Sprinklr(NYSE) CXM

Sprinklr helps large companies talk to their customers on many digital websites. It uses artificial intelligence to organize messages from social media and service chats. This makes it easier for teams to respond quickly and understand what people need.

Tools for the Customer Journey

• Sprinklr Social: Tools to monitor and join online conversations; part of the subscription category that represented 91% of revenue for the three-month period ended July 31, 2026.
• Sprinklr Insights: Software that analyzes customer data to find useful patterns and trends.
• Sprinklr Marketing: Application used to plan and run digital advertising campaigns across modern channels.
• Sprinklr Service: Systems designed to help customer support agents solve problems across different communication channels.
• Professional Services: Consulting, training, and platform setup support; accounted for 9% of revenue during the three-month period ended July 31, 2026.

Strategic Steps and Stock Buybacks

• Launched a $200 million share repurchase program in March 2026 to buy back Class A common stock.
• Completed an accelerated share repurchase agreement for $125 million by Sept. 1, 2026.
• Implemented a global workforce reduction in February 2025 to adjust the company cost structure.
• Expanded the Unified Customer Experience Management platform to support over 150 languages for global clients.

A Global AI-Native Reach

Sprinklr operates a platform that connects internal silos like marketing and customer service teams into one shared system. Its technology processes massive amounts of structured and unstructured data from customers in over 90 countries.

By the Numbers

• Total revenue was $213.7 million for the three-month period ended July 31, 2026, up 1% year over year.
• Subscription revenue grew to $194.8 million in the second quarter of fiscal 2027, up 3% year over year.
• Net income reached $7.1 million during the three-month period ended July 31, 2026.
• Remaining performance obligation, which is contracted revenue not yet recognized, was $1.0 billion as of July 31, 2026.
• Net Dollar Expansion Rate was 102.4% for the 12-month period ended July 31, 2026.

The Evolution of CXM

Sprinklr has transitioned into an AI-native platform that unifies customer experience management for global brands. The company focuses on expanding existing customer accounts while managing rising infrastructure and data costs.