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Evolent Health Inc (NYSE:EVH)
Q3 2019 Earnings Call
Nov 5, 2019, 5:00 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Welcome to Evolent Health's Earnings Conference Call for the quarter ended September 30, 2019. [Operator Instruction] Your host for the call today is Mr. Frank Williams, Chief Executive Officer of Evolent Health. This call will be archived and available later this evening and for the next week via the webcast on the company's website in the section entitled Investor Relations.Here is some important introductory information. This call contains forward looking statements under the US federal securities laws. These statements are subject to risks and uncertainties that could cause actual results to differ materially from historical experience or present present expectations. A description of some of the risks and uncertainties can be found in the company's reports that are filed with the Securities and Exchange Commission, including cautionary statements included in the current and periodic filings.

For additional information on the company's results and outlook, please refer to its second quarter news press release issued earlier today.As a reminder, reconciliations of non-GAAP measures discussed during today's call to the most direct comparable GAAP measures are available in the company's press release issued today and posted on the Investor Relations section of the company's website, ir.evolenthealth.com, and the 8-K filed by the company with the SEC earlier today.

At this time, I will turn the call over to the company's Chief Executive Officer, Mr. Frank Williams.

Frank Williams -- Chief Executive Officer

Thank you, and good evening. Im Frank Williams, Chief Executive Officer of Evolent Health; and I'm joined by John Johnson, our Chief Financial Officer; and Nicky McGrane, our Executive Vice President of Corporate Performance.I'll open the call this evening with a summary of our recent financial results as well as an update on the market, our current pipeline and progress on Evolent's key strategic priorities for the year ahead. I'll then hand it to John to take us through a more detailed financial review of the third quarter. I'll close with a brief summary of our market leading position, serving both payers and providers, and as always, we'll be happy to take questions at the end of the call.In terms of our results, total adjusted revenue for the quarter ended September 30, 2019, increased 46.7% to $220.3 million from the comparable quarter of the prior year. Adjusted EBITDA for the quarter ended September 30, 2019, was $3.3 million compared to $4.8 million for the quarter ended September 30, 2018.

As of September 30, 2019, we had approximately 3.7 million total lives on the platform and with the addition of Maryland Physicians Care this quarter, we've welcomed seven new partners to the Evolent national network this year.Overall, we're quite pleased with our top and bottom line results for the third quarter and the progress we've made and meeting our key strategic objectives for 2019. We're experiencing strong same-store growth, which is the result of delivering consistent performance improvement operationally, clinically and financially for our partners. In terms of new business, we're continuing to see a deep and diverse new business pipeline, thanks to a compelling macro environment and a portfolio of solutions that have successfully evolved with market demand.As we come into the end of the year, this combination of cross-sell momentum and new partnerships provides us with a high level of visibility for top line growth and margin expansion as we head into 2020.

Turning to the macro environment, there continues to be a broad focus on slowing healthcare cost growth and driving improved clinical outcomes for patients. If anything, the pressure from payment innovation, narrow networking, consumer driven healthcare and increased competition is creating greater urgency with both governmental and managed care payers to look for alternative arrangements with providers that drive value. The government moving rapidly to new payment models and Medicare and Medicaid and managed care payers are also delegating significant risk both in primary and specialty focus models. The challenge is that providers generally don't have the systems to support an integrated population health oriented care model over a large geographic region and payers tend to managed care with claims based data and a utilization management approach versus a whole patient focus.

This tension ultimately leads to friction between payers and providers and sub-optimal cost and clinical outcomes at a time, where total cost of care matters. As a bridge between payers and providers, Evolent's approach and integrated platform facilitate successful risk transfer and ultimately drives administrative efficiency, clinical value and financial results. As a result, we're somewhat unique in the industry and that we offer differentiated capabilities that drive clinical value not only in the value-based care market, but also to the managed care industry, achieved through working more effectively with providers. Given the national and regional payers already have over 150 million lives and collect $970 billion in premiums under some form of underwriting risk. We have a large market to serve today that isn't simply dependent on the pace of new value based care models. As we've discussed over the course of the year, our differentiation comes to life in three primary offerings to payers and providers. First is to Evolent Health services, which is uniquely positioned to help simplify the administrative side of healthcare operations. For years, regional payers have struggled with outdated legacy administrative systems for critical function like claims management, utilization management, payment integrity, and member services.

This has resulted in process and efficiency, dissatisfaction, excess costs, and an inability to innovate payment models. Moreover, these systems have typically not been integrated with clinical data, which can result in delayed interventions, poor risk stratification, this align clinical programs and suboptimal outcomes. The level of clinical, administrative and operational integration in our core platform is highly unique in the market and positions us well to support regional payers and providers in streamlining operations and providing an outstanding service experience to members. We would estimate that this market is growing with the proliferation of new regional plans that need more sophisticated infrastructure and scale to support their growth strategies. Our second differentiator is our unique ability through New Century Health to manage specialty care more effectively for national, regional and governmental payers. Cancer and cardiovascular care together represent approximately 25% of total spend in Medicare alone and there's high cost variation with limited correlation to clinical outcomes. Pace of drug development, emerging clinical protocols, inside of service variation are creating major pain points for payers as current cost trends are crippling to overall financial performance.

New Century's deep expertise in total of care management for innovative data analytics, pathway development and specialist-to-specialist engagement, offers a unique solution to address rising medical trend and suboptimal clinical outcomes. We also believe that governmental policy will be an additional catalyst for this business is oncology and cardiology, currently represent a significant portion of Medicare spend and our well-suited to a bundled model.Lastly, the approach and knowledge base can be translated to other specialty areas that allow for a more integrated solution for payers. The third solution area is focused on reducing total cost of care through a provider driven, clinically based population health approach. Since the launch of Evolent, we've engaged physicians and leveraged in-depth clinical data in highly sophisticated interventions to proactively manage patient populations and drive significantly improved quality and lower costs.In Medicare Advantage alone, our complex and transition care programs have helped our partners to decrease total medical expense and hospitalizations by 24% and 51% respectively, when we continue to develop new clinical pathways for additional interventions every year. Most recently, we focused on identifying high performance position groups in markets, where we can add a significant number of lives and leverage our platform to deliver market leading clinical and financial performance.

The risk-based ACO programs recently introduced by CMS serve as an excellent catalyst for market expansion and we're excited to expand our physician network footprint to multiple geographies. All in all, the breadth of the three solution areas has more than doubled our total addressable market and also diversifies our target market to include the existing managed care market, as well as the emerging value-based care segment. This is an important evolution, because we expect this diversification to increasingly insulate the business from the pace of industry transformation and regulatory change. As I mentioned previously, our differentiated integrated platform facilitates risk transfer and ultimately drives administrative efficiency, clinical value and financial results for both payers and providers. On the new partner front, we've welcomed seven new partners this year across all three of the segments that I just outlined. This quarter, I'm excited to announce a partnership with Maryland Physicians Care, MCO, a managed care organization that administers healthcare services to over 200,000 Medicaid beneficiaries enrolled in the Maryland HealthChoice program.

MPC is a highly regarded provider own plan and has an outstanding reputation for clinical quality and member satisfaction. We will support MPC's Medicaid operations through the deployment of the identified platform in a wide range of ongoing services, including claims processing, care management, UM, analytics, member portals, risk adjustment and payment integrity. Evolent and MPC will begin the implementation process this month with full health plan operations slated to launch in January 2021. We believe this partnership will be a perfect example of how our integrated health plan and clinical services platform can help a regional managed care organization drive improved outcomes and an enhanced experience for its members. Beyond the seven new partners we've welcomed this year, we continue to see a strong pipeline across our portfolio of solutions with several opportunities likely to close in the next several quarters. Switching gears to our existing network and cross sell opportunity, we're in the midst of one of the largest same-store growth cycles in our company history.

The several partners are expanding services and new populations on the Evolent platform. Few highlights across our last several months include: first, the addition of NCH's oncology and cardiovascular services for CountyCare health plan and MCO in the Illinois market that serves over 300,000 members. We went live with a portion of the services on CountyCare's adult membership in late Q3 and we'll be ramping up across the fourth quarter and into 2020. This is an important opportunity for us to significantly improve specialty care outcomes and we expect this opportunity to contribute meaningfully to the top and bottom line as the contract ramps. Second, we launched New Century Health at Passport in August and are off to a good start in driving significant improvements in oncology and cardiovascular services management for a subset of the plans 300,000 members. We expect this new contract to be fully up and running at Passport sometime during the fourth quarter.

Third, two of our partners are formally entering the Medicare Advantage space in 2020 and Evolent is contracted to provide comprehensive administrative and clinical services to support the operation of both plans. Lastly, we're supporting several partners in expansion or new entry and some of the recently announced governmental ACO programs, which builds on Evolent significant accumulated experience and driving strong clinical and financial outcomes in new payment models. In addition, we're encouraged by a strong partner renewal environment. This and the cross sell opportunities I touched on represented an exciting vote of confidence in our partnership model and in our ability to deliver consistent results. All in all, the combination of a good renewal environment, strong same-store growth and a total of seven partner additions this year give us considerable momentum as we start to think about our revenue outlook for next year.

Lastly, before I turn it over to John, I'd like to give an update on our partner Passport Health Plan. Since the beginning of the year, we've worked hand in hand with the leadership team at Passport, including Scott Bowers, the new CEO to put in place an aggressive operational and financial agenda for the Health Plan. I'm happy to report that we've made meaningful progress and driving administrative efficiency, optimizing network performance, improving clinical outcomes and driving a strong service experience for members. As a result, Passport has seen a significant improvement in its core operating metrics, including a 14 point turnaround in operating margins, posting a positive 1.3% margin in the third quarter. Lots of ongoing work still to do, but strong progress and a great team in place to drive performance. But we don't have any new information on the status of the Commonwealth of Kentucky's Medicaid RFP, we anticipate we will receive notification from the Commonwealth in the near term. Given the strength in new signings and cross sell activities a date in 2019. In the event that Passport wins the RFP, we anticipate services growth in 2020 of approximately 20%. If Passport's contract is not renewed beyond June, 2020 than we anticipate services growth in 2020 of at least 10%.

That overview, I'll turn it over to John to speak about our financial performance on the quarter and our outlook for the remainder of the year.

John Johnson -- Chief Financial Officer

Thanks, Frank. And good evening, everyone. Today, I will cover our financial results for the third quarter of 2019 and we'll finish with an overview of our 2019 outlook. Overall, we are pleased with our progress against our financial goals through the third quarter, including our return to adjusted EBITDA profitability in the quarter, as well as our visibility into expected strong growth for next year. Beginning with our consolidated third quarter results, adjusted revenue increased 46.7% year-over-year to $220.3 million, mostly through the impact of new partner addition, cross-sell, the New Century acquisition, as well as growth within our True Health segment. Adjusted EBITDA was $3.3 million relative to $4.8 million in the prior period. Adjusted loss available for Class A and Class B common shareholders was negative $7.7 million or negative $0.09 per share for the quarter compared to negative $3 million or negative $0.04 per share in the same period of the prior year.

As of November 1, 2019, there were 83.9 million shares of our Class A common stock outstanding and 0.7 million shares of our Class B common stock outstanding. Within consolidated adjusted EBITDA, adjusted cost of revenue, which includes claims expenses increased to $163.8 million or 74.4% of adjusted revenue for the third quarter compared to $90 million or 59.9% of adjusted revenue in the same quarter of the prior year. Adjusted SG&A expenses decreased to $53.1 million or 24.1% of adjusted revenue for the third quarter compared to $55.4 million or 36.9% of adjusted revenue in the same quarter of the prior year. The increase in adjusted cost of revenue year-over-year was due primarily to incremental costs to serve new partner additions, cross-sell and costs assumed from the assets acquired as part of New Century. Combined, our total adjusted cost of revenue and adjusted SG&A expenses as a percentage of total adjusted revenue was 98.5% in the third quarter of 2019 compared to 96.8% in the same quarter of the prior year.

Now I will take you through the third quarter results by segment. In our Services segment, third quarter adjusted services revenue increased 37.4% to $180 million up from $131.1 million in the same period of the prior year. Adjusted transformation revenue in the third quarter accounted for $5.2 million or 2.9% of our total adjusted services revenue for the third quarter compared to $9.2 million in the same quarter last year. Adjusted platform and operations revenue accounted for $174.9 million or 97.1% of our total adjusted services revenue for the third quarter compared to $121.8 million in the same quarter last year. On a year-over-year basis, the increase in adjusted services revenue was driven primarily by new partner additions, cross-sell, and the impact of the New Century acquisition. As of September 30, 2019, we had approximately 3.7 million lives on our services platform. Our average PMPM fee for the quarter was $16.22 compared to $13.05 in the same period of the prior year. Adjusted EBITDA from our services segment for the quarter was $3.1 million compared to $4.1 million in the prior year.

Our performance in the third quarter was right on track relative to our expectations with adjusted EBITDA in the Services segment increasing by $11.9 million sequentially versus the second quarter. Turning to our True Health segment, we had premium revenue of $43.8 million in the third quarter, up $20.9 million from the same quarter last year and largely due to the amended reinsurance agreement with New Mexico Health Connections or NMHC entered into during the fourth quarter of 2018. Our owned health plan, True Health served an average of just over 17,000 large and small group members in New Mexico in the quarter generating $20.9 million of the total $43.8 million of premium revenue in the quarter. Adjusted EBITDA from True Health for the quarter was $0.2 million. Claims expenses, as a percentage of premium revenue was 79.5% in the third quarter and in line with the 79.3% ratio we experienced in the first half of the year.

Turning to the balance sheet, we finished the third quarter with $115.6 million in cash and cash equivalents and investments, an increase of $5.7 million relative to the end of the second quarter of 2019. The principal source of cash in the third quarter was a release of restricted cash that was held for performance-based arrangements that were settled in the quarter. Cash used by operations was $16.6 million. Cash used in investing activities during the quarter was $11.6 million and largely attributable to approximately $8.6 million of capitalized software development expenses and purchases of PP&E, and 1.8 million of purchases of investments. Cash provided by financing activities during the quarter with 96.8 million and predominantly due to increases to restricted cash accounts held on behalf of our partners for claims processing purposes. long term debt at quarter end consisted of 228 million net carrying value of our 2021 and 2025 convertible senior notes. Turning to guidance, as Frank laid out in his comments, the announcements of the CountyCare New Century Health expansion and the MPC partnership increase our visibility into expected growth for next year.

This growth exceeds our prior expectations. And as a result, we expect to make additional expenditures in Q4 to bring that revenue online for 2020, which will impact our Q4 2019 adjusted EBITDA. We are now forecasting total adjusted revenue of $838 million to $850 million for the calendar year 2019. The components of full year 2019 adjusted revenue are as follows. We expect adjusted services revenues to be in the range of $679 million to $689 million. We are forecasting True Health segment revenues of $172.9 million to $174.9 million. We are forecasting intercompany eliminations of minus $13.7 million. With respect to full year adjusted EBITDA, we are now forecasting a range of minus $11.1 million to minus $8.1 million. For the fourth quarter, specifically, we are forecasting total adjusted revenue of $227.5 million to $239.5 million. The components of adjusted revenue for the fourth quarter of 2019 are as follows. We expect adjusted services revenues of $195 million to $205 million. We are forecasting True Health segment revenues of $36 million to $38 million. We are forecasting intercompany eliminations of minus $3.5 million. We are forecasting adjusted EBITDA of $8 million to $11 million.

With that, I will turn it back over to Frank.

Frank Williams -- Chief Executive Officer

Thanks, John. Overall, weve made significant progress on our strategic operational and financial goals for the year. Strategically, we've established ourselves as a leading organization in the market that partners with both payers and providers on risk based payment models and ultimately drives enhance clinical and financial performance. Evolent is distinctive and having a fully integrated offering that brings together the clinical, administrative and financial capabilities that a payer or provider need to collaboratively drive demonstrable improvements and outcomes. With an increasing market focus on reducing growth in healthcare spending, the ability to drive clinical value is paramount. Given that it represents the lion's share of spending growth. Over the last several years everyone has developed highly sophisticated clinical analytics, risk stratification methodologies, clinical protocols and primary and specialty care and proven approaches to engage patients and providers effectively across the last several years, be the staff us to national network of payers and providers now covering more than 3.5 million lives and have successfully expanded our addressable market across three distinct but integrated offerings.

From a growth perspective, the strategy has worked as we continue to see strong new partner additions, cross-sell and a strong pipeline. As a result, we have a large and growing service business with a diversified customer base approaching $700 million in revenue in 2019 as well as a positive growth outlook for 2020 and beyond. We've also worked to streamline our operating model and drive efficiency in the business to drive bottom line scalability as the business continues to grow. Overall, we anticipate continued margin expansion going into 2020 driven by top line growth, G&A leverage and strong operational performance. In summary, we sit in a unique position in a large and expanding market with a strong track record on growth and an industry leading team that is poised to drive high performance into 2020 and beyond.

Thank you again for participating in tonight's call. With that, we'll end our formal remarks and take your questions.

Questions and Answers:

Operator

We will now begin the question-and-answer session. [Operator Instructions] And our first question comes from Ryan Daniels of William Blair. Please go ahead.

Ryan Daniels -- William Blair -- Analyst

Thanks for taking the questions. Appreciate all the color on the margin profile in the fourth quarter and the start-up expenses kind of depressing that. I think its a good reason for it. My question is more for 2020, if we think of the robust same client growth that you're experiencing, how should we think about that from an incremental margin perspective? I assume same client growth is a lot more profitable given the lack of start-up costs, but I want to confirm that that's a case of some of it is in novel business lines versus kind of the core clinical services.

Frank Williams -- Chief Executive Officer

Yes, good question, Ryan. I would say, one, I do think we have good visibility on top line growth as we talked about. That obviously helps from a margin perspective. When you think about current client growth, it does matter where it comes from. If youre adding lives in an existing line of business, then it's pretty straightforward. It's full flow through with that usually. If it's a new population, for instance, if you're launching a new Medicare Advantage plan or you're adding something like New Century, and you're actually are adding some cost base early on. And so therefore the ramp will be a little bit different. And sometimes it takes time, you're putting the cost basis in, but it takes some time for the associated revenue and then performance to ramp.

So I think that's what we're going to see just going into the fourth quarter in early part of next year. Again, the overall message I think is highly positive on driving a very strong top line and we have high visibility into that. Some of that will ramp a little bit in the fourth quarter, going into the first quarter of next year. And then overall, we do anticipate margin expansion obviously versus the second half, when we look out to 2020.

Ryan Daniels -- William Blair -- Analyst

Okay, thats helpful. And then if you think of the 2020 revenue outlook, I think you said, 20% or more, if the Kentucky contracts renewed 10% or more, even without it. What level of visibility do you have at this point to that? And how much more do you need to close over the next few months to achieve that? Or would anything that closes be above and beyond that growth metric?

Frank Williams -- Chief Executive Officer

Yes, I would say if were going to throw out those targets. We have high visibility into those numbers and are not dependent on something significant closing. So we feel very comfortable with the minimum 10% that we talked about in the loss scenario and then being above 20% in the win scenario.

Ryan Daniels -- William Blair -- Analyst

Okay. And then the last one, I'll hop back in the queue. The-it sounds like Passport, you saw another 600 basis points, I think you said 1,400 or 14 percentage points total. I believe last quarter was 800. So whats driving the incremental 600 basis point improvement? It seems pretty significant on top of what you've already done there.

John Johnson -- Chief Financial Officer

Yes, I mean, look, I would say to go and drive a 14 point improvement in margins across two quarters is pretty impressive. And I just give the team at Passport, the team at Evolent, a lot of credit for incredible focus and discipline in terms of what we've tried to bring to the table is we were able, again, to really work in a number of different areas. So obviously, some of the benefit we talked about came from the rate, most of that was in the April timeframe, but we did get a little pickup in the third quarter. And then the remaining benefit really came from further execution on our clinical programs, again, sometimes theres things that you do that have a lag in terms of their full impact.

So more months of the work that we put in place in early part of the year, we've obviously been thoughtful about network management and just making sure that we have high performance in terms of the provider network, continuing to streamline admin expense. We also expanded with New Century, which runs directly at specialty costs and I think also has had a pickup in terms of the benefit. So I think it's all of those things, incredible discipline and a lot of hard work from the team, but we feel good about progress at this point.

Ryan Daniels -- William Blair -- Analyst

Okay, great. Thank you. Appreciate it.

Operator

Our next question comes from Robert Jones of Goldman Sachs. Please go ahead.

Jack Rogoff -- Goldman Sachs -- Analyst

Great. Thanks for taking my questions. This is Jack Rogoff on for Bob. So on the Maryland Physicians Care, when it sounds like there s a ramp in the implementation. Will you be recognizing incremental PMPM dollars in 2020 and 2021? Or do you get the all in rate off the bat?

Frank Williams -- Chief Executive Officer

It will go live on the platform in 2021. We will recognize some implementation revenue across 2020 as that piece ramps.

Jack Rogoff -- Goldman Sachs -- Analyst

Got it. And then as pricing for this when consistent with what we've come to expect for a full suite of Medicaid plan services?

Frank Williams -- Chief Executive Officer

Yes, pricing is in line with historical expectations.

Jack Rogoff -- Goldman Sachs -- Analyst

Great, thanks.

Frank Williams -- Chief Executive Officer

Thank you.

Operator

Our next question comes from Jamie Stockton of Wells Fargo. Please go ahead.

Jamie Stockton -- Wells Fargo -- Analyst

Thanks for taking my questions. I guess, maybe just first of all on Kentucky, I mean, are we basically just sitting around and expected decision any day now? Have they communicated anything more specific about timing do you guys

John Johnson -- Chief Financial Officer

Yes, Jamie. No new information on the RFP. I think as we commented, we expect a decision in the near term but we haven't heard anything regarding a formal date for decision. Obviously, when the information becomes public, we'll communicate it. Immediately, if we're allowed to communicate it, but we dont have any new information in terms of when a decision will come.

Jamie Stockton -- Wells Fargo -- Analyst

Okay. And then it seems like, maybe over the last month, we've seen a lot of incremental stories about the 2018 results for the ACO program, two-thirds, I think of participants who are roughly thereabouts generated savings, but maybe more like one-third actually got paid something. Is that generating any change in the environment people paying attention to those who got an actual payment? Just any color around that would be great.

Frank Williams -- Chief Executive Officer

Yes, I would say in our 2018 cohort, we've had pretty good performance and I don't have the exact figure in front of me, but I think we've generated $40 million in savings or thereabouts and working with a number of partners in the programs, so pretty significant savings generated. If you think about the noise that's generated, and if you go back to the Next Gen application process, I think maybe 50 under 50 organizations applied for Next Gen. You then had new administration, a new set of programs come out all different flavors and if you actually take direct contracting as an example, where there's still a lot of detail that needs to be laid out, I think there's over a thousand applicants in the direct contracting program. So in my mind, what that says is that the market realizes that CMS in particular is going to move to value-based reimbursement.

They're tried to create a number of flexible programs. They really are not going to let people stay and upside only programs on qualify for the lot of the advanced payment benefits. And the market is recognizing that and again wanting to really evaluate participation in these programs. So some of them, they're still detailed to come out. They'll still be final application processes. But again, for a payer with the cloud of CMS, amount of dollars that throw through CMS making such a sort of bold set of moves in terms of payment models, it's surely a good thing for us from a market perspective and the level of interest we're seeing out there, particularly in Medicare.

Jamie Stockton -- Wells Fargo -- Analyst

Okay. Thank you.

Frank Williams -- Chief Executive Officer

Thanks.

Operator

Our next question comes from Sean Wieland of Piper Jaffray. Please go ahead.

Sean Wieland -- Piper Jaffray -- Analyst

Hi, thank you. Couple more on passport, if I could. Do we know why the decision was delayed? I think, we thought that that decision was going to come in October. And do you, in your view, is there any read through on the outcome of today's election relative to the award?

Frank Williams -- Chief Executive Officer

Yes, as I said, again, we don't have any new information that's come out, regarding the RFP and decision timing. In these processes that involve the state making significant decision going through review process, you have delays. So it happens in a lot of these procurements. And it depends on a lot of factors, but we don't have any new information again, as to why or timing. We just know that a decision hasn't occurred and as best we know, as we said, we think it'll happen in the near term. As terms of the election, we don't think it impacts the outcome, the decision process has already sort of moved through with the current administration in place. And again, we view our role as being a strong fiduciary for the state in serving Medicare, Medicaid beneficiaries, clinically in terms of great member service, that's our focus and we're pretty, in that sense, we're going to work with any administration that's working with the program. But a lot of the decision process, obviously, has occurred with the existing administration and so I don't see much impact from the election.

Sean Wieland -- Piper Jaffray -- Analyst

Okay. That's helpful. Thanks. And looking out into 2020, your comments around the revenue lift. Do you am I right in thinking that we get there predominantly through a cross-sell in New Century, which means for modeling purposes, like, average PMPM sequentially increasing?

Frank Williams -- Chief Executive Officer

Yes. Again, if you look across the year, I think a combination of things are driving the growth. We have seven new partner additions. We have a strong pipeline. There's some things that could add to that. We've had a strong, I think general cross-sell across the entire membership base. And I gave a bunch of examples and few in Medicare Advantage, some other pickup of populations in lives that I view as positive. Both the Passport and CountyCare New Century are pretty significant. There are large contracts. So I do think it's fair to say, we've got some strong revenue growth within New Century along with the other things that I talked about. We do count the lives of New Century as to separate and distinct lives because of the large PMPM. And we want that to be reflective in average PMPM. So you'll see again some pickup in PMPM obviously, and then we had the growth in lives to 3.7 million and that'll obviously adjust as we move forward into next year.

Sean Wieland -- Piper Jaffray -- Analyst

Great. Thanks Frank.

Frank Williams -- Chief Executive Officer

Thanks.

Operator

Our next question comes from Matthew Gillmor of Robert Baird. Please go ahead.

Matthew Gillmor -- Robert Baird -- Analyst

Hey, thanks for the question. I wanted to try a follow-up on the Maryland Physicians, MCO. It seems like maybe that's a larger relationship given the number of lives and the more comprehensive set of services that Evolent will provide. I think John had mentioned the pricing would be sort of in line with historical. Would that mean sort of above the average of $16 PMPM and sort of more in line with some of the more comprehensive relationships you have. And then if you could speak to the implementation cycle, it seemed a bit longer than normal. Just curious what drove that?

Frank Williams -- Chief Executive Officer

I mean, I would just say I mean, this is a really well-regarded group. They've been in business for over 20 years, 200,000 lives is a lot of lives. So we feel really good about the win. I think what attracted us to them and them to us is the ability to integrate the administrative side and the clinical side, which has been a big point of differentiation that we've tried to build into the platform. I think a lot of exciting things we can do there. In terms of the implementation period, a lot of times for an existing population that you're moving over to a new infrastructure and services, you can see implementations that are a year in length, which is roughly what we're talking about. Again, we'll pick up some nice implementation revenue next year.

We'll have a long time to make sure that the implementation goes well and then it'll be a major contributor in 2021. So I think, in terms of the PMPM, I think the general answer that it's a PMPM we feel good about and strong relative to the size of the contract and at an average is probably the best way to go. We generally don't for all sorts of reasons share specific PMPMs with clients, but I think John was accurate in saying that, it's reflective of our base business and again, we feel the pricing is adequate in terms of the targets that we set.

Matthew Gillmor -- Robert Baird -- Analyst

Yes, got it. Fair enough. On the 2019 revenue guidance, I just want to make sure we understood the changes there. It looked like the service revenue ticked up by, call it $10 million or so, and then the True Health revenue maybe came down by $5 million or so. Would you mind just walking us through those changes, sort of what drove the better service revenues out some of these contracts coming on and then also what drove the lower True Health?

John Johnson -- Chief Financial Officer

Yes. So on the services side, I think the key theme of the year has been strong revenue growth, and that has exceeded our expectations across some of those populations. Both revenue from new partners that were added during the year and the cross-sell as Frank mentioned, that has caused us to increase the revenue guidance on the services side.

On the True Health side, the principal change there is an early termination of the reinsurance agreements with New Mexico Health Connections, which we'd expected to end at the end of the year. And as True Health, our plan expects to launch its own individual product on New Mexico exchanges next year. We decided to wind that down a little bit early.

Frank Williams -- Chief Executive Officer

And if you remember on the True Health side, that was largely a pastor expense. We've done something that was in coordination with the state. We anticipated doing it at the end of the year and it just made sense to end within the quarter. So that's the plan.

Matthew Gillmor -- Robert Baird -- Analyst

Yes. Okay, got it. Thank you.

Operator

Our next question comes from Richard Close of Canaccord Genuity. Please go ahead.

Richard Close -- Canaccord Genuity. -- Analyst

Great. Thanks for the questions. With respect to SG&A expenses obviously tick down the last couple of quarters. Can you give us any guidance in terms of where you expect those SG&A over the next several quarters? Is that going to continue to tick down?

John Johnson -- Chief Financial Officer

Richard, this has been a big focus of ours as we've been talking about over the course of the year to get the SG&A in the right place for the company. And without commenting specifically, on outlook for 2020, we would expect that as a percentage of revenue SG&A would continue to decline.

Richard Close -- Canaccord Genuity. -- Analyst

Okay. And then any update on Florida, I know obviously not a big contributor, but as we think about 2020, and various regions you have there. What are you thinking about Florida managed Medicaid in terms of maybe the ramp or just the status there?

Frank Williams -- Chief Executive Officer

Yes. I think we've done a lot of work this year to get the cost structure in line. We've now had almost a year of operating experience under our belt. Those plans are active in the market. They are obviously working with physicians in the community, building their brand in the local communities that they serve. Our hope is, we have an enrollment period coming up, but there's an opportunity to pick up membership. We're not counting on that in terms of our forecast for next year. But, any incremental membership and incremental revenue will be strong flow through in terms of profitability of that business.

And if we do that combined with the cost things that we've done, I think it gets it to a good place going into next year. For some reason we don't pick up the membership, then obviously we'll continue to look at the cost side to make sure that that business is operating reasonably from a financial perspective. So we'll know a lot more in the January timeframe. A lot of activity going on in the market as you can imagine. And again, much stronger brands than the rapid launch that happened at the end of last year and we'll know a lot more, again, when we get into the February timeframe.

Richard Close -- Canaccord Genuity. -- Analyst

Would you potentially shut down any of the regions that if you don't get that membership pickup?

Frank Williams -- Chief Executive Officer

I mean, look, we're going to be aggressive at managing the plans to reasonable financial performance. We have partners there. There's all sorts of things that we do to work together collaboratively to make those contracts work. And I think, we would be aggressive as to specifically whether we would shut something down. I mean, that's really something that we discuss in collaboration with our partners. But we would surely want to make sure that our economics are reasonable, given our participation across those three regions. Again, it helps to have three regions and the ability to add some lives there, which I think will help. We have a lower cost space. I think we're optimistic about where that can get into next year. And for some reason it doesn't, then we're going to sit down with our partners and workout a reasonable solution and get that business to a reasonable place from a financial perspective.

Richard Close -- Canaccord Genuity. -- Analyst

Okay. Thank you.

Operator

Our next question comes from Charles Rhyee of Cowen. Please go ahead.

Charles Rhyee -- Cowen -- Analyst

Yes. Thanks for taking the question. Frank, wanted to go back to Passport a little bit here again. Obviously you talked about the strong improvement over the last couple of quarters. When we look at the step filings and understanding that the step filings are not the same as sort of GAAP reporting. It looks like the MLR improved at Passport, but EBITDA, at least according to the filings were negative. Can you talk about sort of, where the margin actually is in terms of because I think you guys were talking about, at least when you I recall maybe like a 1%, 2% margin was sort of you want to try to get to. Are we there with Passport? And then the improvement is it mostly coming in MLR or is it in SG&A?

Frank Williams -- Chief Executive Officer

Yes. I think the filings you may be referring to are going back to Q2. I don't believe there have been any new filing surely for the third quarter. So really what we're referring to is, going back to the first quarter where there was a substantial loss, which I'm sure you saw in those filings. Our goal was to get in Q3 to breakeven performance. I think the good news is we're above that, we're above 1% operating margin there. And again, the drivers of that rate was a part of it. As you got from the first quarter under the second quarter, gave us probably a third of the 14 point benefit came from the rate side.

And then if you break it down, a lot of the things we've done clinically, we have a very proactive care management model. We've rolled out significant programs there in terms of Complex Care, Transitions Care. We've looked at every contract that the plan has and trying to make sure that the contract makes sense, that various organizations we work with are ultimately driving performance. We've looked at every element of admin expense to try to be as efficient as we can. But a 14 point improvement from Q1 to Q3 in any sort of health plan experience that I've seen is incredibly impressive and surely on the right track.

Now we're not declaring victory. You've got to continue to drive performance improvement. You're going to have different things that happen with trend in various areas. And so we need to make sure that we're all over it in terms of the things that we're doing and we continue to be aggressive on all of those elements. And I would say, I feel confident that we have the right team in place, feel really good that we've been ahead of plan. We really didn't expect to get the positive operating margin until the fourth quarter. So I think that feels good. But, work ahead, but I'm glad we're sitting where we're sitting today.

Charles Rhyee -- Cowen -- Analyst

That sounds great. One question I had as it relates to maybe also Passport, but also you're other Medicaid businesses. Obviously this year there's been a lot of talk about Medicaid Eligibility Determinations, it's having some impact on enrollment. Can you talk about sort of, what kind of impact you're seeing, you made some comments just now earlier about Florida. Is that having an impact to you in any of the states that you're operating in? And I guess, in particularly, as you think about the Passport membership and also maybe even now when you're looking at the Maryland partnership, you just announced? And could you talk about 20% growth with Passport, at least 10% without? Does that factor in all sort of a net impact you would expect from environment changes?

Frank Williams -- Chief Executive Officer

I think it does. Passport has generally retained its membership across this year, so generally, strong membership performance across the year. In Florida, we've picked up some membership. I wouldn't say there's been huge growth there, but some membership across the year. When we've looked at various forecasts on work requirements issues, if those get put in place that would have some impact on membership. Again, we don't think it's dramatic and I don't think it would impact the top line estimates that we've given for 2020. We feel comfortable with the estimates that we've given. The work requirements things are still going through a number of legislative and court hurdles and we need to see where those come out. But for now, I think we feel like we have sufficient cushion in the forecast if we have some variations in membership related to the sorts of things that you're talking about.

Charles Rhyee -- Cowen -- Analyst

Great. Thank you.

Frank Williams -- Chief Executive Officer

Thanks.

Operator

Our next question comes from Sandy Draper of SunTrust. Please go ahead.

Sandy Draper -- SunTrust -- Analyst

Thanks very much. A lot of my questions have been asked. So maybe just one more appreciate, Frank that you don't have any more information, but I did wonder, I don't know if you are aware, I guess there's some type of [Indecipherable] Kentucky Medicaid broadly and I'm just wondering, if you, when it is there any suggestion that the fundamental approach that Kentucky is going to take to Medicaid or the way they're pricing or something? I wasn't clear what it is? But I found out there's something going on there. I just didn't know if you had any information about that and if that may be related to delay or how it would impact your business going forward if you want?

Frank Williams -- Chief Executive Officer

Yes, it was a little hard for me to hear you on the specific question. I think even if I'd heard it, I can give you a generic answer that is that there's nothing that we've heard at this point. It substantially changes our view of the relationship Passport would have with the state and how the Medicaid program would function in the state, again, based on everything that we've heard. Occasionally, there will be some new ideas that come out in a state around how they want to handle something. We obviously make adjustments and try to build in the infrastructure to support that. But nothing we've heard to date that substantially changes our outlook going forward about how the program will operate.

Sandy Draper -- SunTrust -- Analyst

Okay, great. That's helpful. And then maybe the follow-up, just as a reminder, when you talked about the three buckets, is the identify platform essentially the same applied to all three buckets? How scalable is it across those? I'm just trying to think as you grow in these different areas, how much leverage you actually get on the technology across the three areas? Thanks.

Frank Williams -- Chief Executive Officer

Yes, I would say, if you think about our primary platforms, identify really drives clinical value largely around total cost of care. So that integrates with our health plan services offering. It also applies when we're working on total population health and total cost. For NCH, right now it really is a separate platform that we use in NCH. That's due to the fact that we acquired NCH about a year ago. There are opportunities to integrate technology there. That's on our roadmap. It's something that we will do see. We will see greater integration on that piece. But identify really applies to two of the three areas that we outlined.

I might have lost yes, go ahead please. I might have loss Sandy there.

Operator

Our next question comes from Stephanie Demko of Citi. Please go ahead.

Stephanie Demko -- Citi -- Analyst

Hey guys, thank you for taking my question. Assuming that Passport does win this Kentucky Medicaid contract, is there an opportunity for Passport to expand beyond for Medicaid, kind of diversify their risk as a broader institution?

Frank Williams -- Chief Executive Officer

I would say, potentially, I mean, right now we're pretty focused on Medicaid on the 300,000 lives that we serve. Now we see a tremendous opportunity in the work that we're doing. We want to make sure we're driving strong performance. So right now the focus is on that and I think it will be for the foreseeable future. To your point, you obviously have the strong network of providers. We have a great infrastructure in place. There is surely other things that you could potentially do across time. But for now our focus really is on the existing lives that we're serving and making sure we're again, driving strong performance.

Stephanie Demko -- Citi -- Analyst

Okay. Understood. And then thinking about the cash on hand, I know that profitability is improving lately, but is this level of cash generation sustainable? Or will you have to look at the capital markets over the coming year to kind of fuel some of this Passport turnaround?

Frank Williams -- Chief Executive Officer

Look, I think what we've talked about is, making sure we're always maintaining a healthy balance sheet that we've got appropriate cushion for our cash needs. We've talked about the fact that if we were to do anything from a balance sheet perspective, it would be debt oriented. We believe we have flexible options there. So that would be our plan. And that's really how we're thinking about it today. And again, it'll be dependent, as you said, on a cash usage and where the business sets, but anything we're considering, at least in the short term would be debt oriented.

Stephanie Demko -- Citi -- Analyst

All right. Thank you for clarifying.

Operator

This concludes our question-and-answer session. I would like to turn the conference back over to Frank Williams for any closing remarks.

[Operator Closing Remarks]

Duration: 55 minutes

Call participants:

Frank Williams -- Chief Executive Officer

John Johnson -- Chief Financial Officer

Ryan Daniels -- William Blair -- Analyst

Jack Rogoff -- Goldman Sachs -- Analyst

Jamie Stockton -- Wells Fargo -- Analyst

Sean Wieland -- Piper Jaffray -- Analyst

Matthew Gillmor -- Robert Baird -- Analyst

Richard Close -- Canaccord Genuity. -- Analyst

Charles Rhyee -- Cowen -- Analyst

Sandy Draper -- SunTrust -- Analyst

Stephanie Demko -- Citi -- Analyst

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