Criteo (CRTO) Q3 2023 Earnings Call Transcript

Criteo (CRTO -0.63%)
Q3 2023 Earnings Call
Nov 02, 2023, 8:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Good morning, and welcome to Criteo's third-quarter 2023 earnings call. All participants will be in listen-only mode. [Operator instructions] Please note, this event is being recorded. I would now like to turn the conference over to Melanie Dambre, vice president, investor relations.

Please go ahead.

Melanie Dambre -- Vice President, Investor Relations

Good morning, everyone, and welcome to Criteo's third-quarter 2023 earnings call. Joining us on the call today, Chief Executive Officer Megan Clarken and Chief Financial Officer Sarah Glickman are going to share some prepared remarks. Todd Parsons, our chief product officer will join us for the Q&A session. As usual, you will find our investor presentation on our IR website now as well as our prepared remarks and transcripts after the call.

Before we get started, I would like to remind you that our remarks will include forward-looking statements which reflect Criteo's judgments, assumptions, and analysis only as of today. Our actual results may differ materially from current expectations based on a number of factors affecting our Criteo's business. Except as required by law, we do not undertake any obligation to update any forward-looking statements discussed today. For more information, please refer to the risk factors discussed in our earnings release as well as our most recent form 10-K and 10-Q filed with the SEC.

We will also discuss non-GAAP measures of our performance. Definitions and reconciliations to the most directly comparable GAAP metrics are included in our earnings release published today. Finally, unless otherwise stated, all gross comparisons made during this quarter against the same period in the prior year. With that, let me now hand it over to Megan.

Megan Clarken -- Chief Executive Officer

Thanks, Melanie, and good morning, everyone. Thank you for joining us today. I'm pleased to report that we delivered another solid quarter with top line and adjusted EBITDA above our expectations, driven by organic growth acceleration, market share gains in retail media, and strong cost discipline. Our performance is a testament to our team's hard work and the trust of our clients who continue to prioritize performance and rely on our solutions to drive sales and return on ad spend.

We've embarked on a significant transformation journey since I joined Criteo four years ago, and we've successfully moved our business from a single-solution retargeting player to a multi-solution platform offering end-to-end AI enabled ad tech services with a focus on commerce. We've demonstrated resilience, and we're now positioned at the forefront of the changes in our industry, all while navigating the impacts of signal loss, the global pandemic, geopolitical conflicts and a volatile macroeconomic backdrop. Our unique commerce data at scale, deep integration with retailers, differentiated technology, advanced AI, world-class team, and R&D powerhouse had been the foundation of our strategy to become the leading ad tech provider for commerce media, the fourth wave in digital advertising. Since our investor day one year ago, we're focused -- continued to focus our business on areas of high growth and expanded our leadership position in commerce media.

We've maintained a high say-do ratio and built the only unified AI-driven platform that directly connects advertisers with retailers and publishers to drive commerce on retailer sites and the open Internet. Over the past 12 months, we've successfully integrated our acquisition of Iponweb and brought our commerce media platform to life for our clients. We further expanded our partnerships with agencies, retailers, and supply partners just as we said we would. We're well on our way to delivering over $1 billion in contribution ex-TAC this year for the first time in Criteo's history, including over $200 million in retail media alone where we have a leading market footprint.

We've achieved a number of important milestones since we unveiled our commerce media platform vision last year. Let me highlight some of these achievements since then and during the third quarter. Starting with retail media and our self-service Commerce Max demand site platform, which became generally available in September. We're the first to unify the retail media ecosystem with a multi-retailer, multichannel, and multi-format approach.

We believe our deep integrations with retailers ensure accuracy and fidelity of the data to execute against the market is exactly what the market is looking for. Fully integrated capabilities to advertise to shoppers at the digital point of sale across multiple retail media networks and to leverage unique retail audiences built on real shopper data for targeting offsite with full funnel, closed loop measurement. It's just the beginning, but we've already received strong feedback from our partners, including GroupM, Flywheel, and Dentsu and their brands. Agencies and brands are increasingly leaning into retail media as the most effective closed loop marketing investments, tying an ad directly to a sale.

In addition to driving incremental sales, retail media helps brands better understand who are buying their products, what type of shopper prefers their brands, and who those shoppers are that enter their category. The retail media spend going through our platform grew 39% this quarter as we've grown our footprint to 2,500 brands, and agencies are increasingly contributing to our growth. Overall, the large agency holdcos have increased their retail media spend with Criteo by 50% so far this year in the U.S. and doubled their spend in Europe and APAC compared to the same period last year.

At our Retail Media for All event in September, we also shared more about Commerce Yield, our retailer monetization solution suite that offers flexibility for retailers and marketplaces to monetize their online, offline, and in-store assets. We now partner with 220 retailers after adding 10 new retailers in Q3. And we more than doubled the number of countries we operate in over the past year. We're proud to have won the trust of an increasing number of retailers globally, including most recently Saks, DocMorris, and Mercatus.

In addition, we had two exciting new wins this quarter. They are two of the largest U.S. retailers. We'll announce these when we're able to.

We're pleased to now be the partner of choice for close to 60% of the top 25 U.S. retailers that have monetization programs. We're pushing ahead to drive unification with advertising ecosystem-based solutions and standards across multi-retailer, multi-marketplace, and multi-commerce environments. We've been actively investing in key areas of measurement and insight with the aim to drive an even more impactful set of solutions for brands and their agencies to reach their full potential with retail media.

This includes partnering with industry leaders such as the trusted measurement provider, Integral Ad Science. With this, brands can be assured that media buys are being seen, their ads are reaching real users across any on-site ad format, and that they are measured using industry standards so that they can compare results. While measurement is important, insights and analytics are critical navigation needs for clients and a differentiator for Criteo because of both our access to such extensive data sets and our patented AI-powered digital shelf analytics. We're empowering retail media businesses with our commerce insights offering to better inform monetization strategies and drive larger brand investments.

Walmart Connect Mexico is successfully leveraging these insights and almost tripled brand spending in Q3 compared to last year. It's still early days for most of our clients, but we're excited to see that retailers and brands are increasingly taking advantage of the compelling retail media opportunity. Over the past year, the average number of retailers that brands are advertising on has increased by over 60% across our client base. Next up, let me talk about how we've been accelerating growth in our supply business since the successful launch of our Commerce Grid supply side platform, or SSP, in June.

Commerce grid had a great debut and is quickly gaining share. Our Commerce Grid SSP represents another path for us to capture incremental commerce media budgets from established DSPs. We're already seeing incremental demand from top agency holdcos for our proprietary commerce audiences and supply packages, and we're excited to expand this opportunity to retailer audiences as we're about to launch our first campaign leveraging retail data for audience extension across the open Internet through Commerce Grid. This represents a powerful digital advertising shift for advertisers looking to engage with real shoppers and a big growth opportunity for 2024.

Moving on to marketing solutions. More clients are activating always-on strategies to acquire and retain customers using our Commerce Growth suite of services. As a reminder, always-on refers to a service where advertisers can spend with us to drive the best results the best way we see fit. As we have evolved beyond retargeting, that spend is optimized for our clients up and down the advertising funnel.

In this context, we're excited by the continued traction of commerce audiences to complement retargeting as marketers are looking for more touch points with consumers across their buyer journey to drive performance. Our investments are paying off as our clients are leveraging a broader and richer audience set from targeting new shoppers who resemble existing high-value customers to finding relevant shoppers with contextual targeting or engaging shoppers who are actively researching the products and services that they offer. Our ability to target highly relevant and valuable in-market audiences is helping us gain ground against competitors that provide less precise targeting on the open Internet. In addition, we expanded our partnership with Shopify as the first open Internet platform integrated into the Shopify Audiences product.

Shopify Plus merchants can now instantly upload first-party audiences of high, medium, and potential intent generated by Shopify and then activate campaigns with Criteo. This opens up opportunities to attract new Shopify Plus merchants that haven't used our solutions before and may consider using Criteo alongside Meta, Google, Pinterest, TikTok, or Snap. Lastly, we're encouraged by our prospects to extend our commerce value proposition to Meta. We've demonstrated our ability to drive incremental performance to our existing open web campaigns when accessing Meta's large scale inventory and powerful communities.

Following successful testing, we have an opportunity to extend the reach of our campaigns on Facebook and Instagram for hundreds of clients in Q4 and beyond. As a testament to the power of their platform play, we've seen an acceleration and upselling and cross-selling dynamics with 38% of our clients now using more than one Criteo solution compared to 33% a year ago. Within marketing solutions, clients that have embraced the full power of our acquisition and retention solutions spent on average 30% more than a year ago in Q3, and this momentum is continuing. These dynamics have contributed to rebalancing our top-line mix with retargeting now representing less than half of our business for the first time ever this quarter.

A critical part of our transformation is to lay the foundation for the future. This includes AI-driven innovation to fuel future growth and our multi-pronged addressability strategy to enhance our resilience post third-party identifiers. We have privileged access to the largest commerce datasets on the open Internet to feed our AI models, and we continue to integrate generative AI into our platform with a focus on improving performance and user experience for our clients and optimizing our service delivery process. We're planning to offer AI-powered creative tools like intelligent image generation to clients to enhance performance.

In retail media, we're focused on bringing sponsored ads into conversational environments as more consumers are utilizing chat bots on retailer websites. Internally, we're using AI to empower our sales team to drive more effective new client leads and enhance client experience through faster response to inquiries. Turning to our multi-pronged addressability strategy. We focused on three pillars to succeed in environments deprived of third-party signals, including our first-party data strategy, our participation in Google's Privacy Sandbox, and also our access to more closed and authenticated environments like retailer sites and social platforms.

First, we continue to progress on scaling our first-party media network to retarget consumers with consented first-party data matching and cookieless environments. Remember, we collect significantly more hashed emails, or HEMs, than similar alternative industry IDs, which means that we can leverage hashed emails as interoperable match keys to connect demand and supply across our network. And we're pleased to see HEM bidding increase every quarter. This is a crucial advantage to effectively find and monetize commerce audiences on the open Internet once the industry finally moves beyond third-party signals.

Second, we remain one of the largest scale partners in the Privacy Sandbox to which we've dedicated significant time and resources. Early next year we plan to assess the effectiveness of the Privacy Sandbox APIs when Google phases out third-party cookies for 1% of Chrome users for the web. The real-world results will be critical to further assess the economics associated with the Privacy Sandbox solution, its scalability, and the industry's readiness to absorb the significant changes and technical complexity. Our differentiation lies in our ability to help our clients reach consumers in closed and authenticated environments like retailer sites and social platforms.

Our extensive partnership with our retailers enables privileged access to first-party data for hundreds of millions of monthly users, and we're potentially expanding our reach to billions of logged-in users on social platforms or other environments where we expect to participate in the future. To conclude, we believe we're better positioned than we've ever been, ever been before to drive performance for our clients across the entire marketing funnel. According to a recent Forrester survey, 90% of retailers say demand from advertisers for commerce media has increased significantly during the past 12 months as there's nothing better than advertising at the digital point of sale or accessing in-market shoppers. We're about to enter a critical year for digital advertising, and our primary focus will be to deliver performance and continuity for our clients while continuing to invest in our growth areas to scale our commerce media platform.

It's important to acknowledge that our path won't be linear, but we believe we've built a strong moat through a combination of unique and proprietary technology, commerce data, and retail expertise to navigate the significant changes ahead of us and capitalize on the next wave of digital advertising and, indeed, the future of digital advertising. With that, I'll hand it over to Sarah to discuss our financial results and our outlook.

Sarah Glickman -- Chief Financial Officer

Thank you, Megan, and good morning, everyone. Our third-quarter performance reflects our strong execution despite a mixed macroeconomic environment. Revenue was $469 million, and contribution ex-TAC was $245 million. Reported contribution ex-TAC reflects a year-over-year $5 million favorable forex impact.

At constant currency, our third-quarter contribution ex-TAC grew by 13% on top of 14% growth in Q3 2022. This includes organic growth of 8%, driven by strong growth in retail media, up 29%, and a return to growth in marketing solutions, up 1% year over year at constant currency. Within marketing solutions, commerce audience was up 31%, partially offset by retargeting being down 7% as expected. Iponweb contributed -- contributed $34 million.

We continue to shift our top-line mix to our fast growing new solutions for retail media, commerce audiences, and Iponweb that represented 51% of our contribution ex-TAC in our third quarter. Our client retention at 90% remains resilient. Turning to our business segments. In retail media, revenue of $50 million, and contribution ex-TAC grew 29% at constant currency to $48 million.

Our growth is primarily driven by our client base in the U.S. and our retail marketplaces. In Q2, we added 10 retailers and 100 brands, and our same retailer contribution ex-TAC retention was up sequentially to 123%. We also saw strong growth from our agency partners and robust brand bookings, mainly in CPG, our largest vertical, as brands shift more spend to digital channels.

The retail media spend reactivated in Q3 grew 39% year over year, above market growth, demonstrating that we continue to gain share. In marketing solutions, revenue was $386 million, and contribution ex-TAC was $163 million with strong growth in commerce audiences offset by lower retargeting. While retargeting was down 7% year over year, it improved sequentially as the integration of our deep learning algorithms and advanced vector database technology into our recommendation engine has helped marketers enhance campaign performance. Our clients continue to operate in a choppy economic retail and consumer environment with scrutiny on their advertising dollars.

That being said, our retail vertical improved sequentially, and our travel vertical continues to perform well, up 35% year over year in Q3 and above 100% on a two-year stack basis. We delivered strong growth in commerce audiences, up 31% year over year or 60% on a two-year stack basis, driven by cross-selling dynamics as our clients value having one partner to help them engage with consumers across their entire buying journey. Iponweb's performance was up double digits on a stand-alone basis, primarily driven by accelerated growth for our commerce SSP. We delivered an adjusted EBITDA of $68 million in Q3 2023.

Non-GAAP operating expenses 5% year over year due to Iponweb, partially offset by our cost-reduction actions. As we transform our business, we continue to drive cost efficiencies while allocating resources to growth areas. We are on track to deliver higher cost savings closer to $70 million given our rigorous focus on cost management and efficiencies, largely offsetting growth investments. Moving down the P&L, depreciation and amortization increased 28% in Q3 2023 to $25 million.

Nonshare -- non-cash share based compensation expense increased to $24 million, including $7 million related to Treasury shares granted to Iponweb's founder as part of the acquisition. Our weighted average diluted share count was 60.2 million. This resulted in diluted earnings per share of $0.12 and adjusted diluted EPS of $0.71 in Q3 2023. We have a strong financial position with solid cash generation and no long-term debt.

We had $747 million in total liquidity as of the end of September, which gives us significant financial flexibility to execute our growth and capital allocation strategy. As expected, free cash flow was $4 million in Q3 due to the CNIL payment of $43 million. We anticipate significant free cash flow generation in the fourth quarter in line with the seasonality of our business including retail media and Iponweb. The primary goal of our capital allocation is to invest in high-ROI organic investments and value-enhancing acquisitions and to return capital to shareholders via our share buyback program.

We deployed $103 million of capital for share repurchases in the first nine months of 2023. This included 0.9 million shares repurchased in Q3 at an average cost of $30.4 per share. Turning to our financial outlook which reflects our expectations as of today, November 2nd. As we enter the last and largest quarter of the year, we remain cautious in our planning giving the significant uncertainties in the macroeconomic and geopolitical environment.

We saw muted trends in October, including softer media trading and lower traffic for Iponweb. As we move to the holiday season, our sales teams are actively engaged with our clients to deliver performance and strong results. Overall, we expect Q4 contribution ex-TAC of $296 million to $302 million, growing by 5% to 7 % at constant currency. We estimate forex changes to drive a negative year-over-year impact of about $2 million to $4 million on contribution ex-TAC in Q4 given the weakening of the euro and yen against the U.S.

dollar. We expect adjusted EBITDA between $109 million and $115 million. For the full year, we now anticipate contribution ex-TAC growth of approximately 9% to 10% at constant currency in 2023. This assumes low single-digit organic growth and the full-year impact from our acquisition of Iponweb.

We continue to expect contribution ex-TAC growth of 25% to 30% for retail media. For commerce audiences, we expect contribution ex-TAC growth of approximately 30% as advertisers continue to shift more budgets and adopt full funnel activation. We now anticipate an adjusted EBITDA margin of approximately 27% to 28% for 2023. This reflects the flow through of our refined top line and a 50-basis-points impact from incremental FX headwinds due to the weakening of the euro and yen against the U.S.

dollar. We expect a normalized tax rate of around 25% in 2023. We anticipate capex of about $90 million, mainly related to the planned renewals of our data centers, which most spend was incurred in the first half of the year. For modeling purposes, we assume a flat number of shares outstanding in 2023.

Lastly, we are making great progress toward our long-term ambitions and our strategic plans to establish ourselves as the ad tech partner of choice for commerce media. Along this journey, our commitment to our investors is to continue to be transparent. I would like to take a few minutes to provide an update on the financial aspects of our long-term growth ambitions that we shared with you this time last year at our investor day. The assumptions that underpinned our financial ambitions at that time anticipated some but not all the dynamics that have affected the market over the past 12 months.

Starting with a macro economic environment, as you already know, during late 2022, we, along with many in our industry, were impacted by a significant slowdown in advertising demand. Although the macro backdrop looks more stable today, it is still highly volatile. And this impacts our run rate for growth. Next, as you know, Google is entering the final stages of their Privacy Sandbox initiative.

While Criteo has leaned into a close collaboration with Google, and we remain confident about our own readiness, there are uncertainties related to Google's plan to test with live traffic and deprecate third-party cookies in the same year. Thirdly, as a market leading tech provider in retail media, we are enabling long-term sustainable and profitable business models with our partners. For our most mature partners, our economic pricing model is evolving to drive further scale, higher lifetime value, and more profitability. In this context, our largest retailer is expected to shift to a multi-year SaaS-like revenue fee structure for the services we provide.

This self-service model enables increased efficiencies and opens up visibility into future revenue. And importantly, it drives further spend to our platform. In addition to recurring SaaS-like fees, our economic pricing model also includes take rate volume based fees and additional fees for value added services. As a result of these changes, while we expect our retail media gross media spend to continue to outpace the market, we currently anticipate that our 2024 retail media contribution ex-TAC growth rate could be lower in 2023.

We also continue to win new clients at a rapid pace, including two of the U.S.'s largest retailers in recent weeks, and we are confident that Criteo is well positioned for sustainable growth and increased profitability. Given these three factors, our ambition to achieve $1.4 billion in contribution ex-TAC is not expected to materialize within the 2025 time frame. Our strategy remains the same. Our execution is tight.

We are laser focused on top-line scale and profitable growth across our entire business with operational cost efficiencies and margin expansion over time and solid cash generation. We're in the largest growth area of the market, and our focus on winning share in commerce media is relentless. Our strategy and execution is already paying off. As we continue to execute and gain scale, we will report on our progress in realizing our ambition to be the partner of choice for commerce media today and for the long term.

The future is wide open. And with that, I'll turn it over to the operator to begin the Q&A session.

Questions & Answers:

Operator

Thank you. [Operator instructions] At this time, we will pause to assemble our roster. The first question is from the line of Mark Kelley with Stifel. Please go ahead.

Mark Kelley -- Stifel Financial Corp. -- Analyst

Thank you. Good morning. Sarah, can we dive into the last part of your prepared remarks, just about the 2025 targets. When I think about all of the newer wins you've had, whether it's Uber or other marquee names, and then you just hinted at two really large retailers in the U.S.

that you just can't announce yet, when I take all of that positive commentary and kind of win momentum and pair that with your thoughts on retail media for next year and the growth expectations, those two don't totally align in my head. So, maybe, can you walk through the moving pieces a little bit more outside of the fee structure changes and some of the other moving pieces? Obviously, weaker challenging macro environment, but just how are those new wins layering in, and I guess, maybe, what are you seeing from some of your more legacy clients? Thank you.

Sarah Glickman -- Chief Financial Officer

Yeah, thanks, Mark. Well, first of all, I do want to focus on the share gains we have in retail media today where we're delivering services to 60% of our U.S. top retailers. And we continue to deliver to 50% of our European retailers.

So, the strategy hasn't changed. The clients are terrific, and we continue to meet with them weekly, daily talking about strategy, talking about operations, talking about execution. What has changed for 2024 is our largest customer. We've recently engaged in a renewal, and we've moved to an economic pricing model that is more sales-like.

That's a scale player, a mature player. We continue to drive massive value to them, and we continue to -- which also delivers, of course, value for us. But with that, we have more SaaS-like recurring revenue. So, it's really shifting the economic model.

We do continue to have the volume based take rate fees, and we continue to have pricing structure for the value-add services. Our expectation is that the national brand dollars are going to shift into our ecosystem. It all takes time. And so, as a market maker, we feel very good about where we are in terms of client base, in terms of our product, in terms of our strategy.

However, for 2024, we're starting from a lower starting point versus our ambitions in the 2025 ambition. And our expectation is we'll take, I would say, a shorter term hit on the growth rate versus where we expect it to be in 2024. That's really the biggest change -- is a short-term, I would say, adjustment to the growth rate with the expectation of short-, medium-, and long-term gains on all the things you spoke about, client base, product mix, and continue to shift dollars. And we're relentless on looking and ensuring that we continue to drive those brand dollars into the Criteo platform.

Mark Kelley -- Stifel Financial Corp. -- Analyst

OK. All right, thanks. Maybe just one quick follow-up just on the SaaS fee structure and then the take right on top of it. I guess, are you seeing more competitive pressures from other retail media network providers? I guess, what was the reason for the fee structure change?

Sarah Glickman -- Chief Financial Officer

Yeah, I would say the fee structure change is more in line with our newer contracts which -- so, we see it as more of an adjustment to the way we do business. And with scale, we'll continue to drive more fees and more scale. We're also continuing to add capabilities into our commerce media platform. We delivered a lot this year, of course, with C-Max.

The focus on C-Grid, as well for retailer curation and as you know, from Todd's road map over the next year or two years. But we continue to look at how can we drive digital spend for brands into the commerce media platform.

Megan Clarken -- Chief Executive Officer

Yeah, I'll just add. It's a good question, a good topic. Sarah said before that our strategy remains the same, it does. And it's working with -- growing share by the day and, certainly, winning in this space.

It's -- we're carving out a marketplace here. We're building something for the long term. And it is a long-term vision where core of our strategy is to win the retail as we continue to do that. The second part of our strategy is to grow with the retailers, and we do that by driving demand to them, but also building out capabilities that they can subscribe to through a SaaS-type model.

And then as we're building out this marketplace is to be flexible and work with our clients to evolve our pricing models to ones that work for both of us that create sustainable profitable economics for both of us. And so, these are the things that we're working through as we're relatively early in the stage of building up this marketplace. But it doesn't take away from the strategy and the strategies that we're unfolding.

Mark Kelley -- Stifel Financial Corp. -- Analyst

All right. Thanks, Megan. Thanks, Sarah.

Operator

The next question is from Ygal Arounian with Wedbush Securities. Please go ahead.

Ygal Arounian -- Wedbush Securities -- Analyst

Hey, good morning. It's Ygal Arounian with Citi. I just want to keep kind of digging into that point. I guess, I'm not really fully understanding.

First of all, I want to make sure I heard you, Sarah, that the retail media contribution ex-TAC could be lower in 2024 than it is in 2023. And so, maybe first, what's prompting the shift to the SaaS-like model? Was it -- was it more from you guys or more from your client? And then, I guess, the piece that I'm not totally getting is why it's less revenue generative, right? So, it should theoretically be growing the billings next year, but you're getting less of a contribution as you shift the SaaS model. So, can you help just please explain that a little bit better? Thanks.

Sarah Glickman -- Chief Financial Officer

Yeah. First, we'll clarify, retail media will continue to grow. What we're anticipating is that the growth rate will be lower, certainly lower than we had assumed in our ambition. And we anticipate it will be lower than our 2023 growth rate as a short-term perspective.

The biggest shift in the model with our largest scaled retailer is that we were doing more Criteo sold for all brands. And as our retailers shift, and many have already shifted to this model, some will do their own sell for their largest brands. And we will continue to sell for the medium to long tail. In addition to that, we receive fees for everything that goes through our platform, which is all the volume, that's the biggest change.

And again, we do anticipate, and we do see many opportunities for us to continue to drive scale, not just with this large scale player, but also with the significant ecosystem we have in the U.S. and in Europe and, of course, as we continue to build out AsiaPaC as well.

Ygal Arounian -- Wedbush Securities -- Analyst

OK, that's helpful. Sorry, I misunderstood. And then with the launch of Commerce Max, maybe you could just share a little bit on early reads, what you're hearing from agencies and partners. And within that vein, also Omnicom made an acquisition this year, just this week, that feels like they're moving more into retail media on their own or commerce media as a whole.

And Omnicom has been a key partner, so does that change anything with your relationship with Omnicom at all? Thanks.

Sarah Glickman -- Chief Financial Officer

And sorry. Just one thing on the last part of your question. I do want to emphasize that our retail media, our commerce media platform is self-service. So, a huge benefit of driving scale and driving to these new economic models is there is a shift to more self-service.

And that will enhance our profitability over time. We are -- we do have positive contribution across our businesses. So, the expectation is not only will we drive scale and deliver top line, but we're also continuing to deliver profitability overall for Criteo. So, those are -- those are other key factors as we look at the other platform.

In terms of C-Max, we -- we've had terrific traction in terms of the number of retailers, brands, and agencies coming into that platform. It's going to take time to see the dollars, so we're starting to see the flow through coming through in Q4. We just launched in September as you know, and our expectation is that it will continue to drive in 2024. The conversations are terrific.

The contracts that we're seeing -- or sorry, the agreements that we're seeing with the agencies and brands are incredibly encouraging. And retailers are absolutely leaned in.

Megan Clarken -- Chief Executive Officer

So, that one's -- again, we're excited about C-Max and the traction. We had a really great launch at that event. It seems like only weeks ago. And so, the follow-up is definitely coming, but the momentum is building around that.

I think you asked also about about Flywheel Omnicom, is that correct?

Ygal Arounian -- Wedbush Securities -- Analyst

Yeah, just because they've been an important partner here. So, does that change the partnership at all, the relationship?

Megan Clarken -- Chief Executive Officer

No, it doesn't change the partnership at all. The relationship is still strong. It actually -- what it does do is it further sort of validates the importance of retail media. So, as more and more agencies are leaning into their own capabilities to be able to stand up teams and technology to accommodate brands asks for retail media spend, this is -- just validates that that agencies are really leaning into this.

They're not making a retail media buy as part of a social buy or a buy on another type of media. So, it's very positive. If you look through the -- I call it the supply chain, I guess, of the way technology is used all the way through from the conversation with the brand, all the way through to buy, Flywheel is right up the very end of that, at the very top of that. And we work with them to activate their buys.

So, again, very, very, very positive for retail media and commerce media as a whole, and we continue to enjoy our relationship with them.

Sarah Glickman -- Chief Financial Officer

Yeah. And just to add to that, Flywheel was one of the biggest buyers of retail media utilizing our APIs. They're a fantastic partner with us. We've done a lot of cross marketing with them as well at events.

They're in-housing some of the tools, so they can buy across retail media networks. So, we see that as a positive for us. And of course, it increases their own operational efficiency from an Omnicom perspective. And ultimately, agencies are shifting to create commerce media centers of excellence, which we see as a terrific sign for us, especially given our [Inaudible] relationships.

Operator

Sir, are you done with your question?

Ygal Arounian -- Wedbush Securities -- Analyst

Thank you.

Operator

The next question is from the line of Doug Anmuth with JPMorgan. Please go ahead.

Unknown speaker

Hey, this is Katie on for Doug. Thanks for taking the question. I just want to dive a little bit more into the 4Q outlook. I think that the organic growth is implied to decelerate slightly versus 3Q levels.

So, can you just provide some more color on what you're seeing quarter to date that might be making you a little bit more cautious and how we should think about sizing like some of these moving pieces like macro geopolitical conflict and the holiday season so far? Thanks.

Sarah Glickman -- Chief Financial Officer

Absolutely. I mean, we saw a soft October. So, that's a starting point, especially with trading, patents media trading. In terms of the holiday season, of course, we're expecting a terrific holiday season.

I'll see sales teams are hauling in. We're not seeing an early start to sale -- to holiday season. So, that's the caution. And that's the caution.

I would say we're similar to most others in terms of watching and seeing. We're bullish. We know we love to deliver performance for our clients, and we're leaning all in, but that's where our caution is, is knowing that we're not seeing an early holiday season and, frankly, reading the daily news and seeing some of the concerns raised. We're going to be keeping a close eye on the retailers' results as they come out over the next few weeks, and that will be a gauge.

Week on week, we are seeing improvement coming into November, so good signs but not enough for us to sign off on a terrific Q4, especially given it's a pretty short season with the [Inaudible]. That being said, we feel terrific about the strong Q3 we delivered, and we're looking forward to continue to deliver for a strong Q4 as well.

Unknown speaker

OK, thanks. And if I can just do one more, is there anything you can share and how to think about 2024 profitability? Just thinking about the fact that you realize some cost efficiencies in 2023, so how should we think about the pace of investments next year? Thanks.

Megan Clarken -- Chief Executive Officer

Yeah, we have a program now in a rigor around operational excellence. So, we've been very focused on our operating model or operational excellence on knowing where we -- we should be taking more efficiencies but also where we need to invest for growth. We're not going to give guidance for 2024 on this call, but I would say we feel very good about the $70 million that we delivered in 2023. That was above our plan of $60 million.

And it's part of our operating rhythm that we will continue to look at where do we see ability to invest and also where do we see ability to continue to be more efficient. The shift to the commerce media platform and the self-service capability enables more efficiency. And the continued focus on ensuring that we're delivering for our clients at scale also enables flow through of those dollars to the bottom line as well.

Unknown speaker

OK, thanks.

Operator

The next question is from Matthew [Inaudible] with Morgan Stanley. Please go ahead.

Unknown speaker

Hi, everybody. Thanks for taking the questions. I guess on the -- on the guidance for '24 and kind of like the expectation step down for '25, how much of it is macro versus micro? So, you talk about an expectation to outpace the market in '24, are you expecting to outpace the market to the same magnitude you did before just the market will be weaker? What's the mix there? And then I have a follow-up. Thank you.

Sarah Glickman -- Chief Financial Officer

Yeah. Well, first of all, we're not giving guidance for 2024, but, of course, we know, as as always, we'll discuss guidance in our early 2024 call after year-end. Our expectations is that we will continue to outpace the market on media spend. And we're focused on short, medium and long term, and in particular, medium to long term.

For 2024, most of the challenge is the macro, I would say, slow down from the beginning of Q4 last year that was pretty significant. So, the starting point is significantly different. That would be the key item that's changed the focus on the ambition to meet where we wanted to be by 2025. Yeah, we're making a market.

We're spending time getting the product right. We feel fantastic about our launches. We feel good about the economic terms that we've set with our clients. We feel terrific about the pricing model we have for performance, advertising, and for retail media.

And frankly, we wanted to make sure we were transparent with all of you as we go along this journey. So, the uncertainty includes Privacy Sandbox. We feel very good about where we will be for next year. Internally, it's a major dynamic shift for our industry, and that's all going to happen in 2024 From testing to deprecation.

That's the biggest disruption the advertising industry has seen in the past 20 years. So, there is of course some uncertainty as it relates to that.

Megan Clarken -- Chief Executive Officer

Yeah, I'll just hang again because I want to reiterate this -- the long-term story here because it's just so critical. We're in this for the long term, and our strategy remains the same. You will see that we continue to win retailers and -- from the biggest retailers to the smallest retailers, we're winning them. We're significantly ahead when it comes to features and capabilities and how much we're doing for those retailers.

We respond to them every single day to make sure that we're in lockstep with them in their journey and that we're growing with them. And so, this is a long term market play of which we find ourselves in a terrific position. During this, we have to continue to work with those clients to evolve their economics to make sure their long-term sustainable focus on the right things, they drive profitability for us. And that's what you're seeing in the short term.

But this is -- we see -- continue to see a massive -- a total addressable market for us. We're now set closer to the markets, the size of the market that's available to us, and we're driving headlong toward our leadership position in that. So, [Inaudible] for the long term as much as you can.

Unknown speaker

Got it. Thank you. And then just on commerce audiences, it was definitely another strong performance there this quarter. I think you mentioned in the slide deck, you know, no incremental signal loss impact in the quarter.

So, I guess what is -- what is motivating people to lean in to commerce audiences even as kind of retargeting is declining somewhat year on year? Is it just preparing for a signal loss next year? Why are people doing it so aggressively now when retargeting is -- it's not getting any worse in Q3?

Megan Clarken -- Chief Executive Officer

Well, it's a new tactic for us. We've talked about it for a little while. And it's -- it is a new -- it's a new-ish tactic for us. And as I said before, we've wanted to expand beyond retargeting to offer solutions that go up a funnel.

And our clients are looking for those -- that optionality to be able to move their dollars around depending on what objective they're trying to meet. Commerce audiences, as we said when we were doing our event last year, is sort of based on audiences that are shopper audiences, that are commerce based audiences as opposed to people who may be searching their family tree or doing different activities not close to the point of sale. And so, having those -- that capability there for targeting is a very powerful one. But let me not speak to it.

Let me pass it across to Todd, who's the architect of commerce audience. And he can talk you through.

Todd Parsons -- Chief Product Officer

Yeah. Thanks, Megan. I can't add that much, but I can say that the growth is really pretty simple. If you think of how growth marketers are doing business, they're splitting their attention between acquiring new customers, the best new customers who are shoppers based on real commerce data.

And then they're looking at ways to retain those customers and drive more lifetime value. In the past, retargeting really fell into more of the latter bucket, and commerce audiences fall more into the former. If you look at how spend is cut across those two activities, today, about 30% is still going to retention-style marketing, and about 60% or 65%, a little bit more, are going to growth on the acquisition front. So, what you're seeing in this growth is we -- to Megan's point, we brought a new capability to customers that are already thinking about both activities together.

And we gave them an avenue to spend both with us. And that's why you're seeing this growing as rapidly as you are, and we expect it to continue.

Unknown speaker

Thank you.

Operator

The next question is from Matthew Thornton with Truist Securities. Please go ahead.

Matt Thornton -- Truist Securities -- Analyst

Yeah. Hey, good morning. Two questions if I could. First? On the retail media shift that you're seeing with your top client to more of a self-serve model.

Is there any way to think about what percentage of retail media is still tied to a more full service take rate take model and thus still could shift to more of a self-serve model? That would be the first question. Second question, and maybe this one's for Todd. The Privacy Sandbox has been open for testing. You've been working for -- with Google for a while now.

So, my question is, have we learned anything about just the usability or the efficacy that informs or incrementally informs your opinion for 2024? I would think that there's probably some learnings and either gain in confidence or loss of confidence as you think about 2024. But -- but again, I'm just kind of curious if there have been learnings on that front. Thanks so much.

Sarah Glickman -- Chief Financial Officer

Yeah. I'll take the first part of that question. I mean, in terms of the retail media model with our economic model with our clients, we feel very good about the economic pricing that we have across the board. We've renewed most of our clients over the last 12 months, and we continue to renew.

We've also seen already a shift to -- to large brands being sold by the client versus by Criteo. And our commerce media platform capability being self-service already leans more into a platform pricing model. So, ultimately, we anticipate that growth to continue in terms of scale and in terms of that mix of, I would say, SaaS-like fees plus volume-based fees plus value pricing for other services that we're delivering. And that's where most of our contracts already are and are continuing to shift.

It's going to be around the scale and continuing to bring in new capabilities with increased fees coming in over time. It's really the scale play along with that that new economic pricing model. Then I can hand over to Todd on your Privacy Sandbox question.

Todd Parsons -- Chief Product Officer

Yeah, thanks a lot, Sarah. Matt, we, of course, have learned a lot on the back of a very large investment at the company with the Privacy Sandbox and partnering with the Google team. What we've learned so far is that we can do a reasonably good job with our targeting, our recommendation, our bidding, and our measurement as we have in the past. And what we're excited to learn next because the knowledge that we've gained thus far has really been on traffic that commingles Privacy Sandbox with third-party cookies.

And what we're really waiting to do and learn from next is the January or Q1, rather, release of cookies less traffic by Chrome, that 1 % of the population that will be made available for testing for five months thereafter on a completely cookieless basis. So, we've been preparing for this, and we're feeling very good leading into that test. We're going to learn a lot once we see how pure cookie-free traffic can be targeted, can be made recommendation to, can be measured. But we feel very strong going into that period, and we're going to be excited to share the results of our testing as we go through and as we have in the past.

Megan Clarken -- Chief Executive Officer

Let me -- let me just jump on this one a little bit because Matt has an interesting question, and it really speaks to the DNA of Criteo. So, I do want to say something about this. I have a background as an athlete, as some of you know. And as an athlete you train every day, twice a day for a day that is years ahead, years ahead.

And it's just -- it's about your resilience. It's about keeping your eye on the prize regardless of the ups and downs. At Criteo, we do exactly the same thing. So, we are laser focused on getting through the Privacy Sandbox, having trained for it for years.

And it's the same story with our positioning and our future for our ad tech position for commerce media, the ad tech provider for commerce media. It is eye on the prize. It is training every single day, twice a day for the day in the future. And that's the DNA that we have developed here.

So, I just wanted to throw that out there because it's just an important part of who we are.

Matt Thornton -- Truist Securities -- Analyst

Great. Thank you.

Operator

There are no other questions.

Melanie Dambre -- Vice President, Investor Relations

OK. Thank you, Megan, Sarah, and Todd. This now concludes our call for today. Thanks, everyone, for joining.

We're ready for any additional questions. Have a good day?

Sarah Glickman -- Chief Financial Officer

Thank you. Bye-bye.

Megan Clarken -- Chief Executive Officer

Thank you.

Todd Parsons -- Chief Product Officer

Bye, bye.

Operator

[Operator signoff]

Duration: 0 minutes

Call participants:

Melanie Dambre -- Vice President, Investor Relations

Megan Clarken -- Chief Executive Officer

Sarah Glickman -- Chief Financial Officer

Mark Kelley -- Stifel Financial Corp. -- Analyst

Ygal Arounian -- Wedbush Securities -- Analyst

Unknown speaker

Todd Parsons -- Chief Product Officer

Matt Thornton -- Truist Securities -- Analyst

More CRTO analysis

All earnings call transcripts