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DATE

Wednesday, May 6, 2026 at 5 p.m. ET

CALL PARTICIPANTS

  • Chief Executive Officer — Andrew Toy
  • Interim Chief Financial Officer — Clay Thornton

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TAKEAWAYS

  • Medicare Advantage Membership -- Reached approximately 156,000, increasing by over 52,000 members, or 51% year over year, mainly driven by strong AEP enrollment and high retention.
  • Total Revenue -- $749 million, reflecting a 62% increase year over year, linked to growth in Medicare Advantage membership.
  • GAAP Net Income -- $27 million, with a $29 million improvement year over year, showing continued profitability progression.
  • Consolidated Gross Profit -- $160 million, up 47% year over year, aided by stable medical cost trends and lower inpatient utilization.
  • Adjusted EBITDA -- $40 million, increasing 56% year over year, attributed to matured cohorts and greater operating leverage.
  • Insurance Benefit Expense Ratio (BER) -- 86.5% for the quarter, balancing medical cost management with ongoing investment in quality improvement.
  • Adjusted SG&A -- $119 million or 16% of revenue, delivering a 200 basis point improvement year over year due to scaling efficiencies and AI-driven workflows.
  • Cash and Investments -- $418 million at period-end, with no debt and operating cash flow of $108 million, benefiting from strong performance and membership-driven working capital effects.
  • Clover Assistant Engagement -- Over one-third of members received Clover Assistant-powered care, matching internal targets and supporting cohort improvement strategies.
  • Home Care Division -- Achieved 90% year-over-year growth in higher acuity member enrollment, contributing to favorable utilization trends.
  • Guidance -- Company expects to meet or exceed full-year 2026 outlook across all key metrics, with a planned update after second quarter results.
  • Benefit Design Stability -- Maintained consistent plan benefits from prior year and utilized higher Star ratings to support growth, with deliberate moderation of in-year growth starting OEP for clinical integration focus.
  • Counterpart Health Investment -- Continued investment in product and go-to-market strategy is yielding early provider adoption outside core insurance markets.
  • CMS Policy Impact -- Management expects minimal year-over-year impact from CMS unlinked chart review changes and described the 2027 rate notice as providing stable outcomes for risk adjustment.
  • Part D Performance -- Developing in line with expectations as IRA enters second year; ongoing monitoring for trend acceleration among non-low-income members continues.

SUMMARY

Clover Health Investments (CLOV +10.64%) reported significant operational and financial progress, highlighted by rapid membership expansion, substantial revenue growth, and improved net profitability. Management underscored the company's differentiated risk retention model and proprietary technology as central to its execution and future outlook. Strategic priorities included advancing clinical engagement, optimizing care coordination, and maintaining disciplined cost controls to support 2026 objectives.

  • Interim CFO Clay Thornton stated, "First, our strong retention, which drives a more favorable cohort mix; second, our continued growth in clinical engagement, particularly in home-based care delivery; third, our ability to expand Clover Assistant reach and impact across both new and returning members as we scale."
  • Leadership confirmed ongoing investments in the AI/data platform and Counterpart Health, positioning these as incremental growth drivers beyond insurance.
  • SG&A efficiency gains resulted from automation, vendor optimization, and disciplined variable spending, with nonrecurring first quarter items identified as impacting current-period G&A.
  • The company maintained a disciplined outlook for the remainder of the year, indicating it will revisit full-year guidance after Q2 when more member cohort data is available.
  • Clover noted that its financial model is expected to benefit as larger, maturing cohorts progress along the lifetime value curve, suggesting a potential cash and margin tailwind for 2027.
  • Management reported modest unfavorable prior-period development in Q1 claims normalization, diverging from the prior year’s trends and slightly impacting both reserves and revenue.
  • The company’s technology-driven model and early interoperability advances were highlighted as key structural advantages as sector regulations and payment models evolve.

INDUSTRY GLOSSARY

  • AEP (Annual Enrollment Period): A designated window each year in which Medicare beneficiaries can select or change their Medicare Advantage plans.
  • OEP (Open Enrollment Period): A subsequent enrollment period following AEP allowing certain plan changes.
  • SG&A (Selling, General, and Administrative expenses): All operating expenses not directly tied to the delivery of health care benefits, commonly used in efficiency and margin analysis.
  • Benefit Expense Ratio (BER): The proportion of premium revenues expended on health care services for members, a key insurer profitability indicator.
  • STAR Ratings: CMS-assigned quality measures for Medicare Advantage plans affecting payment levels and enrollment rates.
  • Clover Assistant: Clover Health’s proprietary technology platform supporting physician decision-making and care model execution.
  • Counterpart Health: A business unit offering technology-driven care solutions to providers outside Clover’s insurance membership network.
  • Part D: Medicare’s prescription drug benefit program, with direct effects from recent IRA legislation.
  • IRA (Inflation Reduction Act): U.S. federal policy impacting Medicare Part D structure and cost-sharing arrangements beginning in 2025.
  • HEDIS (Healthcare Effectiveness Data and Information Set): A widely used set of performance measures in managed care, referenced for Clover’s clinical outcomes benchmarking.
  • Risk Adjustment Factor (RAF): A scoring metric used to adjust payments for health plan members based on documented patient risk and health complexity.

Full Conference Call Transcript

Andrew Toy: Thank you, Ryan, and thank you, everyone, for joining us today. Entering 2026, our first quarter results demonstrate how market-leading growth, GAAP net income profitability and full risk can scale together in Medicare Advantage. This quarter, we grew membership 51% year-over-year, while generating GAAP net income of $27 million. We believe that this demonstrates our ability to empower physicians with technology to deliver earlier and better care, finance best-in-class benefits, drive strong retention and strengthen our cohort economics over time. The clearest example of that is in our core New Jersey markets, where our model is most integrated and where that integration is translating into market leadership.

Coming into 2026, outside of special needs and employer retiree plans, Clover is now the largest PPO in New Jersey. We believe this concentration creates a virtuous cycle where growth drives deeper clinical integration and continued investment in core markets, reinforcing provider alignment and strengthening the underlying economics of the business over time. Also, as we attract and retain more members under our technology-driven care model, we expect that to translate into continued earnings expansion. Our business model is also structurally different from most Medicare Advantage plans. This is why we believe our model compounds better over time. We operate on a wide network PPO structure where we retain full economics and generally do not delegate risk downstream.

As new members join, we view their cost of acquisition and first year medical costs as deliberate upfront investments as they are not yet fully under our care model. These new members create a near-term headwind, but also establish a strong profitability tailwind as those cohorts mature under our platform. In that first year, we are assessing their health, enrolling the sickest into the home care and, of course, getting as many members as possible Clover Assistant visits. This provides us with what we consider to be best-in-class cohort improvement. Put another way, we believe the total lifetime value of a Clover member significantly exceeds that of other plans. We deliberately designed the model this way.

Better clinical engagement driven by technology at the point of care is what we believe improves both member outcomes and plan economics. That same model is foundational across our MA business and Counterpart Health. Other plans note our leading wide network PPO, our total cost of care and our nation-leading HEDIS performance and ask us if we might be able to help them do the same. Counterpart is what lets us say yes to that. Importantly, 2026 is also our second consecutive year of strong MA plan growth, and we believe we are significantly better positioned than we were a year ago. We benefit from a higher Star rating, and we kept benefit design stable year-over-year.

Notably, beginning in OEP, we also decided to moderate in-year growth to prioritize clinical integration. We grew significantly in AEP and moderating the rest of the year makes sense to us as we can focus on the experience and care of our new members. Our model is also differentiated by the data foundation we have built over time. We recently announced an expansion of our capabilities here, becoming one of the first payers active on the new CMS aligned networks. This allows us to access more data earlier in the member life cycle and power more effective AI-driven insights.

AI runs on data, and we believe we are one of the only plans who view interoperability not as an IT-driven compliance project, but as a core capability. We believe this is a key structural advantage and will be reflected in the performance of our care model as we scale. Let's turn to care we delivered within the quarter. Clover Assistant and Clover Care services are driving both wide network clinical engagement and supporting higher acuity members in the home. During the first quarter, over 1/3 of our members received Clover Assistant-powered care, in line with expectations and tracking toward our full year targets.

We have also meaningfully increased engagement for higher acuity members with our home care division enrolling a record number of patients for this point in the year. This matters as we continue to see meaningful differences in outcomes and cost performance for members who are actively engaged in these programs. While still early in the year, our start to 2026 builds on the foundation we established in 2025 and reflects the consistent year-over-year execution of our strategy. Clay will cover this in more detail, but we believe initial trends are developing in line with expectations. Looking ahead to 2027, it's too early to discuss our bids in detail, but we feel good about how we are positioned.

We've built our model to thrive across both 3.5 and 4-Star ratings, and we believe the CMS rate notice came in at a reasonable place. First, CMS did not finalize the proposed risk model changes, resulting in a more stable outcome on the risk adjustment side than many expected. While this stability is supportive to the broader industry, it's important to note that our model is built to perform through clinical engagement and care management. We do not rely on rate inflation in the same way others do. We have also consistently supported efforts to strengthen risk adjustment.

By aligning payments more closely with actual care delivery, we believe our model is well positioned for an environment that moves in that direction. Second, on the changes surrounding unlinked chart reviews, we expect a minimal impact from this change year-over-year. Further, we support the underlying broader shift toward aligning payment with care delivered at the point of service. Our model has long been grounded in encounter-based claims-linked documentation with Clover Assistant enabling earlier and more accurate diagnosis within physician workflows. In our comments to CMS, we highlighted a specific issue around members who switch plans since the new plan may not always have access to the prior encounter data needed to link historical chart reviews.

We were pleased to see CMS address that issue through the switcher exception, which we believe supports fair competition and more accurate risk adjustment for growing plans like ours. Lastly, beyond the final 2027 rate notice, we think the direction of the STAR program is gradually becoming more aligned with how quality should be measured. That said, there is still significant work to be done. We continue to believe the program should place more weight on the measures most directly tied to clinical outcomes, measurable improvements in member health and evidence-backed clinical actions. We built Clover around physician enablement, interoperable care coordination and supporting physicians in providing earlier diagnosis and management of chronic disease.

We think our historical market-leading HEDIS performance reflects that. While we still think further reform is needed, we are encouraged by CMS' recent steps to move Stars in a more outcomes-oriented direction, and we believe plans such as Clover built on delivering better health outcomes will be very well positioned over time. Taken all together, we feel good about our strong start to the year and long-term positioning. Our cohorts are developing as expected. Our care model is scaling and our leading operational indicators are performing as anticipated. We expect to deliver full year GAAP net income profitability in 2026 and to continue improving both care and economics over time.

Finally, I'm delighted to introduce Clay Thornton, Clover's Interim Chief Financial Officer. I've worked closely with Clay at Clover for several years in his role as CFO of our Medicare Advantage plan. He's been deeply involved in building and scaling the financial foundation of the business, and we're excited for him to step into this expanded role. With that, I'll turn it over to Clay for the financial update.

Clay Thornton: Thank you, Andrew, and thanks to everyone for joining. Over the past 2 years leading the Medicare Advantage finance organization here at Clover, I've been directly involved in building and scaling this model, and I'm looking forward to bringing that perspective to our discussion today. First, let me start with the headline for the quarter. We delivered positive GAAP net income while continuing to grow at a market-leading rate with performance that was broadly in line with our expectations and reflects continued improvement in our underlying earnings power. At the same time, I want to acknowledge upfront that it is still early in the year.

While we're encouraged by what we're seeing, we are approaching the rest of 2026 with appropriate discipline as we continue to evaluate how our newer cohorts develop. Next, I'd like to discuss our strong first quarter 2026 performance in detail, starting with membership and revenue. We grew Medicare Advantage membership by over 52,000 lives year-over-year to approximately 156,000 members, driving $749 million in total revenues, up 62% year-over-year. Breaking that down a bit further, first, our growth was driven primarily by a strong AEP, where we saw both high enrollment and best-in-class retention, which we view as one of the most important leading indicators of long-term cohort profitability in Medicare Advantage.

Retention is ultimately what allows the economics of our model specifically to compound over time. And second, during OEP, we began to intentionally moderate the pace of new member growth, prioritizing operational readiness and clinical capacity following a very strong AEP. That moderation was a deliberate choice in our model. Additionally, within each enrollment period, we continue to intentionally prioritize growth in our core markets and plans where Clover Assistant coverage and impact is highest. This reinforces that our growth this year is aligned with where we have the strongest long-term unit economics.

Finally, I'd like to highlight that the strength of our benefit design continues to be a meaningful driver of our growth, and we view this as an important strategic lever as we look ahead to 2027. Turning next to consolidated gross profit. Consolidated gross profit during the first quarter was $160 million, up 47% year-over-year, reflecting strong revenue growth alongside stable medical cost performance. Let me spend a minute here on the underlying trends. First, inpatient utilization was meaningfully lower year-over-year in the first quarter. Lower flu and COVID-related utilization contributed approximately 25 to 30 basis points of favorability to our overall margin relative to 2025.

More importantly, though, we are seeing early evidence that increased clinical engagement is helping to effectively manage utilization, particularly among higher acuity members. Enrollment in our Clover Care Services program is up approximately 90% year-over-year, reflecting our ability to engage members earlier and more proactively to manage care. While inpatient trends were favorable, outpatient utilization and cost continues to be elevated, but largely in line with our expectations. We saw an acceleration here in the back half of 2025, and that has continued into early 2026, reflecting an increase in service intensity and provider billing patterns. We are actively addressing this by leveraging our data advantage and AI-driven insights to drive more effective medical expense management here.

Within supplemental benefits, we've made substantial progress on dental cost management following the targeted remediation and recovery actions implemented in 2025, and we continue to view dental care as a critical component of overall health care. While utilization has remained stable year-over-year, we are seeing meaningful cost reductions driven by structural changes in how we approach out-of-network dental claims, which historically introduced variability if not tightly managed. And lastly, on Part D, performance is developing in line with our expectations as we move into the second year of the IRA implementation.

We feel good about how this is trending so far, but we will continue to closely monitor ongoing impact to Part D performance, most notably the impact of risk adjustment normalization and trend acceleration among non-low-income members as the year progresses. We continue to view consolidated gross profit as the clearest overall indicator of underlying insurance plan performance and are pleased with our first quarter results, particularly as we scale and manage through our evolving cohort mix. At a high level, though, we focus less on any single quarter's utilization and more on whether cohorts are tracking to expected maturity curves as that is ultimately what drives long-term economics in our model.

To do this, we evaluate performance at the cohort level through contribution profit, which allows us to directly assess the underlying unit economics of each cohort as members mature under our care. All that said, insurance BER was 86.5% for the quarter, reflecting both strong performance alongside our ongoing investment in quality improvement for our members. Turning to SG&A. Adjusted SG&A during the first quarter was $119 million or 16% of revenue, improving approximately 200 basis points year-over-year and broadly in line with expectations.

This improvement is the result of efficiencies of scale in our fixed cost structure, improved efficiency and variable operating costs through vendor optimization, more disciplined variable growth spending relative to prior years, and the early impact from automation and AI-driven workflows. We expect all of these to be durable drivers of efficiency as we scale. At the same time, we are continuing to invest in these capabilities, particularly in our AI and data platform, which we believe is a structural advantage in how we manage both medical costs and operating expenses and an increasingly important driver of efficiency as we scale. We are also intentionally investing in Counterpart Health, both in product development and go-to-market capabilities.

We view these investments as strengthening the clinical and economic performance of our own MA members while also creating incremental long-term growth opportunities outside of our core insurance business. We are beginning to see early traction within Counterpart with growing provider adoption in markets where we do not currently operate plans, and we expect to expand that footprint further over time. As we've communicated previously, our near-term focus remains on expanding total lives on the platform to position Counterpart as a long-term growth engine alongside our Medicare Advantage business. During the quarter, we did also experience modest variability in our SG&A, driven by higher variable costs associated with strong OEP retention as well as some timing-related operational expenses.

Turning to profitability. We generated $27 million of GAAP net income in the first quarter, improving by $29 million year-over-year with adjusted EBITDA of $40 million, increasing 56% year-over-year. Both reflect continued improvement in underlying earnings power as our cohorts mature and our operating leverage improves. On the balance sheet, we ended the first quarter with $418 million in total cash and investments with no debt outstanding. Cash flow from operations was $108 million in the quarter, driven by strong underlying business performance alongside timing-related working capital favorability as a result of our strong membership growth.

Given current performance and cohort trajectory, we remain confident in our ability to self-fund growth while continuing to strengthen our unregulated cash position through disciplined capital allocation and ongoing operational initiatives. Turning next to guidance. We expect to meet or exceed our full year 2026 outlook across all metrics. That being said, we will revisit our full year 2026 guidance across all metrics following our second quarter results when we expect to have a more complete baseline through which to evaluate performance trends and inform our outlook for the second half of the year. As we think about the remainder of 2026, though, there are a number of things we feel particularly good about.

First, our strong retention, which drives a more favorable cohort mix; second, our continued growth in clinical engagement, particularly in home-based care delivery; third, our ability to expand Clover Assistant reach and impact across both new and returning members as we scale; fourth, encouraging early trends in inpatient utilization and supplemental benefit cost management, both tracking in line with or better than expectations, and lastly, the efficiencies of scale we are beginning to realize as our membership base has roughly doubled over the past 2 years. At the same time, and as I mentioned earlier, we are closely monitoring outpatient and Part D impacts alongside the pacing and impact of our Counterpart Health investments.

Taken all together, while we are encouraged by the start to the year and the leading indicators we are seeing, we are maintaining a disciplined posture until we have more data to inform our views of how our newer cohorts will perform throughout the year. Looking beyond 2026, as Andrew noted, it's still too early to speak specifically about our 2027 bids, and we'll provide more detail on our next call. That said, we believe the strength of our benefit positioning this year provides us with meaningful flexibility in how we approach growth versus margin in 2027, allowing us to make deliberate choices rather than react to market conditions.

And more importantly, we believe that our model uniquely allows our underlying earnings power to compound over time as returning cohorts grow and mature. As a reminder, we are managing a membership base today that includes a large number of first and second year members, which are much earlier in their lifetime value curve relative to more mature cohorts. As we move into 2027, we expect a large portion of our membership base will be progressing favorably along the lifetime value curve, including our 2025 cohort entering year three, which we expect to be a meaningful tailwind to both margin and cash generation.

We also expect continued efficiency gains, particularly within SG&A, driven by increased scale alongside the effects of our AI and data platform to further enhance cohort economics. That dynamic, the compounding effect of cohort maturation and continued SG&A optimization through AI remains central to how we think about long-term value creation. In conclusion, we are encouraged by the start to the year, and we're seeing the model perform as expected, but we're maintaining discipline as we move forward. I look forward to updating you as the year progresses. And with that, I'll turn it back to Andrew for closing remarks.

Andrew Toy: Thanks, Clay. To close, I just reinforce a few simple points. We're seeing strong growth and profitability come through at the same time with cohorts developing as expected and our care model scaling as designed. As we move through 2026, we remain focused on engaging more members earlier in their life cycle while balancing profitability with ongoing investment in our care model, technology and long-term capabilities. It's still early in the year, but taken all together, this gives us confidence not just in delivering our 2026 goals, but in the durability and compounding nature of the model over time. We're building Clover for an AI-first personalized health care world, and we find that incredibly exciting.

With that, we're happy to take your questions.

Operator: [Operator Instructions] Our first question comes from Richard Close from Canaccord Genuity.

Richard Close: Okay. Congratulations, first of all. Clay, you've been here at Clover for a couple of years. I'm just curious to really get your perspectives. You've been in MA for a while prior to Clover. So really what attracted you to the company? What's different in terms of this model versus maybe other models that you've seen before?

Clay Thornton: Yes. Thanks for the question, Richard. So there's quite a bit that's different and quite a bit that attracted me to the company. So first off, purely from the financial lens, I love that Clover takes full risk on the economics of its population. That's very unique in the Medicare Advantage industry. Like you said, I've been in the space for most of my career. And most of our peers are delegating a large portion of their risk down to their providers. Clover does not do that. So we take full risk on the economics of our population.

The second is how we engage with the wide network on the PPO, using the Clover Assistant platform to engage that wide network and drive clinical and economic results is very unique in the space, and it's inherent in the results we see today.

Richard Close: Okay. That's helpful. And then with respect to the SG&A, I was wondering if you could go into a little bit more details on what that variability is that you called out.

Clay Thornton: Yes. So there were a few onetime nonrecurring expenses in the first quarter, Richard. I'll just give you an example of one of them. When our membership grows and our reserve number grows, there's a noncash expense that hits the SG&A line called claims adjustment expense. It's effectively a reserve that we set up on SG&A to cover the future liability for paying those claims. So we had that expense in the first quarter won't be recurring for the remainder of the year. There were a couple of other things like that as well.

Operator: [Operator Instructions] Our next question comes from Jonathan Yong at UBS.

Jonathan Yong: I guess just in relation to the new versus existing cohorts, can you talk about how the new members are kind of shaping up in terms of the RAF scores and just their overall health, at least in the early days of what you can see? And similarly, kind of how is the existing cohort kind of trending? Are there any areas that kind of give you pause at this time? Or is everything trending better than what you initially thought?

Clay Thornton: Yes. Thanks for the question, Jonathan. So first off, on the new members or the returning, we have pretty good visibility into the leading indicators through the first quarter and feel great about how those are tracking. I mentioned inpatient and dental as two in particular that are tracking either in line with expectations or better. So feel really good there. As it relates to the RAF scores, we have good visibility there as well. When we provided guidance back in February, we already had 2 months of MMR. So had good feel of what that population was and how they were going to track for the rest of the year.

And so far, things are tracking in line with expectations there.

Jonathan Yong: Okay. Great. And then just curious if there was any positive or negative prior period development within the quarter related to last year's claims. And then just going back to the G&A question for a second. I don't see, I don't know if the G&A was, the G&A ratio was reaffirmed with this guidance. I assume it was, but I just want to get clarification on that.

Clay Thornton: Yes. So, first on G&A, we didn't officially guide to G&A. What we said back in February was we are committing to 100 to 150 basis points of SG&A improvement during 2026. So, in the first quarter, we delivered 200 basis points of improvement. So feel really good about how we're tracking there. You could consider SG&A in our broad statement around feeling good about meeting or exceeding expectations. And then as far as the first question, could you repeat that, Jonathan?

Jonathan Yong: Just if you had any prior year development within the quarter, prior year.

Clay Thornton: Yes. We did have some modest unfavourability actually in the first quarter, which is going a bit of the opposite direction of 2025, just normal restatements and reserves, also some slight unfavourability on the revenue side.

Operator: [Operator Instructions] There are no more questions. This will complete the allotted amount of time for questions. I will now turn the call back over to Andrew Toy for any closing remarks.

Andrew Toy: All right. Thanks, everybody, for joining us today. Thank you for the thoughtful questions. We appreciate everyone's continued interest in Clover, and we definitely look forward to updating you all on our progress as the year progresses. Everybody, have a nice evening. Thank you so much.