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DATE

Tuesday, May 12, 2026 at 6 p.m. ET

CALL PARTICIPANTS

• Chief Executive Officer — Ricardo da Silva
• Chief Executive Officer, PagBank — Carlos Mauad
• Chief Financial and Investor Relations Officer — Gustavo Bahia Sechin

TAKEAWAYS

• Total Payment Volume (TPV) -- BRL 128 billion, flat year over year, with management highlighting "a gradual reacceleration versus prior quarters."
• Credit Portfolio -- BRL 51 billion, up 11% year over year, led by a 36% rise in total loans, with working capital loans increasing 191% year over year to represent 10% of the portfolio.
• Deposits -- BRL 42 billion, a 23% year-over-year rise, with over 90% sourced from the company's own platform.
• Net Revenue (ex-Interchange Fees) -- BRL 3.3 billion, a 6.4% year-over-year increase, attributed primarily to the banking and credit business segments.
• Banking Revenue -- Grew 41% year over year, supported by expanded credit and higher transactionality.
• Recurring Non-GAAP Net Income -- BRL 575 million, up 4%, with increases in financial expenses linked to Brazil's base interest rate partly offset by operating leverage.
• Diluted Non-GAAP EPS -- Increased 12% year over year due to earnings growth and share buybacks.
• Total Shareholder Returns -- BRL 2.4 billion distributed over the past 12 months via dividends and buybacks, equating to a 16% total yield.
• Return on Average Equity -- 15.8%, an improvement of roughly 80 basis points year over year.
• Deposits APY -- Averaged 83.9%, marking the eighth consecutive quarterly decline; average remuneration on demand deposits fell to 38.6%, down 10 points year over year.
• Operational Expenses -- Fell by approximately 230 basis points as a percentage of revenue versus last year, attributed to improved efficiency and increased AI utilization.
• Chargebacks -- Decreased 15% year over year within acquiring, reflecting fraud prevention improvements.
• Total Losses -- Expanded 29% year over year, encompassing chargebacks and credit loss provisions, coincident with credit portfolio growth.
• Loan-to-Fund Ratio -- Improved from 114% last year to 109% this quarter as credit expansion was managed with caution.
• Basel Index -- Managerial Core Equity Tier 1 ratio at 24.1%, down over 4 points sequentially; company targets an 18%-22% range in coming years.
• Dividend Commitment -- Additional BRL 400 million (USD 0.26 per share) scheduled for June; company reiterates intent to distribute at least BRL 1.4 billion in dividends for the year.
• Guidance Trajectory -- Credit portfolio ended above guidance range, with gross profit expansion constrained by higher financial costs but expected to accelerate as rate pressure abates.
• Non-Performing Loans (NPLs) -- Asset quality remains “well below the Brazil banking system average,” indicating robust portfolio quality.
• Product Development -- Ongoing pilots in private payroll loans and new product launches expected to contribute to future credit and earnings expansion.

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RISKS

• Financial expenses increased due to a 1.9 point rise in Brazil's SELIC rate, creating “significant pressure” on profitability in the reporting period.
• Gross profit growth was limited by persistent macro headwinds, particularly from elevated benchmark interest rates, with management noting a “because interest rates started to increase in Brazil.”
• Total losses, including chargebacks and credit provisions, expanded 29% year over year, directly linked to portfolio growth and a shift in risk mix.

SUMMARY

Management maintained strategic focus on scaling its ecosystem, leveraging deposit and credit growth while emphasizing strong underwriting and cost discipline. The company expects additional SELIC rate cuts to reduce margin pressure and drive further earnings improvements through the remainder of the year. Operational efficiency remains a central pillar, supported by AI-driven initiatives and continued product innovation in unsecured credit lines.

• Management described current market share in several banking segments as “below 1%,” citing early-stage growth potential across verticals.
• Broad-based adoption of investment and insurance products contributed to deeper client engagement and higher monetization levels.
• Loan growth is expected to accelerate in 2027 as new unsecured products complete piloting and macroeconomic conditions become more favorable, with product pipeline maturation expected to strengthen results through 2029.
• Strategic use of both dividends and share buybacks is intended to balance predictable shareholder returns and tactical capital flexibility.
• Management “are confident” in achieving 2026 guidance despite macro and regulatory challenges, reinforcing a disciplined, long-term value creation approach.

INDUSTRY GLOSSARY

• CDI: The Interbank Deposit Certificate, serving as Brazil’s main benchmark for short-term interest rates and a key reference for deposit and lending products.
• SELIC: Brazil's central bank overnight rate, functioning as the country’s primary policy rate impacting all financial costs and returns.
• NPL: Non-performing loan, defined as loans in default or close to default, used as a key asset quality indicator within the Brazilian banking sector.
• Basel Index/Core Equity Tier 1: Regulatory capital measure used to assess the capital adequacy and solvency of financial institutions in Brazil and globally.
• TPV (Total Payment Volume): The total value of payment transactions processed through the company’s acquiring platform during a reporting period.
• PIX: Brazil’s instant payment system developed by the Central Bank to enable real-time electronic funds transfers across financial institutions.

Full Conference Call Transcript

Ricardo da Silva: Good evening, everyone, and thank you for joining our first quarter 2026 earnings call. Starting on Slide 4, we summarize the main highlights of the quarter. This first quarter marks continued progress in the execution of our strategy with banking and credit acceleration and operating leverage translated into earnings expansion, even in a challenging macroeconomic and a high interest rate environment. Total payment volume reached BRL 128 billion, flat year-over-year, confirming a gradual reacceleration versus prior quarters. Our credit portfolio expanded to BRL 51 billion, up 11% year-over-year, driven mainly by a 36% increase in total loans. Growth was broad-based across all products with particular strength in working capital, which rose 190% year-over-year.

Supporting this expansion, deposits reached BRL 42 billion in Q1, a 23% year-over-year increase. On the financial highlights, net revenue, excluding interchange fees, reached BRL 3.3 billion, 6.4% growth year-over-year, reflecting mainly credit acceleration and the overall banking performance. Recurring net income, non-GAAP reached BRL 575 million, a 4% increase, mainly impacted by the increase in financial expenses linked with the base interest rate of Brazil, but with positive impact from the operating leverage we delivered, which we'll see later in the presentation. Most importantly, diluted non-GAAP EPS increased 12% year-over-year, boosted by the capital optimization initiatives deployed.

On the next slide, we highlight our long-term track record of consistent shareholder value creation, supported by a focus on profitability, disciplined growth and capital efficiency. Over the last 12 months, the company returned approximately BRL 2.4 billion to shareholders through dividends and share buybacks, translated into the last 12 months total yield of around 16%. Since our IPO in 2018, we have delivered GAAP diluted EPS growth of nearly 16% CAGR, underscoring a strong and consistent execution track record through multiple cycles, including periods of significant global disruption and macro volatility. Over this period, we have accomplished key strategic milestones that expanded our addressable market, improved the profitability and established a robust platform for sustainable earnings growth.

With that, I will now turn it over to Carlos Mauad.

Carlos Mauad: Thank you, Dutra, and good evening, everyone. In this section, we will take a look at the operational and commercial performance of our business units. Let me start on Slide 7, where we highlight our main growth opportunities. Here, we provide an overview of our ecosystem and the growth opportunities ahead. PagBank operates a fully integrated payment, banking and credit platform, serving individuals and micro, small and medium-sized businesses. The breadth of our platform supports strong engagement, cross-selling potential and large addressable market across payments, deposits, credit and financial services. As shown in the slide, there are significant opportunities for expansion as we explore new verticals.

In several segments of our banking operations, our market share is currently below 1%, underscoring our confidence that we are still at the very early stage of our growth trajectory. This progress should be achieved through enhanced cross-selling and developing a broader and more diversified credit portfolio, all overseen with prudent management and a long-term perspective. On the next slide, we highlight some key metrics of the banking operation and our customer-centric approach, demonstrated by the increasing transactionality and engagement of our ecosystem. Cash-in volumes, excluding acquiring-related inflows reached BRL 81 billion, representing an 11% growth year-over-year with cash-in per active client growing 12% in the same period.

This performance reflects stronger client engagement as demonstrated by the increased usage of our platform, higher volumes of bill payments and PIX transactions as well as an important increase in the penetration of our investment and insurance products across the active client base, signaling deeper relationships and improved monetization of our clients' transactionality. Collectively, these trends highlight how robust and complete our ecosystem is and the rising levels of customer engagements that we are achieving throughout our client base. On the next slide, let me turn to our credit portfolio evolution. Credit is not only our growth frontier, but also a strategic lever of engagement across our ecosystem.

Total credit reached BRL 5 billion at the end of the quarter, growing 36% year-over-year, positioning us at the growth pace above the expected guidance for the year. When we include financial operations linked to merchant prepayment, we can see increased penetration of our instant settlement feature. Expanded credit portfolio totaled BRL 51 billion this quarter, 11% growth over the last 12 months despite stable volumes on acquiring. As it should be, growth remains broad-based across products with an important expansion in every channel, but clearly led by working capital loans, the main driver for credit portfolio this year, which expanded 191% year-over-year. Working capital already accounts for 10% of our total portfolio.

Importantly, asset quality remains controlled with NPL indicators well below the Brazil banking system average. The growth trajectory reflects the evolution of our mix from a mostly secured to a more balanced portfolio as we gradually accelerate underwriting for unsecured products. On the next slide, I show you our funding structure and how we generate efficiency from a financial cost perspective. Total deposits reached BRL 42 billion, a 23% increase compared to last year with more than 90% sourced from our own platform, a clear example of how strong our ecosystem is and the increasing level of engagement that we get from our active client base and the relevance of our digital channels.

When including other sources of funding such as related party deposits and borrowings, total funding reached almost BRL 47 billion in the period, 15% increase year-over-year. More importantly, our deposits APY reduced for the eighth straight quarter, a continuous 2-year trajectory of reducing funding cost as a percentage of the CDI. In the first quarter 2026, deposit APY reached 83.9% with a highlight to the average remuneration of our demand deposit, the checking account balance is below 4% (sic) [ 40% ] at 38.6%, a strong 10 points reduction year-over-year.

Finally, as shown on the right side of the slide, our loan-to-fund ratio keeps improving from 114% last year to 109% this quarter as we continue to grow credit with caution and prioritize a well-balanced structure. Now I will hand it over to Gustavo to walk you through the financial highlights of the quarter. Gustavo, please.

Gustavo Bahia Sechin: Thanks, Mauad. Hello, everyone, and thank you for joining us today. Let's focus now on our consolidated financial results. Starting on the next slide, we take a look at our revenue and gross profit. Total revenue and income, excluding interchange fees, reached BRL 3.3 billion this quarter, as you can see, growing 6.4% year-over-year, driven primarily by the banking and credit business expansion. Banking revenues grew 41% in the same period supported by credit expansion and the higher transactionality from our client base, leading to better fee generation. Gross profit totaled BRL 1.9 billion, up almost 1% year-over-year, with banking representing now approximately 31% of the total gross profit.

As we had anticipated, 2026 has been proving to be a challenging year. In the first quarter, we still face significant pressure from rising financial costs, primarily reflecting the impact of the higher Brazilian basic interest rate. Starting in the second quarter, we expect this effect to be driven by additional cuts in the benchmark interest rate. Turning to the next slide, we detail our P&L and the cost dynamics for the quarter. As mentioned earlier, financial costs increased year-over-year due to the higher SELIC rate, which rose 1.9 points over the period. This effect was partially mitigated by the initiatives to reduce our funding costs, driving down our APY on deposits by 6.2 points year-over-year.

Sequentially, financial costs decreased 2.6%, reflecting those initiatives. Total losses, which includes chargebacks from acquiring and expected credit loss provisions from the credit operation expanded [ 29% ] year-over-year, mainly reflecting the change in our credit portfolio mix and its overall expansion. Looking specifically at the acquiring side of the ecosystem, chargebacks decreased 15% year-over-year, capturing the improvements in our fraud prevention efforts. But the main highlight this quarter is our consistent ability to generate operational leverage.

As you can see, our operational expenses declined as a percentage of revenue, improving by approximately 230 basis points year-over-year, demonstrating not only our cost discipline, but also how we keep exploring opportunities to improve efficiency, operating under a leaner structure and supported by the use of AI in core fronts such as client service. Looking ahead, we expect to keep driving this efficiency as operational leverage is a core pillar of value creation embedded in our full year guidance and long-term ambition. Moving on to the next slide. Our non-GAAP net income reached BRL 575 million in the quarter, representing 4% growth year-over-year.

As a result, our EPS diluted increased 12%, supported by earnings growth, operating leverage and the reduction in the average share outstanding linked to the buyback execution in the quarter. On the right side of the slide, you can see that our return on average equity reached 15.8% this quarter, up roughly 80 basis points year-over-year. This represents another consecutive quarter of improvement driven by higher profitability and the initiatives we have deployed to strengthen capital efficiency as detailed on the next slide. Now moving on to the next slide. Let's focus on the initiatives that drive shareholder value and improve our capital structure.

We keep advancing in our objective to improve our capital structure, pursuing a Basel index level between 18% to 22% in the next coming years. As a result, in the last 12 months, we have returned more than BRL 2.4 billion to shareholders through dividends and buybacks. As mentioned in previous calls, we believe it is important to use both tools to improve our capital structures as dividends offer stability and predictability, while buybacks provide tactical flexibility. In that sense, next June, we shall distribute an additional BRL 400 million in dividends, USD 0.26 per common share, in line with our commitment to distribute at least BRL 1.4 billion in dividend this year.

As for our core equity Tier 1, given the initiatives deployed, our managerial base ratio stood at 24.1%, a more than 4-points decrease compared to last quarter, provide ample capacity to support continued credit expansion and shareholder return. Now moving to the next slide, let me update you on our guidance for 2026. As you know, this year, we aligned on our guidance with our 2029 ambition, reinforcing our commitment to the long-term strategy we are executing. Starting by credit portfolio, we ended the first quarter above the expected range, and we expect to keep delivering consistent growth throughout the year.

Looking to the gross profit, the limited expansion we saw in the first quarter reflects the financial cost pressure driven by the higher SELIC rate. As we move into the second quarter and beyond, we expect these headwinds to fade, allowing our revenue growth initiatives and efficiency gains in financial expense to position gross profit growth squarely within our guidance range. As for shareholder value creation, we delivered a diluted non-GAAP earnings per share 12% higher than last year, positioning it close to the top of the expected range of the year, aligned with our road map of initiatives and operational efficiency we are driving across the company.

And finally, while CapEx deployment naturally varies across quarters, the important point is that we are focused on delivering full year CapEx within our commitment. In summary, even in the face of macro and geopolitical headwinds, we executed effectively and delivered a solid and consistent quarter, positioning us well for our full year guidance. I will now turn the call back to Mauad for his final comments.

Carlos Mauad: Thank you, Gustavo. Before we conclude, let's move to the next slide for a few closing remarks. We keep building momentum across our core growth engines. On top of the acquiring volumes reaccelerating, credit portfolio is scaling as planned at a robust pace, guided by disciplined risk management and prudent underwriting standards. This approach ensures the quality of our assets in a dynamic market environment. Additionally, our ongoing focus on operating efficiencies supported by AI helps us to navigate the macro scenario and maintain resilience in our earnings. Through rigorous cost management and the optimization of our process, we are able to adapt quickly, capture new opportunities and reinforce our financial stability.

Looking ahead, with the gradual easing of the interest rate cycle, we anticipate a more favorable environment that should support increased lending activity and stimulate growth. We are confident to achieve our 2026 guidance, which outlines our commitment for growth, profitability and shareholder value as seen in the previous slide, supported by key strategic initiatives, which have been maturing steadily in the past quarters. Furthermore, as we advance towards the ambitious targets we shared with you for 2029, our focus remains on operational excellence, disciplined expansion and consistent value creation for all stakeholders. Thank you for your trust and partnership as we move forward together.

Operator: Our first question comes from Kaio Prato with UBS.

Kaio Penso Da Prato: I have 2, please. First, on the payment business. What can we expect in terms of the TPV growth going forward? We saw again better trends sequentially if we look year-on-year, but it is still contracted. So just wondering if we should expect this turning positive in the next quarter? And how do you see the competitive landscape? So this is the first. And then on the guidance, what should be the drivers for this acceleration on the gross profit expected going forward? So if this is mostly related to banking TPV recover or if this is more related to SELIC cuts potentially. So any sense of the relevance of these main KPIs for PAGS would be good going forward.

Carlos Mauad: Hello, Kaio. This is Mauad. Thank you for your question. In terms of trends here for TPV growth, as we have been mentioning since third quarter of last year, the trend is to recover growth year-over-year. So we pretty much had minus 5% on the third quarter last year, something around minus 2% on the fourth quarter. Here, we are virtually flat on the first quarter. So the expectation is to be above the water line on the second quarter of this year and also on the second half with a higher acceleration.

So again, this doesn't change the message that we sent to you guys on the call that we made to release the third quarter results of last year. To answer you about the gross profit trends, I'm going to pass the floor here to Gustavo.

Gustavo Bahia Sechin: Hi, Kaio. How are you? Gustavo here. So try to answer your question related to the gross profit. I think that it's a mix. First, we could expect an expansion in our operation, both in payment and also in banking. It's important to remember that we -- as we have been talking, we are -- we passed the worst part of the cycle in the payment business, and we are just in the beginning of our journey of credit. So both will sustain and help the gross profit trend going forward.

And additionally, it's important to highlight that we have harder comps in the first half of the year when we consider the pressure in terms of SELIC and the financial cost. So despite that, we were expecting a better trend in terms of SELIC cuts during the year, but we can expect that the second half of the year will be better than what we are seeing in the first Q and also what we expect in the second Q of the quarter -- the year.

Operator: Our next question comes from Guilherme Grespan with JPMorgan.

Guilherme Grespan: Two questions on my side as well. One is a follow-up on gross profit. Just on specifically the payments gross profit was a little bit a more sharp decline here. I try to calculate the yield like divided gross profit by TPV. The yield declined almost 60, 70 bps. In other words, gross profit was down minus 15 quarter-over-quarter, TPV minus 10. Just wanted to get a sense what is driving this compression of yield, if it's a pricing strategy? Or what is the moving parts behind this? And then the second question is just the decline in yields of the checking accounts. Very nice to see the average remuneration as a percent of CDI declining.

Just want to understand if this is an intentional strategy and what we can expect forward or if it was related to calendar days and other effects?

Gustavo Bahia Sechin: Hi, Grespan. Good to talk to you. So again, talking about the gross profit. As I said, I think -- and most important, I think that's very important to highlight that we are fully committed to deliver our guidance in terms of gross profit for the full year. And as we said in the beginning, the first half of the year should be more challenging than what we expect for the second half of the year. That's very important. I would say that those metrics that you were talking, I think that's not the best metric to follow the gross profit.

Gross profit based on TPV, I would say that doesn't represent the business -- all components of the business that we have. So I would recommend that you use the gross profit and use the guidance as a reference and especially considering that we expect SELIC cuts during this year. And also, it will help to reduce the pressure of the financial costs. That's the main negative portion that are impacting our gross profit. And talking about the deposits, I would say that we are trying to mitigate the financial cost, again, the SELIC, the high SELIC that we are facing in different ways. As we implement -- last year, we implemented a very disciplined repricing policy.

And at the same time, we implement some reduction in terms of the remuneration and yields that we paid in our CDs and in our checking accounts. So that's one of the initiatives that we implemented, and we are still identifying different blocks that we could address the pressures in terms of financial costs. So I don't -- I -- in other words, I don't say any pressures related to the seasonality, but I would say that's much more related to the strategic implementation in terms of remunerations.

Ricardo da Silva: And when you think about gross profit -- Grespan, when you think about gross profit, when you see this 1% and the guidance is -- the bottom of the guidance is 6%, I would say we have a kind of hard comp here because in Q1 '25, average SELIC was around 13%, and this year was 15%. So it's kind of a hard comp in terms of financial expenses because interest rates started to increase in Brazil after Q1. So we're having this kind of hard comp from 13% SELIC last year versus 15% this year.

Guilherme Grespan: That's clear, Dutra and Gustavo. Just a follow-up on the checking account. Does the quarter already reflect all the movements, meaning should rates be more or less what we see or there is still some carry-on effect to happen going forward?

Carlos Mauad: There are other changes that we plan for the end of the first quarter. So we do -- we're going to have some reflects moving forward. And there are always some optimization under the product perspective that we are planning here and deploying throughout the year. So again, we should see that as a consistent movement over time, not as a point in time action.

Operator: Our next question comes from Tito Labarta with Goldman Sachs.

Daer Labarta: Sorry, not to harp on the point, but just going back on the gross profit guidance, and I understand things should improve from here and some of the drivers of that. But when the year started, I guess, expectations were rates would probably go to 12%, 12.5%. Now we're lucky if we get to 13%. So the outlook has changed a little bit. So do you expect any impact from that rates just coming down at a slower pace than initially expected? Could that have any impact on the guidance? And the second part is on the loan growth, right? I know it's early stages.

You're showing very good growth, but we are seeing some incremental deterioration for the industry overall. So could that also limit your ability if the credit cycle gets worse? And I know your loan portfolio is much smaller than the system, but just to think there are some headwinds from when we initially started the year. So how do you factor in those headwinds to your ability to deliver on that guidance?

Carlos Mauad: Hello, Tito, this is Mauad. Thank you for your question. In terms of the gross profit trend here, that's why when we send the guidance here, we have a range. So we know that in Brazil, there is many moving parts regarding the macro environment. So again, if the curve is not going to close down to 12.50% as we expected in the beginning of the year, we're going to work on the different levers that we have on the P&L to deliver the range of the guidance that we disclosed last call. Moving to your next question.

Again, the credit cycle in Brazil is always -- we have to look forward to make sure that we are making the right movements here. But as you mentioned, we are in the very beginning of our credit outstanding evolution. So this is not a concern at this point. So we are scratching the surface. We are testing deeply the clusters in terms of credit that are more resilient to this macro environment. So again, it's not a concern on the short term.

But of course, we have -- and we will have more sophisticated through the cycle variable on our models here to make sure that whenever we have a very relevant credit outstanding here, we can go through the cycles without having a material impact in terms of credit performance.

Gustavo Bahia Sechin: And Tito, just to complement Mauad here, when we talk about gross profit and also about the loan growth, despite that we are seeing a reduction in terms of rates, much lower than what we were expecting. On the other side, we could see that the unemployment rate has been showing very strong resilience during this period. It helps a lot in terms of consumption and also in terms of transactionality of our customers inside our ecosystem.

Daer Labarta: Great, that's very helpful. Maybe just one quick follow-up. Also just factoring in a little bit the competitive environment. I mean we saw ABECS numbers come out recently, showing industry growing around 8% or so. We've seen some of your largest competitors growing well north of 20%. How do you -- how is the competitive environment? Is it changing at all? Does that present any risk at all for you guys?

Carlos Mauad: I think that on the SMB landscape, I think that we pretty much have the same competitive environment for the past 24 months, where we have pretty much us, Stone, Mercado Pago and CloudWalk playing at this level. When we see competitors growing like 20%, 25% TPV year-over-year, we are talking about a different cluster of customers here. We're talking about enterprise sub-acquirers. That's a different business than what we are running here. And again, we see the industry growth. We are happy that the industry is growing.

And of course, as we have a more stable pricing environment at this point as long as we don't have to input the friction of increasing or repricing the take rates of our customers. So we restart to build vintage after vintage in terms of customer acquisition to make sure that we keep up with the market growth in terms of payments.

Gustavo Bahia Sechin: And Tito, if I may add, I think that pricing rationale continue to prevail among the players in the industry. That's very important. And it adds when we consider the rationality in terms of pricing and competition and also when we consider that the industry is still growing in a healthy pace with a growth in terms of TPV and also a very important growth in terms of PIX in the industry above high single -- double digits in the industry. That's very important because it sustain the transactionality, it sustained the principality of the customers inside our ecosystem again.

Ricardo da Silva: And Tito, just one more point, not related to this question, but the question that you made about credit, just to remember, it's important to highlight here on Slide 9. Even with this credit cycle changes in Brazil, our NPLs are pretty much stable and almost half of the industry. So still, we have the comfort to keep growing our credit portfolio because we have lower NPLs, almost half of the industry. We have excess of capital in our balance sheet. So we don't see any concerns to hurt our credit portfolio at this point.

Operator: Our next question comes from Daniel Vaz with Safra.

Daniel Vaz: Congrats on the results. I was looking specifically on your working capital origination in the presentation. You break it down in the quarters, and you have a gray bar for the future, right? Does that imply you're having enough good results and good vintages to increase your origination and working capital? What's the baseline? What's the expected level we should see for the monthly? I guess you were guiding in the past for like BRL 70 million monthly originations in the working capital. Are you comfortable enough to double that? Or any level that you would like to share with us?

Carlos Mauad: Hello, Vaz. This is Mauad. Thank you again for your question. Yes, the gray bar kind of give you a soft guidance on what is coming up on the second quarter. So we're still quite confident on keeping growing the working capital origination quarter-over-quarter. Of course, there are many clusters that we are running tests to see where it's going to land in terms of credit performance before we roll out. And also, there are some product enhancements that we are developing at this point that can push another cycle of growth on our credit products here, especially on the working capital where we have a very strong right to it. So again, you're going to see growth quarter-over-quarter.

And whenever we see the limits on it, you guys will have the information.

Daniel Vaz: Good. And if you can share with us maybe the clusters you're having the most success or any types of maturity or any types of duration that this credit is going to have, it will be very, very good to hear as well.

Carlos Mauad: Here, the clusters pretty much as input all the credit products. Here, we work in a range where you have like the best clusters, mainly they do not access credit because they do not have the need and the down part of this credit risk rank doesn't perform. So again, we work in this sweet spot where we have a good conversion, a good yield, and it has the potential to generate credit outstanding. So we are talking -- we are always talking in this range in terms of credit performance in the middle where we can optimize net credit margins.

Gustavo Bahia Sechin: And also, Daniel, Gustavo here, I think that's very important to consider that we are focusing on our internal customer base at this point.

Operator: Our next question comes from Arnon Shirazi with Citi.

Arnon Shirazi: My question is also related to the credit. You reaffirmed the 2029 goal related to credit, have a BRL 25 billion portfolio, but we have been seeing some changes in regulation, including caps. I wonder if this impact growth appetite for the next years and also it should impact the overall results expected until '29.

Carlos Mauad: Of course, thank you for your question. So of course, there are many change on regulations, caps, products moving around. But the same way, some opportunities get away, some new opportunities show up so we can build our credit outstanding. So it will be too soon for us to, for example, to anticipate any kind of impact on what was the recent moves on the INSS, the retiree payroll loans. We are also on the very beginning of our pilot here on the private companies' payroll loans that also has a huge potential on our customer database that's going to replace part of the volume that we lost on the FGTS factory receivables.

So again, those moving parts is part of the management's problems here to solve it up and to make sure that we can deliver our long-term guidance.

Operator: Our next question from Neha Agarwala with HSBC.

Neha Agarwala: Good to see improvement in the trends for the TPV. Can you give us a bit more color regarding segmental information? How is the SMB segment doing, which -- MSMB, which is more of a core segment for you? Has that started to pick up again? And how is the competition in particularly that segment given that some of your competitors are trying to put more emphasis on that, adding more -- improving their customer service. So just some color on SMB would be very helpful. And how sustainable is the OpEx improvement that we have seen this quarter?

Carlos Mauad: This is Mauad. Thank you for your question, Neha. Here on the SMB landscape, we didn't see like any major change on how those customers are behaving. Of course, we are always optimizing our service to this specific kind of customer, our pricing strategy on acquisition, the way we delivered our banking products to those customers to make sure that we have a very strong profitability coming out of these relationships. So again, we do not try to enter in this fight, only looking at price or the commodity products that the entire industry have, we try to bring our bundle offer here to make sure that we can monetize at the right level these SMBs relationships.

So again, I think that we have the best product stack for these specific customers, and we are investing a lot in terms of product evolution to make sure that we deliver the best quality in terms of service provider to those customers.

Gustavo Bahia Sechin: Neha, Gustavo here. Let me talk about the OpEx. I would say that we are just in the beginning in terms of the opportunities that we see in terms to continue generating operating leverage. You know that we have been consistently delivering some gains in terms of operating leverage, but I see that huge opportunities inside of the company. So it remains one of the main tools that we are going to work not only in 2026, but also in the long term.

I can say that we are seeing opportunities both on nonoperational side and also in terms of customer experience, the use of AI to help us to gain productivity, to help us to gain a more deeper knowledge about our customer and how we can deploy those initiatives through the year. So I would say that we are just in the beginning of what we can generate in terms of operating leverage.

Operator: Our next question comes from William Barranjard with Itaú BBA.

William Buonsanti Barranjard: I have 2 quick ones. First, going back to credit, right, especially credit quality. Can you give us any color of how credit quality is doing, especially on the non-secured lines? I understand it's a new line, but if everything is going accordingly to what you were expecting, if things deteriorated a little bit lately or not? Just overall, your views here concentrated on the clean lines. And also, this is a very quick one regarding your other financial income, what drove the quarter-on-quarter growth was about 30%. So I just wanted to understand that.

Carlos Mauad: Thank you for your question. This is Mauad. On our unsecured products, credit performance is coming at the right level in terms of profitability. The working capital product, it's a high-yield product here. So it's not a product that's going to optimize NPLs. It is a product that's going to optimize net credit margin. So again, nothing coming out of the guardrails that we have on the company's governance. The other unsecured product that you see growing that was on our credit outstanding slide. It is credit cards that grew something like 7% quarter-over-quarter. And in this specific product, as it has a longer payback here, we are being more conservative on the cutoffs on the credit performance.

So that's a little bit of color on how we are dealing on managing the credit risk between those 2 main products that we have here on the unsecured line.

Gustavo Bahia Sechin: William, Gustavo here. If you're talking about the other financial income, despite that we are seeing that increase on a quarter -- year-over-year perspective, there is no recurring item. I think that's much more related to the seasonality that we are seeing on the float side and then the SELIC rate than something different than that.

Operator: Our next question comes from Antonio Ruette with Bank of America.

Antonio Gregorin Ruette: So my question goes on the guidance. You are running about -- above or in line with the guidance for 2026. But as you mentioned, you reiterated the guidance -- the long-term guidance. This would imply an acceleration, right, particularly when we're talking about the loan growth. So my question here is, should we expect this acceleration in loan growth already in '27? Are you seeing what you should have been seeing to accelerate the loan growth in '27? And what should be the key lines here? And the same question here goes for the gross profit. Once we are past '26, what should be the main drivers here?

Carlos Mauad: Hello, Ruette. This is Mauad. I'm going to pick the first part of your question here. So you're right. We're going to see a pickup in terms of growth in 2027 in credit, and I explain you why. There are 2 main factors here. First, part of the products that we already have on our portfolio here to offer our customers, it is an unsecured product. So due to the macro environment, the high level of interest rates at this point, we don't see the conditions to accelerate more than what we are showing at this point. And there is also a second factor here, which is the product development. Part of our products are not even in production yet.

And part of our products are in pilot, as I mentioned here, the payroll loans that we are rolling out here for the employees of the company. And probably by the beginning of the second half of this year, we're going to go to the open market offering that to different employees of different companies. So again, those are the 2 main factors that explain why we will not see a growth higher than what we see on the CAGR for 2029, and we should expect on 2027 and on a higher growth in terms of credit outstanding. I'm going to pass here to Gustavo to answer the gross profit part of the question.

Gustavo Bahia Sechin: Hi, Ruette. Gustavo here. Basically, when we consider our gross profit, our guidance in terms of -- long-term guidance in terms of gross profit, the financial cost and also the impact of the levels of SELIC that we have will, and during this year impact negatively in our numbers. But again, as we foresee that the reduction in rates will continue going forward, not only in 2026, but also '27, '28, it will have a positive effect in our gross profit.

Remember that when we were before the beginning in terms of monetary tightening that we start back in October -- September, October 2024, we will run in terms of financial cost almost below the size that we were -- at least half what we were running the financial cost right now. So again, as we are seeing the reduction in rates, it will positively impact our gross profit. So that's one effect. And also in terms of growth in terms of credit, we are just in the beginning. So it will mature. It will contribute in terms of cross-sell, not only in terms of the banking, but also in terms of the cross-sell in the payment business by itself.

Operator: Our next question comes from Marcelo Mizrahi with Bradesco.

Marcelo Mizrahi: Congratulations on the results. My question -- I have 2 questions. So first one is regarding those new initiatives to reduce the cost of the funding of the company. So how big could be or if you can come back to the levels that we are before, reducing the size of the deposits compared to the total funding or now or not? Trying to understand this like a good tailwind to the cost of funding. First question is -- the second question is regarding the expenses. So we saw a very good number, so a reduction of the nominal expenses year-by-year.

So my question is if it's possible to see during the year expenses growing less than inflation on the year-end.

Gustavo Bahia Sechin: Hi, Mizrahi. Gustavo here. I will start for your -- to your second question. So I would say that you must consider that we have in terms of our expense, a mix between variable and fixed expense. So we have a very important component in terms of variable expense. So growing expense below inflation, for sure, that is a target we are always seeking, but it's a little bit hard to set as a reference in the short term. That's one point. But again, as I said in the previous question, we are just in the beginning in terms of how we can capture opportunities to generate operational leverage in different initiatives through the company.

Talking about the funding cost, as Mauad said, I think that we are going to see some improvement in terms of the initiatives that we just implemented. But on the other side, I would say that those kind of initiatives has a strategic component that we prefer not to disclose at this point.

Marcelo Mizrahi: Okay. But they are -- sorry to ask a follow-up here. So it's new ways of -- to improve the cost of funding. I mean, another strategy to improve the funding cost. Those are the strategies here.

Gustavo Bahia Sechin: Yes, sure. Without compromising our deposits, of course, we don't want to decrease the cost and decrease the deposits. We're going to do both, decrease the cost while growing deposits.

Carlos Mauad: Well, guys, this is the end of our call here. I would like to thank you all for your time and for all the questions that we had the opportunity to answer here. See you guys next time. Thank you very much.

Operator: This concludes today's conference call. You may now disconnect, and have a nice evening.