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DATE

Wednesday, April 29, 2026, at 1 p.m. ET

CALL PARTICIPANTS

  • Chief Executive Officer — Joseph Margolis
  • Chief Financial Officer — Jeff Norman

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TAKEAWAYS

  • Core FFO per Share -- $2.04, representing a 2% year-over-year increase, and exceeding the company’s internal expectations.
  • Same-Store Revenue Growth -- 1.7% year over year, outpacing internal projections and accelerating 130 basis points sequentially from 0.4% in the prior quarter.
  • Same-Store Occupancy -- 93%, a decrease of 20 basis points year over year, but with the occupancy gap narrowing by 50 basis points since year-end.
  • Same-Store NOI Growth -- 1.2% year over year, improving 110 basis points from the prior quarter's 0.1% growth.
  • New Customer Rate Growth -- Averaged 2.5% in the quarter on a per square foot basis, with figures moderating from 5%–6% in January–February to just over 1% in March.
  • Third-Party Management Growth -- Net addition of 60 stores, lifting the total managed portfolio to 1,916 stores.
  • Management Fee and Other Income -- Increased over 9% year over year, reflecting expanding third-party management operations.
  • Net Tenant Insurance Growth -- Over 5% year-over-year improvement.
  • Bridge Loan Program -- Maintained an average balance near $1.5 billion; originations declined to $5.5 million versus over $50 million in the prior year period.
  • Balance Sheet Fixed-Rate Debt -- 83% at fixed rates, with an effective 93% when considering variable rate loan receivables.
  • Weighted Average Interest Rate -- 4.3%, with liquidity of approximately $2 billion available through revolving lines of credit.
  • 2026 Acquisition Projection -- $200 million, with management expecting materially more transaction volume, primarily via joint venture structures.
  • Guidance -- Full-year 2026 core FFO per share guidance maintained at $8.05 to $8.35 and same-store performance outlook unchanged, despite first-quarter outperformance.
  • Expense Growth -- Would have been 1.5% year over year if not for above-budget weather-related costs; Q1 saw higher expenses in utilities and repairs due to snow removal.
  • Tenure of Tenants -- 64% of tenants have stayed over 12 months (up 167 basis points); 46% over 24 months (up 190 basis points) from the prior year.
  • Bad Debt -- Reported down to 1.5%.
  • Customer Preference for Onsite Service -- 39% of customers choose to sign a lease in-person; 28%–30% have never interacted digitally or by phone with the company.
  • Supply Trends -- Percentage of same-store properties facing new competition delivery has decreased from the high-20% range in 2021–2023 to 8% in 2025 and projected at 6% in 2026.
  • Market Commentary -- Steady demand observed, with improvement in supply particularly noted in Sunbelt markets such as Atlanta, Austin, Dallas, Miami, and Phoenix.
  • L.A. County State of Emergency Headwind -- Management expects a 40 basis point negative impact for the full year, tied to local rent restrictions.
  • Stock Repurchase -- $140 million repurchased in Q4 2025 at under $130 per share, with an additional $1 million to $1.5 million bought in early Q1 2026 before halting for regulatory reasons.

SUMMARY

Extra Space Storage (EXR +2.00%) management emphasized that supply moderation and broad-based revenue improvement, including positive trends in previously challenged Sunbelt markets, are contributing factors to current and anticipated operating gains. Executives elaborated on the company’s proprietary nightly pricing algorithms, which dynamically calibrate for both rate and occupancy at the unit level to grow total revenue portfolio-wide. Commercial lending activity declined sharply year over year within the bridge loan program, reflecting slower external transaction activity, though approval pipelines for future originations remain active. High occupancy and accelerating length-of-stay metrics underscored ongoing strength in customer retention, while expense growth was kept within guidance except for specific weather impacts. Management reiterated its acquisition and core FFO guidance but exhibited caution regarding macroeconomic uncertainties for the remainder of the year.

  • Norman acknowledged a switch to reporting move-in rate growth by square foot, stating, "While similar, they aren't exactly apples-to-apples, and that reduces the number by about 100 basis points."
  • Management stated that its pricing discipline remains unchanged regardless of acquisition source, with no assumptions of purchases from the bridge loan portfolio in guidance.
  • Geographical performance improvements were attributed primarily to reduced new supply rather than increased top-of-funnel demand or external housing market changes.
  • Management does not anticipate accelerating asset sales as a primary source of capital, with selective dispositions serving portfolio optimization objectives instead.
  • Insurance expense growth in Q1 exceeded 10%, but renewals are expected to be "relatively flat, if not better" per Norman, due to a favorable insurance market environment.

INDUSTRY GLOSSARY

  • ECRI: Extra Space Storage’s proprietary system for managing in-place rent increases and customer retention algorithms.
  • Bridge Loan Program: A lending initiative by Extra Space Storage providing interim financing to developers or owners of self-storage assets, generating fee income and serving as an acquisition pipeline.
  • NOI: Net Operating Income, representing property-level operating performance (income minus operating expenses, before interest and taxes).
  • Joint Venture Structure: Investment vehicle where Extra Space Storage holds a minority or shared interest in a property, typically to improve capital efficiency and mitigate risk.
  • Third-Party Management Platform: Extra Space Storage’s program for managing self-storage assets owned by other investors, generating management fees and performance income.
  • Cap Rate (Capitalization Rate): A valuation metric for real estate investments, calculated as the property’s net operating income divided by its acquisition price.
  • Sunbelt: Southern U.S. geographic region, especially markets like Atlanta, Dallas, Miami, and Phoenix, referenced due to exposure to supply trends and demographic shifts in self-storage.
  • State of Emergency (L.A. County): Regulatory situation restricting rent increases and impacting revenue growth at Extra Space Storage properties located in Los Angeles County.

Full Conference Call Transcript

Joseph Margolis: Thanks, Jared, and thank you, everyone, for joining today's call. We are pleased to report first quarter core FFO of $2.04 per share, up 2% year-over-year. Our solid performance demonstrates the strength and resilience of our diversified portfolio and best-in-class platform as we navigate an improving operating environment. Operationally, we delivered positive same-store revenue growth of 1.7%, which exceeded our internal projections. We ended the quarter with same-store occupancy at 93% compared to 93.2% in the prior year, with the year-over-year occupancy delta improving 50 basis points since year-end.

We did this while continuing to achieve positive rate growth to new customers during the quarter, and our systems continue to optimize for total revenue with no preference for move-in rate or occupancy. We are seeing encouraging broad-based revenue improvement across our markets, driven primarily by declining new supply. The sequential new customer rate gains we have been achieving over recent quarters are now translating into revenue growth. These positive operating trends position us well as we enter the leasing season. Our diversified external growth platform continues to be effective across multiple channels. We continue to review a high volume of acquisition opportunities while maintaining a disciplined approach given current asset pricing relative to our cost of capital.

We are projecting $200 million in total acquisitions for 2026, under the assumption that we will close materially more in total transactions, primarily in asset-light joint venture structures. Our bridge loan program continues to perform well, maintaining an average balance of approximately $1.5 billion in Q1 2026. This program not only generates attractive interest income, but also serves to expand our management business and provides an opportunity for future acquisitions. Our third-party management platform added 84 stores in the quarter with net growth of 60 stores, bringing our total managed portfolio to 1,916 stores. The consistent demand for our management services demonstrates the value we deliver through superior property performance, operational expertise and our data and technology platforms.

Overall, we are encouraged by our first quarter performance. The sequential improvement across our portfolio gives us confidence in our ability to capitalize on continued supply moderation and strengthening fundamentals as we progress through 2026. I will now turn the time over to our CFO, Jeff Norman.

Jeff Norman: Thanks, Joe, and hello, everyone. As Joe mentioned, we are off to a good start in 2026, and we are especially pleased with our store-level operating performance. Same-store revenue accelerated 130 basis points from 0.4% in the fourth quarter of 2025 to 1.7% in the first quarter of 2026, and same-store NOI growth improved 110 basis points from 0.1% to 1.2%. We are seeing the benefit of multiple quarters of positive new customer rate growth begin to flow through to revenue growth, and our pricing models continue to utilize rate, occupancy and marketing spend to drive total revenue.

We also had solid expense control, with all categories in line with our estimates, outside of utilities and repairs and maintenance, which ran higher than expected primarily due to snow removal and other weather-related items. Excluding the above budgeted portion of weather-related expenditures, total year-over-year expense growth would have been 1.5%. Our ancillary businesses also delivered strong performance during the quarter. Management fee and other income grew over 9% year-over-year, reflecting our expanding third-party management platform. Net tenant insurance growth was over 5%, and our bridge loan program produced steady fee and interest income. All components of our diversified revenue model are performing well and contributing to our overall results.

Our balance sheet remains in excellent shape, with 83% of our total debt at fixed interest rates, a figure that increases to 93% on an effective basis when accounting for our variable rate loan receivables. Our weighted average interest rate stands at 4.3%, and we currently have approximately $2 billion in capacity on our revolving lines of credit, providing us with strong liquidity and plenty of growth capital. We are maintaining our full year 2026 core FFO guidance range of $8.05 to $8.35 per share, as well as our same-store performance outlook.

While our Q1 performance exceeded internal expectations and we're encouraged by the sequential improvements we're observing, we believe maintaining our current guidance range appropriately balances the positive momentum we're experiencing with the uncertainties that remain in the broader macroeconomic environment. We will revisit our annual guidance with our second quarter earnings after the leasing season has played out. In summary, we're encouraged by the acceleration in same-store NOI and the strong performance across all parts of our business, driving positive core FFO growth. The combination of our operational strength, talented team and diversified growth platform gives us confidence in our ability to continue delivering long-term shareholder value through 2026 and beyond.

With that, operator, let's go ahead and open it up for questions.

Operator: [Operator Instructions] Your first question comes from the line of Michael Goldsmith with UBS.

Michael Goldsmith: First question, positive move-in rates over the past year seemed to carry the same-store revenue growth to a much higher level in the first quarter with the same-store revenue growth of 1.7%. Now that move-in rates are moderating, should that weigh on same-store revenue growth for the balance of the year? And is that reflected in your same-store revenue growth guidance that implies moderation from here? Just trying to understand the impact of street rates flowing through the algorithm. And does that imply a decel later in the year?

Jeff Norman: Yes. Thanks for the question, Michael. No, not necessarily. So while same-store -- or excuse me, new customer rates are an important part to driving same-store revenue growth, obviously, all the other revenue levers are also important. So we did see new customer rate growth moderate from 5% to 6% in January and February to, call it, a little over 1% in March. And then that averages for the quarter at about 2.5% because of the higher volume that you see from a rental standpoint in March. But over that same period of time, particularly in March, we actually picked up occupancy.

And as we've always said, we're much more focused on just driving revenue and not focusing on any particular lever. While we're on the topic, I should probably also mention, you probably noticed we converted that metric from reporting new customer rates on a per unit basis to a per square foot basis. While similar, they aren't exactly apples-to-apples, and that reduces the number by about 100 basis points. So on a like-for-like basis, move-in rates would have averaged about 3.5% for the quarter. On a per square foot basis, it was closer to 2.5%.

Michael Goldsmith: Got it. And while we're on this topic, Jeff, do you mind providing an update on what you've seen -- we're almost done with April now, but what you've seen so far in April from a street rate occupancy perspective?

Jeff Norman: Yes, continuation of what we saw in March largely where we continue to see improvement in occupancy from both a sequential standpoint and a year-over-year standpoint where that continues to tighten. And then a new customer base from a new customer rate standpoint, modestly positive.

Joseph Margolis: And continuing to be ahead of budget.

Jeff Norman: Yes. Yes.

Operator: Your next question comes from the line of Samir Khanal with BofA Securities.

Samir Khanal: I guess, Joe, maybe to start off, how would you characterize sort of top of funnel demand today? Maybe compare that to last year. And at this time, as we start the leasing season, curious on your thoughts.

Joseph Margolis: I think demand is steady, if I had to characterize it. I don't think we've seen any material improvement or any material degradation in demand. Our systems, our platform, our customer acquisition abilities allow us to capture more than our share of demand that's in the market. So we continue to be the highest occupied of any of our peers at the highest rates. And that's a good spot for us to be in.

Samir Khanal: And maybe as a follow-up on the other side of it, I mean, it certainly feels like commentary is more of optimism. Is that primarily from sort of the lower supply you're seeing? Maybe expand on that, please?

Joseph Margolis: Yes. That's a good follow-up. So yes, the demand being steady, the -- correlated to that is we are seeing improvement in the supply situation. And many of the markets that were particularly impacted by supply in the Sunbelt, we are starting to see improvement in those markets. So that's very encouraging for us, particularly because we have disproportionate exposure to the Sunbelt, which we believe long term is a positive. That's where the growth is going to be in our country. But in the recent past has been a headwind for us.

Operator: Your next question comes from the line of Brendan Lynch with Barclays.

Brendan Lynch: Maybe you could give us some high-level thoughts on the competitive impact to the market from PSA and NSA being combined?

Joseph Margolis: Well, I mean, we compete with all of those stores now. So we'll continue to compete with them in the future. I think PSA is a very good operator, and I'm confident those stores will do better under one unified platform than the system NSA was pursuing. So we'll continue to compete with them. They've been a good competitor in the past. They'll be a good competitor to us in the future. And it's one reason we never stop trying to get better, never stop trying to sharpen our tools because we know we have good competitors who are doing the same.

Brendan Lynch: And then maybe just on the volume of transactions and your expectations for an improvement there or growth there. Can you talk about how seller expectations have changed, if at all, or if there's something else that's driving the increase in volume that you anticipate going forward?

Joseph Margolis: So it's a really good question. I would tell -- I mean, there is activity in the market. There are things being sold. I would tell you, the last 2 material transactions we saw priced at -- on our numbers, sub-5 initial cap rates without enough growth to make them interesting in the future. And that's pretty aggressive. And I think capital buyers in the market are seeing that we're in the beginning of this recovery cycle and are underwriting that into their numbers. So we have a fairly modest acquisition guidance for this year on a net basis, on an EXR dollar basis.

Well, as I said in my remarks, I think we'll close a lot of deals, but many in joint venture structures to make them accretive to our shareholders. But I'll also tell you that we've had a lot of years where we've put out an acquisition number, and we end up finding interesting off-market typically things to do. And we're very active and we have a lot of relationships, and we can be creative and innovative. And I know the team is anxious to try to do that again this year.

Operator: Your next question comes from the line of Ravi Vaidya with Mizuho.

Ravi Vaidya: I wanted to dig a little bit more at the same-store revenue range. You had a strong first quarter, exceeding the top end of the range. Can you walk us with the upside and downside scenario for the full year? And maybe some color on how you expect the cadence of this will continue throughout '26?

Jeff Norman: So from a -- first of all, I appreciate the question, Ravi. And it makes sense. Given where we ended the first quarter relative to our stated same-store revenue range, it makes sense. I think probably the point I want to make most clear is our lack of adjusting guidance isn't a call from our perspective on expected performance for Q2 through Q4. I think we view it more from the standpoint of it's early in the year. We haven't completed our busy leasing season.

And combining that with some of the macro factors that are in the background, it seems to make sense to wait 1 more quarter, see how the leasing season plays out and make those adjustments at that time. All of that said from a guidance -- cadence standpoint, so far throughout the year, we've continued to see revenue outperform our internal expectations, and it has accelerated. And we -- but we do know we have harder comps as we move deeper into the year. So if we combine all of those factors, very optimistic about where we stand today versus our stated range, and we'll look to update it in -- after the second quarter.

Joseph Margolis: I'd just like to add that Jeff appropriately points to the risks associated with macro factors, higher gas prices, inflation, consumer confidence. We haven't seen any of that flow through to our business yet. Customer behavior is unchanged. Customers are still accepting ECRI at the same level they have in the past. Bad debt is down actually to 1.5%. Vacates remain muted compared to historical numbers. And we see this across all different demographic markets. So that's very positive for us. So our caution isn't because of anything that we've actually seen. It's more of an unknown, and we just feel it's prudent to wait for the leasing season in another quarter before we revisit guidance.

Operator: Your next question comes from the line of Eric Wolfe with Citi.

Eric Wolfe: Can you just talk about the reason for the change in the definition of move-in rate growth? And what explains the delta between the 2.4% you reported? And I think you said mid-3s on the other definition?

Jeff Norman: Yes, you're exactly right. Thanks, Eric. The reason for the change was really just market feedback. We had heard that from both buy-side and sell-side analysts, I think, for consistency with disclosures from other peers and wanted to accommodate that request. And in terms of why the delta between the 2 approaches, what it comes down to is volumes, rental activity between larger and smaller units and pricing power within those units. So on the margin, saw stronger pricing power in some of the larger units within the quarter, creating the delta.

Eric Wolfe: Got it. And you mentioned that I think across both definitions, the rent growth came down a bit in March and April. Can you talk about whether that was just from sort of tougher comps or something changed in the environment? I know you're always trying to optimize for the best revenue growth. So I guess I'm asking why the system determined that sort of lower asking rent growth was the best revenue maximizing decision at that time.

Jeff Norman: Yes, I think it's possible that it's a few of the factors you mentioned combined. So certainly are lapping harder comps, so those continue to become more difficult throughout the year. And I think the model is always evaluating price elasticity and seeing where is the optimal balance for total revenue. So in March, we did see it lean a little more into occupancy and take more occupancy, closing that gap on a year-over-year basis. And as we've always said, we're happy with either as long as we feel like we're getting the right revenue outcome. And based on the results, we're really pleased with how it's gone through the first quarter.

Operator: Your next question comes from the line of Nicholas Yulico with Scotiabank.

Viktor Fediv: This is Viktor Fediv on with Nick. I have a question on your bridge loan book. So you originated only $5.5 million this quarter. Last year, it was more than $50 million in Q1. So what was the driver behind that slowdown on a year-over-year basis? Was it just the slower activity or interest rates not attractive for you?

Joseph Margolis: So I don't think this program, just like our acquisition program is going to produce steady volume quarter after quarter. There will be some volumes that are higher and there are some volumes that are lower -- some quarters, excuse me, that have higher volume and some quarters that have lower volume. So we did have a quiet quarter in terms of originations. We did have a good quarter though with respect to approvals for future loans. Overall, I think the business is a little slower due to transaction activity and lesser development, right? A portion of our loans are for newly delivered properties.

And as the number of those goes down, the number of lending opportunities goes down with it. There's also more competitive lenders, right? There's others who kind of followed us into this business. But overall, we're comfortable and happy with our volume and our ability to make loans and continue with this program.

Viktor Fediv: Got it. And then as a follow-up. So given that your loan book serves as a potential acquisition pipeline, so out of your $200 million kind of guidance for this year, how much do you expect to get through this [ funnel ]? And how does the pricing differ from what's kind of available on the market otherwise?

Joseph Margolis: So we don't assume we'll buy anything out of the loan program. That would be additional volume that we could get. And our pricing discipline is the same regardless of how the acquisition comes to us from the management business, from a joint venture, from the bridge loan program are on the market, we still want to make accretive transactions given our cost of capital or structure the acquisition such that we can make it accretive.

Jeff Norman: And while we don't specifically model or guide towards a specific volume of acquisitions through the bridge loan program, our experience has been that those opportunities end up coming to fruition. Historically, we've purchased about 25% of the underlying collateral of loans that we've originated. And I don't see any reason that we wouldn't continue to see quite a few acquisition opportunities from that program. So we don't model it, but to Joe's point, I think we'll see our fair share.

Operator: Your next question comes from the line of Juan Sanabria with BMO Capital Markets.

Juan Sanabria: Just hoping, Joe or Jeff, if you could talk a little bit about the length of stay and how that's trending, typically talk about over 12 and 24 months? And if you've seen any change in vacates or churn? And if ECRIs have played any part in that?

Joseph Margolis: So we'll answer it in reverse order. So as you know, we do monitor real carefully, our ECRI-induced churn, and we haven't seen any change in that level of churn. So that program still seems to be working as designed, and customer behavior has not changed with respond to that. With respect to length of stay, current tenants over 12 months is about 64% of our tenants. And that's 167 basis point improvement from prior year, year ago March. Current tenants over 24 months is about 46%, and that's a 190 basis point improvement from a year ago. So tenants are staying longer.

Our systems continue to do a better and better job targeting and attracting tenants who are more likely to stay longer. And it's a great benefit to the business, particularly where we have steady -- kind of steady and price-sensitive demand.

Jeff Norman: And Juan, I would add, you mentioned churn. Churn was really flat for the quarter. So rental and vacate volume on a year-over-year basis Q1 '25 compared to Q1 '26 is basically flat. And that's comping almost all-time lows. So churn is still relatively muted compared to average historical number.

Juan Sanabria: Thanks for that context. And just on the third-party management, maybe just following up on the bridge loan question. Have you seen any impacts from new entrants, either REITs or some of the larger privates looking at managing assets themselves either on their own behalf or for third parties in terms of squeezing fees or margins or anything of that for that third-party management business?

Joseph Margolis: We really haven't. I mean, one, we're not changing our pricing at all. We are the highest priced option in the market because we produce the best results and have the best platform and provide the best service. So our growth in this, another 60 net in this quarter is much faster than any of our competitors. And to us, it's the market speaking. The market is choosing the best platform even if they have to pay more for us. So we have not seen any impact on our business from new entrants.

Operator: Your next question comes from the line of Michael Griffin with Evercore ISI.

Michael Griffin: Maybe circling back on your points earlier, Joe, around revenue optimization, and I realize you're not going to give us the secret sauce. But as you think about the interplay between rate and occupancy, I mean, what are the signals that you're looking at, that the team is looking at to say, "Hey, now is a good time to push rate over occupancy?" You've highlighted a number of times about how highly occupied the portfolio is. If you have a market to say hits 95% occupancy as an example, are you really going to try to push there? Or how should we think about the puts and takes between the interplay of those two?

Joseph Margolis: So the way you asked the question makes it seem like Jeff and I and a bunch of the other folks on the team sit around the table and say, "Let's get 50 basis points more occupancy." It really doesn't work that way. We have several proprietary algorithms that were built with our extensive data set that price every unit type in every building every night. So we'll look at the 5x5s on Main Street in Philadelphia and look at historical vacates and many dozens of factors and decide for that unit price, that unit type, it's going to drop price because that's how it can maximize -- get the right number of rentals to maximize occupancy.

And that happens for 2.8 million units every night. And that rolls up into something where we say the system is leaning a little bit more towards occupancy. But that doesn't mean that's the case with every unit type, every building, every market. Now while that's going on, we do have data scientists looking at it and kind of checking it and making sure that there's nothing new in the environment that the algorithm doesn't know that we need to take a second look at or test. But that's the level of human involvement, not making individual decisions about rate or occupancy.

Jeff Norman: And Griff, maybe I would just tack on to that. And with our scale and as the tools continue to get better, you can see that data in much shorter time periods to make those decisions, and the system can recalibrate faster than it ever has before as the data and tools improve, which is a significant advantage for the large operators.

Michael Griffin: I certainly appreciate the helpful context there. Maybe next, just on the same-store expense growth and the cadence. It seemed like the quarter was pretty down the fairway relative to the guide. But Jeff, as I'm thinking about it, I know there were probably some more elevated operating expenses in the middle part of last year, call it 2Q, 3Q. So can you maybe walk us through or if you can give us some color on expectations of cadence? Is it easier comps in the second and third quarter? Just how should we think about sort of same-store expenses on a quarterly basis for the balance of the year?

Jeff Norman: Yes. I think it's more of a first half, second half comp differential. So first half, you had easier comps with property taxes in particular being the real standout. And we'll lap that in the back half of the year and have more difficult comps, but still anticipate similar performance. As you mentioned, relative to the guide, we're well within it. Outside a couple of those weather-related exceptions that I mentioned, all of our expenses came in really right in line with what we expected. Maybe one specific call out, Griff, that would be helpful just because it's a little larger in magnitude and timing based is our insurance expense, which in Q1 was over 10%.

We renew our insurance policies in the end of May. And all of the feedback we're getting so far, we're actively negotiating that renewal right now is that it's a favorable environment for insureds. And we expect that to come in relatively flat, if not better. So we were optimistic that we also have some opportunity with insurance, which was already factored into our guidance. We figured that would be the case.

Operator: Your next question comes from the line of Ronald Kamdem with Morgan Stanley.

Ronald Kamdem: Great. Just 2 quick ones. Staying with expenses. I know philosophically, you guys have had a little bit of a different view in terms of the -- sort of the service associates that are in the stores and the ability to sort of optimize the revenue with that person there. But I guess my question is just as you're thinking about the next couple of years, is there more opportunity to take expenses out of the structure? Or is it pretty much as optimized as you can get?

Joseph Margolis: I think there's always opportunities to take expenses out of the structure. And I think there's several factors that will lead us to that. One is growth in densification. As we get more stores in a market, it becomes more efficient, and we can run those stores with fewer people and supervisory people, right? If a district manager has to fly to 3 different markets, he can cover fewer stores than if all of these markets are in 1 store and he can drive to them, he or she can drive to them. So that growth is one. Second is AI.

And certainly, we're looking at lots and lots of opportunities for reporting and analysis and audit and all sorts of different things that we can get more efficient through using AI tools. And then third is customer preference. Right now, we like to have managers in the stores more than our competitors because the customers want that. 39% of our customers end up signing a lease by choice, sitting across the table from a store manager. 28% to 30% of those have never interacted with us on the web or on the phone. And they all have phones, they all have computers. They could call the call center. They can do a transaction totally online.

They're choosing to come to the store for a reason. They want to see the 5x5. They want to see how clean it is. They don't understand how to get into the gate, et cetera. So as long as the customers want that, we'll provide it. But we also know that when you look at the demographics, the younger customers want that much less than the older customers. So as our customer base ages, we imagine that demand by customers will get fewer and fewer. And at that point, we will need fewer and fewer people on site. So yes, sorry for the long answer. But yes, there's always opportunities to continue to gain expense efficiencies.

But at a high-margin business, we will always keep an eye on the revenue line item and make sure that nothing we're doing on the expense line item is going to damage the revenue line item because that is of much more importance.

Ronald Kamdem: Great. That's really helpful. And then my second question, if I may, is just on the revenue line item when you sort of talked about the algorithm that's pricing 2.8 million units sort of every night. If you think about sort of the -- with AI coming in, the amount of data on the customer is only going to go up exponentially. I guess I'd love to hear some thoughts on how you integrate that new wave of data on the customer? And how does that sort of plug into this algorithm to maybe even make it more efficient?

Joseph Margolis: So our algorithms have had what we used to call machine learning in them for a long time. So I guess that's a form of artificial intelligence. And I wish I knew the answer to your question. I think there's lots and lots of opportunities. And the biggest challenge with implementing AI is triaging the opportunities, understanding them and then implementing them in an effective and safe manner. And luckily, we have a lot of smart people here who are focused on that. I don't have to be the expert on that because it's -- there's not one clear road map.

And I think we and other large companies have the ability, technology, resources to focus on that and effectively implement AI in our pricing models and in lots of other areas of our business. And I think it's just going to increase the kind of gap between the large and small companies and how they can operate their businesses.

Operator: Your next question comes from the line of Todd Thomas with KeyBanc Capital Markets.

Todd Thomas: In terms of the first quarter outperformance relative to your budget, which you mentioned has carried into April, the same-store revenue growth and the improvement you saw was relatively broad-based across the portfolio. Where did you see the wins or the outperformance? Is there anything specific that you can point to that resulted in the better results in the quarter?

Jeff Norman: Yes. So some of your stronger markets, Todd, you can see in the results include Chicago, Washington, D.C., a lot of the Midwest and coastal markets. And as we've talked about for a long time, the strongest correlation seems to be new supply. Places where there was less pressure from supply earlier are the areas where we got pricing power earliest, which is now flowing through to revenue. And then you've seen some of that pricing benefits starting to roll through to other stores.

So I think Joe mentioned earlier in the call that in some of our Sunbelt markets where we had experienced a lot of headwinds from a new customer rate standpoint in '24 or '25, where we're starting to get a little more traction as well. So no specific tailwind that I'd say is driving outside of improvement in fundamentals driven by supply.

Todd Thomas: Okay. And then, yes, I guess following up a little bit. My second question was about the Sunbelt. I'm just curious, do you think the Sunbelt is sort of out of the woods here? There were some of the largest sequential moves in the quarter were in some of the Texas markets, Atlanta, Phoenix. I mean, do you see those trends continuing in the near term? And then I know that you've integrated the Life Storage portfolio now for a couple of years, but are you seeing any greater momentum in that portfolio now that the conditions are starting to recover?

Joseph Margolis: So the Sunbelt doesn't operate as one market. It's hard for us to say the Sunbelt is doing this, the Sunbelt is doing that. And we are big believers in diversification, and the markets act differently, and we want to have exposure to lots and lots of good growth markets. There are some Sunbelt markets that performance has significantly improved. Atlanta, Austin, Dallas, Miami, Phoenix are some examples of those. Southwest, Florida, Tampa, still facing some headwinds and some difficulties. Houston is another one I'd put. So we are seeing recovery in many markets, but not in all markets. The LSI stores, to the extent that they were disproportionately in the Sunbelt are having that experience.

But overall, their performance is akin to Extra Space stores now.

Jeff Norman: And Todd, you asked, are they -- are those markets out of the woods, so to speak. I think we continue to still see a relatively price-sensitive new customers. So it's not like we are able to push double-digit new customer rate growth across the board. And as Joe mentioned earlier, you see that down to the property type, unit type where different products moving better and then that rolls up into markets and eventually the whole portfolio. So it's pretty granular. I think we'll need to keep working through supply in some of those markets. But directionally, it's certainly improving.

Operator: Your next question comes from the line of Salil Mehta with Green Street Advisors.

Salil Mehta: I'd just like to touch quickly back on move-in rates here. But you've been able to achieve a positive move-in rate growth for consecutive quarters now, which is great. But I guess the question I have here is, how sustainable or how far can we expect this positive pricing momentum to continue without the lack of the housing market recovery? Is the positive momentum that we're seeing for the last 2 quarters is more of a function of easier comps?

Joseph Margolis: But I think easier comps are a factor. But I also think with steady demand and reduced supply is another factor, right? So it's kind of 2 sides of the coin, right, if demand stays the same, but if supply reduces, that's positive for us.

Jeff Norman: And Salil, I think I'd add that with our original guide, we did not factor in an improvement in the broader housing market to achieve our range. So our assumption coming into it was a relatively flat housing market to what we've seen year-over-year. And if we were to see some acceleration from the housing market, that certainly would be a tailwind for us and could accelerate the recovery. I think absent that, we'll still see a recovery. It just -- it's probably a little flatter slope.

Salil Mehta: Great. And just another follow-up here on the housing market. Nationwide, the country is definitely still struggling, but are you guys perhaps looking at any market specifically that are, for us, recovering better than average or could be better positioned when home sales eventually or hopefully rebound?

Joseph Margolis: Yes, it's a difficult analysis. And when you say looking, I assume you mean from an acquisition standpoint. We found it's really hard to target acquisitions to say we would love to be in Seattle, right? So we think we're underexposed in Seattle. But we find when we go and identify stores in Seattle and cold call the owners, they put prices on the table that are pretty aggressive. So we need to be a little more reactive to what's on the market as opposed to targeting markets. We've tried that in the past and have not had a lot of success.

Operator: Your next question comes from the line of Caitlin Burrows with Goldman Sachs.

Caitlin Burrows: We've talked a lot about the impact that supply can have, and it seems like it's coming down. So that's good. I guess, can you give any insight on what you're seeing across the industry on new starts and the current expectation of how kind of supply will compare in '26 for '25, but then maybe visibility on those starts and what it could mean for '27?

Joseph Margolis: Yes, sure. I think we have really good visibility, maybe better than anyone else, primarily through our third-party management business because we get an extraordinary number of inquiries from people saying, "We want you to manage this development, would you take a look at it for us?" And many, many of those end up not happening, but we do get a sense for the volume of that and whether it's increasing or decreasing, it is decreasing, and what the deals look like. We also look at Yardi data, right? Yardi, I think, produces good data. They -- their data says that national starts are going to reduce from 2.8% to 2.3% of total stock between '25 and '26.

Another data point we use is number of our same-store square footage that is having a new competitor delivered in its trade area. And that, in '21, '22, '23, it was in the high 20%, 84% over those 3 years. It went down to 13% in '24, 8% in '25, and we think it will be 6% in '26. So clearly, new supply is not going to 0, but it's clearly moving in the right direction, and we're feeling the effects of that.

Jeff Norman: And pointing out the obvious, but with the lease-up time since we can't pre-lease these properties, this is generally on a rolling 3- or 4-year basis. And so every year that you tack on, another one of these single-digit delivery years using the numbers that Joe provided versus 2023, that was well into 20s, there's a material benefit from that.

Caitlin Burrows: Got it. And then I think on the previous question, you were just talking about the acquisition environment and that if you seek somebody out, maybe then the pricing is too high. So I guess could you talk a little bit about what you're seeing come to market? Is there anything on the portfolio side? And I know you said that you mentioned that you might do more on JVs versus 100% ownership. But yes, what kind of opportunities you're seeing?

Joseph Margolis: There are opportunities on the market. I think I referenced earlier in the call, the last 2 sizable opportunity [ graded ] numbers that were initial yields of sub-5 and didn't have sufficient growth in them to get to numbers we would consider accretive in a reasonable period of time. Most deals we're seeing in the 5s somewhere on initial yield. And I know initial yield is not really the most important factor, but it's a good comparative we can all talk to. So again, I'm sorry to repeat myself. We're really allergic to growing for growth's sake. When we invest our shareholders' dollars, we want that to be an accretive strategic transaction.

And if we can't do that, we are willing to be patient.

Operator: Your next question comes from the line of Eric Luebchow with Wells Fargo.

Eric Luebchow: Just one on capital allocation. So Joe, you're just talking about how acquisition cap rates are still pretty aggressive from what you've seen. So does it change at all, your strategy to consider maybe more potential asset sales or potentially buying back even more stock as opposed to going after deals?

Joseph Margolis: Yes. So asset sales for us is more an effort to improve the portfolio to sell assets that either want to reduce our market exposure or we don't think have growth rate -- future growth rates that are attractive to the portfolio or maybe require a bunch of capital that we don't think we'll get a return on. And so we're typically selling those at cap rates appropriate for the properties that are at the bottom of our portfolio. And it typically is short-term dilutive, depending on what we use the money for, I guess, if we put in bridge loans or value adds, it's not. So it -- we wouldn't accelerate that as a source of capital.

Stock repurchase as a use of capital is not something we're allergic to at all. We bought about $140 million worth of our shares in the fourth quarter at a little bit below $130. We continued that into the very early part of January and bought this quarter, $1 million or $1.5 million, something like that, of stock. The stock price then got volatile. It went up. We stopped buying and it went back down to the level we were buying at. But at that period, we felt we had material nonpublic information. So we didn't feel it was appropriate or fair to buy stock in the market while we possess such information. So we didn't continue that program.

But that's not to say in the future, if that's -- if the stock reaches a point that we feel it's an attractive and good use of capital, we absolutely will use that tool.

Eric Luebchow: Okay. Great. And just a quick question on L.A. I think you were targeting a 40 basis point headwind from the rent restrictions. Just wanted to confirm that's still what you're expecting that's in line with your initial guide? And when that restriction is ultimately lifted, I think how quickly do you think you can get rates back to market?

Joseph Margolis: Yes, we do expect a 40 basis point headwind assuming that the state of emergency is in play for the entire year. When this -- unfortunately, since COVID, we've had lots of experience with states of emergency and them getting lifted and what the appropriate strategy is after that. And when that happens, we'll get the right people around a table and look at the facts and situation as it is then and make a decision on what the appropriate strategy is.

Operator: Your next question comes from the line of Michael Mueller with JPMorgan.

Michael Mueller: Just one question here. There's been a lot of volatility over the past 5 to 7 years. So I'm curious, what do you think is a normal level of same-store revenue growth in a normal environment?

Jeff Norman: Yes, it's a great question, Mike. It certainly has been an unusual handful of years with the highest of highs, and then some periods that were relatively flat same-store revenue growth. If you look long term, it would be in the 4s range. That includes a few periods post the financial crisis where development was very suppressed for a long time and we were taking a lot of rate and occupancy in times. So maybe that's a little higher than the sustainable long-term average, but we certainly would target it being something above inflationary over time. And it's been relatively steady throughout that 20-plus year look as we've been a publicly traded company.

Outside of the COVID years, there's not been a huge amount of volatility.

Operator: Your next question comes from the line of Eric Wolfe with Citi.

Eric Wolfe: Thanks for taking the follow-up, and sorry if I missed it. But on L.A., I know you said a moment ago that you still expect a 40 bps dilution, if you will. But I guess if you look at the fourth quarter, you're like negative 1-ish, now you're positive 1. I guess, what caused the sort of jump between the fourth quarter and the first quarter? And I guess, given your comments, like, I guess you would expect it to come back down for the rest of the year, like what would cause that?

Joseph Margolis: So the 40 basis points is a reference to the state of emergency in L.A. County. And our reported results have to do with the L.A. MSA. We have 122 stores in L.A. MSA, and 73 of those are in L.A. County. So our performance is driven largely by the stores outside of L.A. County, where we're restricted with what we can do with rates.

Jeff Norman: And that kind of speaks to the acceleration that you're mentioning, Eric, being driven by those non-L.A. County properties. One observation that maybe is interesting is while we haven't seen rate growth at the same level in those L.A. County stores given the restrictions, we have seen occupancy build in L.A. County. It's approximately 96% already, and we haven't even started the leasing season. So I think it shows the impact of those artificially suppressed market rates, which has also reduced churn in those properties since they're priced well below market. So that headwind from the L.A. County properties will continue and increase throughout the year and the longer this remains in place.

But fortunately, the properties throughout the rest of the MSA, as Joe mentioned, are performing really well and ahead of expectations, frankly.

Operator: We have reached the end of the Q&A session. I will now turn the call back to Joe Margolis, CEO, for closing remarks.

Joseph Margolis: Great. Thank you. Thank you, everyone, for your time and your interest in Extra Space. Great questions, good conversation. As we said, we're very encouraged as the first 4 months of this year, we're running at a schedule, and the systems are working, and we're optimizing our performance. So we look forward to speaking with you after the second quarter. Thank you very much.

Operator: That concludes today's call. Thank you for attending. You may now disconnect.