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Q3 2020 Earnings Call
Feb 11, 2020, 7:30 a.m. ET


  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Ladies and gentlemen, thank you for standing by and welcome to the MakeMyTrip Limited Fiscal 2020 Q3 Earnings Call. At this time, all participant lines are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. [Operator Instructions]

I would now like to hand the conference over to VP of Investor Relations, Jonathan Huang. You may proceed, sir.

Jonathan Huang -- Vice President, Investor Relations

Thank you. Greetings and welcome everyone to MakeMyTrip Limited's fiscal 2020 third quarter earnings call. I would like to remind everyone that certain statements made on today's call are considered forward-looking statements within the meaning of the Safe Harbor provision of the US Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance, are subject to inherent uncertainties, and actual results may differ materially. Any forward-looking information relayed on this call speaks only as of this date and the Company undertakes no obligation to update information to reflect changed circumstances. Additional information concerning these statements are contained in the Risk Factors and Forward-Looking Statements section of the Company's Annual Report on Form 20-F, filed with the SEC on July 23, 2019. Copies of these filings are available from the SEC or from the Company's Investor Relations department.

Today, I'm joined by Deep Kalra, MakeMyTrip's Founder; Rajesh Magow, Co-Founder; and Mohit Kabra, our Group CFO.

Now, I'd like to turn the call over to Deep to begin today's discussion.

Deep Kalra -- Founder & Chief Executive Officer

Thanks, Jon, and welcome everyone to our third quarter earnings call for fiscal year 2020.

I'd like to begin by sharing some highlights from our government's recent budget announcement which laid out initiatives to support long-term development and growth for the domestic travel industry. Then I'd like to provide an update of our operating environment, which remained a headwind in Q3. Lastly, I'd like to highlight our business accomplishments from the fiscal third quarter even as we faced challenges that were mainly beyond our control.

Earlier this month, the Finance Minister of India announced the annual budget for fiscal year 2021. We were happy to hear various initiatives to support long-term growth of domestic travel and tourism. This included the development of 100 more airports by 2024, aimed at enabling greater regional domestic air connectivity under the UDAN program. The expansion will help to accommodate the rapid expansion of the country's domestic fleet capacity, which is expected to double to 1,200 planes in the next four years to five years. The budget has also indicated the government's willingness to run as many as 150 high-speed trains to connect key tourist destination via public-private partnerships. Furthermore, the Ministry of Culture is expected to receive considerable financial resources to develop numerous museums at key archeological sites across India. At the same time, the Ministry will also be tasked with establishing an institute of heritage and conservation to better preserve our country's rich cultures and heritage and further boost tourism growth in the long run.

These tourism-focused proposals in the budget are in addition to the reduction of the Goods and Services Tax or GST rates on hotels across India which was effected last October. While we are excited to hear of the various government initiatives to drive sustained domestic tourism growth, short-term headwinds continue. The IMF had recently reduced India's GDP growth forecast to 4.8% for the current fiscal year, a material deceleration from the 6.8% growth achieved in the last fiscal year. In fact, growth in the current fiscal is likely to be the lowest in over a decade for India. The rate of inflation, as measured by CPI, has been increasing throughout the year and stood at 7.4% for December per recent RBI estimates.

In addition, the country's consumer confidence also reached a six-year low. These weak macro conditions had been impacting overall consumer sentiment all through the current fiscal year and slowed discretionary spending. The good news, however, is that the IMF does anticipate the current fiscal year's economic slowdown to be temporary and expect growth to reaccelerate in the next two years, aided by monetary and fiscal stimulus, in addition to subdued oil prices. On another positive note, while the domestic air industry in the first half of the fiscal year was impacted by lost seat capacity due to shutdown of Jet Airways, we saw a reacceleration of market growth to nearly 6% in Q3. We remain hopeful that the gradual rebound in growth will continue in the coming quarters.

Furthermore, we are pleased that despite weak demand conditions, the MakeMyTrip Group not only outpaced market growth, but also accelerated the growth in stand-alone hotel room nights and continued to achieve strong growth in other underpenetrated online travel segments during the quarter. At the same time, we were also able to further reduce our operating losses by driving greater marketing and promotional spend efficiencies.

Another key development in this current quarter has been the outbreak of the novel coronavirus, which is impacting travel in various parts of the world. We are hopeful that with the significant measures being taken globally, the impact of this outbreak would be short-lived for the entire global travel industry. As for MakeMyTrip, we believe our domestic business should remain fairly insulated. However, we have started seeing higher-than-normal cancellations in our outbound business due to the outbreak. Bookings for destinations in Southeast Asia have begun to see cancellations greater than normal and outbound travel to these destinations is likely to be impacted in the short term.

Now, I'd like to share a few bites on the progress made during the fiscal third quarter. On a live-to-date transacted basis, we further widened our base to more than 46 million customers. Given that India is still largely an offline population of travel bookers, our team continued to drive greater brand awareness via both online and traditional media campaigns, while optimizing for greater returns on marketing spend. As a result, direct traffic on our OTA brands MakeMyTrip and goibibo continues to account for more than half the traffic, which is aided further by the very high share of transactions taking place through our mobile apps and m.sites.

During Q3, we also achieved quarterly overall response rates of 70% across our entire platform by leveraging our loyalty and retention programs. Our MakeMyTrip Black program now has over 1.1 million enrollees and we have crossed more than 139,000 enrollees within the paid MakeMyTrip Double Black membership program. Both these programs have been successful in meaningfully increasing MakeMyTrip's transacting base over the year. Similarly, goibibo's loyalty program goRewards has over 2.3 million high-tiered users, helping to continuously improve our platform.

I'd also like to share a quick update on our corporate travel strategy, which continues to see very strong growth. During the quarter, our myBiz program continued to gain traction as more than 750 mid-sized corporates and over 4,000 SMEs are now registered to our platform. Our myBiz product and experience also continued to improve for registered users. For example, corporates can now track potential misc savings by the employees. Users can also seamlessly book multi-city flights, both domestic and international across desktop and mobile apps.

As for our tech-enabled managed travel solution for large corporates, i.e. Quest2Travel, we continue to win large corporate accounts, including Tata AIG Insurance and Thermo Fisher Scientific during the past quarter.

Lastly, we see strong opportunities for product innovation and expansion over the medium and long-term in the travel market. Tapping these opportunities can allow MakeMyTrip to continue to grow and expand our market leading position. We believe that separating the roles of Group CEO and Executive Chairman will allow us to focus more on long-term strategic opportunities within and outside India, while maintaining our market-leading position in our existing businesses. Consequently, I'm very pleased to announce that Rajesh Magow, MakeMyTrip's Co-Founder and Chief Executive Officer of our India business has been elevated to the role of Group CEO. Over the last six years, Rajesh has been credited with navigating our India business through varied competitive dynamics and championing the growth of our diversified revenue streams. He successfully integrated the ibibo Group and helped to capitalize on significant synergies across the brands and teams. The Board and I have utmost confidence in Rajesh's capabilities in his elevated role to drive the next phase of growth for the Group through its three strong brands, MakeMyTrip, goibibo and redBus. In this role, he will continue to work closely with me.

In conclusion, this transition will also allow me to devote full time and focus the strategic initiatives for MakeMyTrip. This would include product innovation and expansion, geographic growth, business model innovation and corporate development.

With that, I'd like to turn the call over to the new Group CEO.

Rajesh Magow -- Co-Founder & Chief Executive Officer-India

Thanks, Deep, and greetings, everyone.

I'm pleased that even during a period of weak consumer sentiment, we have been able to deliver a good quarter with decent growth in domestic hotels, outbound hotels and flights as well as in the bus booking business, while our domestic flights business continued to deliver the desired numbers. We had also been successful in achieving better efficiencies in customer acquisition costs. We are further rationalizing our sales promotion spends which has led to a meaningful reduction in our adjusted operating losses.

Now, I would like to share some key highlights from our most recent operating results. Later, Mohit will share more color on our quarterly financial results.

In fiscal Q3, the MakeMyTrip Group achieved record quarterly gross bookings of over $1.7 billion, a constant-currency growth of nearly 19%. This represents nearly $4.9 billion in gross bookings and constant currency growth of over 21% for the nine months of fiscal 2020. Our Q3 adjusted revenue also reached a new quarterly high of $206.7 million. For the nine months of this fiscal year, the adjusted revenue reached $586.2 million with a constant-currency growth of over 16% year-on-year. We also achieved a new record of nearly 8.3 million room nights in our stand-alone online hotels business during Q3. This represents a year-on-year growth of over 21% and a reacceleration in volume growth from the previous two quarters. The reacceleration was led by strong outbound hotels and alternative accommodations growth as well as reacceleration of growth within our domestic hotels business. Concurrently, we sharply focused on marketing and promotional spends to drive greater operational efficiencies. From a supply standpoint, we expanded our selection to over 72,000 accommodation properties, bookable within India, which included 19,000 alternative accommodation properties.

During Q3, our platform continued to drive more business to our supply partners as more than 75% of our listed hotels received active bookings from our platform, underscoring the value added to the hotel partners who distribute through our platform. During this peak travel quarter, our ongoing investments in alternative accommodations continued as we focused on driving awareness of this fast-growing segment with our My Kind of Stay [Phonetic] marketing campaign on both social and other high-decibel traditional media channels.

Furthermore, we see an opportunity in partnership with state governments and tourism boards to promote local and community-based travel. As a first step, we have partnered with state tourism boards of Madhya Pradesh and Uttarakhand to promote our homestays product to broaden our reach across India. Encouragingly, we have seen very strong bookings and room nights growth from travelers so far and we will keep investing to drive further adoption via a differentiated product experience for bookers and hosts. As far outbound travel -- outbound hotels, we now offer over 500,000 international properties, of which 13,000 have been directly contracted on our platform. I'm pleased to share that we witnessed strong room nights and bookings growth in our outbound hotels business, despite flattish growth in overall outbound travel from India.

In addition, our focus on marketing spend optimizations continued to improve the unit economics of the fast growth segment. Our holidays business had also seen a modest revival of growth during the quarter and this was led by sharper targeting of new and past customers and better organizational products into relevant teams like pilgrimage, honeymoons, adventure, cruises and millennial travel. I'm pleased to see revived growth to our legacy packages product as these products are often the first touchpoint with future online self-serve bookers.

Now, I would like to share some highlights from our ongoing product enhancements that are helping to deliver our best-in-class customer experience. Within our domestic hotels and alternative accommodation business, we rolled out a new mobile listings page to make it faster and easier for MakeMyTrip shoppers to make the best selection possible. We also went live with the new guided search function which prompts users with relevant questions to better filter hotel searches.

As for brand goibibo, we embedded new contextual tags within the funnel to assist shoppers in finding hotels that best suits their needs. As for our alternative accommodations business, we revamped our villas and apartments tab to drive greater visibility and discoverability as a viable alternative to traditional hotels. We also launched a verified stay initiative for alternative accommodations supported by a money-back guarantee to users.

As for our international hotels product, we further expanded our relationship with Ctrip to offer outbound customers an even wider selection of hotel options. In fact, we now have over 250,000 hotels integrated and planned to meaningfully increase our mix of overseas hotel business over strong Ctrip going forward.

Now, I would like to share an update on another key pillar of our growth strategy, which is our superior post-sales support. Our ongoing investments in multiple facets of post-sales support, continue to help us drive leverage as our business scales. For brand MakeMyTrip, our TripAssist feature has been scaled up to cater to all domestic flight bookers. The feature can provide timely and relevant notifications to help users reach the proper check-in counter or right [Phonetic] luggage belts effortlessly. TripAssist is also able to help customers prepurchase airport meals before taking their flight. By scaling up our online date change feature to support over 30 airlines, we also managed to reduce call center contracts by international flight bookers meaningfully. We introduced a new live chat feature that directly connects potential customers with alternative accommodations hosts to make the shopping process easier and provide a way to directly resolve concerns post booking even faster.

In Q3, our chatbot Gia had been enhanced for an even better experience by leveraging the latest advancements in artificial intelligence and natural language processing. We added more post-sales use cases for our international flight products. For example, Gia can help answer questions like flight status, terminal information cancellation and refund queries much faster and more effortlessly than a human call operator. Lastly, we also expanded Gia's role to help all cab customers with post-sales queries which is much faster and more convenient than using the call center. Similarly, our redBus business also integrated its customer support platform with suppliers to directly connect customers and operators for faster resolution of any issues. Furthermore, we improved the content on our apps by adding more relevant details including nearby landmarks and GPS coordinates to help pinpoint precise bus pick up and drop off locations. Our team also improved the sign-in experience for mobile web users and offer greater personalization.

Now, I would like to discuss highlights from our flight business, which continued to outpace overall market growth to expand our domestic air market share to about 27% in December. As for our international flights business, I'm pleased to share that during Q3, growth continued to be very healthy even as overall market for outbound flights remained flattish on a year-on-year basis. Lastly, our bus business continued to grow well with nearly a 32% increase in tickets sold year-over-year, driven by the strength of the brand and our continued efforts to enhance user's experience.

Let me now hand it over to Mohit who will share more financial details of the quarter.

Mohit Kabra -- Group Chief Financial Officer

Thanks, Rajesh, and hello everyone.

We are pleased to report that during Q3, we crossed the $200 million milestone in quarterly adjusted revenue. Our adjusted revenue stood at $206.7 million representing a 13.4% year-on-year growth in constant currency terms. It would be relevant to call out that our transaction growth was much stronger than the revenue growth.

Talking about transactions growth, we saw an overall acceleration on expected lines. This was a result of an overall rebound in domestic volumes growth, facilitated by the restoration of domestic air capacity. Even outbound growth continued to be strong, although it has seen some impact of the weak consumer sentiment that Deep talked about in his part of the call-outs.

Within our air ticketing business, segments grew 15.3% year-on-year, up from 13.5% growth in the first half of the current fiscal year. Similarly, our stand-alone hotel room nights, grew 21.1% year-on-year, up from about 13% growth achieved during the first half of this fiscal year. The bus ticketing business continued to grow strongly at 31.6% and almost in line with the first half of the fiscal year. I'm also pleased to call out that our efforts to drive meaningful customer acquisition and mobile app engagement with a plethora of other travel services has allowed us to grow our rail ticketing transactions by over 150% on a year-on-year basis and car bookings by over 137% on a year-on-year basis.

Let me now share some Q3 financial highlights by business segment, beginning with the air ticketing business. While the domestic air industry or the market grew at about 6% in the reported quarter compared to about 3% in the first half of this fiscal, our domestic ticketing segments growth at nearly 13% far outpaced the markets group. We continued to gain share in the international air ticketing business as well with segments growth of nearly 27%, while the market for outbound tickets was roughly flat on a year-on-year basis. Overall, our air ticketing segments growth of 15.3% also resulted in adjusted air ticketing revenue growth of 15.3% and the modest 20 basis points reduction in net revenue margin was offset by better average selling prices as a result of improving mix of international air tickets.

In the hotels and packages business, we saw an acceleration of overall room nights growth during the quarter. The 20.7% year-on-year room nights growth was partly offset by a drop of 1.2% or 120 basis points in margins, resulting in adjusted revenue growth of 9.8% in constant-currency terms. The margin drop in the stand-alone hotels business was in line with our plan and was more than offset in gains via reduction of marketing and promotional spends. The key highlights in this segment have been the reacceleration of room nights growth to about 19% in domestic hotels and the continued strong growth at about 48% in international hotels.

Lastly, our bus ticketing units grew by 32%, with nearly 21.3 million bus tickets traveled during the quarter. This business also generated over $20.8 million in adjusted revenue during the quarter, a growth of over 36% year-on-year in constant-currency terms.

During the reported quarter, apart from acceleration in segments and room nights growth, we were also able to significantly reduce our adjusted operating losses, which came in at about $11 million compared to a loss of $22.2 million during the same quarter of the last fiscal year and $19.3 million in the previous quarter. The reduction in losses largely came from our continued focus on driving incremental efficiency gains in marketing and sales promotional expense, particularly in the budget segment of hotels. During the quarter, our total marketing and promotional expense as a percentage of gross bookings stood at 8.9% of gross bookings compared to 10.4% during the same quarter last year. While building about 150 basis points of efficiency in our marketing and sales promotional expense, we have also had our hotel suppliers participate in the improved economics by reducing our variable incentives as is reflected in the 50 basis points of reduction in our blended adjusted revenue margins and over 100 basis points of reduction in the margins from our hotels and packages business. As a result, upon adding back depreciation and amortization expenses, our adjusted EBITDA loss stood at about $6.2 million compared to about $19 million in the same quarter last year and $40.5 million in the previous reported quarter.

With this, I'd like to thank all of you for joining and now open up the call for Q&A. Operator, please.

Questions and Answers:


[Operator Instructions] Our first question comes from Sachin Salgaonkar. You may proceed.

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

Hey and congratulations on a good set of numbers. I have three questions. First question is predominantly on the coronavirus and impact. So guys, last few quarters, you guys did not have too much of an impact on air, despite Jet Airways being not dead and predominantly that was on the back of international air picking up. Now, given that international air has been impacted from coronavirus, I just wanted to actually understand from you how should we look at the growth going forward. And, Deep, I clearly agree with your opening remarks, in terms of you mentioning that there is not much impact domestically from coronavirus, but places like Kerala, which has sort of touristic places are getting impacted. So, I just wanted to understand your thoughts on that.

Second question is on competition in the market. There is a lot of press off late, a bit on a negative side associated with OYO, with the company laying off people and various other things. So, I just wanted to actually understand from you how should we look at the competition.

And third, again, wanted to revisit your close to EBITDA breakeven guidance. You guys spoke about it around three quarters, four quarters back. How far are we away from EBITDA breakeven?

Rajesh Magow -- Co-Founder & Chief Executive Officer-India

Okay, thanks.

Deep Kalra -- Founder & Chief Executive Officer

I'll take it.

Rajesh Magow -- Co-Founder & Chief Executive Officer-India

Yeah. Why not, yeah.

Deep Kalra -- Founder & Chief Executive Officer

So, OK. We'll take it in the same order, Sachin. Thanks. So, I guess on the coronavirus what we've been seeing largely right now is impact on outbound, but outbound across the spectrum actually, outbound flights, stand-alone outbound packages as well as outbound stand-alone hotels. And as as you would expect, most of it is flying eastwards from India, which is namely into Southeast Asia. And of course, plummeting when we get to China.

So, both impact -- actually there is an impact on, like I called out, the cancellation rate is higher than what it typically was as would be expected, and the booking rate has also come down. So, China, Hong Kong and Macau are the most kind of hit and impacted, but if we look at even Southeast Asian markets like China -- sorry, like Singapore, like Thailand, Malaysia and even to some degree, Vietnam and Cambodia, which are smaller markets for us, there's definitely been an impact. And it's hard to right now completely assess it. We obviously measuring it on a real-time basis, because some part of this is deferment, some part of this is altogether cancellation.

And then again in cancellation, of course, I think most large hotel chains, large reputed hotels as well as the airlines wherever their advisories, they are all understanding that. So, there is no dead loss or net loss to customers, but obviously the inconvenience is severe and servicing team is under a lot of pressure etc. So that -- however, to your point on Kerala, while there were three suspected cases of which now two have been actually cleared, we have actually not seen a significant impact there. It's again hard to say what would have been the exactly right number. Cancellations have been there, a few, but I won't call them material still. So, I think Indians are still continuing to travel. In fact, we had some unavoidable trips ourselves and we noticed airports full, flights full domestically, of course, on most business routes. I think there is not much of an impact right now that we are seeing.

So again, the situation is fairly fluid. I think it's really hard to say that this is what's going to stay or this is what's going to remain, but as of now, I think domestic is largely insulated and that was my call that I had made that.

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

Okay. Got it. And in terms of the domestic/international mix, any color on that?

Deep Kalra -- Founder & Chief Executive Officer

International is -- I guess, you're aware, is roughly about 20% of our business. And of that, the impact could be anywhere in the range of high teens going into even mid-20s of that. So right now, we would say middle single digit kind of impact, but again very hard to say how much of this actually is a deferment, how much of this is an altogether cancellation. A lot of people, wherever there were leisure trips, have also swapped in. So, we've also found quite a few people now looking for alternative destinations wherever it was purely discretionary trip or holiday and people looking a lot more keenly at Central Asia, people looking at -- also Eastern Europe and people looking at Middle East etc. So, we are seeing a whole range of kind of people changing decision altogether or changing destination altogether or putting the travel in ambience. So, that's as best as an estimate we are able to give at this stage.

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

Very helpful. Thank you.

Rajesh Magow -- Co-Founder & Chief Executive Officer-India

And, Sachin, maybe -- sorry, just to add one more comment on your domestic air market side that you mentioned, yes, that has been under pressure for the last couple of quarters and we got a lot of support from the outbound business growth, but what's also true is that the capacity actually has come back in the domestic market. So, we are back to the same level of capacity as it was pre-Jet went down. So, there is definitely now hope to see and we are already seeing some signs of recovery in the domestic air market and as you know, historically, from the overall category growth, we have always been growing at least two times of the category growth. So, I think that support -- that's kind of coming back and likely to improve. As -- we will keep watching the space on the international side as we've mentioned.

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

Thank you.

Rajesh Magow -- Co-Founder & Chief Executive Officer-India

So, now -- just going to your second question on OYO. So, from our point of view, OYO continues to be the strong partner in the budget segment. And yes, they have been kind of going through somewhat consolidation phase, if I may call that, where because of the feedback that they've been getting it from the market, they would probably would have evaluated from their own point -- own business differently etc.

But from our point of view, the supply rationalization that they have been probably trying to do somewhat is not necessarily an impact because the size -- the sheer size of the supply is good enough and then there are other alternatives on our platform as you know in the budget segment. So, I think -- and the other aspect of that could be that, they from their point of view would also be working on rationalizing sales promotion, which is only better for the overall ecosystem. So, from our point of view, no real negative impact of that. It's actually overall for the ecosystem. It's only positive if there's more focus on quality etc. So, that's the way we look at it.

I'm going to hand it over to Mohit for the breakeven question.

Mohit Kabra -- Group Chief Financial Officer

Hi, Sachin. Like we've been saying, considering the seasonality that is involved in the India ecosystem and also the changing competitive dynamics that we keep seeing like around OYO you mentioned and various other players in the past have generally been suggesting that you would want to get into a range of plus or minus $10 million as a EBITDA range and I think probably this is the quarter where we at least kind of get into that kind of a range of numbers at an EBITDA loss level.

So, it's kind of been within the plus or minus $10 million. So, I think we -- it feels good to be over there. Whether we can kind of turn this around into a positive number, I think, we kind of remain on the right course and so long as we remain within this range that we kind of talked about, I think, we will be kind of reasonably fine with that and would want to then kind of start focusing more and more on driving growth, not only in the core line of businesses, but also into the incremental lines of services that we have launched over the last few quarters.

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

Okay. So, Mohit, if I get it right, one should assume a range of minus $10 million to plus $10 million for a long time in foreseeable future before EBITDA becomes positive?

Mohit Kabra -- Group Chief Financial Officer

No, at least for the immediate future, for the next few quarters at least. That is where we would, kind of, want to, kind of, be. So that we can, kind of, consolidate here on and then I'm sure we'll have opportunities to, kind of, roll out further guidance in due course of time.

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

Okay, got it. Thank you.


[Operator Instructions] And we do not have any further questions in the queue. I would now like to turn the call back over to Jonathan Huang.

Jonathan Huang -- Vice President, Investor Relations

Thank you, Demetrias, and thank you everyone for joining our earnings call today. We look forward to speaking with each and every one of you very soon. Thanks again. Bye-bye.

Deep Kalra -- Founder & Chief Executive Officer

Thank you, everyone.


[Operator Closing Remarks]

Duration: 34 minutes

Call participants:

Jonathan Huang -- Vice President, Investor Relations

Deep Kalra -- Founder & Chief Executive Officer

Rajesh Magow -- Co-Founder & Chief Executive Officer-India

Mohit Kabra -- Group Chief Financial Officer

Sachin Salgaonkar -- Bank of America Merrill Lynch -- Analyst

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