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DATE
Monday, May 4, 2026 at 8 a.m. ET
CALL PARTICIPANTS
- Chief Executive Officer — Michael Benstock
- Chief Financial Officer — Michael Koempel
- Chief Operating Officer — Jake Himelstein
TAKEAWAYS
- Consolidated Revenue -- $141 million, representing a 3% increase year over year.
- Gross Margin -- 37.1%, up 30 basis points from the prior year period.
- SG&A as Percent of Sales -- 35.8%, improving from 36.5% in the previous period.
- EBITDA -- $4.8 million, up from $3.5 million last year; EBITDA margin increased by 80 basis points to 3.4%.
- Diluted EPS -- $0.06 compared to a $0.05 loss in the prior year's first quarter.
- Net Income -- $800,000, reversing a net loss of $800,000 in the year-ago period.
- Branded Products Segment Revenue -- $91 million, up 5% year over year with a gross margin of 34.1% (an increase of 210 basis points).
- Healthcare Apparel Segment Revenue -- $29 million, up 5% year over year; gross margin decreased 160 basis points to 35.6% due to mix shift to lower-margin customers.
- Contact Centers Segment Revenue -- $22 million, down 8% year over year, but showed sequential growth from the fourth quarter; gross margin fell 140 basis points to 52.2% driven by higher labor costs.
- SG&A Expense -- $50 million, essentially flat year over year and includes $1 million in severance charges.
- Operating Cash Flow -- Over $9 million generated during the quarter, in addition to $20 million produced in 2025.
- Liquidity -- $23 million in cash and cash equivalents at quarter-end, with sufficient liquidity when combined with revolver access.
- Capital Return -- $2 million paid in dividends, and $700,000 in share repurchases in the quarter; $9.4 million remains under repurchase authorization.
- 2026 Guidance Maintained -- Management reaffirmed full-year net sales guidance of $572 million–$585 million and diluted EPS of $0.54–$0.66.
- Revenue and EPS Seasonality -- Company reiterated expectations for results to be back-half weighted.
- Cost Efficiency in Contact Centers -- SG&A as a percent of sales in this segment declined by more than 200 basis points year over year.
- Healthcare Apparel Leadership Change -- Chris Hein appointed as President of the Healthcare Apparel segment, with management signaling potential strategy shifts.
- Tariff Refund Filing -- Management began the process for certain tariff refunds; timeline and potential proceeds remain uncertain.
- M&A Outlook -- Management described the M&A environment as "a flurry" of activity, noting a focus on Contact Centers and seeking "the right geography and gets us to the right place."
- AI Adoption in Contact Centers -- Contact Centers segment continues to benefit from technology investments, including AI, which management credits for cost efficiencies and increased competitiveness.
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RISKS
- Contact Centers segment revenue fell 8% year over year, with management attributing “client attrition” as a driver.
- Healthcare Apparel gross margin declined by 160 basis points as a result of growth with lower-margin customers.
- Management highlighted continued pressure from rising logistics costs and potential freight surcharges, stating "there's going to be continued pressure," with ongoing monitoring and potential need for pricing adjustments.
- Uncertainty remains over the timing and receipt of applied-for tariff refunds, which management noted as not guaranteed or fully defined.
SUMMARY
Superior Group of Companies (SGC +0.17%) reported 3% consolidated revenue growth to $141 million and reversed a net loss, generating $800,000 in net income and $0.06 in diluted EPS. Margins expanded at the Branded Products segment while the Contact Centers business posted sequential growth, despite an 8% year-over-year revenue decline. Cash flow and liquidity remain solid with $23 million in cash, supporting ongoing capital return and technology investment initiatives. Management maintained its 2026 guidance and reaffirmed a back-half weighted financial outlook for both revenue and earnings per share, while noting continued strategic M&A intent and further emphasis on technological adoption in operations.
- Management stated, "Our RFP pipeline at the close of the first quarter was the strongest it's been in memory," signaling anticipated sales conversion in upcoming quarters.
- Company leadership described the acquisition landscape as especially active, indicating "smaller centers are finding it very difficult to compete," and positioning SGC as a candidate for consolidation-driven growth.
- The company paid $2 million in dividends and repurchased $700,000 in shares, with $9.4 million in authorization remaining for future buybacks.
- SGC’s statements indicate recent cost control success, especially in Contact Centers where technology and AI have reduced SG&A as a percentage of sales by over 200 basis points year over year.
INDUSTRY GLOSSARY
- RFP: Request for Proposal; a formal solicitation to provide products or services, referenced by SGC as an indicator of future sales pipeline.
Full Conference Call Transcript
Michael Benstock: Thank you, operator. Good morning, and thanks, everyone, for joining us. We had a good start to the year. First quarter revenue was up 3%, gross margin rate improved by 30 basis points. SG&A came down as a percent of sales by nearly a full point, and EBITDA increased to $4.8 million from $3.5 million last year. EPS was $0.06 compared to a $0.05 loss in the first quarter of 2025. What I'm pleased with is that the improvement didn't come from just one place. We saw progress across the business, and that tells us the work we're doing is starting to show up in a meaningful way.
The environment is still uncertain, including the added uncertainty around the Iran conflict, but we're staying focused on execution, and we're encouraged by what we're seeing. Overall, the company is in a strong position. We have a broad business mix, good customer relationships and supply chain flexibility. Those are all important in a market like this, and that gives us confidence in our underlying strategies. Starting with branded products, which is our largest segment, revenue grew 5% year-over-year for the second quarter in a row, driven by volume gains within existing customer accounts. We also improved gross margin and held SG&A near 27% of sales, which helped EBITDA grow nicely versus last year.
Our pipeline and backlog remains strong, and we'll keep investing in sales technology to support growth in this part of the business. Moving to health care apparel, I want to welcome Chris Hein, who recently joined us as President of that segment. Chris has deep multichannel apparel experience and a strong history of building successful teams and driving results. We're excited to have him with us and look forward to what he brings to the business. In Healthcare Apparel, revenue grew 5% versus last year's first quarter. That was driven by volume growth in existing wholesale accounts and continued progress in direct-to-consumer. Mike will discuss in more detail our lower EBITDA for the quarter.
We continue to see good potential in the segment and are focused on improving execution from here with new strategies and leadership in place. Turning to Contact Centers. Revenue was down 8% versus the first quarter of 2025, mainly because of prior year client attrition. On the other hand, revenue did improve sequentially from the fourth quarter, helped by existing customer expansion. The opportunity pipeline is still at a historical high. And with easier comparisons ahead, we're focused on converting the pipeline into year-over-year growth. We also made real progress on the cost side with SG&A down more than 200 basis points as a percent of sales compared to the year ago quarter.
This reflects the benefits of last year's cost reduction work, including our continued focus on implementing AI and other technologies. As a result, Contact Centers EBITDA was down only slightly year-over-year, but the margin rate improved, which should help profitability going forward. We also maintained a strong balance sheet, which gives us the flexibility to keep investing where it makes sense while also repurchasing shares when we see the opportunity. So overall, this was a solid start to the year. We're encouraged by the progress we've made, and we think the work underway across the business is putting us in a better position as we move through the year.
With that, Mike will walk you through the first quarter financial results, and then we'll open it up for questions.
Michael Koempel: Thank you, Michael, and thanks, everyone, for joining us today. We grew consolidated revenue by 3% in the first quarter to $141 million. As we have mentioned before, our business is typically back-half weighted with sequential improvement through the year, and that's reflected in our 2026 guidance. Looking at the segments, Branded Products, our largest segment, grew 5% year-over-year to $91 million. Healthcare Apparel, our second largest segment, also grew revenue by 5% to $29 million. Contact Centers revenue declined 8% year-over-year as anticipated to $22 million, but we did see improvement sequentially from the fourth quarter, and we expect that to continue as the year goes on.
Our pipelines remain solid, and we're continuing to invest in sales talent and marketing to support future growth. We expect all 3 segments to contribute to our growth trajectory in 2026. Our gross margin rate improved 30 basis points on a consolidated basis to 37.1% for the first quarter. Branded Products posted a gross margin of 34.1%, consistent with the fourth quarter but up 210 basis points from last year due to a weaker margin related to customer mix in the year ago period. The Healthcare Apparel gross margin rate was down 160 basis points to 35.6% mainly because of growth with lower-margin customers. The Contact Center's gross margin was 52.2%, down 140 basis points due to higher labor costs.
SG&A as a percent of sales improved to 35.8% in the first quarter compared to 36.5% last year. Total SG&A expense for the quarter was $50 million including $1 million in severance costs and was essentially flat year-over-year despite our pipeline growth. Our resulting first quarter EBITDA was $4.8 million, up from $3.5 million a year ago, with EBITDA margin improving 80 basis points to 3.4%. Net interest expense came in a little over $900,000 for the quarter, down from more than $1.2 million last year driven by our improved net debt position and a lower weighted average interest rate.
All the factors that I just mentioned contributed to net income of about $800,000 in the first quarter versus a net loss of about $800,000 in the year ago period. Therefore, diluted EPS was $0.06 compared to a $0.05 loss per share last year. On the balance sheet, we remain in strong shape with $23 million of cash and cash equivalents at the end of March. We generated more than $9 million of operating cash flow in the quarter on top of the $20 million we produced in 2025. Between cash on hand and availability under our revolver we have sufficient liquidity to support the business and return capital to shareholders.
During the quarter, we paid $2 million in dividends and repurchased $700,000 worth of stock. We ended March with $9.4 million still available under our share repurchase authorization. To close, based on the solid start to the year, we're maintaining our full year guidance. We expect 2026 net sales of $572 million to $585 million and diluted EPS of $0.54 to $0.66. That would be meaningful improvement versus the $0.46 we generated last year. And as a reminder, we still expect results to be weighted toward the back half, similar to previous years, both for revenue and EPS. With that, operator, Michael, Jake and I will be happy to take your questions.
Operator: [Operator Instructions] The first question comes from Michael Kupinski with NOBLE Capital Markets.
Michael Kupinski: Yes. First of all, congratulations on your good start to 2026. A couple of questions. I was just wondering in terms of just looking at Branded Products, given that we -- this is kind of an interesting economy where we're starting to see some layoffs, particularly in the restaurant industry. I was just wondering if you can talk a little bit about your weight towards that sector? I know you have a few customers in that industry. If you could just talk a little bit about what you're seeing in terms of shifts in customer ordering behavior, things of that nature.
Any signs of segments that are showing some strongest demand versus some that might not be in terms of softening and so forth. If you could just kind of give us some flavor of what you're seeing in branded products.
Jake Himelstein: Michael, this is Jake Himelstein, Happy to answer that. We have a pretty diversified customer base. We are across a bunch of different industries. We don't have any concentration in any given industry. Certainly, right, the macro environment is a bit choppy. But our activity remains really healthy. Our focus has been really execution-oriented this quarter. We've converted a lot of our RFP pipeline. We're ramping up new sales reps that we brought on and focused on growing existing accounts. There's areas certainly where things are softer, things are a little bit busier across clients, but it is so diversified across different industries that were pretty insulated to any given company or industry having layoffs or weaker sales.
So our pipeline has been really, really strong. Our RFP pipeline at the close of the first quarter was the strongest it's been in memory. And some of these opportunities will close out in the second quarter and beyond. So we're looking forward to seeing some of that activity come through in the rest of the year.
Michael Kupinski: Yes. And on the contact center, it's good to see that sequential quarterly improvement there. Are we kind of like now kind of now that the pipeline is looking like it's improved now, are we likely to see further sequential quarterly improvement out of the Contact Centers?
Michael Koempel: Michael, this is Mike. Yes, that is, in fact, the case. We've seen the pipeline, just like Jake mentioned in branded products and contact centers is also very strong. It has been. We've really been working on conversion of that pipeline, and we have seen conversion up during the quarter. And so as I mentioned in my prepared remarks, we do expect sequential improvement. I mentioned that we did expect the comparison in the first quarter to be challenging. So that's not a surprise. But as I mentioned, we did have sequential improvement from the fourth quarter. So we're moving in the right direction. I'd say again, I'd say we're cautiously optimistic as we move forward.
And also the comps as we move forward, get easier as well. So we would expect to see growth in the back half of the year for contact centers.
Michael Kupinski: Got you. And then last question, I know I let others ask questions. I know in the past, you had mentioned that you felt like content centers looked like there were opportunities to make some acquisitions there. I was just wondering if you could just talk a little bit about the M&A environment, if there are other opportunities that have opened up to make acquisitions in other areas? Are you still focused on the contact centers at this point?
Michael Benstock: Michael, this is Michael Benstock. Yes. It's a very rich environment. There is a flurry of M&A activity happening across the entire industry, a consolidation of sorts of people who have embraced technology and people haven't. And the smaller centers are finding it very difficult to compete with the larger centers with respect to the investments they need to make in AI and other automation. We, of course, were early adopters of a lot of AI. So we're small, but we're mighty. And I believe we're a great candidate for other centers to smaller centers to join us. At any given time, we're looking at a few opportunities.
We're going to make sure it's the right one in the right geography and gets us to the right place. It's never been a richer environment, sometimes that may be complicated because you have so many choices, but you should expect to see some movement on our part and keep in the next year or so. Keep in mind that we also are very disposed to having a center in a lower-cost environment. And so it's a combination of a couple of things that we're looking for that in particular.
Operator: The next question comes from Jim Sidoti from Sidoti & Company.
James Sidoti: So I just wanted to talk a little bit about Healthcare Apparel. I think you said you have a new leader for that division. You saw good top line growth there. Has there been a change in the strategy or some of the initiatives there?
Michael Koempel: Jim, this is Mike. There will be some shift of the strategy. Chris just joined us about late March. So as you can imagine, he's very early in terms of getting up to speed with the business. So [ Crystal ] is evaluating the business. And again, we would expect some changes in strategy as we move forward, and we'll certainly share more about that as he gets deeper into the business.
James Sidoti: And branded products really kind of what the led the charge growth 5%, 200 basis point expansion in gross margin. Is this the start of a trend?
Jake Himelstein: I certainly hope so. Jim, this is Jake. We'd like to think that things are trending well, and it was a good first quarter, and we're starting to see the right things happening, right? we talked before about RFP activity being really strong and first quarter margins were strong, consistent with Q4 and up from Q1 last year due to some customer mix. But yes, it's been really strong, and we're happy with the efforts we're taking.
Michael Benstock: Let me just make one and add to that. For the last 6 years, we've been operating in this crazy uncertain environment, starting with a pandemic. And we've had to pivot so many times, whether it was supply chain issues, it was a pandemic. It was -- and it slightness over and over again, it was tariffs. It's all these other -- it's almost like we've gotten really great now operating in with all this uncertainty and maybe uncertainty is the new norm gen. And I think we're very, very good at operating during uncertain times better than a lot of our competition.
So we're welcoming the fact that there is uncertainty because we think we're better than other people in this environment. So time will tell.
James Sidoti: And then the last one for me. On the tariffs, some other companies have reported they started to file for refunds. Is that something you're doing? And is that material for you?
Michael Koempel: Jim, we initiated the refund process like a lot of companies for certain applicable tariffs, not all tariffs qualified under what I would call this initial round of applications. So the filing process has begun, but there's still a lot of uncertainty in terms of if and when we receive the refunds that we have applied for the timeline for filing refunds for those tariffs that didn't initially qualify a second phase, if you will, hasn't been defined or determined. So still a lot of uncertainty. I mean, we're certainly hopeful that we can successfully collect the refunds and we're going to -- we're obviously monitoring the situation very closely, and we'll do everything we can to collect.
And we'll share more about that as we, again, get deeper into the year and have more certainty as to what that could look like.
Operator: The next question comes from Keegan Cox with D.A. Davidson.
Keegan Tierney Cox: I just wanted to ask kind of where EPS came in versus your expectations. And I'm wondering if we can get any help on how we should expect it to flow through for the rest of the year.
Michael Koempel: EPS came in a little bit higher than we had expected. The -- there was, to some extent, some timing associated both on the revenue side within branded products. We had some revenue that came in earlier than we had originally planned. So that's going to be just, again, a timing shift between quarters to some extent. And then expenses were also favorable as well. Some of that is true reduction. Some of it is, again, going to be a shift between quarters. Again, like we had mentioned in our prepared remarks, we still expect a similar trend of progression of EPS growing throughout the year, still being back half weighted.
Again, we're encouraged by the start, but it's only $0.06, then we have a lot more EPS to deliver the rest of the year. So that's why we feel comfortable with our guidance and again, expect to build with the back half to represent the majority of our earnings for the year.
Keegan Tierney Cox: Got it. And my follow-up goes back to what Michael was talking about with the uncertainty you've seen in the past 6 years. Obviously, the Strait of Hormuz, I have to ask if you guys are feeling any impact from higher oil costs, any impact from like freight surcharges or the like?
Michael Benstock: We just had our team in China where we buy a lot of raw materials and that's the largest -- it's a very large portion of our costs. Certainly, we've all seen logistic costs rise. And we've also seen that. But it wouldn't have impacted first quarter. Our inventory on the shelf was -- has been on the shelf long before the Strait of Hormuz were closed. But there's going to be continued pressure. And we're working with our vendors to mitigate as much of that as possible. It's not enough that we would materially change our outlook for the year, but we're going to continue to monitor it.
And we're putting in a lot of effort into our sourcing strategies as this pricing environment evolves. So stay tuned. Right now, I think we're in a pretty good position compared to our competition. And we'll have to adjust pricing as time goes on, if it has any kind of impact on us.
Operator: This concludes our question-and-answer session. I would like to turn the conference back over to Michael Benstock for any closing remarks.
Michael Benstock: Thank you, operator, and thanks, everyone, for joining our call. As usual, we appreciate your interest in Superior Group Companies. We will keep you updated as we move through the year. Please don't hesitate to reach out with any additional questions, and we look forward to seeing many of you during the upcoming conference circuit.
Operator: The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
