Please ensure Javascript is enabled for purposes of website accessibility

Peloton Cancels Treadmill Orders Due to Pandemic Limited Contact Policy

By Rich Duprey - Mar 23, 2020 at 9:27AM

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

However customers can still have the connected fitness leader's stationary bicycle delivered.

Delivery and installation of Peloton's (PTON -3.57%) new treadmill has been suspended by the connected fitness leader because of the coronavirus pandemic.

During the outbreak, Peloton has limited the amount of contact employees and delivery people have with consumers, and while it can still deliver its stationary bikes to a customer's door and leave it there for them to set up, that's not possible with the treadmill.

Man running on a connected treadmill

Image source: Peloton.

The $4,295 Tread package requires a technician to deliver and install the device because of its size and weight. In a note on Peloton's website, the company said it will cancel any deliveries after March 18 for the Tread treadmill and issue customers a full refund within a week or so.

When Peloton is ready to resume selling the treadmill, it will notify customers of their availability.

Training at home during the pandemic

Following the mandatory closure of gyms, along with individuals practicing social distancing and self-isolation during the pandemic, demand for at-home exercise equipment and services has increased.

At-home fitness apps Aaptiv, Daily Burn, and TA Online Studio have reportedly seen a surge in demand and engagement within the past week.

Peloton also offers workout subscriptions untethered to its fitness equipment, and the company recently began offering a 90-day free trial to its various exercise, meditation, and yoga classes.

Rich Duprey has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Peloton Interactive. The Motley Fool has a disclosure policy.

Invest Smarter with The Motley Fool

Join Over 1 Million Premium Members Receiving…

  • New Stock Picks Each Month
  • Detailed Analysis of Companies
  • Model Portfolios
  • Live Streaming During Market Hours
  • And Much More
Get Started Now

Stocks Mentioned

Peloton Interactive, Inc. Stock Quote
Peloton Interactive, Inc.
PTON
$13.20 (-3.57%) $0.49

*Average returns of all recommendations since inception. Cost basis and return based on previous market day close.

Related Articles

Motley Fool Returns

Motley Fool Stock Advisor

Market-beating stocks from our award-winning analyst team.

Stock Advisor Returns
402%
 
S&P 500 Returns
129%

Calculated by average return of all stock recommendations since inception of the Stock Advisor service in February of 2002. Returns as of 08/17/2022.

Discounted offers are only available to new members. Stock Advisor list price is $199 per year.

Premium Investing Services

Invest better with The Motley Fool. Get stock recommendations, portfolio guidance, and more from The Motley Fool's premium services.