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Visa (NYSE:V)
Q3 2020 Earnings Call
Jul 28, 2020, 5:00 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Operator

Welcome to Visa's fiscal third-quarter 2020 earnings conference call. [Operator intsructions]. I would now like to turn the conference over to your host Mr. Mike Milotich, senior vice president of investor relations.

Mr. Milotich, you may now begin.

Mike Milotich -- Senior Vice President of Investor Relations

Thank you, Jordan. Good afternoon everyone and welcome to Visa's fiscal third-quarter 2020 earnings call. Joining us today are Al Kelly, Visa's chairman and chief executive officer, and Vasant Prabhu, Visa's vice chairman and chief financial officer. This call is being webcast on the Investor Relations section of our website at www.investor.visa.com.

A replay will be archived on our site for 30 days. A slide deck containing financial and statistical highlights has been posted on our IR website. Let me also remind you that this presentation includes forward-looking statements. These statements are not guarantees of future performance, and our actual results could differ materially as a result of many factors.

Additional information concerning those factors is available in our most recent reports on forms 10-K, 10-Q and 8-K, which you can find on the SEC's website in the Investor Relations section of our website. For historical non-GAAP financial information disclosed in this call, the related GAAP measures and reconciliation are available in today's earnings release. And with that, let me turn the call over to Al.

Al Kelly

Mike, thank you very much. You know the past few months certainly continued to be challenging, and our focus has and will always remain on the well-being of our employees, clients, and the communities in which we operate. Even with significant impacts to the economies around the world, many aspects of Visa's business have proven to be resilient, and have continued -- and we've continued to invest to propel business growth well into the future, in consumer payments, new flows, and Value-Added Services. Today, after discussing our results, I'll then provide an overview of the ways COVID-19 is shifting the ways consumers, businesses, and governments want to pay and be paid and in turn, how Visa is helping them.

I will close with some notable deal highlights for the quarter that demonstrated how we continue to enable the movement of money, globally. To start our third quarter results. Net revenues in the fiscal third quarter were $4.8 billion, a decrease of 17% or 16% percent in constant dollars. All of the business drivers were significantly impacted by the pandemic. Payments volume this quarter declined 10% globally or 9%, excluding China.

Cross-border buying excluding entire Europe which drives our international transaction revenues declined 47% on a constant-dollar basis, driven primarily by the lack of travels. Including entire Europe, volume was down 37%. We processed 30.7 billion transactions, or over 337 million per day through the quarter on our network. A 13% decrease over the prior year.

However, in each case, the business drivers improved each month throughout the quarter, meaningfully for payments volume, and process transactions, and only marginally for cross-border volume. In new flows, Visa Direct grew global transactions in the mid-60s for year over year, and our Value-Added Services revenue grew in the mid-teens year over year. We also effectively managed our expenses which declined 5%. But more importantly, this was achieved without affecting investments in our primary growth initiatives.

Our non-GAAP EPS declined 23%. With COVID-19 certainly impacted our fiscal third-quarter performance, there are many trends that are accelerating the demand for consumer payments. New flows and Value-Added Services which will help our business as we look ahead. In consumer payments even with all the success Visa has had electronic filing payments, there is still $18 billion transaction in cash and check globally. In today's environment, people are sensitive to touching surfaces including cash and check, and we are seeing this manifesting interest in usage in tap to pay, which we know helps digitize cash at the low ticket level, and has historically increased transactions by an average of 20% over time in mature markets globally. From second quarter to third quarter, we had nearly 50 countries improved tap to pay penetration by more than 5 percentage points, and over 10 countries increased by 10 percentage points or more.

We have helped more than 55 countries to increase the  tap to pay limit, reducing the share of transactions that require consumer contact by more than 40% in several of those countries. In the United States, we added more than 80 million contactless cards in the first six months of calendar year 2020. As a number of our financial institution partners accelerated their issuance schedules, tap to pay is likely to accelerate post-COVID-19 especially as consumers started going back to the office where they tend to conduct smaller transactions for their commute, paying for public transit fares, and buying food and drinks. Another positive trend has been a shift to e-commerce. This works in our favor because Visa's share of digital commerce or cash is not an option and is approximately three times greater than the physical point of sale. In the United States, these are credentials active in e-commerce, excluding travel were over 12% higher in June than in January.

In addition to the total spend per active credential, also increased during that time by over 6% which is notable considering new adopters typically spend less than those used to shopping online. In fact, when you isolate the active credentials who tend to be more significantly engaged in e-commerce, the spend per active credential increased by over 25%. And these trends are not unique to the United States. During this period in the UK, active e-commerce credentials increased 16%, will spend per active credential increased 3%. In Brazil, active e-commerce credentials increased 11%, will spend per active credential increased 12%.

In markets where e-commerce is not as developed there are examples of dramatic changes in adoption. Argentina experienced active e-commerce card growth of over 100%, and Romania, 70%. In New flows, we continued our focus on addressing $185 trillion opportunity. In B2B, the opportunity is across-card based, accounts payable receivable, and cross-border payments. Will B2B volume is down during this work-from-home and very limited travel period, we are continuing to build out our capabilities and relationships to fuel future growth.

A couple of quick points from the quarter. We recently established a global partnership with UK FinTech conform a pay, which enables companies to provision virtual Visa commercial cards to employees digital wallets enabling tap to pay, and simplifying expense reimbursement. For our large ticket cross-border B2B solution called Visa B2B Connect, we continue to build the network out. Many banks are in the implementation phase, and when they are all live by the end of the year, visa will be processing cross-border transactions in half of the 80 markets where Visa's B2B Connect capability is available. Let's look at the remainder of new flows.

In the United States, P2PAY is up almost 80%. And in Latin America, we saw progress with P2P apps in Peru where there was nearly a 400% increase in transactions in Q3 versus Q2. Visa is also excited to announce a global partnership with PayPal, including its Venmo, Braintree, Zoom, iZettle, and Hyperwallet brands. This is an extension of a long standing regional partnerships with PayPal.

This new global agreement will allow PayPal and all of its brands to offer fast Visa Direct enabled domestic and cross-border payment, and expand PayPal's real-time transfer capabilities globally. In a gig economy, food and grocery delivery category, we have seen a nearly 50% growth in transactions from free COVID-19 levels, and have continue to add new program lodges such as InstaCard for shopper earnings payouts in Canada. G2C, government-to-consumer use cases are gaining momentum employing both Visa Direct, and prepaid cards. This quarter let me highlight some of the card examples.

In the U.S., the Treasury distributed nearly 4 million economic impact payments via Visa prepaid cards. We also work with Scotiabank in Spain on three projects issuing 330,000 prepaid Visa cards with government allocated funds to support vulnerable families across the region. In France, Natixis partnered with Visa and issued 15,000 cards as a thank you to frontline hospital workers financed by the government. In Value-Added Services, we've seen more clients turn to us for help.

As e-commerce has expanded, and new sellers are looking to offer Omni-commerce payment capabilities that are safe and secure. Our cybersource and fraud and risk capabilities have seen growth. Let me name two recent examples. A recent win in Saudi Arabia without Al Rajhi Bank, the largest acquiring bank in the country will leverage cybersource to enable e-commerce payments platform for all Saudi Arabian government services through a centralized interface with the country's Ministry of Finance. Buying online, picking up in store has become very popular among consumers, and is a way for sellers to operate in this environment. However, this use case does bring a higher potential for fraud.

One Home Improvement partner chose decision manager, a cybersource fraud offering to quickly review online orders for fraud risk, and meet customer expectations for a two-hour pickup. This resulted in a massive increase in decision manager transactions in May alone at this merchants. Across all cybersource risk products in Q3, we saw a nearly 50% year-over-year growth in transactions. Interest also has grown in our authentication products. CardinalCommerce which provides network agnostic products for sellers and issuers to leverage the 3-D Secure standard accelerated growth in transactions this quarter versus last year.

3-D Secures making steady progress in Europe as well where the ecosystem is ramping up in advance of the secure customer authentication mandate, beginning in December for most of Europe. We continue to work with the ecosystem participants as the deadline approaches, given that some are not ready for the deadline. EMV 3-D Secure transactions in Q3 has grown over 100% compared to Q2. Data and consulting continue to be valuable to our clients that they navigate this environment. Clients utilized our consulting services at an accelerated rate with almost 60% more projects completed than the third quarter of last year.

The plays a critical role in providing data analysis to help clients manage their business through the pandemic, and the client activity on our Visa Analytics Platform increased 60% just from Q2 alone. Now let me talk to new deals where we made very good progress this quarter. First, our momentum in Europe continues. We renew with one of the largest banks in the Nordics, Nordia to grow debit portfolios across the region. We expanded our partnership with Permanent TSB, a large issuer in Ireland with over 800,000 in force make these the primary card in most wallets in Ireland.

We recently extended our partners with UBS in Switzerland debit, and we're winning processing. In Spain, we secured a significant deal to expand our processing capabilities for domestic transactions. Banco Caminos will migrate there issuing and acquiring volumes from their local processor to Visa. Europe was certainly not the exception in the opening of renewing partnerships this quarter.

In Singapore, we renewed our partnership with the second largest debit issuer OCBC Bank to remain the preferred debit card issued to OCBC Banks, personal saving, and current account customers. In Korea, we recently secured a renewal with South Korea's debt issuer[Inaudible].We renewed our credit and debit partnership with Banco de Bogota, our largest issuer client in Colombia. We recently won started with Kaspi Bank, one of the largest retail banks in Kazakhstan. The bank is paying 100% to visa over the next few years.

And our leadership positioning co-brand also continued. This quarter, Visa renewed and expanded its strategic partnership with Best Buy, include extended to my Best Buy co-brand relationship. Ford and Visa collaborate on Ford's new FordPass Rewards. The Visa card available to their four million FordPass Rewards members, and other Ford customers. Another recent co-brand win was with Verizon to launch a Visa credit card that provide savings on Verizon's industry leading products and services, along with benefits for everyday and its central purposes. Beside a brand deal with Tiki, one of the leading e-commerce platforms in Vietnam. A key component to building issuance and acceptance is by syntax.

In this quarter, we secured many wallet and neobank wins globally. Let me make a few. Carrying the biggest right have an app in the Middle East, and Africa will offer driver pay outs with Visa Direct as well as credentials with a total over 35 million user base. Hong Kong's digital transit card, Octopus will accept Visa while a top ups allow commuters to pay for transport and pay 35,000 retail outlets.

In Saudi Arabia, we signed a strategic partnership with Hala, a rising challenger bank that has the potential to penetrate and unbanked population of up to seven million people. Neobank's debit money announced it's a show adds in Germany offering Visa debit cards all in one[inaudible] in an open one mobile application, including innovative saving, and cash back solutions. In the U.S. base chime with 8 million accounts launched access to a new Visa Secured credit card which allows consumers to build it while spending on everyday purchases like, groceries, and monthly subscription. It is often set to shift the fundamental to these business model, and these renewals and new deals will certainly help drive growth into the future. Before I close, I would be remiss if not to comment on the race situation in this country and around the world.

For centuries, Black and African-American women and men have experienced many forms of profiling injustice and discrimination. It's not offensive, it is frustrating, and unacceptable. It must stop. At Visa, we are committed to do our part.

Visa recently announced the next steps in our journey to drive inclusion and diversity across our company. We've been asked a number of actions including [Audio gap]

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

is also significantly accelerated the secular shift to e-commerce. Card-present spend excluding travel has grown over 25% every week since mid-April, which is 2 x the pre COVID-19 growth rate. Card-present spending improved steadily through the quarter as reopening went into effect from declining almost 50% in early April, to declining in in the high-single digits by late June. But there has been little improvement since.

It is too early to tell what all the underlying causes of this recent stabilization are. Recovery trajectories for Card-present volumes are relatively similar across states. In terms of U.S. spend by category excluding visa Direct, performance can be summarized in three groups based on COVID-19 impact, and the recovery we have seen to date. Each group represents roughly a third of our U.S.

payments volume. The first group includes categories such as; food and drug stores, Home Improvement, and retail goods. These categories have consistently grown after the pre COVID-19 growth rates in the high-teens or even higher every week since mid-April. The second group includes categories that experience spend declines between 10% to 50% in April, and then all recovered to growth by the end of June.

These segments include; automotive, retail services, department and apparel stores, healthcare, education, government, and business supplies. the third group includes categories that are the hardest hit by this pandemic; travel, entertainment, fuel, and restaurants. These categories declined over 50% in April, and are still declining year over year. Although each improved by between 20 points to 45 points during the quarter.

Travel remain the most impacted category, still down over 50%. Fuel gallons purchase are growing again, but spending down more than 15% in July, driven by lower prices. Within the restaurant category, Card-Present spend is still declining, but card-not-present spend continues to grow significantly with quick service restaurants outperforming. Moving on market trends in the rest of the world. International payments volume decline over 12% in constant dollars in the third quarter.

Similar to the U.S., debit significantly outperformed credit. The debit down only 3%, and credit down 20%. Card-Present spend improved through the quarter as countries reopened, while card-not-present in excluding travel spend remained elevated.Performance across categories was broadly similar to the U.S. Our best performing region continues to be Sarnia, which declined 5% in constant dollars, but in Sarnia, Russia, Eastern Europe, and Central Asia had positive growth in the quarter fueled by a rapid recovery after April declines as well as client wins. Europe payments volume decline 10% in constant dollars in the third quarter.

Central and South Eastern Europe which include Berlin, the Czech Republic, and Hungary recovered rapidly to post positive growth in the quarter. The UK returned to growth in June, driven by consistently strong card-not-present growth. Italy is almost back to prior levels in June, following one of the strictest lockdowns within Europe. Canada declined 15%, and Latin America declined 13% in constant dollars.

Brazil spend decline early in the quarter was one of the shallowest but the recovery has also been slow. Brazil is now back near 2019 levels of domestic spending, fueled by strong card-not-present growth. Asia Pacific payments volume declined 16% in constant dollars. Reopening of Asian economies has been gradual but multiple phases depending on the country. Two of the least impacted countries are Korea, New Zealand, both of which were close to flat in the quarter.

Domestic spending in Japan, and Australia was back to 2019 levels by late June. India remains one of the most impacted markets globally. Processed transactions declined 13% in the quarter. Although this large volume growth due to a mix shift, the trajectory of the process transactions recovery is similar improving from a 24% decline in April, to a 4% decline in June.

growth in July to the 21st is flat. Domestically, the mix of spend has shifted from low ticket to higher ticket categories.  Cross-border transactions on the other hand are holding up better than volumes due to the mix shift from high ticket travel related spending, to lower ticket non travel e-commerce. Cross-border constant dollar cross-border volume excluding volume within Europe declined 47% in the third quarter. Volumes declined 51% in April, and improved marginally in May to decline 45%, but there has been little improvement since.

For the month of June, and in July the 21st, The rate of decline has stayed at 44%. Constant dollar cross-border volume including volume within Europe declined 37% in the quarter. It's important to remind you that cross-border volume excluding volume within Europe drives our international fees. As you know, the cross-border spend decline is driven by travel. Travel related spend which includes both Card-Present and card-not-present in travel categories, represented roughly two thirds of our peak COVID-19 cross-border volume, excluding volume within Europe.

Travel related spend declined 78% in the quarter, and was still declining over 70% at the end of June. To highlight discovery in cost cross-border travel, you have to have a reopening of borders. At this point, borders remain largely closed. The World Tourism Organization reported at the end of June that out of 217 countries, 189 countries or 87% had completely or partially closed their borders to foreign visitors.

Of the remaining 28 countries, 10 had completely or partially suspended flights. Several other countries like the UK require quarantines, and the rest had imposed visa restrictions or demand medical certificates. As we speak, cross-border travel especially by air is even not possible or very difficult. While no one corridor drive a large portion of our volumes, some of our most important corridors remain closed. Borders have to reopen before we can get a sense of what the cross-border recovery trajectory might be.

In the few corridors that cross-border travel is now possible, we have seen some significant recoveries. For example, Americans are traveling again to Mexico, and the Caribbean since the April law. These corridors have seen cross-border card-present volumes recovered by 30 points to 40 points. Travel to and from Switzerland to France, and Germany is almost back to normal.

Russian travel to neighboring countries has picked up. Travels from Europe to the UAE is gaining momentum. It is important to note that the vast majority of cross-border travel spend is on personal cards, and not for business travel. Consumer travel demand for visits to friends, relatives, and for vacations is more likely to remain intact post COVID-19, perhaps even enhanced. The consumer travel recovery is likely to start with people going to countries within their geographic zone of comfort.

This is already evident as we look at short haul cross-border travel which we define as less than 3,000 miles. Short haul air travel is recovering faster than longer haul corridors. Similarly drive-thru hotels are doing better, as leisure hotels versus business hotels. Growth in cross-border e-commerce spend excluding travel has been consistently in the high teens to low 20s Since mid-April.

The strong growth is fueled by retail spending which is growing about 30% since mid-April, and drives the majority of non travel e-commerce spend. In most countries, we see that once the consumer decides to buy something online rather than go to a local store that is a higher likelihood, the purchase becomes cross-border with little regard for where the item is shipped from. The strengthened retail is offset by declines in entertainment, education, and government. Some of which are type of travel and represent a meaningful portion of card-not-present, non-travel spend. Much of the color I just provided excludes volume within Europe.

Within the EU, borders have largely reopened. Into Europe, cross-border card-present spend is up 40 points from the trough in April through three weeks in July. Another indication of the possible trajectory of the cross-border recovery, and borders duly opened. A quick review of our third quarter financial results. Net revenues declined 17% in the quarter or 16% in constant dollars.

Third quarter service revenues the flattish prior year, and reflect last quarter's volumes. Data processing revenues declined 5%, supported by strong Value-Added Services growth, as well as acquisition related revenue. International transaction revenues decreased 44% in line with a decline in cross-border volumes, excluding volume within Europe. Other revenues declined 8% over the prior year due to Value-Added services impacted by the pandemic.

The Value-Added Services impacted by the pandemic include lower use of travel related benefits, lower marketing related services for clients as many slowed marketing activities, and fees we waived on certain services which surged at the outset of the pandemic. We should note that had we reported service fees without a lag, our service fees would have declined 11%, and reported net revenues would have dropped an additional four and a half points to approximately 21.5%. These low service fees that impact our reported revenues next quarter. Before I move on, let me provide some more detail on where Value-Added Services revenues are captured in the P&L.

In the third quarter, total Value-Added Services revenue grew in the mid-teens including acquisitions of approximately two thirds of our Value-Added Services revenues are included in data processing as many of them are transaction based revenue streams. these Value-Added Services grew in the mid-teens, driven by the strength in US debit and prepaid issuer processing, fiber source, as well as authentication and fraud services as Al highlighted. the remaining Value-Added Services revenue is split roughly evenly between service fees and other revenue. Value-Added Services and service fees also grew in the mid teens.

Value-Added Services recorded and other revenues grew in the mid-single digits due to acquisitions, increased use of our data products, and consulting, offset by declines in the usage of cost benefits, and marketing services I described earlier. Client incentives declined 2% versus last year, and we're 23.8% of gross revenue. As you indicated before, the vast majority of incentive type of payments volumes, however incentives declined less than gross revenue pushing up incentives as a percent of gross revenue. Let me explain why.

First, incentives are generally tied to total payments volumes and only selectively to cross-border volumes. As declines in cross-border volumes have been deeper than total payments volumes, and cross-border volumes have higher yields incentive declines lag gross revenue declines. Second, heavy renewal activity likely had in fiscal year '19 causes incentives to grow faster than gross revenue. As a result of the decline in incentive, largest gross revenue on the way down, offsetting these factors to some degree is the service fee lag. As I mentioned earlier, the service fee lag mitigated the gross revenue decline reported this quarter.

This will impact negatively next quarter. Third quarter GAAP and non-GAAP operating expenses declined 5%. As we were able to execute additional cost management initiatives, particularly in the areas of marketing, and G&A. These expense reductions were achieved while sustaining investments in a longer-term growth initiatives. Acting early and decisively has helped us to reduce expenses cost.

Non-GAAP, non-operating expense was $180 million for the fiscal third quarter. Interest income was lower due to the sharp drop in interest rates. Interest expense was higher from our $4 billion debt issue. The non-GAAP tax rate was 19%. Finally, some perspective on the fourth quarter.

Broadcasting revenues remains a challenge in this environment. It is difficult to predict and borders will reopen, and what the trajectory of the cross-border travel recovery will be for all reopenings. Domestic volumes have bounced back nicely in most countries, and inevitably the rate of recovery will slow. Other uncertainties include the impact of the recent spike in infections, and the economic impact of stimulus payments tapering off or ending altogether around the world. A few points to not as you model revenue growth for the next quarter.

As I indicated earlier, had we reported service revenues without a lag, third quarter net revenue would have declined an additional four and a half points. This will cause fourth quarter reported net revenue growth to be lower than the third quarter, absent a change in trend on key business drivers. Continued recovery in domestic payments volume and transactions will improve the data processing revenue trend, but not reported service revenues. This will be partially offset by higher incentives related to the increasing volumes.

As such, the most important variable that would improve the fourth quarter net revenue growth rate is cross-border volume excluding intra Europe. One other point to note driven by these turbulent times. If the cross-border recovery remains sluggish through the fourth quarter, the revenue mix shift away from cross-border will persist. Adding in the impact of the service fee lagged, incentives as a percent of gross revenues are likely to increase by two to three points over the third quarter levels. This percentage should normalize as cross-border volumes improve, and the domestic volume recovery stabilizes. Non-GAAP operating expenses in the fourth quarter are expected to decline roughly in line with the reductions we delivered in the third quarter.

Non-GAAP, non-operating expenses are expected to be around $140 million. Even with a significant COVID-19 impact, we expect to generate a very healthy level of free cash flow this year. We ended the quarter with over $17 billion of cash, cash equivalents, and investment securities and on hand. With access to the commercial paper market on favorable terms, and our $5 billion revolver, our liquidity position remains strong. In the third quarter, we bought back 5.2 million shares for almost $900 million, at an average price of $180.47.

Year to date, we have bought back 36 million shares for $6.5 billion, at an average price of approximately $180. Our dividend policy remains unchanged. Crisis create both risks and opportunities. We move fast to mitigate risks by ensuring strong liquidity, reducing expenses while sustaining creaky growth investments, and closely monitoring network performance, security, daily settlement, fraud, and other key metrics. The crisis has accelerated many favorable secular trends; the digitization of cash, the shift to e-commerce, and the penetration of tap to pay.

With the direct momentum has remained very strong, and Value-Added Services have continued to grow in the mid teens. Our focus remains on helping all our stakeholders. Card holders clients, governments, regulators, and of course our own associates as they navigate through these unusual times. With that, I'll turn it back to Mike.

Mike, I think you're on mute. Mike? You're on mute.

Al, maybe we should turn to questions. Operator, why do we move to questions.

Al Kelly

Vasant, I also understand that we had a technical issue, that some people might not have heard the end of mine and the beginning of yours.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

OK.

Al Kelly

I'm looking for a little -- I was hoping Mike would give us a little direction whether we should summarize those points maybe.

Mike Milotich -- Senior Vice President of Investor Relations

We keep going.

Al Kelly

OK. So maybe what I would suggest is that -- Let me just quickly summarize what I said at the end, and maybe you could talk a little bit about U.S. debit before we we open it up to questions. So what I said is that certainly the future is going to have uncertainty associated with it.

But we continue to believe in our strategy and our growth prospects. Certainly, there were things that declined in the quarter net revenue, EPS. Overall, payment volume, cross-border volume, and process transactions. But we did see growth in a number of important areas.

Growth in debit, growth in e-commerce volumes, growth in Visa Direct transactions, growth in tap to pay, advances and quick-to-pay enablement, and end growth in Value-Added Services revenue.We also demonstrated our ability to reduce our expenses, while continuing to invest in the future. And we return capital to shareholders at its stark levels, and retained our dividend. So net net, we believe that our business model is resilient, and we have a lot of confidence in the equity of our global network of network strategies. It would be helpful if you decide to just comment on U.S.

debit. But because I think a lot of people might not have heard it from what I understand

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

OK. Yes, I talked about why debit was outperforming credit. As you may have heard, debit has bounced back about 30 points. And is now growing at about 25% in the first three weeks in July.

But as credit recovered by less than that, and is still declining 9% through the first three weeks of July. I went through six reasons for that. Do those quickly. Economic impact payments going directly into checking accounts helps debit.

In times of economic uncertainty, consumers do shift spending away from money they have borrowed to money they have in the bank. Third reason, they shifted online has caused a lot of everyday spend categories to move to e-commerce which has favored debit because normally debit is used for everyday purchases. Affluent customers, reason number four. They tend to use credit for discretionary purposes lik travel, entertainment, and restaurants which have been especially hard hit in times like these.

The economic impact payments. This is reason number five. Well distributed using Visa prepaid cards in 20 states including the unemployment benefits which lifted our debit growth in May and June. And then finally, Visa Direct which helps our debit numbers was up over 75% this quarter as a whole bunch of used cases performed really well.

So I think we'll probably stop there and take questions. I think we might have lost Mike so -- Jordan, are you there?

Questions & Answers:


Operator

Yes. I'm here, Mike.

Mike Milotich -- Senior Vice President of Investor Relations

Jordan, maybe you can go into Q&A that would be great.

Operator

[Operator instructions] Our first question comes from Lisa Ellis from MoffettNathanson. Your line is now open.

Lisa Ellis -- MoffettNathanson LLC -- Analyst

All right. Good afternoon guys. Hopefully you can hear me. I guess I couldn't think of.

I'm gonna hit a topic you did not cover on a call out question for you about Big Tech. The Big tech companies are now facing elevated regulatory pressure. Obviously, very present right now in the U.S., also in Europe related to some of their competitive practices. Can you comment on how this regulatory scrutiny you see affecting one those firm's initiatives in payments.

Like in particular. Are there anything -- any practices that they're doing that you add Visa or Visa should be scrutinized. And then, also do you view this sort of regulatory scrutiny on Big Tech as a plus for the payments ecosystem and for Visa, or as or as potentially negative. Thank you.

Al Kelly

As you might imagine, we have relationships with all of the companies that you would consider big at. Some are a bit more extensive than others. But we certainly have relationships with all of them. I certainly can't comment, and wouldn't comment on regulatory scrutiny that they are experiencing.

But if it involves payments and we can be helpful to them, or helpful to the government. Either advocating or explaining what's going on, we will jump into that. There was a case with a payment initiative that we had going with Facebook in Brazil in the last month, where we did just that as an example. I think that these big taxer certainly have attracted lots and lots of users, and have developed relationships with them.

And in some of those relationships are going to require money movement or payments capability, and we certainly want to be there and be the partner to work with them on those particular things. And we'll leave it to them to figure out and deal with any of the regulatory issues that they are facing, and we're a phone call away if we could be helpful. But I think in both cases it's up to them to resolve them. Jordan, next question.

Operator

Our next question comes from Matt O'Neill from Goldman Sachs. Your line is open.

Matt O'Neill

Yes, hi. Thank you for taking my question. I was hoping you could provide some anecdotal views on what is probably the next leg of this secular catalyst here, the silver lining of this pandemic if there is one which is obviously, the income growth has been been robust. But how are the bank partners and merchant partners thinking about the move back into brick-and-mortar commerce, and what will inevitably be significantly greater demand for contactless payments.

And then, if I just have a quick unrelated follow up. I just wonder if there's any update on the planned acquisition. Any comments around the lawsuit there. Thank you very much.

Al Kelly

Well, interesting enough as you probably could see some of our charge as card-not-present has. Card-not-present has started to work its way back. It lagged obviously, card-not-present. It was impacted much more greatly by the pandemic. Card-not-present volumes have held up.

So we're not seeing any any declines there. And what all issuers and anybody who's rooting for economies around the world to come back, we'd love to see a situation where both card-not-present and Card-Present both that bounce back. And the bricks-and-mortar commerce on Main Street and communities around the world continue to grow. The case for contactless matter has been made.

We have seen consumers, and governments, and merchants voting through their actions and contact has had or tap to pay had tremendous momentum going into COVID-19. And if anything COVID-19 has accelerated the momentum on tap to pay, even in the United States which we know has been further behind. But as I cited, we've added 80,000. Our issuers have added 18 million credentials that are tap to pay enabled in the first six months of the year.

Something like 80% of merchant volume is occurring in the face-to-face world is occurring at terminals that are enabled for tap to pay. So it's going to continue to grow everywhere around the world. And I believe that the COVID-19 situation will help accelerate the growth here in the United States that are perhaps faster pace than it might have happened otherwise.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

And I might add two things. Crisis fosters innovation as you know. And if anything this has made more and more merchants focus on omnichannel commerce which Seibel sources very much in the middle of. And increasingly merchants are getting better and better at serving customers seamlessly across bricks-and-mortar, as well as e-commerce.

It has also made a lot of categories that never use e-commerce become a lot better at e-commerce. And you've seen that in a lot of everyday spend categories. You've seen that with restaurants, and more broadly across retail. People have come and go with more innovative ways like curbside delivery has been perfected in many ways.

And that is going to be here with us which is really over you order online, but you may pick up physically. So you'll have one more delivery option. You can get it delivered after a day or two delay or you can get it right away by going and picking it up. So, there's a lot going on.

And the most important point that I made was that even as we've seen Card-Present improve from minus 50 to minus high-single digits, card-not-present has stayed very robust continuing to grow at those mid-20s levels for quite a while now. So, lots of changes under way.

Al Kelly

Matt, let me address your plaid question. It's still pending regulatory approval, and we certainly are expecting to close by the end of the founding year, and are doing everything we can to comply with any requests from the regulators that are looking at it. We are as excited about the planned acquisition today as we are back in January when we made the announcement. And we really believe we got the assets we wanted, and all of the various benefits that we have articulated in in prior call, we believe are still there.

Everything from the depths of their integration with finTech's. The fact that they are most attracted to a lot of FinTech that their position in terms of how far along they are. We believe they have the best team, and and we see it as the best way to integrate into these. So we remain very excited about Plan and hopeful to close by the end of the year.

Operator

Our next question comes from Darrin Peller from Wolfe Research.

Darrin Peller -- Wolfe Research -- Analyst

Just a couple of quick ones. First, on the fourth quarter fiscal fourth quarter comments. Just to clarify, you guys are saying that the there's the lag effect of services versus prior-quarter borrowing would impact that line by four points. But I guess we're just wondering if the you just given those trends we're seeing on transactions processed flattening out.

Could those trends be enough to offset that when it comes to growth in fiscal Q4. And then just bigger picture when we think about the services all these other Value-Added Services you guys are doing well with. I mean do you see these taking around post COVID-19 terms of the demand you're seeing for analytics. And potentially the card-not-present service fees or cybersource.

Al Kelly

I will let Vasant answer the first piece, and I'll come back and address the second piece.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

Sure. So if you look at the various lines on the revenue line, service fees as you indicated and as we told you in the comments are known already. They're going to report service fees based on a volume in the third quarter, and the volumes in the third quarter. That was hopefully the low point, and as we said had we not done a lagged of service fees that have been down 11%, and total net revenue would have been down as you said in that 4.5% range.

So that is going to happen. That's a known fact. And even if volumes improve on the domestic front and transactions improve, the service number isn't going to change next quarter. So that's locked in.

So when volumes do improve which we expect will be the case on domestic volumes and transactions, transactions revenues will definitely go up. Value-Added Services revenues will definitely go up. But the other thing that goes up is the contract revenue line incentives. Incentives will go up to reflect the higher volumes because we don't book incentives with the lagged.

Incentives will go up, but the benefit of that revenue from the higher incentive, we won't get on the services line, service fee line, we will get it on. We will definitely get on the processing line. So there's some something about an offset that just want you to be aware of that. But the biggest variable is going to be cross-border.

If there's a change in trend in cross-border, and it improves then that will be the single biggest reason to expect Q4 trends to be better than Q3. Recognizing that you've got pressure going in the other direction from the service fee lagged. So there's some complexity created by these things because of the turbulent times we're in. We've tried to help you with it, and hopefully we can help you some more if you like answer more questions later on.

Al Kelly

And Darrin on your second question, I am very bullish on what's going to happen with Value-Added Services in a post-COVID-19 world. First of all, two thirds of our Value-Added Services are platform-type services, cyber issue, processing risk and fraud. The need for those is going to continue and if anything the volumes and transactions that will run through those will go up. We've seen some declines in travel related card benefits which is going to get better as travel comes back.

We've also waived some fees because of the pandemic and once we're past the pandemic, we won't waive those fees as readily, so that volume will go up. Travel related benefits will go up. As I've said, as travel comes back, so I see Value-Added Services being very well-positioned coming out of COVID-19 and feel very good about the contribution they'll make and how they'll diverse to continue to diversify our revenue profile over time.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

The other thing is to add that three of our largest Value-Added Services we think are going to sustain their growth which has already accelerated. If you're processing business which is directed toward debit, debit has become the engine for cash conversion right now. Debit growth rates as you saw 25% in the first three weeks of July. So as long as debit growth rates are at an accelerated level, the offshore processing business will clearly have high growth rates.

Cybersource always benefits from the shift to e-commerce, and now with our focus on omnicommerce, cybersource clearly is benefiting from the shift. And then finally, our risk and fraud services certainly benefit as things move more to e-commerce which is where fraud is an area that we can really help a lot on. So there are reasons to believe that higher growth rates can sustain post COVID.

Operator

Our next question comes from James Friedman from Susquehanna. Your line is now open.

James Friedman -- Susquehanna International Group -- Analyst

Hi, thank you. Now in your prepared remarks, you shared some P2P growth characteristics. You were going quick there that disclosure was new at least to me. But I was wondering if you could repeat what you said.

And also, at the same time share some used cases about how you're seeing the P2P applications develop. Thank you.

Al Kelly

Well what what I said in my remarks was that P2P is up almost 80% in third quarter, and in Latin America that was in the United States I'm sorry up 80% in the third quarter. In Latin America that we saw our progress with two different apps. P2P apps in Peru where we saw a nearly 400% increase in transactions, three over the prior quarter in Q2. We've got this tremendous track record of working with P2P providers, and as we said in the pas, we were heavily skewed toward the United States and Russia.

But we're in and where we have relationships is most of the big P2P providers. Square Cash, Venmo, iZettle, cetera, I think that now we're seeing our P2P capability through our Visa Direct platform become something that people are looking to us for as the key applications are developing in other countries around the world.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

Since I had some issues earlier will run longer. So we'll probably go for at least 10 minutes past the hour.

Operator

Our next question comes from Craig Moore from Autonomous Research. Your line is open. 

Craig Moore

Yes. Hi, thanks. I was hoping Vasant you could comment on -- if we see cross-border, the cross-border recovery continue to stagnate into next year, and domestic volume continued to pick up intra Europe cross-border continue to pick up. Now where should we be thinking about incentives as a percentage of gross revenue going.

What's the risk to next year in terms of upside from that percentage. And then perhaps I'll maybe a comment or two on the renewal of the Durbin Amendment Version 2 or 3 whatever at this point and EPI in Europe.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

In times like these I think it's not easy to make long-term projections clearly, in terms of cross-border and its recovery. Yes, it's possible I suppose that it remains sluggish. It all depends on borders reopening, but everybody's have been opened all the restrictions have not been significant. We've seen some pretty quicker recoveries.

So to the extent that there are borders reopening, it may not be globally, but there could be corridors opening up. As we are already hearing Australia, New Zealand. You've seen that it's mostly open across the EU. It's starting to open in other geographies within regions.

So it's not black and white in terms of the cross-border recovery. You could see some changes in travel patterns because of how countries open up. But if cross-border remains depressed certainly, the mix won't help us and that will cause the percentage of Incentives to gross revenue to stay higher than what you might call. What it would might have been but a normalized mix of earnings -- of revenues.

The other factor that's influencing it is probably most acute in the fourth quarter which is the service fee lag. Normally, our service fees from one quarter to another don't have such significant swings. Because our business tends to be quite stable. So that service fee lag effect will moderate.

So the best way to describe it is it will probably normalize from the levels you see in the fourth quarter. It'll certainly normalize because the service fee is stabilizing. It will probably normalize some because the cross-border business will recover in corridors, but we'll wait and see how fast cross-border normalizes.

Al Kelly

let me address your other two questions you asked about Durbin. you'll be Visa's fully compliant with all the requirements of the Durbin. And then, we don't have any rules or requirements or other restrictions that inhibit of merchants ability to select their routing decision to make, the routing decision of their choice and merchants are free and often do route to various unaffiliated networks enabled on a debit card. So think we're in good shape as it relates to Durbin.

EPI, we have a history of dealing with either regions or groups of countries or countries developing their own scheme or intra market network. It's something that we're very used to dealing with. We do know though that developing a network is not an inexpensive thing to do, and it's not a one-time investment. You have to continue to push, and invest, and innovate, and be creative to stay ahead as it relates to all the elements of security, fraud prevention risk authentication etc. And so we will continue to monitor and engage constructively with regulators, and banks in Europe on EPI.

But on the other hand, we're going to continue to invest heavily behind our various networks to make them as good as they could possibly be. And we will be continually to -- continuing to focus on making sure that our clients know the benefits that they can obtain by doing business with us and running on our networks.

Mike Milotich -- Senior Vice President of Investor Relations

Next question please, Jordan.

Operator

Our next question comes from Tian Jing Wang from JP Morgan. Your line is open. 

Tian Jing Wang -- J.P. Morgan -- Analyst

Thanks so much. I just want to ask on the spread in U.S. debit and credit. I know you went through it a couple of times.

Vasant, but it's wider than what we saw in '08 and '09. So is there a way to try and quantify how much of the debit outperformance we can attribute to secular versus stimulus benefits. And curious also, just want to make sure any impact on yield differences between the two products. I don't think so but just wanted to make sure.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

There's some modest yield differences depending on parts of the world and so on. I don't think you should view that as a huge factor. In terms of the reasons that might stick as we go ahead. I think we went through six, five reasons.

One, the economic impact payments and unemployment benefits being distributed on Visa prepaid cards, clearly that's linked to the crisis and probably is not something that will continue. Affluent customers putting off some discretionary items like travel, entertainment, and restaurants which has hit credit in particular that probably normalizes over time so that you can attribute to COVID-19. The propensity for people to spend the money they have vs. money, from borrowed money that is something you do see in times of uncertainty.

And then some of the economic incentive impact payments going into checking accounts clearly has helped debit. But there's a few others that are clearly sticking. The fact that Visa Direct is still going very strong, and that has been helping debit for a long time and we'll continue to do that. The fact that debit has become the mechanism for cash conversion to digital in everyday spend categories, and in just about most categories which have seen a big increase in e-commerce has benefited debit.

I think some of that sticks. So the best way to describe it is that, the acceleration of cash conversion has disproportionately helped debit. And that is most likely going to stick.

Al Kelly

I would only add that I think the -- if I look back same observation you do about the 2008, 2009 timeframe. But e-commerce is just much, much bigger, and EFTPOS who are doing card-not-present, e-card non travel are are using their debit cards much more than their credit cards.

Mike Milotich -- Senior Vice President of Investor Relations

Next question, please.

Operator

Our next question comes from David Togut from Evercore. Your line is open. 

David Togut -- Evercore ISI -- Analyst

Thank you. Good afternoon. Could you pass out some of the drivers of the 36% decline in international transaction revenue yield. I imagine a lot of that's just the big drop in cross-border travel, but if you could help us think through the drivers in terms of how much might be intra European versus debit.

And how should we think about international transaction revenue yield going forward.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

Yes. I think it's very important to continue to point people to the decline of cross-border volumes excluding in trade volumes. The decline was roughly -- about 47% in cross-border constant dollar volumes, excluding Intra-Europe. So the revenue decline is roughly as you can see in line with that.

The reason being that -- if you look at total cross-border volumes that includes Intra-Europe. Intra-Europe looks more like a domestic transaction in fact not international revenue line. The contribution from Intra-Europe transactions is very small. The international revenue line is driven almost entirely by volume, excluding Intra-Europe.

Now there's a few other things that can have an impact exchange rate shifts can, changes in currency volatility can, so that explains. And then some small changes in mix in terms of which corridors are doing better than others because of some yield differences across corridors. But that explains the 44% decline in revenues versus the 47% decline in volumes ex Intra-Europe. But as you can see watching that volume line ex Intra-Europe is the best indicator, and that's what you should focus on.

David Togut -- Evercore ISI -- Analyst

Got it. Just as a quick follow up. Could you just comment on the 10% growth in processing transaction yield. year over year and thoughts going forward.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

There's two factors driving it. One is that, cross-border transactions have held up a little better than cross-border volume. So the mix has helped a bit because cross-border transactions for processing have a higher yield. And the second is the Value-Added Services and some acquisitions in that line.

And as you heard that Value-Added Services are growing in the mid-teens in that line. So those two things have helped data Processing yields go up.

David Togut -- Evercore ISI -- Analyst

Much appreciated.

Mike Milotich -- Senior Vice President of Investor Relations

Next question, please.

Operator

Our next question comes from Dave Koning from Baird. Your line is open.

David Koning

Oh yeah. Hey, thanks guys. And I guess it's following up on that last question. You said that the ex Intra-Europe volume down 47% but 44% revenue decline.

Is that gap going to change much. I know it affects volatility price helped a little bit in Q3, but to make revenue a little better than the volume decline. Are there any other kind of yield factors in there other than ethics volatility that to think about.

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

You know the variable that can make a difference there. First of all the 44% to 47% is a relatively small Delta. There'll always be some differences between the two, they won't match each other precisely. But you're right, currency volatility is one factor.

Another factor would be mix. Certain corridors can have better yield than others or if the recovery of cross-border favors higher yielding corridors you can have some something of a difference. But other than that, it should track pretty closely to volumes X in trade volumes.

David Koning

OK. Well, thank you. 

Mike Milotich -- Senior Vice President of Investor Relations

Thank you. And Jordan we'll take one last question.

Operator

Our last question comes from Harshita Rawat from Bernstein. Your line is open. 

Harshita Rawat -- AB Bernstein -- Analyst

Hi. Thank you for taking my question. Al, can you expand upon your conversations with regulators and governments. Now in Manheim, some margins are lobbying from the overseas in this crisis and I understand that's not a new phenomena.

But then did any of your benefits of digital payment especially in this current environment. Can you just talk about how your conversations with regulators and government they are evolving in this crisis.

Al Kelly

Look like many people governments are finding themselves in uncharted territory here and there. They're all well-intentioned trying to figure out the right things to do. Our biggest piece of advice to government as it relates to core payments is to do no harm at the moment. I mean right now I think the less amount of moving parts as we're fighting for this pandemic is the best answer for everybody.

This is not a time for any kind of changes. Governments are also increasingly talking to us in terms of looking for information that we have in terms of trends, because they're trying to understand what's happening in their economies, and in many ways we could get them real time picture of what's going on faster than they can get it themselves. And the last thing I would say is that, there's a lot of interest in the form of governments to become more role models in terms of what they want to see in their countries from a digital adoption point of view. And so as they are have ginned up stimulus programs, unemployment programs, thank you programs, and all kinds of other things, they're looking to these to help advise them on how they can distribute funds digitally as opposed to cutting checks.

So I think my view at the moment is that governments have been very thoughtful and reasonable in terms of what they're saying, and they're also being good listeners. And so we're going to continue to do our job to provide them with whatever information they need and to provide them with whatever advice and counsel. We can provide to be helpful to them both in their role as governments and setters of laws, as well as in their role as potential clients for various visa services. Before we close out, one of the things I gather that did not -- when we had the little blackout with in terms of their transmission was I did before I closed, make a comment about the race situation in the country and around the world, and I'd like to site that again.

For four centuries, black and African-American, women and men have experienced incredible forms of social injustice and discrimination, and it's offensive, it's frustrating, and it's unacceptable and it has to stop. At these, we've committed to do our part. We recently announced the next steps on our journey to drive inclusion and diversity across our company. We announced the number of actions including the establishment of a Visa scholars and jobs program.

But very importantly, last week, we announced that we're committing to increase the number of underrepresented U.S. vice presidents and above by 50% in the next three years. An increase the number of underrepresented U.S. colleagues within visa overall by 50% in the next -- next five years.

We want to do our part to eradicate this social injustice in the world. It's way past time. That has to be the case. With that, thank thank you to everybody.

Mike, do you want to --

Mike Milotich -- Senior Vice President of Investor Relations

Yes. Thank you, Al. So yes, once again, I apologize for the technical challenges. We'll make sure that the replay that's on our website as well as the transcript reflect everything.

And if you have additional questions, of course, feel free and reach out to us here on the Investor Relations team. We're happy to help you. So thanks so much and have a great day.

Duration: 75 minutes

Call participants:

Mike Milotich -- Senior Vice President of Investor Relations

Al Kelly

Vasant Prabhu -- Vice Chairman and Chief Financial Officer

Lisa Ellis -- MoffettNathanson LLC -- Analyst

Matt O'Neill

Darrin Peller -- Wolfe Research -- Analyst

James Friedman -- Susquehanna International Group -- Analyst

Craig Moore

Tian Jing Wang -- J.P. Morgan -- Analyst

David Togut -- Evercore ISI -- Analyst

David Koning

Harshita Rawat -- AB Bernstein -- Analyst

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