Charles Rhyee with Cowen and Company.

James Auh -- Cowen and Company -- Analyst

Hi. This is James Auh for Charles. It looks like the MedSurg business performed better than at least we had expected and the margins improved 12 basis points year over year. Can you just talk more about what drove that margin expansion and maybe what gives you confidence to improve the outlook, as evidenced by your revised segment operating-profit guidance?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Thanks for the question, James. And we were pretty pleased with medical business. I would characterize it as pretty solid performance, really, across the business. Most of our segments performed on or ahead of where we had expected them to.

We performed well on the gross-profit line. I think we saw them upside from expenses, and this is an environment, where we're operating in a normalized flu season when a typical year, we would expect a little more tailwind from flu. We're in more normal than, say, last year's really strong season. And I think, part of it is just good execution.

We're obviously continuing to benefit from the MSD acquisition. And as we progress in the integration of the MSD acquisition, we feel good about the progress we're making and it continues to be on track. So I look at the medical business and just feel a pretty solid performance, really, up and down the P&L.

John Hammergren -- Chairman and Chief Executive Officer

And I might just underpin that as I mentioned in my remarks, excluding the MSD acquisition, which Brian mentioned is performing well in terms of integration, grew at about 8% growth year over year. So that's really solid for our growth within the ongoing business really across that business. So 8%, excluding MSD, I think, it really underpins Brian's comments about the solid performance of that segment.

James Auh -- Cowen and Company -- Analyst

OK, great. And also can you maybe talk about the reimbursement environment in the U.K.? Do you get any sense of visibility into any incremental cuts?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Well, as I've mentioned in past comments, we always expect some level of reimbursement headwind. We have experienced in the prior few years abnormally high headwinds, I would say. That's clearly challenged the business. If I think about the current reimbursement landscape, there were -- the NHS typically does a three-year plan, and this is the third year of the plan and that plan would have called for them to push through some pharmacy-specific cuts, which they elected to not do, which we took as a mild positive that the NHS is in tune with the landscape of community pharmacy in the U.K.

Obviously, they've come up with the 10-year -- the NHS England's 10-year plan and community pharmacy was highlighted in that plan as having an important role in addressing cost, access and quality for them. This -- just this week, yesterday or maybe even this morning, in fact, NHS announced some incremental funding into the provision of community health around GPs, but also including other healthcare professionals, which we think just continues to reinforce their view of the importance of community provision of health and addressing the cost challenges of NHS. We're still digesting a lot of that. And I would not want to ever declare a victory on the reimbursement front, just given recent experience.

But we would like to think that we've probably gone through the most significant of that. Now it's really a matter of how we continue to evolve the retail pharmacy model and to be a more integrated part of healthcare delivery in the communities in England.

James Auh -- Cowen and Company -- Analyst

All right. Great. Thank you.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Thank you.

Operator

Moving on, from JP Morgan, we have Lisa Gill.

Lisa Gill -- J.P. Morgan -- Analyst

Thanks very much and good afternoon. John, I sincerely want to wish you the very best. I hope you enjoy time with your family. I may be the only one on the call today that has been on all 79 earnings calls with you from the beginning.

So I will truly miss you, as you know. My question would be, though, Brian, you made a couple of comments. One, you talked about the Q3 being ahead of the internal expectations. Was there anything that was pulled forward from Q4? Because you also made a comment that the early indication of feeling good about where you stand for Q4.

So I just want to understand if there was anything, number one, that was pulled forward? And then secondly, as we think about the fourth quarter, if there's any moving parts? Because if I look at the new revised guidance, it does come in kind of toward the lower end of where the Street is on the midpoint.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Yeah. Thank you, Lisa. I'll maybe make a couple of remarks and then let Britt add some color. Just with regard to the performance of the business in Q3, I think, I characterize it as pretty solid and feeling good across many of our businesses.

I don't believe there was any unique pull forward, or I think of it as just core solid operating performance.

Britt Vitalone -- Executive Vice President and chief financial Officer

And Lisa, maybe what I would add to that, I agree with everything that Brian said. As we think about Q4 and one of the things that I mentioned in my remarks is really around branded price inflation. And although we've talked a bit more of our branded, compensation is about 95% now fixed in nature and less variable. There still is that contingent part obviously that we've talked about briefly at JP Morgan.

We feel comfortable on our mid-single-digit range. And again, we had very strong performance that, we believe, will continue in through Q4.

Lisa Gill -- J.P. Morgan -- Analyst

That's helpful. Thank you.

Operator

Moving on, we have Eric Percher with Nephron Research.

Eric Percher -- Nephron Research -- Analyst

Thank you. And I'll echo congrats to John and many thanks to Craig. For Brian and Britt, the question on opioids. I think, the first part is, relative -- you've given some of the solutions that McKesson has taken part in.

I'd be interested, Brian, to hear your perspective on the role that McKesson or a distributor plays and maybe some of the responsibility or limitations of responsibility that distributor should hold? And then, Britt, a $100 million in legal expense, that's a significant number. Is there a lot of early stage work and will that ever inflow? Or is that where we're going to be for foreseeable future?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Well, I'll take the first part of your question, Eric. And as you well know, it's -- the healthcare supply chains are incredibly complicated with lots of actors playing various different roles. I mean, as it particularly relates to opioid, we get the products to DEA-licensed pharmacies. They fulfill those based on scripts written by DEA-licensed physicians.

And the DEA itself even controls the overall quantity of opioids in the marketplace. And so while we have a role in that physical supply chain, I would say that we would -- we feel like a disproportionate amount of the attention has been placed on wholesalers to this point.

Britt Vitalone -- Executive Vice President and chief financial Officer

Eric, I'll take your second question. Again, we've updated our guidance on the opioid-litigation costs. And again, we -- our best view on it right now is that it'll be in excess of $100 million for the year. I think, it's challenging for us to really have visibility and finding what the cost could be over the longer term.

These costs have continued to increase over the balance of this year. And I think, as we think about going forward, projecting the cost going forward will be difficult. It will depend on a lot of different things. Decisions that the judge will make in the various cases, how the judge will schedule certain milestones in each of the cases.

It is very difficult for us to predict how each of those situations will play out. So we'll continue to update you as we go forward. And what we've given you now is our best projection on those costs for at least for this year.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

And we do take this responsibility in a very serious way. At this point, where we are, we think it's very important that we invest in the legal defense, that we get the best lawyers to represent us in that defense. And as Britt said, it's very difficult to predict where and how and when these things will evolve. But our commitment is to be good stewards of the capital that you have invested in us, and we will continue to keep you updated as the process unfolds.

Eric Percher -- Nephron Research -- Analyst

Thank you.

Operator

And next, we have Brian Tanquilut with Jefferies.

Brian Tanquilut -- Jefferies -- Analyst

Hey. Good afternoon, guys. Just a question on CVS on that contract. I mean, what are your expectations around the ability to retain the current services that you provide them.

And then what are your thoughts on any additional services that you can provide, now that they -- yeah, any additional services that you can add to the contract?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Thanks, Brian. I'll start with we have a long-standing relationship with CVS. We've been longtime partners. And we think that we service their business to the highest standards and levels that can be found in the industry.

So we value and appreciate the relationship we've had with them over the years, and we would fully expect that we will continue that relationship. We are in discussions with them currently around the renewal and extension of that agreement. And like we've said many times, I think, if you look at the industry, there's a pretty good track record of renewing these. And certainly for McKesson, we feel very strongly that our track record of renewing and maintaining these relationships is strong, other than the occasional loss from the acquisition-related activity.

We think, CVS well respects the work that our associates do on their behalf. And so we enter into these discussions. We have every full expectation to renew it. Now we often talk about CVS as the big customer for the U.S.

Pharma business, and that certainly is true. We also have relationships with them in our RelayHealth and some other parts of the company as well. So it's a pretty big broad comprehensive relationship, overall. And we're optimistic that we will continue that relationship.

Brian Tanquilut -- Jefferies -- Analyst

Right, sounds good. Thanks, Brian.

Operator

Next, we have Michael Cherny with Bank of America.

Michael Cherny -- Bank of America Merrill Lynch -- Analyst

Great. Thanks a lot for all the color today. I know, it's addressed earlier in terms of the HHS and the rebate rule. I'm not expecting, as you said, a view on this.

I think, we've asked this question in the past, but when you talk about going back and making sure you get the appropriate compensation, what else goes into the conversation in terms of, is this creating an opportunity with your customers to explore new services, to pitch them on some of these things, whether it's CoverMyMeds and some of the other areas that they haven't possibly over the past? Are there other services that they're coming back and asking you to try and pursue over time? Just trying to understand if a situation like this with uncertainty around how the pricing paradigm's going to play out for pricing as a whole could create incremental strategic opportunities for the company that historically has been pretty active on the M&A front.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Yeah, great. Thank you for that question. As I -- we think about addressing an issue like this. And when I think about healthcare, it's pretty fundamentally connected upstream, downstream.

I mean, whether it's employers, payers, PBMs, wholesalers, retail pharmacies, it's a pretty interconnected system. And we're fortunate in McKesson that really have businesses, solutions and relationships across multiple of those constituents. So we tend to talk on these calls a lot about the dialogues we have with manufacturers, but we certainly have dialogues with those other constituent customers as well. And I think one of the great strengths of McKesson is a breadth of reach that we have and the capabilities we have, including some unique capabilities like in CoverMyMeds and in RelayHealth, which we would think there is good potential for some opportunities.

It's contingent, of course, on how this evolves. But when we meet with our partners, whether that's upstream or downstream, we try to bring the fully capability and complement of McKesson into those discussions, not to let it get narrowly focused on just one piece.

Michael Cherny -- Bank of America Merrill Lynch -- Analyst

Thanks.

Operator

And next from Leerink, we have David Larsen.

David Larsen -- Leerink Partners -- Analyst

Hi. Congrats on the good quarter. Can you talk a little bit about the Rite Aid renewal? Are those renewal rates reflected in this quarter's results or the new guidance for fiscal '19? And then can you maybe talk a little bit about the sell-side market environment as it relates to generic pricing? Thanks a lot.

Britt Vitalone -- Executive Vice President and chief financial Officer

David, thanks for that question. I'll start and then I'll Brian jump in. As we've talked about before, we were very pleased obviously with renegotiating or renewing Rite Aid for a longer period of time. We think, that there's strategic opportunities for both of us.

As we've also said, this was renewed within our guidance. So there will be -- with the guidance that we gave you today includes the renewal with Rite Aid.

David Larsen -- Leerink Partners -- Analyst

Is it in the quarter? Is it fully reflected in the quarter, this quarter?

Britt Vitalone -- Executive Vice President and chief financial Officer

Fully reflected in our numbers, in our results. Yes.

David Larsen -- Leerink Partners -- Analyst

OK, great. And then can you maybe just touch on generic deflation? Like how is that trending relative to expectations without getting too specific? One of your peers said mid-single to high single-digit deflation rates is what they're seeing. Is that what you're seeing as well or...

Britt Vitalone -- Executive Vice President and chief financial Officer

Yes, we don't give specific ranges on the rates of generic deflation. But as Brian mentioned, we're seeing a more stable or more normalized environment around generics. Again, I think, it's important to look at both the sell-side as well as the buy-side. On the sell-side, we are seeing a competitive marketplace, as we've seen for many years.

And then we expect that to continue, but we're seeing a very stable environment. And then on the buy-side, we're very pleased with the performance that we have at ClarusONE. We think, that, that entity is still performing quite well and it is providing us the opportunity to continue to work very closely with the manufacturers. And we think that the buy-side environment is more normal in terms of historical ranges and it's a more stable environment than it has been several quarters ago.

So we're very pleased with the environment that we're in. It's a competitive environment, but a more stable one.

David Larsen -- Leerink Partners -- Analyst

Thanks, Britt. Appreciate it.

Britt Vitalone -- Executive Vice President and chief financial Officer

Yup.

Operator

Next question comes from Ricky Goldwasser with Morgan Stanley.

Ricky Goldwasser -- Morgan Stanley -- Analyst

Yeah, hi. Good evening. And John and Craig, wishing you all the best. Enjoy your time.

And Brian and Holly, I'm looking forward to working with both of you. So Britt, this might be a question for you but I didn't congratulate you. When you think about it -- I know, earlier in the call, you said that you're going to focus only on fiscal year '19. But I do note that starting next week, starting Monday, most of the questions we're going to get will be on fiscal year '20.

So just if you can just help us think about this factor that we should consider -- I mean, obviously there is Rite Aid and CVS that you already talked about, which are likely to be headwinds next year. But how should we think about any other factors that we should consider, any other tailwind that you -- we factor in as we think about next year?

Britt Vitalone -- Executive Vice President and chief financial Officer

Yeah. Thanks for the question, Ricky. And maybe in another call, you can congratulate me on something.

Ricky Goldwasser -- Morgan Stanley -- Analyst

I hope that you have a long tenure going ahead.

Britt Vitalone -- Executive Vice President and chief financial Officer

Thanks for that. So I think as we've talked about, we're very pleased with the quarter, and there's a lot of things that both Brian and I outlined and we view as providing momentum as we go into Q4. And certainly, we feel very strongly about as we move forward. We talked about our medical business and we had very good performance in our medical business, not only from the acquisition of MSD, but the rest of the business performed quite well also.

We talked a little bit about our McKesson Prescription Technology business, and we were certainly seeing good -- new product growth as well as good revenue growth in that business. And then our U.S. Pharmaceutical and Specialty Solutions business, again, as we talked about, we had the customer charge in the quarter. Outside of that customer charge and the reversal from the New York State Opioid Stewardship Act, we would have had growth in the quarter.

And so we feel that there's really strong growth underneath in that business as well. So there's a number of areas in our business that are performing quite well. We certainly feel good about the position that we're in as we close the third quarter and as we have momentum going into the fourth quarter. Those will be a few of the areas that I would point out to you right now.

Ricky Goldwasser -- Morgan Stanley -- Analyst

OK, so nothing on '20. So let me ask you another question here. The -- obviously, the healthcare market is changing and may be faster than we'll anticipate and/or appreciate heading into this year. So Brian, from your perspective, as you look ahead, as you look at, matter of fact, your first year as a CEO of the business, what do you think is kind of like the one area or maybe the two areas that are going to be your top priorities? Or where you think that you're going to spend most of your time on? There's the opioids.

There is -- obviously, the relationship with the manufacturers, a number of different things. So from your perspective, what are really kind of like the things that your key priorities will be?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Well, yeah. Thank you for the question. It certainly is a dynamic time in our industry. And we often, I think, in these calls, focus on clouds.

And the fact of the matter is, when I look at McKesson and I look at the breadth of the businesses we have, I look at the reach in the channels, I look at the positioning in the community-based channels and the capabilities whether they're supply chain, whether they're software, pharmaceutical transaction or Medical-Surgical related, I think, we've got this a tremendously broad set of assets and capabilities, unbelievably talented teams. And that change creates great opportunities for companies like ours that can bring these assets together in unique and differentiated ways on behalf of biopharma partners, on behalf of provider customers. I think, to me that's the really exciting part of it, and that's the real opportunity that lies ahead. And so that's where I'll be spending my time, with our partners upstream, downstream and with our teams that are dedicated on delivering the value to those partners in and out every day.

Ricky Goldwasser -- Morgan Stanley -- Analyst

Thank you. And congrats again.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Thank you, Ricky. One last question?

Craig Mercer -- Senior Vice President Investor Relations

Yeah.

Operator

All right. So the final question from Goldman Sachs, we have Robert Jones.

Robert Jones -- Goldman Sachs -- Analyst

Great. Thanks for sneaking me in. John, wish you the best. Craig, it's been a pleasure.

I guess, Brian, just going back to this idea that you discussed that there are services that you, the wholesaler, provide for hospitals and other channels that aren't currently being leveraged in the retail channel. I heard something obviously very similar from one of your peers this morning. Obviously, the HSS news seems to be kind of pushing us toward this kind of net pricing world, which seems to play a part in this. Could you maybe just level set us and maybe just elaborate a little bit on what specifically the services are, that changing or current pricing dynamic would allow for a wholesaler to leverage into the core channel?

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Well, I think, the reality is we're going to have to see how things evolve here and how various constituents respond to the proposal that's been laid out. What I feel good about when I think about the capabilities at McKesson, and I mentioned this in my comments, is the fact that we do financial transactions, we do pharmaceutical transactions today in various parts of our business at scale with high accuracy, with really mature, developed, established incredible reputation for performance around those. And so I do think, as we looked how the markets will respond, how various segments will respond, we are in a good position to be able to provide solutions, kind of whatever that evolution is.

Robert Jones -- Goldman Sachs -- Analyst

Thanks so much.

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

OK. Thanks, Robert. And thank you, Craig. I'd like to thank all of those of you on the call with us for your time today.

I certainly look forward to engaging with you and the rest of our investor community going forward. I want to acknowledge John one last time, thank him one last time for just the terrific career accomplishment and the impression he's left on me and that I know he's left all across the teams of McKesson. He'll be greatly missed. I want to thank our employees for their dedication to our customers and partners in line with our ICARE value of putting the patient and the customers first in everything we do.

In closing, I'm excited about the opportunities ahead of us. McKesson continues to execute against our fiscal-2019 plan, and we look forward to updating you with our fiscal 2020 outlook in a few months' time. I'll now hand the call back to Craig for his review of upcoming events for the financial community. Craig?

Craig Mercer -- Senior Vice President Investor Relations

Thank you, Brian. On Thursday, February 28, we will present at Leerink Partners 8th Annual Global Healthcare Conference in New York, and we look forward to releasing our fourth-quarter earnings results in early May. With that, thank you and goodbye.

Operator

[Operator sign-off]

Duration: 64 minutes

Call Participants:

Craig Mercer -- Senior Vice President Investor Relations

John Hammergren -- Chairman and Chief Executive Officer

Brian Tyler -- President and Chief Operating officer and Incoming Chief Executive Officer

Britt Vitalone -- Executive Vice President and chief financial Officer

Ross Muken -- Evercore ISI -- Analyst

James Auh -- Cowen and Company -- Analyst

Lisa Gill -- J.P. Morgan -- Analyst

Eric Percher -- Nephron Research -- Analyst

Brian Tanquilut -- Jefferies -- Analyst

Michael Cherny -- Bank of America Merrill Lynch -- Analyst

David Larsen -- Leerink Partners -- Analyst

Ricky Goldwasser -- Morgan Stanley -- Analyst

Robert Jones -- Goldman Sachs -- Analyst

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