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Hackett Group Inc (NASDAQ:HCKT)
Q2 2020 Earnings Call
Aug 4, 2020, 5:00 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Welcome to The Hackett Group, Second Quarter's Earnings Conference Call. [Operator Instructions]. Hosting tonight's call are Mr. Ted Fernandez, Chairman and CEO; and Mr. Rob Ramirez, Chief Financial Officer.

Mr. Ramirez, you may begin.

Robert A. Ramirez -- Chief Financial Officer

Thank you, Operator. Good afternoon, everyone, and thank you for joining us to discuss The Hackett Group's second quarter results. Speaking on the call today and here to answer your questions, Ted Fernandez, Chairman and CEO of the Hackett Group; and myself, Rob Ramirez, Chief Financial Officer.

A press announcement was released over the wire at 4:05 P.M. Eastern Time. For a copy of the release, please visit our website at www.thehackettgroup.com. We will also place any additional financial or statistical data discussed on this call that is not contained in the release on the Investor Relations page of our website.

Before we begin, I would like to remind you that in the following comments and in the question-and-answer session, we will be making statements about expected future results, which may be forward-looking statements for the purposes of the federal securities laws. These statements relate to our current expectations, estimates and projections and are not a guarantee of future performance.

They involve risks, uncertainties and assumptions that are difficult to predict and which may not be accurate, especially in light of COVID-19. Actual results may vary. These forward-looking statements should be considered only in conjunction with the detailed information, particularly the risk factors that are contained in our SEC filings.

At this point, I would like to turn it over to Ted.

Ted A. Fernandez -- Chairman and Chief Executive Officer

Thank you, Rob, and welcome, everyone, to our second quarter earnings call. As we normally do, I will open the call with some overview comments on the quarter. I will then turn it back over to Rob to comment on the detailed operating results, cash flow as well as comment on outlook. We will then review our market and strategy-related comments, and then we will then proceed to Q&A.

Please allow me to start the call by acknowledging the incredible work and commitment of our healthcare providers, first responders, and those dedicated individuals who have continued to work non-stop and under, in some circumstances, very dangerous conditions to support all of us during this pandemic.

I would also like to acknowledge our associates and clients that quickly and successfully adapted to the remote delivery requirements around the globe. In spite of the limited notice and varying circumstances, I commend their focus to their respective client initiatives and in allowing substantially all of our engagements to continue. As I said last time, we eagerly wait for the conditions to exist where all of us around the globe are able to return to our normal lives, however that is ultimately defined.

Just to provide a little background on the quarter, let me go back to March. As I said last quarter, we started the year by aggressively adding associates and strategic hires, consistent with our 2020 growth prospects. As we started to feel the effects of the pandemic in early March, and know we were entering a challenging period but with a strong cash position, we've quickly decided to make the safety and well-being of our associates our top priority. That meant not only making sure that we were taking all necessary precautions to ensure associate safety, but to avoid any layoffs directly resulting from the pandemic through the end of our second quarter. We believe this would provide our associates with very important peace of mind to weather the storm while we gained critical market information from which to make any further decisions.

On our first weekly coronavirus global update call on March 20th, we shared our commitments with our associates and we communicated that we were prepared to forgo profitability in this second quarter as long as we did not weaken our strong cash position. We also informed our associates that we would update our employee-related decisions as we better understood the impact of the economic disrupted -- disruption on our client decision-making and address any required changes prior to the beginning of the third quarter. Consistent with this approach, as we saw the pandemic volatility continuing into Q3, we communicated our associate reductions prior to, but effective, at the end of our second quarter. This resulted in a $5 million severance restructuring charge. This charge will allow us to significantly improve our sequential quarterly results, fully fund our operating actions as well as our dividend without any need to use our credit facility and also continuing to maintain the high cash balances we're used to operating with.

Now on to our operating results. This afternoon, we reported net revenues of $52.6 million and pro forma earnings per share of $0.06. It was clear from the onset of the quarter that the economic disruption would be significant in both the way we engaged clients and delivered our services.

As we expected, the technology-related implementation services, which already had significant remote delivery in place, were least affected; and in our business transformation services, which require more client executive interaction, were most affected. Most importantly, as the virus impact lengthened, we have seen clients start to adapt to current circumstance and increase their engagement. This is allowing us to see an increase in initiatives and projects in our strategy and business transformation group. We are also seeing increasing client activity in our EEA practices, which is allowing us to build our pipeline and extend existing engagements.

As an example, our meeting counts from April to June increased by over 75%. Overall, U.S. results were down 16% sequentially and year-on-year with EEA slightly up sequentially, offset by the decline in our Strategy and Business Transformation Group.

On the international front, Europe continued to be challenging with our overall results down strongly sequentially and year-on-year. Correspondingly, we decided we needed to be more aggressive with associates' reductions in this region, which accounted for approximately 50% of our total restructuring charge. The investments we have made to fully digitize all of our IP and the development of our IP-as-a-service platform, which include Quantum Leap, our state-of-the-art global leading benchmark platform and our proprietary Hackett digital transformation platform, or DTP, are allowing us to highly differentiate our offerings, and will continue to be important drivers of our growth for many years to come.

Specifically, it's important to note that we have had a significant increase in interest from potential partners' desire to license these platforms to bolster their business case development and value-selling efforts over the last six months. Additionally, our investments with our rapidly growing eProcurement, EPM and workflow automation groups continue to be key to our digital transformation strategy also, and are important future drivers of our overall growth strategy.

On the balance sheet side, our ability to generate strong cash flow from operations has allowed us to continue our dividend, buy back stock if we wanted to and fund acquisitions while continuing to invest in our business. I cannot tell you how important it was to start the year and to finish both the first and second quarters with our strong cash balances and without any outstanding debt. This has provided us with the ability to properly manage our future during this volatile economic period.

With that said, let me ask Rob to provide details on our operating results, cash flow and also comment on outlook. I will make additional comments on strategy and market conditions following Rob's comments. Rob?

Robert A. Ramirez -- Chief Financial Officer

Thank you, Ted.

As I typically do, I'll cover the following topics during this portion of the call, an overview of our 2020 second quarter results along with an overview of related key operating statistics, an overview of our cash flow activities during the quarter, and I'll then conclude with a discussion on our financial outlook for the third quarter of 2020.

For purposes of this call, I will comment separately regarding the financial results of our Strategy and Business Transformation Group, or S&BT our ERP, EPM and Analytics Solutions Group, or EEA; and our International Group; as well as the total Company.

Our S&BT group includes the results of our North America IP-as-a-service offerings, which include our executive advisory programs and benchmarking services and our business transformation practices. Our EEA Solutions Group includes the results of our North America Oracle, SAP solutions and OneStream practices. Our International Group includes the results of our S&BT and our EEA groups that are based primarily in Europe.

In addition, please note that all references to net revenues represent revenues excluding reimbursable expenses. Reimbursable expenses are primarily project travel-related expenses passed through to our clients and have no associated impact to our margin or profitability.

During our call today, we will reference certain non-GAAP financial measures, which we believe provides useful information to investors. We have included reconciliations of non-GAAP to GAAP financial measures in our press release filed earlier today. Additionally, any -- my comments today are based on results from continuing operations.

For the second quarter of 2020, our net revenues decreased by 19% sequentially to $52.6 million when compared to the prior period, which is in line with our revenue expectations discussed last quarter. The Q2 2020 reimbursable expense ratio on net revenues was 0.2% as compared to 8.2% for the second quarter of the prior year. Net revenues and reimbursable expenses were both affected as the economic disruption from the COVID-19 pandemic interrupted travel and as we transitioned to a remote service delivery model throughout the U.S. and Europe.

Net revenues for our EEA Solutions group were $31.4 million in the second quarter of 2020, an increase of 1% on a year-over-year basis. This was driven by growth from our SAP S/4HANA implementation and reseller practices and growth from our Oracle Cloud ERP and OneStream practices. Specific to our Oracle practice within EEA, we continue to see improved mix of cloud to on-premise implementation revenue, which is now in excess of 80%.

Net revenues for our S&BT Group were $16.8 million in the second quarter of 2020, a decrease of 36% when compared to the same period in the prior year. This Group's business transformation practice is where much of our Q2 COVID-19 pandemic disruption was felt. Our U.S. operations, which currently represents 92% of our total Company net revenues for the second quarter of 2020 were down 16% on both a year-over-year and sequential basis.

Net revenues for our International Group were $4.4 million in the second quarter of 2020, a decrease of 59% on a year-over-year basis, as expected and discussed in the previous quarter. Total Company international net revenues accounted for 8% of total Company net revenues in the second quarter of 2020 as compared to 16% in the second quarter of the prior year.

Our recurring revenues, which include our executive and best practice advisory and AMS groups, accounted for approximately 24% of our total Company net revenues and approximately 62% of our total Company pre-tax practice profitability in the second quarter of 2020. Total Company pro forma cost of sales, excluding reimbursable expenses, totaled $38.7 million or 73.4% of net revenues in the second quarter of 2020 as compared to $40.8 million or 60.1% of net revenues for the same period in the prior year.

As we discussed last quarter, the Company elected to maintain staffing levels through the balance of the second quarter and as a result, expected to forgo a significant level of profitability as we were evaluating the impact of the COVID-19 pandemic-related disruption. However, as a response to the ongoing disruption, the Company implemented plans to reduce its global workforce by approximately 10% in order to continue to protect as many of our associates while targeting improved levels of profitability throughout the balance of the year. Total Company consultant headcount was 908 at the end of the second quarter of 2020 as compared to 1,026 in the previous quarter and 999 at the end of the second quarter of 2019.

Total Company pro forma gross margin was 26.6% of net revenues in the second quarter as compared to 39.9% in the second quarter of 2019, primarily due to our decision to protect associate staffing levels during the second quarter. S&BT gross margins on net revenues was 26.4% in the second quarter as compared to 48.7% in the second quarter of the prior year. The margin decrease was primarily driven by the revenue declines that were impacted by the COVID-19 pandemic disruption.

EEA gross margins on net revenues was 29.7% in the second quarter of 2020 as compared to 35.1% in the second quarter of the prior year as modest revenue growth was offset by increased utilization of subcontractors and increased hiring in our rapidly growing OneStream practice. International gross margins on net revenues was 5.1% in the second quarter as compared to 32.5% in the second quarter of the prior year, primarily driven by revenue volatility, as previously discussed. Pro forma SG&A was $11.4 million in the second quarter of 2020 as compared to $15.2 million in the previous year, and represented approximately 22% of net revenues in both periods. The absolute dollar decrease of $3.7 million was primarily due to decreased travel related to selling and marketing activities throughout the quarter.

Pro forma EBITDA in the second quarter of 2020 was $3.4 [Phonetic] million as compared to $12.8 million in the same period of the prior year and represented 6.6% and 18.9% of net revenues, respectively. Total Company pro forma net income for the second quarter of 2020 totaled $1.9 million or $0.06 per diluted share. This compares to pro forma net income of $8.9 million or $0.28 per diluted share in the second quarter of 2019. Our pro forma return on equity was 20% for the second quarter of 2020.

GAAP diluted loss per share was $0.13 for the second quarter of 2020 as compared to earnings per share of $0.22 in the second quarter of the previous year. GAAP results for the second quarter of 2020 include a $5 million or $0.13 restructuring expense for severance costs related to the reduction of staff in the US and Europe.

The Company's cash balances were $37.4 million at the end of the second quarter of 2020 as compared to $23.3 million at the end of the previous quarter. Net cash provided by operating activities in the second quarter of 2020 was $14.5 million, which was primarily driven by absolute decreases in accounts receivable and un-billed revenues of $16.4 million.

Our DSO, or days sales outstanding, at the end of the second quarter of 2020 was 64 days as compared to 70 days at the end of the previous quarter. Given our high cash balances, the Company did not need to draw down on its credit facility during the second quarter, which has approximately $45 million of available funds.

In June 2020, the Board declared a dividend of $0.095 per share, which was paid in July 2020. At its most recent meeting, the Board declared the next quarterly dividend of $0.095 per share, which will be paid in early October 2020. I'll now move to our outlook for the third quarter. As Ted mentioned in his comments, although economic uncertainty from the COVID-19 pandemic continues to be high, the Company's current estimates suggest that net revenue for the third quarter of 2020 will be in the range of $52 million to $54 million.

We expect sequential revenues for S&BT to be up, EEA revenues to be down, and Europe to be flat. However, as a result of the restructuring actions that the Company has taken, we estimate pro forma diluted earnings per share in the third quarter of 2020 to be up strongly and sequentially and in the range of $0.13 to $0.15. We expect pro forma gross margin on net revenues to be approximately 33% to 34%. We expect pro forma SG&A and interest expense for the third quarter to be approximately $12 million. We expect third quarter pro forma EBITDA on net revenues to be in the range of approximately 13% to 14%.

We expect cash to be neutral when excluding restructuring and dividend payments in the quarter. At this point, I would like to turn it back over to Ted to review our market outlook and strategic priorities in the coming months.

Ted A. Fernandez -- Chairman and Chief Executive Officer

Thank you, Rob. As we look forward, let me share our thoughts on the short and long-term demand environment and on the growth opportunity it offers our organization. It goes without saying that we have entered an unprecedented period where the demand disruption necessitated to ensure our safety has required extreme measures. But it is now also clearly evident that the digital transformation era is just beginning, and it is now being rapidly accelerated by the pandemic.

This means that digital innovation on enterprise -- on emerging enterprise cloud applications, workflow automation, process mining and artificial intelligence is dramatically influencing the way businesses compete and deliver their services. Digital transformation is redefining all activities at an accelerated pace, forcing organizations to fundamentally change and adopt these new capabilities in order to remain competitive. Both our Strategy and Business Transformation Group as well as our EEA Group's offerings and technology capabilities are directly and totally focused on this transformation.

On the demand side, the short-term environment is improving as our clients now understand that they must continue to transform and that the virus will continue to disrupt our lives until a vaccine is successfully available. This means they must adapt to a highly volatile environment while we sort through the changes which have resulted from the pandemic. We are encouraged that we are seeing the reverse of Q2 play out in Q3 where we are seeing increasing momentum from the first to the second month of the quarter versus the decreasing momentum we saw in Q2.

Strategically, our focus will remain the same, which is to continue to build our brand with our new offerings and capabilities focused on the digital transformation around our fully digitized and unmatched benchmarking and best practices intellectual capital. This should allow us to serve our clients strategically, increasingly, remotely, and whenever possible, continuously. Specifically, we will continue to redefine our global benchmarking leadership through enhancements in Quantum Leap, our digital benchmark software-as-a-service solution. This platform allows us to deliver more information with significantly less client effort. It also allows our clients to leverage our IP to track their transformation initiatives over the life of their respective effort. We believe that there is no comparable platform in the market. We also believe these platforms enhance all of the services that we currently take to market.

We will also -- we also continue to refine and improve our digital transformation platform to further differentiate our unique IP and related capabilities. DTP has allowed us to fully digitize our IP and align proven software configuration and organizational solutions to help our clients drive transformational change. DTP is a core asset to both our business transformation and cloud implementation offerings.

Given the success of our existing IP-as-a-Service initiative and the improved functionality we continue to add to our Quantum Leap and DTP platforms, we believe we will attract other global brand strategic partners to similar programs. We have launched paid pilot initiatives and have received inbound interest from new potential partners that should allow us to further demonstrate the unique capabilities and unmatched credibility that our brand brings to digital transformation, business case assessment as well as implementations.

Lastly, even though we believe that the client base and the offerings that we have -- the client base and offerings to grow our business, we continue to look for acquisitions and alliances that strategically leverage our IP and add scope, scale and capability, which we can accelerate our growth. The trick during this transition will be to understand the short-term impact as well as the long-term opportunity of those candidates that we focus on and also determining a fair price during this period.

In summary, we continue to believe that we are well positioned to resume our growth as demand disruptions subside. We're also encouraged to see that the power of our brand and the focus of our offerings, along with our strong financial position, allows us to positively address the most challenging health and economic events. This validates our focus and investments we're making in our platforms, in our cloud applications capability, on emerging software partners as well as our IP-as-a-Service offerings, which provide us with highly differentiated offerings and strategic access to most of the leading global companies.

As always, let me close by thanking our associates by asking them to remain safe for their tireless efforts and always urge them to stay focused on our clients and our people regardless of the short-term challenges we encounter.

This conclude my comments. Let me turn it over to our operator, and let us move on to the Q&A section of our call. Operator?

Questions and Answers:

Operator

Thank you. We will now begin our question-and-answer session. [Operator Instructions]. Our first question comes from Jeff Martin from ROTH Capital Partners. Your line is now open.

Jeff Martin -- ROTH Capital Partners -- Analyst

Thanks. Good afternoon, Ted and Rob, how're you doing?

Robert A. Ramirez -- Chief Financial Officer

Good afternoon, Jeff.

Ted A. Fernandez -- Chairman and Chief Executive Officer

Hi, Jeff.

Jeff Martin -- ROTH Capital Partners -- Analyst

I wanted to -- Ted, I wanted to dive in a little bit on business transformation, how the sales process is adapting, and if you think it still requires as much face-to-face interaction in order for some of these deals in the pipeline to start moving further along?

Ted A. Fernandez -- Chairman and Chief Executive Officer

There is no doubt that client interaction and access is key to the service. What we're seeing is where, in Q2, clients just simply made deliberate decisions without, I'll call it, long-term consequence on the headcount reductions that they needed to make, given just how quickly the pandemic impact was felt into March. We now also realize that our clients understand two things. One, any reductions that they've made without a long-term, I'll call it, organizational and technology plan is not sustainable. Two, that the clients understand that they must continue to act even if access and interaction will be hampered by, I'll call it, what I'm calling the lengthening of the pandemic impact into Q3.

So I think the combination of the fact that they know -- they knew they made some of these decisions quickly and without the planning they would normally make. Two, the fact that they know these things are not sustainable. And that they must consider some of these transformation initiatives that they had planned and now realize they need, by virtue of the changes that they made, it is that activity, along with meeting count and the fact that we expect that group to be up strongly from Q2 to Q3, that leads us to believe that the clients are making the adjustments and that we're making those adjustments with them.

Jeff Martin -- ROTH Capital Partners -- Analyst

Okay. Are there any areas of the business where remote delivery is a particular challenge? Or have you successfully migrated all of that to remote delivery?

Ted A. Fernandez -- Chairman and Chief Executive Officer

No. The delivery side is not. But in some of the significant -- if you're back to some of the significant business transformation initiatives, some of those significant organizational change that's affected normally would happen in a highly interactive involvement of senior executives, along with our team. So obviously, we're having to change that to do that remotely. So that is the core. That is the kind of the key element, I would say, that's been most disrupted when we look at the impact of Q2 and the activity into Q3 during this pandemic.

Jeff Martin -- ROTH Capital Partners -- Analyst

Okay. And then wanted to ask other projects that were nearing launch were perhaps recently launched in the February, March time frame that may have gotten pushed out 60 days, I think, you referred to in the past. What's been your experience with those? Have those started back up? Are they still time line dependent on a future date? Curious to kind of get your input there.

Ted A. Fernandez -- Chairman and Chief Executive Officer

Well, a combination of both, because we're -- obviously, it's some of the activity and momentum we expect from Q2 to Q3, especially in strategy and business transformation. But no, clearly, some started and started in -- with probably a different scope, maybe altered by some of the access in the time that the clients had and the reprioritization that was taking place during Q2. Others have started. They just simply started late in Q2 or kicking off now into Q3. So the key -- that's really what defines the transition I'm trying to describe, which was just everybody adapting to what was required, then understanding what help you needed, reengaging with us and then kicking some of those things off, even if they're affected in the way they're delivered or the way they're scoped or the way that they are contracted.

Because all of those things are happening, and those decisions are -- I mean, I'd give you ten different stories with ten different clients because they're all client-specific. But it's a combination of the transition to the fact that the circumstance is what it is, which is there is no -- there's no set time line on vaccine, even though everyone remains optimistic. But everyone has to continue to make the change, unless they want to take some of the business risk or not be prepared for any recovery. And it's that -- it's that push and pull that's driving our engagement with the clients.

Jeff Martin -- ROTH Capital Partners -- Analyst

Okay. And then last question on the IP-as-a-Service initiative, you mentioned some pilots have started. Curious, the duration of those pilots, when you'll know if those will actually convert to longer-term partnerships? And if you could give us an indication of what kind of fields or industry sectors those are in.

Ted A. Fernandez -- Chairman and Chief Executive Officer

All of the above. So we have some that are ongoing. We have some that have recently launched. I think for us, the key difference is the level of interest that we have seen over the last six months from what we would consider to be partners that we knew could always have this kind of relationship with us. So for us, it's going to take two decisions. One is, how broad we take the capability across sectors; and secondly, how broadly we want to open up our own sector to consultancies and systems integrators and outsourcers. But I think the most important thing is that, that level of interest, activity, conversation has increased, not decreased. And those that are -- those significant opportunities in software and other services, all of those continue, even though I'm going to say 1.5, we have been simply told, give us a chance to work through the next quarter or two to reset the priorities, but they have not gone away.

Jeff Martin -- ROTH Capital Partners -- Analyst

Great. Thanks for the detail. Appreciate it.

Operator

[Operator Instructions]. Our next question comes from George Sutton from Craig-Hallum. Your line is open.

James -- Craig-Hallum -- Analyst

Hey, Ted and Rob. This is James [Phonetic] on for George. Can you talk about any demand trends you're seeing on a product level, specifically within Oracle solution portfolio and then with Coupa and OneStream? I guess sort of where you might be seeing strengths and weaknesses there sort of evolving demand trends?

Ted A. Fernandez -- Chairman and Chief Executive Officer

I would say the most important thing relative to both Oracle and SAP is that their core ERP products are the ones where the -- we're seeing the greatest activity. And then any opportunity for us then emerges from that ERP footprint and expanded it into some of the other, if you want to call it, support areas, which could include HCM or EPM or other areas that some organizations not defined as core.

On the eProcurement side, that category remains very active. It did through Q2 that continues into Q3. And I'd see if you asked about anyone else, we've mentioned the fact that OneStream continues to be a relationship, which is -- continues to ramp for us. And then we also -- as we've seen all of this play out, it has begged the question whether or not we would expand that enterprise application alliance opportunity with some of the other providers that are obviously having quite a bit of success. So you'll probably see us expand those relationships here through -- before the balance of the year.

James -- Craig-Hallum -- Analyst

Great. And then I mean, obviously, your clients' priorities have certainly changed since the pandemic hit. I guess how are you staying engaged with clients who may be putting some of the larger projects on the back burner?

Ted A. Fernandez -- Chairman and Chief Executive Officer

Well, I mean everyone's agility is being tested. So the real question for the client is whether they can really do that through brute force or they can do that through some deployment of technology. And -- which would then require organizational change. So I would say that we have clients in all of those camps. But what can't be ignored by anyone, it includes all of our client base, is that there's been tremendous acceleration of the whole digital transformation initiatives within their organizations. They can see it. They -- those that were better prepared or benefited from them, those have not are clearly having to prioritize and understand that those investments will not be ignored.

So we expect, again, digital transformation, organizational change, and implementation of technology to only accelerate as, I'll call it, the immediate pressure and the change in the way we're engaging and where people go to work and how becomes either more commonplace or it subsides and we return to some newly defined normal.

James -- Craig-Hallum -- Analyst

Okay. Thank you guys. That's it from me.

Operator

Our next question comes from Vincent Colicchio from Barrington Research. Your line is open.

Vincent A. Colicchio -- Barrington Research -- Analyst

Yeah. Rob, did I hear it correctly that the EEA revenue will be lower in the quarter, Q3? If so, was that year-over-year or sequential?

Robert A. Ramirez -- Chief Financial Officer

No. EEA is going to be down sequentially.

Vincent A. Colicchio -- Barrington Research -- Analyst

And what will be the -- Ted just did a nice job of reviewing some of the areas of strength. What would drive that lower revenue? Anything in particular?

Ted A. Fernandez -- Chairman and Chief Executive Officer

Some of it has to do with some value-added reseller activity in the SAP group that we don't expect to continue at the same level in Q2. It would be that -- the other one would be the fact that we have an engagement or two that is in transition. What we can see in EEA, which was my comment around increased activity and the expansion of existing engagements, we believe that to whatever extent that we, let's call it, defer any opportunity from Q3 that, that should fully benefit Q4. So it's not lack of activity, it will be sequencing.

Vincent A. Colicchio -- Barrington Research -- Analyst

So I assume the overall EEA pipeline improves sequentially. Is that accurate?

Ted A. Fernandez -- Chairman and Chief Executive Officer

Yes. The difference is that you start -- you used some of the backlog you had going in from Q1 into Q2. So you're doing both. You're extending and rebuilding pipeline with that increased activity. So that has engagements transitions in place. So it is some of that, that EEA will experience during Q3. But if we're correct, if it does not fall into Q3 or start in Q3, that then you will see it in Q4.

Vincent A. Colicchio -- Barrington Research -- Analyst

And with the outlook in Europe flat, if I heard that correctly, for Q3, are we near a bottom there? Or is it too early to tell?

Robert A. Ramirez -- Chief Financial Officer

We sincerely hope so. As you know, Europe has been through a pretty tough time now here for about the last 12 months to 18 months. So we sincerely hope that this is a plateau, a flattening for them. And as you -- as I mentioned on the relative cost of our severance charges that were part of the reductions that we made, 50%. Even though it was not 50% of the headcount, 50% of the dollars resulted from the European reduction in force.

Vincent A. Colicchio -- Barrington Research -- Analyst

And your top client ticked up pretty nicely here, should we expect that to continue in the mix? Or what's going on there?

Robert A. Ramirez -- Chief Financial Officer

It's just a mix, just a stable mix that happens from time to time, Vince. There's nothing crazy about that one.

Vincent A. Colicchio -- Barrington Research -- Analyst

Okay, thank you.

Ted A. Fernandez -- Chairman and Chief Executive Officer

Okay. There being no other questions from analysts, let me then say I thank you for participating on the second quarter earnings call and look forward to updating you again when we report the third quarter. Thank you.

Duration: 40 minutes

Call participants:

Robert A. Ramirez -- Chief Financial Officer

Ted A. Fernandez -- Chairman and Chief Executive Officer

Jeff Martin -- ROTH Capital Partners -- Analyst

James -- Craig-Hallum -- Analyst

Vincent A. Colicchio -- Barrington Research -- Analyst

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