GreenSky, Inc. (GSKY) Q3 2019 Earnings Call Transcript

GreenSky, Inc. (GSKY)
Q3 2019 Earnings Call
Nov 05, 2019, 8:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Ladies and gentlemen, thank you for standing by. And welcome to the GreenSky Q3 2019 earnings conference call. [Operator instructions] Please be advised that today's conference is being recorded. [Operator instructions] I would now like to hand the conference over to Rebecca Gardy, senior vice president of investor relations.

Please go ahead, ma'am.

Rebecca Gardy -- Senior Vice President of Investor Relations

Thank you, Michelle, and good morning, everyone. Earlier this morning, GreenSky issued a press release announcing results for its third quarter ended September 30th, 2019. You can access this press release on the Investor Relations section of the GreenSky website. In addition, we have also posted our third-quarter investor presentation, which we will refer to during today's call.

Joining me on the call this morning are David Zalik, chairman and chief executive officer; Gerry Benjamin, vice chairman and chief administrative officer; and Rob Partlow, chief financial officer. Before we get started, let me remind you that our presentation and discussions will include forward-looking statements. These are statements that are based on current assumptions and are subject to risks and uncertainties that could cause actual results to differ materially from those projected. We disclaim any obligation to update any forward-looking statements, except as required by law.

Information about these risks and uncertainties is included in our press release issued this morning, as well as in our filings with regulators. We will be discussing certain non-GAAP financial measures on today's call. These non-GAAP measures are not intended to be considered in isolation from, a substitute for, or superior to our GAAP results, and we encourage you to consider all measures when analyzing GreenSky's performance. These non-GAAP measures are described and reconciled to their GAAP counterparts in their presentation -- in the presentation materials, the press release dated November 5th, 2019, and on the Investor Relations page of our website.

Following our prepared remarks, we will take your questions. As a courtesy to other participants, please ask no more than two questions. In the event you have additional questions that are not covered by others, please feel free to requeue, and we'll do our best to come back to you. Thank you for your cooperation on this.

And finally, a replay of this call will be available later today on our website at greensky.com. And with that, I'll turn it over to David.

David Zalik -- Chairman and Chief Executive Officer

Thanks, Rebecca. Good morning, everyone, and thank you for joining us. I'll start off this morning by providing a brief overview of our third-quarter performance. For those of you familiar with GreenSky, you know that our unique business model consistently delivers double-digit growth in transaction volume and revenue, attractive profitability, and strong free cash flow.

Revenue in the third quarter grew 35%, driven by transaction volume growth and increased servicing fee revenue. We reported transaction volume this quarter of $1.6 billion as a result of our expanding ecosystem of nearly 17,000 merchants and elective healthcare providers. Excluding solar transactions, our third-quarter volume increased 19% over the prior year, and we are on pace to deliver 20%-plus growth for the full year. Adjusted EBITDA for the third quarter was $57.5 million, and cash flow generated from operations for the nine months ended September 30th, 2019 was $125.4 million.

As highlighted in this morning's press release, the credit quality of the company's loan servicing portfolio remains stellar, with 85% of the company's September 30th loan servicing portfolio composed of borrowers with weighted average FICO scores in excess of 700 and 37% over 780. Liquidity remains strong with unrestricted cash of $206 million and full availability of our $100 million line of credit facility at September 30th, even after repurchasing $146 million of our Class A common shares over the past 12 months. GreenSky's fundamentals serve as a solid backdrop for continuous innovation in support of our commitment to deliver value to our merchant network. For example, in the third quarter, we launched the GreenSky Universal Credit Application.

This innovative application platform allows GreenSky merchants to seamlessly offer second-look financing to consumers. Loans are funded by participating second-look providers and GreenSky takes on no credit or volatility risk. This platform further eliminates the friction and administrative burden that our merchants experience with having to submit multiple credit applications in the event that a prospective customer is initially declined. This proprietary platform is another great step forward in GreenSky's unwavering commitment to delivering a far superior user experience to our merchants and their consumers.

Before I turn it over to Gerry, I'd like to touch on our Bank Partner consortium. At the end of the third quarter, we had aggregate bank funding commitments of $11.9 billion, of which $3.5 billion was unused. Through the normal course of business, we extended three of our bank agreements since our last call. In addition, as we discussed last quarter, we continue to progress on establishing a whole-loan purchase program with non-bank investors to augment, diversify and optimize our funding.

We expect to share more on this initiative over the next few months. We are confident that our current bank funding commitments, in conjunction with future commitments from new potential bank partners, customary periodic commitment increases and our anticipated forward flow program, will provide ample funding to support our growth well into 2022. I'll now turn it over to Gerry.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Thank you, David, and good morning. The company's transaction fee rate of 6.9% for the third quarter was steady compared to both last quarter and the third quarter of 2018. As of September 30th, we have 16,887 active merchants on our platform, including over 4,300 elective healthcare providers. Our 19% growth rate in total active merchants over the third quarter of 2018 reflects the substantial addition of high-quality merchants, net of our intentional roll-off of prior merchants that did not either meet our performance and/or profitability targets.

Since the company's inception through the end of the third quarter, GreenSky has now enabled nearly $21 billion of transactions with over 2.8 million consumers. As David referenced, the weighted average FICO score of consumers origination remains exceptionally strong at 770, and 85% of consumers in our servicing portfolio at September 30th had a weighted average FICO scores of over 700. 30-day delinquencies reached a three-year third-quarter end low point of 1.25%, evidencing the super-prime nature of the loan servicing portfolio, as well as the outstanding work of both our credit and operations teams. We're particularly pleased with this quarter's metric given the continued growth of healthcare originations, which, as you know, have slightly lower average FICO scores and predictably higher delinquency rates relative to our home improvement business.

We continue to make investments to enhance credit and merchant management tools and systems, which we believe will deliver additional improvements throughout 2020. Early indicators show that the '19 home improvement vintage of originations has been the highest weighted average FICO distribution and lowest early delinquencies of any loan vintage we facilitated. The 2019 vintage of elective healthcare originations is already significantly outperforming our 2018 vintage. The third-quarter Origination Productivity Index, or OPI, was 21.1%, down modestly from 22.2% in the third quarter of 2018, mostly due to the lagging nature of the 11th District monthly weighted average Cost of Fund Index, or COFI.

Given that the COFI will be discontinued after the publication of the December 2019 COFI on January 31st, 2020, we are reviewing options for an alternative computational surrogate for the contractive margin with our bank group. In mid-August, American Express began marketing the American Express Home Improvement Loan powered by GreenSky to a preapproved universe of American Express Card Members located in five metropolitan markets: Atlanta, Chicago, Dallas, Los Angeles, and Tampa. Together with access to top-rated GreenSky contractors, in addition to sharing and transaction economics, GreenSky is servicing the resulting loan portfolio. As indicated in this morning's press release, in December, we anticipate launching a digital mortgage cross-marketing campaign, targeting select GreenSky Home improvement program borrowers in conjunction with the national mortgage banker and a bank partner.

We believe the opportunity to develop and facilitate a family of digitally delivered loan and savings products, the GreenSky program borrowers to be substantial. Finally, as we announced last quarter, GreenSky's board is evaluating strategic alternatives. That process is ongoing, and accordingly, we will not be providing guidance pending the completion of the board's review, which is anticipated to be finalized early next year. And with that, I'll turn it over to Rob to review the company's financial performance for the quarter.

Rob Partlow -- Chief Financial Officer

Thank you, Gerry. As I review the results of the third quarter during my remarks, note that all comparisons will be relative to the third quarter of 2018, unless stated otherwise. Transaction volume increased 17% to a record $1.6 billion in the third quarter of 2019. Excluding solar originations, which were approximately $13 million lower than last year, we grew transaction volume by 19% during the quarter.

The average transaction fee for the third quarter was 6.86%, in line with the second quarter's 6.87%, and marginally lower than the 6.91% we realized in the third quarter of 2018. Excluding solar, the average transaction fee in the third quarter was 6.74%, in line with the second quarter's 6.73%, and 10 basis points higher than a year ago. As always, seasonal fluctuations and the mix of different promotional products offered by our merchants and providers will cause transaction fee percentage to ebb and flow throughout the year.Total revenue grew 35% to $153.4 million during the third quarter. Transaction fees were up 17% to $112.8 million, commensurate with our transaction volume growth.

Servicing and other revenue totaled $40.6 million in the quarter, compared to $17.1 million last year, reflecting both the 27% growth of our loan servicing portfolio, as well as the recognition of a $16.4 million servicing asset in connection with the modification of servicing agreements with certain bank partners, whereby the servicing fees, which are senior cash flows in the waterfall, were increased above the market servicing rate. Cost of revenue totaled $65 million during the quarter. We break out, on Slide 29, the components of cost of revenue into three distinct components: servicing costs, origination cost, and the fair value change in the FCR liability. Origination-related expenses totaled $9.7 million or 0.59% of originations, up $7.5 million -- up from $7.5 million and 0.5 -- 0.3% of originations last year.

The increase in the expense was driven by both higher origination activity and by increases in customer protection expenses during the quarter. Service and related expenses totaled $11.6 million or an annualized 0.55% of the average loan servicing portfolio, unchanged from last year. On Slide 30, we provide the detail of components of the fair value change in the FCR liability, which, for the third quarter, was $43.6 million, or an annualized 2.06% of the average loan servicing portfolio. The increase of $24.8 million is a function of both the combination, the growth of the balance of our deferred interest loans within the portfolio and an increase in the bank partner portfolio yield attributable to 2018 surge in interest rates, which negatively impacted receipts.

On Slide 31, we also break out the fair value change in FCR liability by the drivers of this expense line. I'll begin with the expense for finance charge reversals, which is the expense related to the buildup of the liability on our balance sheet for future finance charge reversals. This expense was $86.8 million for the -- an FCR rate of 4.09%, up from 2018's $57.4 million, or an FCR rate of 3.49%. The increase in expense is due to both the growth in the deferred interest loans in the portfolio, as well as the higher APR of deferred interest loans originated since mid-2018.

As previously noted, the FCR rate has increased due to the impact of higher APRs on the transactions and the higher mix of deferred interest loans in our elective healthcare vertical. Receipts from our servicing portfolio reduced the expense for future finance charge reversals and totaled $43.2 million, up 12% over Q3 2018's $38.5 million, and up 11% from the second quarter's $38.9 million. Regarding the proceeds from charged-off receivable transfers, a component of receipts, please note that the sale of charge-off receivables in the third quarter of 2018 included proceeds from prior-period charge-offs. Therefore, last year's third-quarter sale represented 0.55% of the average AUM during the quarter, 18 basis points higher than the more normalized rate of 0.37% in the third quarter of 2019.

Incentive payments, also a component of receipts, totaled 1.61% of the average loan servicing portfolio during the quarter, up 6 basis points from the second quarter, and down 16 basis points from 1.77% during the third quarter of 2018. Incentive payments did not rise proportionally from build deferred interest finance charges, primarily because the increase of bank partner portfolio credit losses, coupled with the increases in the agreed-upon bank partner portfolio yield associated with loans originated during 2018 and in the first quarter of 2019. As market rates have receded in 2019, agreed-upon bank partner portfolio yields on loans originated in the second and third quarters of this year have declined. The components of incentive payments from bank partners changed as follows; finance charges and the fees were up approximately 82 basis points, reflecting the higher APRs on the deferred interest loans and reduced rate loans originated in 2018 and 2019.

Agreed-upon bank -- agreed-upon bank partner yields increased 32 basis points, attributable to last year's higher rate environment, which I outlined earlier. Net charge-offs were up approximately 64 basis points due to a combination of the maturation of the home improvement portfolio and the growth of elective healthcare loans in the portfolio. Elective healthcare loans realized higher losses and are priced accordingly. In addition, as one would expect, early vintages have higher losses as we tested and refined our initial credit policies.

As a result of the portfolio dynamics outlined above, coupled with the increase in our fixed servicing fee, which is recognized in servicing and other revenue, incentive payments declined 16 basis points versus the third quarter of 2018. Compensation expense totaled $21.8 million in the third quarter, an increase of $7.5 million, or 52%, reflecting a $2.3 million increase in share-based compensation, as well as continued investment in our IT, credit, and sales infrastructure. Property, office and technology expenditures totaled $4 million, with a modest $200,000 increase as higher software and operating lease costs were largely offset by lower technology contractor and consulting spend. General and administrative expenses totaled $6.7 million during the quarter, up $3.5 million, driven primarily by legal and professional fees, higher insurance cost and guarantee reserves related to escrow usage by a smaller legacy bank partner.

Other expenses, net of other income increased $1.6 million to $6.8 million during the quarter, due primarily to the establishment of a loan loss reserve related to the increase in our balance of loans held for sale. Operating profit was $52.4 million for the third quarter, compared to $54.3 million last year. From a GAAP perspective, we had a third-quarter tax expense of $1.5 million, reflective of tax expense on the net earnings for the period related to GreenSky, Inc 's economic interest in GS Holdings. Net income was $44.1 million in the quarter.

Because of our Up-C corporate structure, GAAP net income reflects only the tax expense on a portion of the GreenSky owned by the C corporation. We believe pro forma net income is a useful measure of our enterprise's financial results as this measure reflects corporate income tax on all GreenSky earnings, inclusive of the amount owned by the noncontrolling interest. Pro forma net income was $39.1 million, up from $38.8 million in the third quarter of 2018. The effective tax rate was 15.34% and 21.8% for the third quarter of 2018 and 2018, respectively.

As we have indicated on our prior earnings calls, we believe the adjusted EBITDA is one of the key financial indicators of our business performance over the long-term and provides a useful information regarding whether cash provided by operating activities is sufficient to maintain and grow our business. For the third quarter, adjusted EBITDA was $57.5 million, compared to $58.3 million last year. In our 10-Q, we also report comprehensive income, which accounts for the fair value change in the $350 million interest rate swap that is designated as a hedge of the interest rate risk on our term loan debt. The series of actual and expected Federal Reserve rate cuts have resulted in a mark-to-market loss on the swap of $2.5 million during the third quarter and $4.4 million year to date.

Actual cash settlements have reclassified into interest expense as they occurred during the hedges' term. Turning to our balance sheet, we finished the quarter with a $206 million of unrestricted cash. Free cash flow, the first nine months of 2019 was $52.3 million, as detailed on Slide 36 of our Q3 investor presentation. We ended the quarter with approximately $30.4 million of loans receivable held for sale as we continue to periodically acquire and sell bank partner originations.

Subsequent to September 30th, the company executed a net purchase of $45.7 million of loans receivables held for sale. Consistent with our customary practices, we will look to sell these loans at par on a periodic basis. And with that, I'll turn it over to Rebecca to set up the Q&A.

Rebecca Gardy -- Senior Vice President of Investor Relations

Thanks, Rob. That concludes our prepared remarks. Please remember, we're happy to take detailed modeling questions offline. Operator, let's have our first question, please.

Questions & Answers:

Operator

[Operator instructions] Our first question comes from John Davis of Raymond James. Your line is open.

John Davis -- Raymond James -- Analyst

Hey, good morning, guys. First, just wanted to touch on the servicing gain, obviously, $16.4 million. Are there any offsets? It seems like you've got a better rate for servicing these loans going forward, but will that just rejiggering more servicing revenue versus bank margin? Or maybe just talk about what drove that outsized gain this quarter?

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Hey, John. It's Gerry. Good morning.

John Davis -- Raymond James -- Analyst

Good morning.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

We have the ability to renegotiate a couple of our bank servicing agreements. And as you know how our waterfall works, as servicing grows as a percentage, it sort of goes up the hierarchy of the waterfall. So a servicing fee is sort of a first claim on waterfall dollars. You could make the argument that this perhaps moved from incentive fee, which would have been the bottom of the waterfall, up to servicing fee.

But based on the resilience of a waterfall, that servicing fee becoming a first claim at a rate in excess of fair value gives rise to the establishment of an asset. As we continue to grow the portfolio, we'll evaluate that asset on an ongoing basis. But we think the gap is good, and we don't expect the corresponding giveback, if you will.

John Davis -- Raymond James -- Analyst

OK. So as we kind of think about going forward, should we think about a higher fee rate on the servicing revenue? I think, historically, it's been just north of 1%, is that going to like 1.1%? Or is this just going to be more of a revaluation every quarter that we would potentially see an up or down impact to that revenue line?

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Your comment's a fair one. Historically, you know our servicing's run about 108 basis points. You'll see on a dollar-weighted basis that drift up to reflect these renegotiations. So you'll see it move from a 108 basis points to, perhaps, something north of 125, 130 basis points.

And then as opposed to a revaluation, it will be evaluated periodically for -- Rob, would impairment be the right word?

Rob Partlow -- Chief Financial Officer

And also growth in the portfolio.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Correct. As the portfolio continues to grow, obviously, that asset will continue to be established if we execute at the elevated rate. So you'll see some additional asset formed, as well.

John Davis -- Raymond James -- Analyst

OK. So all else equal, we're moving a little bit of revenue out of incentives up into...

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Higher priority, if you will.

John Davis -- Raymond James -- Analyst

Right. So -- but as an impact on the margin, we expect kind of a lower reported EBITDA margin going forward as, I guess, I don't know what's the right way to call is fee EU moves from contract cost of revenue to revenue?

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

No, it won't have a downward pressure on reported EBITDA margin. As this portfolio grows, and it's growing dynamically, you'll sort of recognize the asset as we have. We don't expect to see that asset impaired. And with the growth in the portfolio, we'll continue to enjoy incentive fees not dissimilar to what we have in the past.

John Davis -- Raymond James -- Analyst

OK. And then -- so maybe, Rob, maybe just a little bit more color on the cost of revenue this quarter. I think that came in quite a bit higher, at least than I had expected. And just wanted to understand, if I exclude this gain, which is not, I guess, fair to exclude because rate is going up, but the margin came in at 30% excluding this.

So just maybe talk about the moving pieces of the cost of revenue? And what would you expect for that line kind of going forward?

Rob Partlow -- Chief Financial Officer

Great question. The -- one that I did is -- I kind of outlined during my prepared remarks kind of the different components of the receipts that are moving. I think one of the things, which you can see we did, there's really two drivers. One is the overall FCR rate and how that pieces moves for finance charge reversals.

If you think about the FCR component, there's the FCR expense rate. I think that will continue to move up modestly in the coming quarters so we continue to originate more elective healthcare loans. I think on the receipts line item side, I think, you'd have seen improvement in that quarter over quarter, both as the yield on our loans in the portfolio has increased, as well as we start benefiting from the -- benefiting from bank margin's no longer kind of increasing at the speed at which they were doing last year. So I think, if you do want to go on to Slide 29, you can certainly see the other components, of course, are the origination related.

I would certainly expect the origination-related expense pieces to remain kind of where they are in a current level, kind of in the range bound to 50 to 60 basis points of originations. Servicing expenses kind of similar in that kind of 50 to 60 basis points. I would expect we'll have some economies of scale start being realized on the servicing side in the periods to come.

John Davis -- Raymond James -- Analyst

OK. And I want to sneak one, quick one more in. David, I think, you reiterated your 20% growth for volume this year, which implies you'd see kind of a 500-basis-point or so acceleration in the fourth quarter. If you do have an easier comp, but what gives you confidence in that reacceleration as we head into the end of this year?

David Zalik -- Chairman and Chief Executive Officer

The benefit of knowing October and the benefit of seeing how the merchant cohorts perform and the demand.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

We also are comping against what was a little bit uncharacteristically soft December in 2018, with a little bit of a break from prior years. So we think we are comping against a bit of an anomaly in 2018.

John Davis -- Raymond James -- Analyst

OK. All right. Thanks, guys.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Thank you, John.

Operator

Our next question comes from James Faucette of Morgan Stanley. Your line is open.

James Faucette -- Morgan Stanley -- Analyst

Great. Thank you. I wanted to follow-up on that last question. Just wondering, in terms of that visibility, clearly, it sounds like you started off well in October, but there have been some headlines about -- around some survey work that others have done or about intention around remodeling and upgrading of homes, etc.

Just wondering how you're feeling about the overall macro economy? And what your feedback looks like right now?

David Zalik -- Chairman and Chief Executive Officer

So we will always have the posture of being cautiously skeptic. That being said, what we're seeing from demand, both from the merchants and the consumers, is not seeing any diminishment or degradations. We have really good visibility for the next two months just because most people that will be spending in November, December have already been approved. And so it's a pretty predictable volume curve for the next, really, quarter or two.

And as it relates to what we're seeing in the market, as we survey our merchants, their expectation is still growth, and they're hiring, and they're expanding, and there's lots of M&A activity. So we're not seeing it. And then on top of that, we're seeing tailwinds from a credit performance that are actually very encouraging as it relates to consumers' ability to spend to digest credit. And that's reflected in candidly better-than-expected credit performance.

I certainly want to give a lot of credit to our credit and risk and operations team, but they're certainly not doing it against a difficult environment compared to what we could have reasonably expected. So the short answer is, we see the studies. Occasionally, there's some inappropriate confusion. I know it's not what you're referring to connecting to housing starts.

We think people staying in their homes is better for our business longer. There was a really great article that suggested instead of living in their houses for seven years, people are living in their houses for 10 or 12. We think that's -- creates even more demand. So we're not seeing it.

We feel very good about the demand in home improvement, but we're also so tiny, and we sign up hundreds of merchants a month, and then, of course, elective medicine is very exciting for us, and we're just getting started.

Rob Partlow -- Chief Financial Officer

And on that point, David -- Oh, sorry.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Yes. The only thing I would add, we've gotten a fair number of questions regarding the update of the Harvard study that you may have seen where they're talking about potentially home improvement growth slowing out in 2022 and '23, growing, but at a decreasing rate. Keep in mind our average home improvement loan is about $10,000. So when you look at the study, and you look about what home improvement consists of, we're not talking about major rebuilds, as David mentioned, very little correlation between new home starts in our business.

Our average loan is $10,000.

James Faucette -- Morgan Stanley -- Analyst

Got it. That's really helpful. And then, Dave, you mentioned elective healthcare. I know we're not talking about specific targets and guidance, if you will, but how should we be thinking about the mix of home improvement versus elective healthcare versus other new initiatives as you think about your kind of the growth drivers for 2020?

David Zalik -- Chairman and Chief Executive Officer

So I think the information that I can provide is that, long term, we believe healthcare will be even bigger than home improvement. And certainly, next year, we see it getting into the mid-teens.

James Faucette -- Morgan Stanley -- Analyst

Got it, got it.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

It's hard to grow the percentage of the pie when we continue to grow our core home improvement business by north of $800 million, $900 million a year. You have that denominator effect. We like to pedal quicker. These are high-quality problems we're dealing with.

James Faucette -- Morgan Stanley -- Analyst

Absolutely. And then last thing for me was just on the funding relationships. You talked about that you've renewed a few of your bank partners. How should we -- like are we likely to see ongoing like not only bank partners leaving, but other bank partners coming in as well as non-bank? I'm just wondering how you're thinking about like that partnership group, pipeline, and what the funding mix is going to look like as we go into 2020?

David Zalik -- Chairman and Chief Executive Officer

So a great question. We love our bank partner network. And we do see, occasionally, a bank changes strategy, but that's why we have diverse network of banks. We do not anticipate any particular institution changing their strategy.

But we know that it happens from time to time. And in our case, it seems like it happens every two or three years. So one, we don't -- in the ordinary course, long term, as any ecosystem, we would expect, and this is why diversification matters, that we will add more than we lose. And we feel very good about the demand and unceremoniously three of our banks extended, that may be surprise to some.

It was absolutely not a surprise to us. And that's great. And we think those partnerships are strong and getting stronger, and we think it's supported by additional value-added strategic things that we can do together with our banks. And we're seeing that, notwithstanding some fear and loathing, there's great demand from our existing bank network, from additional banks that would like an allocation.

And in addition, as I mentioned, we do expect that into next year, we'll be announcing a sizable pocket of non-bank funding commitments. Pockets probably not ambitious enough of a word.

James Faucette -- Morgan Stanley -- Analyst

Great, great. Thank you very much for the questions.

David Zalik -- Chairman and Chief Executive Officer

Thank you.

Operator

Our next question comes from Chris Donat of Sandler O'Neill. Your line is open.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Thanks for taking my questions. David, I -- whatever. I'm going to risk this one and ask you if you can dimensionalize pocket from your last answer. And I know you probably won't, but so then related question.

Just as you look at the non-bank opportunity, can you give a sense on timeframe? Like I would imagine there are -- it's a more complex thing and getting to a commitment is one thing, but then getting to actual loans would require a few quarters. Ideally, I'd like to know what the specific steps are, but if you can give us some rough sense on timeframe from commitment to lending?

David Zalik -- Chairman and Chief Executive Officer

Got it. So -- by the way, Chris, good morning.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Good morning to you, too.

David Zalik -- Chairman and Chief Executive Officer

So just to read back to you, two questions. One is, dimensionalize the size of the pocket, and the second is, what's the sort of the time frame?

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Yeah.

David Zalik -- Chairman and Chief Executive Officer

So let me start with, the expressions of interest for that pocket was actually far larger than we expected, and it exceeded the aggregate commitment that we have from our banks. Now, let me be clear, we love our banks. We think our banks love us, too. We don't think our banks are going anywhere, we don't want them to go anywhere.

We are only interested in this because we think it provides important, healthy diversification, and we like the added liquidity. And so while the appetite for the non-bank funding far exceeded anything we could possibly remotely ever think about allocating, we could certainly see in the future an important slice, whether it's 20% or 30%, being allocated, which is all incremental to non-banks. Is that being responsive to your question on the dimension of the pocket?

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Yes, it is. That's more detail than I expected. Thank you for that.

David Zalik -- Chairman and Chief Executive Officer

I'm here to help.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Then on....

David Zalik -- Chairman and Chief Executive Officer

Go ahead.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Yeah. And then on time frame, and I would imagine you might have some regulatory hurdles and things like that to jump through.

David Zalik -- Chairman and Chief Executive Officer

Chris, tell me about the -- which regulatory question you're talking about. As it relates to the...?

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Just for non-banks. I'm like -- for example, if it's insurance, so I think there'd be certain things you need to do or with asset managers, certain structures you would need to have, something like that. I'm just wondering -- it's me on the outside more guessing than anything else?

David Zalik -- Chairman and Chief Executive Officer

Yes. So the structure would actually be that one of our existing banks would originate the loans and be the lender of record, and in a legal structure and a compliant structure, sell the receivables to a non-bank periodically. That's pretty straightforward. And the process from our perspective is, letter of intent, definitive agreement, forward flow.

And that's a 90- to 120-day process.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Got it. OK.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

You're right, you're right, Chris, that we likely will do a bit of a dance with the rating agencies, but we don't view this to be terribly difficult and not incremental to what we've done historically.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

OK, got it. And then just on a separate topic, with the change we've had, whatever, in the last 12 months in the rate environment and rate expectations, can you talk about how that's affected the yields on originated loans? You are seeing a different mix within what gets originated, right? Not much healthcare versus home improvement, but within the home improvement mix.

David Zalik -- Chairman and Chief Executive Officer

The mix in home improvement has not changed.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

We still run roughly 60%, Rob, reduced rate loans.

Rob Partlow -- Chief Financial Officer

Yeah.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

40% deferred interest loans. We've not seen a material change in mix, Chris.

Rob Partlow -- Chief Financial Officer

Yeah. It's interesting, the -- I mean, the loans we originate, the promotional products that are -- we're originating really haven't shifted over the last several quarters, four quarters as rates kind of went from their highs in the fourth quarter to this quarter, we only see a few basis points here and there movement, but we're not really seeing any shift from higher APR loans to lower APR loans in this rate environment.

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

OK. Got it. Thanks very much.

Rob Partlow -- Chief Financial Officer

You're very welcome.

David Zalik -- Chairman and Chief Executive Officer

Thanks, Chris.

Operator

Our next question comes from Jason Kupferberg of Bank of America. Your line is open.

Amit Singh -- Bank of America Merrill Lynch -- Analyst

Hi. This is Amit here for Jason. Thanks for taking questions. Let me just start -- I guess, let me start with just one of your bank partners recently commented that portfolio growth has been impacted by higher prepayments.

I was just wondering if you could comment on that as it relates to your expectations on prepayments. And then just more generally, what are the financial implications to you of prepayments exceeding, I guess, expectations?

David Zalik -- Chairman and Chief Executive Officer

Let me just simplify it. We have not seen any change in prepayment speeds.

Amit Singh -- Bank of America Merrill Lynch -- Analyst

OK. And then just if you were to see one, what would be the financial implications?

David Zalik -- Chairman and Chief Executive Officer

Modest.

Amit Singh -- Bank of America Merrill Lynch -- Analyst

OK. And then...

David Zalik -- Chairman and Chief Executive Officer

Very Modest. Most of our economics come from the transaction fee that the merchant pays us.

Amit Singh -- Bank of America Merrill Lynch -- Analyst

Great. And then just -- I was just wondering if you could give us an update on the -- just the newer verticals? And just how that ramp is going? The process, I think there's been a little bit of a -- maybe a slowdown -- slower than some of the historical ones. So I'm just wondering if there's any update on that? And that's all. Thank you.

David Zalik -- Chairman and Chief Executive Officer

Great. Thank you for the question. We continue to be very excited about our elective medical business. We have -- we feel really good about the products, as well as what the team has accomplished this year, and we feel like we're going into next year with a lot of momentum.

And likewise, we feel very good, it's much earlier, about our capabilities and the progress that we've made in e-commerce.

Amit Singh -- Bank of America Merrill Lynch -- Analyst

Great. Thank you.

David Zalik -- Chairman and Chief Executive Officer

Thank you, Amit.

Operator

Our next question comes from Reggie Smith of JP Morgan. Your line is open.

Reggie Smith -- J.P. Morgan -- Analyst

Good morning, gentlemen. Congrats on the quarter. Most of my questions have been answered. So I was hoping you could give some color...

David Zalik -- Chairman and Chief Executive Officer

Reggie, you are fading in and out a little bit. I heard most of your questions are...

Reggie Smith -- J.P. Morgan -- Analyst

Answered -- have been addressed, but -- do you hear me now? Do you hear me?

David Zalik -- Chairman and Chief Executive Officer

Yeah.

Reggie Smith -- J.P. Morgan -- Analyst

Yeah. I was curious, could you give some color -- so delinquencies was a nice surprise. Could you provide some color on, I guess, how that split between maybe your full loan book versus your deferred loan book? And if you're seeing any appreciable differences to trends there in delinquency rates?

David Zalik -- Chairman and Chief Executive Officer

Got it. So the deferred loan book will generally have, obviously, just an incredibly modest amount of delinquency just by nature of its incredibly short duration. So we're seeing it across the board by leveraging a bunch of really smart people in our credit and analytics team. And we're seeing it across the board by leveraging really smart people and tools that our technology organization has collaborated and delivered and the execution of our operations team.

So, Reggie, it is a combination of really smart people doing really hard things and executing really well. And it is a pleasant surprise. But we actually think it's the beginning of some pretty interesting trends and opportunities for us.

Reggie Smith -- J.P. Morgan -- Analyst

Got it. And if I just... Go ahead.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Reggie, the differed interest loans, we're not seeing a material change in the percentage of borrowers retiring those loans in the promotional period. It still is hovering right at 90%.

Reggie Smith -- J.P. Morgan -- Analyst

Got it. And then, I guess, in the past, you guys have kind of emphasized and called out the fact that the back half of the year is typically, I guess, seasonally weaker for delinquencies. David, I mean, listening to your comments, would it be beyond the realm of possibility to kind of think that as we get into early 2020, if what you've talked about is sustainable that you should see even further declines in delinquencies? Or am I getting ahead of myself there?

David Zalik -- Chairman and Chief Executive Officer

So, Reggie, I like how you're thinking. What we're seeing is something, I think, more sophisticated than, for us, than seasonality. What we're seeing, thanks to credit and technology and operations, executing well together. What we're seeing is the benefit of smarter vintages.

And so, to your point, there's certainly opportunity for that to impact into the future.

Reggie Smith -- J.P. Morgan -- Analyst

Understood. OK. Like I said, most of my stuff has been covered. Thank you for taking my questions.

David Zalik -- Chairman and Chief Executive Officer

Thank you, Reggie.

Operator

Our next question comes from Jeff Cantwell of Guggenheim Securities. Your line is open.

Jeff Cantwell -- Guggenheim Securities -- Analyst

Hi, good morning.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Good morning.

David Zalik -- Chairman and Chief Executive Officer

Good morning.

Jeff Cantwell -- Guggenheim Securities -- Analyst

Thanks for squeezing me in. You've been touching on this, but I just wonder if I can ask about a broader question to you, David, which is, given all the changes in the macro environment over the last 12 months, when you think back over to last year, so where would you say you've made the biggest changes in your own strategic thinking? I just want to see we get your updated thoughts there. I'm trying to get a sense for where you're seeing greater opportunities now versus six months, 12 months ago, or maybe where you're finding yourself thinking more offensively or even if you're thinking more about finding operational efficiency on the cost side? Should be great to hear your thoughts there. Thanks.

David Zalik -- Chairman and Chief Executive Officer

Boy, that's a great question. I don't often get asked such big broad strategic questions. I'm going to keep talking for a second as I ponder a thoughtful answer. I think that the strategy remains unchanged.

I think that as we iterate on the execution and continue to add talent to the team, we're able to make accelerating progress. But the strategy of -- we have this amazing home improvement franchise, keep investing in it, keep getting more sophisticated, not only from a sales and go-to-market perspective, but also adding more products and tools is really powerful. The products and the differentiator that we brought to market has really helped us add hundreds and hundreds and hundreds and hundreds of merchants a month. And so that remains unchanged.

I think that what is important and exciting is when you've had this much growth, it takes time to catch up to it sometimes and actually to take advantage of some of the unfunded opportunities, like building out more and more capabilities for our merchants that give them more tools that they desire, that creates even more value-add and a MOE. And so we're seeing that with a new tool like Universal Credit App, pre-approval marketing services and products, and that's proven to be incredibly powerful. And there are other products and even SaaS-oriented services that we intend to provide our merchants. As it relates to banks and consumers, we're finally at the scale and allocating the resources to build products that we expect our bank partners will want to offer their consumers.

You've seen that already launched with American Express. We think that, that is strategically very important. And we're finding that we have products and an ecosystem of merchants are actually very helpful to consumers of other financial institutions. But also partnering with our banks, we collectively have nearly three million consumers, and we find that they're very interested in other products and services.

And so you've seen us this morning mention that we're launching a digital mortgage product with partnerships, that we think is one of many steps in the journey of expanding the relationship with our consumer customers. So I think, the biggest change is more -- we're clearly spending a lot of money building out teams to be able to do a lot of very important things around a very focused strategy. And that's exciting.

Jeff Cantwell -- Guggenheim Securities -- Analyst

OK. Thanks very much. Appreciate it.

Operator

Our next question comes from Giuliano Bologna of TTIB. Your line is open. BTIG.

Giuliano Bologna -- TTIB -- Analyst

Good morning, gentlemen. I'll just jump into a couple of high-level questions first. But looking at the product evolution over time, obviously, you made the announcement about the mortgage product and the partnership there. And you have a lot of access to data and clients in the sense of being able to look at -- and see if there's an opportunity for interior cash out refinance or second mortgage.

Are there any products that you're specifically targeting there? And can you expand further beyond that into new products with partnerships?

David Zalik -- Chairman and Chief Executive Officer

I can't really go beyond what we've already talked about. But certainly, we like providing other services to consumers. Those things could include mortgage products, it could include something that we're very excited about, which could include a consumer credit card product, it could be a home improvement consumer credit card product that comes with valuable data for consumers. And this is one of the interesting things, the way we look at data and data security, data privacy is, the consumer should control it.

And our approach to data and information and machine learning is actually how do we use it to provide value and service for the consumer, where it's not about the consumers' data, it's about the merchant's data. And who are the merchants that are most relevant to the consumer, if the consumer is interested in a certain product or category, and that will be up to the consumer to self-select.

Giuliano Bologna -- TTIB -- Analyst

That makes sense. And thinking about that type of product or, at least, on the mortgage side, would that be more of a referral-based business, where you can get a referral fee, if you could have a loan close on the other side?

David Zalik -- Chairman and Chief Executive Officer

In the short term, yes.

Giuliano Bologna -- TTIB -- Analyst

OK. And I guess kind of going along that same line, obviously, that seeing some clarity, you might be able to underwrite at some point. But then the question is, with the credit card type of product, would you be underwriting? Or would you be sending that off to and have that managed by one of your partner banks?

David Zalik -- Chairman and Chief Executive Officer

The latter.

Giuliano Bologna -- TTIB -- Analyst

That sounds good. The only other question is, on that servicing asset that you recognized, is there any amortization of that asset over time? Or -- and does that flow through over time? And do you amortize it on a quarterly basis and then reassess it every quarter?

Rob Partlow -- Chief Financial Officer

Yes. Yes. And the way to think about it is all relative to the growth of that underlying portfolio. So in a kind of environment where the portfolio is static, you would see kind of additions to that portfolio and amortization more or less offset each other.

But to the extent that portfolio is growing, you would actually see that additional gains or the gains being out greater than any amortization.

Giuliano Bologna -- TTIB -- Analyst

That makes sense. And is there any way to break out the amortization? It looks like you have an average life that you put in from the fair value calculation in the queue. It's about 4.2 years now. Obviously, we haven't seen the third-quarter numbers, but is there a way to think about how fast that will be amortized?

Rob Partlow -- Chief Financial Officer

Yeah. I mean, I think, you need to think about it in terms of the average life of our portfolio. It is a pretty short average life. That portfolio is made up of both the deferred interest reduced rate loans.

And you think about in that context, if you look at our -- over kind of a -- our servicing portfolio itself, when you look at just at a high level like runoff statistics, it's close to 50% a year of the original balance. So it is a pretty short life.

Giuliano Bologna -- TTIB -- Analyst

Sounds good.

Rob Partlow -- Chief Financial Officer

The big way to think about the asset is more on a fair value basis, think about it relative to the size of our servicing portfolio and the growth in that servicing portfolio.

Giuliano Bologna -- TTIB -- Analyst

That sounds good. Well, thank you for answering my questions, and I appreciate the help there.

Rob Partlow -- Chief Financial Officer

Thank you.

Operator

[Operator instructions] Our next question comes from Rob Wildhack of Autonomous. Your line is open.

Rob Wildhack -- Autonomous Research -- Analyst

Good morning, guys. I wanted to ask about the merchant count and home improvement. I think it was only up about 30 merchants sequentially. Is there anything that contributed to that this quarter? And then how should we view that in the context of the growth opportunity and home improvement from here?

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Thanks, Rob. The numbers that we reflect are net, and we did go through a comprehensive merchant evaluation as we periodically do, looking at merchants that meet our performance and profitability thresholds, and we took the opportunity to call our roster. Probably the most significant call that we've gone through, just based on the growth of the company and our ongoing desire to sort of top grade the people we're doing business with. So some of that's reflecting just initiatives taken as part of our merchant management protocol.

David Zalik -- Chairman and Chief Executive Officer

Yeah. Let me add to that. We approve a little over 50% of the merchants that apply to do business with us. And there are two primary reasons that we'll decline a merchant.

One is, they're too small. They only make a handful of sales a month. And the other is they haven't been in business long enough to have a track record, where we can get comfortable that they're as dedicated to serving the consumers as we are. And what we realize is, over time, we had thousands of really small merchants that were not uniquely profitable, and it would be better to graduate them.

And so I think what you're seeing is the noise in that. Actually, I know that's what you're seeing.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

I'm looking at sort of the monthly roster. We continue to add 400 to 600 home improvement merchants every month. Nothing's changed in that regard.

Rob Wildhack -- Autonomous Research -- Analyst

Got it. Thanks. That's really helpful. And then just looking at operating expenses as a percentage of revenue down sequentially, good to see, but also up, again, year over year.

So can you just talk about how you're thinking about that balance between efficiency and scale on the opex lines versus the necessary investment?

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Yeah. I would say at a high-level comment, we do have some expense running through the current year, that I view, are nonrecurring in nature. We had some, on a comparative basis, elevated professional liability cost being a public company for the full period versus that just kicking in at the end of May last year. Unfortunately, we did have some litigation costs relative to a deductible and some professional fees.

I like to believe those are nonrecurring in nature. In the comp side, we had some noncash comp charge, but where we're spending intentionally is in IT and sales infrastructure. And we're being very purposeful in building these capabilities. So we are seeing scale when you take out sort of that nonrecurring.

We're pretty pleased with where we are. And we think absent those nonrecurring's recurring, you'll see the scale that you would expect at this sort of level of operations.

Rob Wildhack -- Autonomous Research -- Analyst

That's great. Thanks, guys.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

You're very welcome.

Operator

Our next question comes from Bill Ryan of Compass Point. Your line is open.

Bill Ryan -- Compass Point -- Analyst

Good morning, and thanks for taking my questions. Two things. First, could you give a little bit of color on the promotional period you're giving on your healthcare loan, specifically, reduced rate deferred interest and the time period and has that changed since you first introduced the product last year? And then second, in relation to the EBITDA margin, just a point of clarification. I mean, obviously, the servicing asset recognition had a little bit of boost on the EBITDA margin, but you kind of downplayed its impact going forward, and you seem to imply that the margin's going to be pretty stable, if you could just clarify that point again.

Thanks.

David Zalik -- Chairman and Chief Executive Officer

Great. I'll take the product side on the healthcare. It has not changed. They're fundamentally two products, deferred interest product typically has a six- or 12-month promotion and then a 36-, 60-month fixed-rate APR product.

So on the deferred interest to promotions, six to 12 months. On the other product, arguably, the promotion would be a reduced rate APR loan for the life of the loan. And I'll turn it over to Gerry or Rob.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

You want to repeat your second question? Was it the sustainability of EBITDA margin or where we saw it going? Just wanted to be sure.

Bill Ryan -- Compass Point -- Analyst

Yes. so it was just in relation to the servicing asset recognition, which created a bit of a boost in the EBITDA margin in the quarter. But just sort of looking forward, do you seem to imply a fair degree of comfort that it's going to be pretty stable? So I just want to get a little bit more clarification and color on that. Thanks.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Yes. As we think across the quarters, we continue to be, I think, convicted that this is a mid-30s kind of EBITDA margin expressed as a percentage. We've got some things going both ways in the current calendar year, including some of those nonrecurring expenses I made reference to. When you add them together, they're not insignificant.

We won't expect those to be present next year. And accordingly, I think, we feel very, very good about sort of 35-ish kind of percent EBITDA margin throughout the 12-month period.

Bill Ryan -- Compass Point -- Analyst

OK. Thank you.

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Welcome.

Rebecca Gardy -- Senior Vice President of Investor Relations

I believe that was our last call -- last question. So operator, I think we're -- we'll conclude today's call.

Operator

[Operator signoff]

Duration: 62 minutes

Call participants:

Rebecca Gardy -- Senior Vice President of Investor Relations

David Zalik -- Chairman and Chief Executive Officer

Gerry Benjamin -- Vice Chairman and Chief Administrative Officer

Rob Partlow -- Chief Financial Officer

John Davis -- Raymond James -- Analyst

James Faucette -- Morgan Stanley -- Analyst

Chris Donat -- Sandler O'Neill + Partners, L.P. -- Analyst

Amit Singh -- Bank of America Merrill Lynch -- Analyst

Reggie Smith -- J.P. Morgan -- Analyst

Jeff Cantwell -- Guggenheim Securities -- Analyst

Giuliano Bologna -- TTIB -- Analyst

Rob Wildhack -- Autonomous Research -- Analyst

Bill Ryan -- Compass Point -- Analyst

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