Sprinklr

Sprinklr helps big brands talk to customers online. It manages social media, chat, and support messages. This makes digital customer service much easier.

Tools for Digital Conversations

• Sprinklr Social: Software for brands to listen and respond to people on social media platforms.
• Sprinklr Service: Tools that help customer support teams resolve issues through digital and traditional channels.
• Sprinklr Insights: Research tools that analyze data from many sources to find out what customers think.
• Sprinklr Marketing: Platform for teams to plan and run advertising campaigns across different digital channels.
• Professional Services: Consulting and training services that help companies set up the platform; accounted for 11% of revenue in the three months ended April 30, 2026.

Strategic Moves and Expansion

• Implemented a global workforce reduction of 15% in February 2025 to align costs with current business needs.
• Authorized a share repurchase program in March 2026 to buy back up to $200 million of Class A stock.
• Partnered with Citibank in March 2026 to immediately repurchase $125 million in shares under an accelerated agreement.
• Bought technology and intellectual property through an asset acquisition completed in May 2026.

Global Reach and Smart Tech

The platform operates in more than 90 countries and supports over 150 different languages. It uses artificial intelligence to analyze data from messaging apps, chat, and social media to help brands manage global communications.

Tracking the Numbers

• Total revenue reached $219.5 million in the three months ended April 30, 2026, up 6.8% year over year.
• Operating income hit $10.6 million in the three months ended April 30, 2026, improved from a loss of $1.8 million the previous year.
• Net income reached $4.2 million in the three months ended April 30, 2026, improved from a loss of $1.6 million in the same period last year.
• Free cash flow was $65.8 million for the quarter ended April 30, 2026, down 18.4% from the previous year.

Bottom Line

Sprinklr has evolved from a social media tool into a complete platform for managing all customer interactions. Its use of artificial intelligence helps global brands coordinate marketing and support across dozens of digital channels.