Chico's FAS (CHS) Q3 2021 Earnings Call Transcript

Chico's FAS (CHS)
Q3 2021 Earnings Call
Nov 30, 2021, 8:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Welcome to Chico's FAS third quarter 2021 conference call and webcast. All participants will be in a listen-only mode. Please note this call is being recorded. I would now like to turn the call over to corporate comptroller, David Oliver.

Mr. Oliver, please go ahead, sir.

David Oliver -- Corporate Controller

Good morning, and welcome to Chico's FAS third quarter '21 conference call and webcast. For reference, our earnings release can be found on our website at www.chicosfas.com under press releases on the investor relations page. Today's comments will include forward-looking statements regarding our current expectations, assumptions, plans, estimates, adjustments, and projections about our business and our industry, which speak only as of today's date. You should not unduly rely on these statements.

Important factors that could cause actual results or events to differ materially from those projected or imply or forward-looking statements are included in today's earnings release, our SEC filings, and the comments made on this call. We disclaim any obligation to update or revise any information discussed on this call except as may be otherwise required by law. Now I'll turn the call over to our CEO and president Molly Langenstein.

Molly Langenstein -- Chief Executive Officer and President

Thank you, David, and good morning, everyone. I would like to officially welcome PJ Guido to the company in his role as chief financial officer. He comes to us with a wealth of retail financial experience and we are pleased to have him on board and on the call today. We achieved another great quarter and the momentum continues.

Third quarter earnings per share of $0.15 repr-+esent the companies best third quarter performance since 2016 and demonstrates the extraordinary progress we continued to make in our turnaround strategy. The return to third quarter profitability was driven by healthy year over year comparable sales growth meaningful gross margin expansion. In fact, the best third quarter gross margin performance since 2014 and continued diligence expense management. The robust year-over-year third quarter comparable sales increase of 28% was driven by significant digital and store outperformance across all three brands propelled by the meaningful quality, fit, and fabrication enhancements in our products.

We have continued to significantly drive full-price selling, reduce markdowns and increase gross margin quarter-over-quarter. Dramatic improvement is continuing at Chico's and White House Black Market as indicated by our third quarter comp sales increase of 23% and 33% respectively on significantly lower inventory levels. Both apparel brands are driving meaningfully faster sell-through rates, higher productivity, more full-price sales, and better-maintained margins. Existing and new customers are enthusiastically responding to our updated fabric, fit, and new product offering.

The apparel brands generated their best third quarter gross margin performance in more than five years. Soma posted a 30% comp sales increase over last year's third quarter on top of an 11% comp sales increase in the third quarter of 2019. Marking five consecutive quarters of comp sales growth. To continue driving this business forward, we have invested in the necessary inventory capital and staffing.

Twelve months of trailing data from market research NPD Group shows that solid growth continues to outpace the market in non-sports bra, panties, and sleepwear. We believe this data along with our recent performance is a strong indication that Soma is well-positioned to continue capturing additional market share on our journey to becoming a billion-dollar brand. Our third quarter performance highlights the remarkable progress we are making on our five strategic priorities. Let me take a few minutes to update you on each.

First, continuing our ongoing digital transformation. Over the last two and a half years we have successfully transformed Chico's FAS into a seamless digital-first customer-led company as evidenced by the trajectory of our digital sales over this time. Even as store revenues have continued to rebound. Digital sales have remained very strong.

The investments we have made in talent and technology have paid off. Our proprietary digital tools continue to gain traction. And customers using these tools are more engaged and have higher conversion rates and average order value. These tools continue to drive year-over-year new multi-channel customer growth and these customers are our most valuable spending three times a single-channel customer.

We continue to leverage our online outfitting experiences, style connect in my closet, and customer engagement growth every quarter. Approximately 3 million customers representing nearly half of our active customer file are now enrolled in file connect. My closet is a personalized experience enabling customers to augment their closet by coordinating their wardrobe for past purchases. Generates conversion at four and a half times the site average and significantly higher average order value than those not using the feature.

We are continually enhancing our personalization efforts to drive engagement, conversion, and orders, including our Shop The Look feature launched last year. After pay allowing for customers to pay for their purchases in installments has also proven to be a terrific UPT and sales driver. Since it launched about a year ago. It continues to exceed our expectations.

Buy Online Pick Up in the store has also remained popular and is still growing double-digit. Second, further refining our product. On the product front, we are doing two key things at each of our brands to take market share and drive results. First, leveraging our customer data and insights.

And second, constantly innovating and elevating our assortment. Customers are clearly responding across all three brands. At Chico's, denim and our new pant selections are a big hit, which she is pairing with wovens, sweaters, and our great no-iron shirt to make a complete outfit. She is responding to our elevated fabrics and new comfort features in bottoms.

White House black market continues to benefit from elevated styling and quality improvements as well. We had an outstanding response to our new denim fit and fabric with year-over-year denim revenues nearly doubling for the quarter. She is pairing denim with our three new key White House Black Market jackets silhouette that is versatile for every occasion. Continually creating comfortable beautiful solutions are core to the Soma brand.

We offer a full broad menu of solutions so she can find the absolute right bra for all of her needs. Year over year bra revenues was up 38% in the quarter boosted by the fact that our customers returned to the stores or in-person fittings. Sleepwear and panties continue to be strong and drove double-digit growth over last year and 2019 levels. Next driving customer engagement.

Through enhanced customer data analytics and insight, we have elevated and targeted our marketing efforts, which are driving brand awareness, generating traffic, and acquiring new customers. We continue to allocate more resources to digital, storytelling influencers, and other social efforts. We are elevating our content including using more organic and user-generated content. Our social media customer engagement continues to grow and customers are responding.

For example, our weekly Facebook live selling events are engaging and continue to gain traction and generate sales. In the third quarter, our apparel brand had over 2.3 million views in social selling live videos and real. We continue to acquire new customers with the customer count up nearly 8% from the prior-year third quarter. And their average age continues to trend younger than existing customers.

This data reinforces the runway for all three brands. Priority for maintaining our operating and profit discipline. One of our most meaningful third quarter accomplishments was our gross margin performance. We achieved our highest third quarter gross margin rate since 2014, driven by strength in full-price sales and the corresponding reduction in the promotion, strategic inventory management, and improved leverage of occupancy cost on higher sales.

Continued cost discipline efforts and sales leverage resulted in the third quarter SG&A and rate lower than both the third quarters of 2020 and 2019. In fact, we posted our best SG&A rate performance since 2018. And finally, delivering higher productivity in our real estate portfolio. Door traffic was very healthy and we delivered strong store sales growth during the third quarter.

Stores continue to be an integral part of our overall strategy as data indicates that digital sales are higher in markets where we have a strong retail presence. Food and store growth for the portfolio brands makes sense where the investment delivers profitable returns. We have successfully opened 64 Soma shop-in-shop inside Chico's stores, which are exceeding expectations, driving new customers to both brands, lifting store productivity, and further expanding our digital business. We plan to open nine more shops-in-shop in the fourth quarter.

At the same time, we continue to rationalize and tighten our real estate portfolio as appropriate in order to deliver overall higher store profitability. We will make decisions to close stores when it is accretive to the overall portfolio. This remains a dynamic process. For example, at the beginning of the year, we expected to close 45 to 50 locations.

This fiscal year but have reduced that number to 37 due to a combination of favorable store performance and successful lease negotiation. Now let me turn the call over to PJ to update you on our financial performance. PJ?

PJ Guido -- Chief Financial Officer

Thanks, Molly, and good morning everyone. I'm excited to be part of Chico's team and look forward to engaging with all of you in the investor and analyst community. Our momentum continued in Q3 and we posted another quarter of profitable growth with diluted EPS of $0.15 for the quarter, compared to a $0.48 loss per share in last year's third quarter and a $0.7 loss per share for the third quarter of fiscal 2019. I will note that on a non-GAAP basis before onetime charges diluted EPS for the quarter was $0.18.

This year's third quarter marks our best third quarter earnings performance since 2016 with all three brands leveraging a shared platform contributing meaningfully to sales growth, gross margin expansion, and significantly higher operating income. Third quarter net sales totaled $453.6 million, compared to $351.4 million last year. This 29% increase reflects a comparable sales increase of 28% and is driven by meaningful improvement in product and enhanced marketing efforts, which drove full-price selling partially offset by 31 net store closures in the last 12 months. At the brand level, Chico's comparable sales grew 23%, White House Black Market comp sales grew 33.4%, and SOMA comp sales grew 30.2% over 2020.

Looking at the third quarter compared to 2019, our comparable sales continue to improve reaching close to 97% of pre-pandemic 2019 levels with Soma increasing 44% in Chico's and White House Black Market down 16% and 5% respectively. I would note that this level of sales growth was achieved with much lower on-hand inventories compared to 2019 with Chico's inventories down 46% and White House Black Market inventory is down 39%. Reinforcing the higher productivity achieved by managing inventory with a focus on overall profitability. The third quarter gross margin was 40.7%, compared to 22% last year, and 35.3% in 2019.

The current year gross margin rate was our best performance in 18 consecutive quarters and reflected higher full-price sales and improved occupancy leverage. This improvement was achieved despite supply chain challenges and related costs that continue to impact the retail sector. Moving down the P&L, SG&A expenses for the third quarter totaled $162.5 million or 35.8% of sales, compared to 43.6% of sales in 2020, and 37.3% of sales in 2019. Continued cross-discipline and expense reduction initiatives coupled with improving sales have enabled us to realize meaningful leverage that would give us more financial flexibility as we continue to grow all three brands.

On a year-to-date basis, I would like to highlight that both profitability and cash flow have improved significantly since last year and 2019. In addition to giving us much more flexibility, higher free cash flow generation will provide us with fuel to invest behind a strategy that is working. Fueling growth will be a key capital allocation priority going forward. On a year-to-date basis, we generated $89 million of EBITDA through the third quarter, which is significantly higher than EBITDA of $65 million for all of fiscal 2019.

For the current year nine months, we posted EPS of $0.29, compared to a loss of $2.43 per share in the prior year nine months, and a loss of $0.7 for the same period in 2019. Now let's shift to the balance sheet. Our cash position and total liquidity remain strong. Providing us with the flexibility to manage the business and make investments to further fuel our momentum.

We ended the quarter with cash and marketable securities of $137.5 million. A slight increase over the second quarter balance even after reducing borrowings on our long-term credit facility by a third with a $50 million debt repayment. On hand inventories for the quarter remain very lean down 13% relative to 2020 and down 19% relative to 2019. Our inventory has never been more productive and delivered a very high gross margin for us especially in the apparel brands where on-him inventory was down 38% to last year and down 43% to 2019.

Turning to real estate. In the third quarter, we continued our lease renegotiation initiative with A&G Real Estate Partners securing incremental commitments of $7 million bringing our total year-to-date commitments to $22 million in rent reductions from landlords. This is in addition to the 65 million introductions negotiated last year for a total savings of $87 million since we commenced the renegotiation program in 2020. These renegotiated store leases will provide an occupancy tailwind and further enhance store profitability going forward.

As Molly noted, we are continuing to right-size our store base. Primarily at leases come due lease checkouts are available for buyouts make economic sense. We have flexibility with approximately 60% of our leases coming up for renewal for kick-outs available over the next two to three years. During the third quarter, we closed five stores bringing our year to date closing to 23 and we ended the quarter with 1,279 boutiques.

Going forward, we will continue to actively manage our real estate portfolio to enhance overall store profitability. Now turning to our fourth quarter outlook, given the strength of customer demand for all three of our brands, we are confident that our momentum will be sustained as we get further into the quarter. We expect fourth quarter total sales to continue to accelerate closer to 2019 and reach $495 million to $510 million. We expect fourth quarter gross margin rate as a percent of sales to be a part of 2020 and 2019 and in the range of 33% to 34.5%.

This expectation incorporates continued inventory management with faster sell-through rates and higher full-price sales as well as higher supply chain costs. We are continuing to manage our expense structure and expect that the SG&A rate as a percent of sales to be in the range of 32.3% to 32.8%. We expect our effective tax rate to be approximately 33% for the quarter, which will give us a rate of 24% for the full year. And we expect to deliver dilutive EPS a flat to $0.5 for the fourth quarter putting us well above 2020 and 2019 for both the quarter and the full year.

Before we go on to Q&A, I would like to leave you with three key thoughts. First, our turnarounds have accelerated due to our strategic initiatives and continued cost discipline. Second, all three of our brands are contributing meaningfully to sales growth and profitability. And last, we have greatly improved the fundamental operating model of the business and have created a sustainable tailwind that will allow us to successfully navigate the current macro environment and continue on a path of profitable growth well into the future.

Now I'll turn the call over to the operator for Q&A. Operator?

Questions & Answers:

Operator

Thank you. [Operator instructions] Today's first question comes from Susan Anderson at B Riley. Please go ahead.

Susan Anderson -- B. Riley Financial -- Analyst

Hi, good morning. It's nice to see the improvement in the quarter. I guess I'm curious just on the supply chain front in terms of inventory. Did you feel like you've had enough inventory and then looking into holiday how do you feel about your inventory level and will there be any late deliveries? And then I'm not sure if I missed this but did you see what the freight impact was to the margin?

Molly Langenstein -- Chief Executive Officer and President

Thank you, Susan. I will take the supply chain inventory and look into holiday late deliveries and then I'll pass that to PJ in terms of freight impact. First of all, now for nearly two years, we have been managing through many COVID challenges. We have been operating in and assessing, aligning, anticipating, and actioning model and we will continue to do so remaining diligent to make sure that we make swift decisions to move us forward.

I mentioned this because we have had efficiencies in the way that we've been managing the supply chain and in the third quarter the supply chain did not materially limit our ability to be able to meet demand. In fact, if you look at the entire COVID period during this timeline we've been able to grow all three brands, satisfying customer demand, and elevating our liquidity and cash flow.

PJ Guido -- Chief Financial Officer

And Susan on your freight question, the impact was approximately 350 basis points to gross margin and that that includes both inbound and outbound freight. Obviously, we have seen higher ocean costs, ocean cargo, as well as air freight. So the total impact in the quarter was roughly 350 basis points or just over $15 million.

Susan Anderson -- B. Riley Financial -- Analyst

Great. And was that, I guess that the excess freight above normal.

PJ Guido -- Chief Financial Officer

Yes. Correct.

Susan Anderson -- B. Riley Financial -- Analyst

OK. And then I guess you mentioned that gross margins reached their highest levels in 2014. I'm curious where merch margins were relative to history? And then just looking forward how much do you think that is sustainable? And do you think there's still more opportunity on the margin front? Thanks.

PJ Guido -- Chief Financial Officer

So in the gross margin with regard to maintaining margin, the majority over two-thirds of the margin expansion is due to higher AUR. So, obviously, that that accrues to the maintenance margin. And in terms of sustainability, we obviously have had greatly enhanced the operating model of the business. So we feel that managing our inventory higher full-price selling going forward is sustainable.

So that is we view that as a tailwind for us. 

Molly Langenstein -- Chief Executive Officer and President

And Susan, I'd like to add one piece to that product as it relates to the margin and supply chain. We have [Inaudible] retooling as part of our turnaround strategy all of the products in particular in the apparel brands and what you seeing in our results in the third quarter is that our AES, our AUR, our spend per customer is at an all-time four year high in all three brands and we've had the fastest apparel regular price sell-through in four years that she is responding to the better quality, the enhanced fabric, the new fit that we're putting into our product. So that we've been able to deliver higher margin and also have a softer landing in the cost of goods with supply chain challenges because the product is materially different than it was three years ago.

Susan Anderson -- B. Riley Financial -- Analyst

Great. That's good to hear and then I could just add one more I think last quarter you mentioned that your loyal customers started to increase again. I'm curious if there's any data you could give around that buy brand. And then also if there's it -- if you're seeing increased market share?

Molly Langenstein -- Chief Executive Officer and President

Yes. Our customer count and year-to-date are up in all three brands specifically by brand Chico's is up 19%, White House is up 13%, and Soma is up 33%. So and that is not only new but also reactivated customers and the spend per customer, which I think is key is at a four-year high for all three brands for the quarter.

Susan Anderson -- B. Riley Financial -- Analyst

Great. That's good to hear. Thanks so much. Good luck this holiday.

Molly Langenstein -- Chief Executive Officer and President

Thank you, Susan.

Operator

And our next question today comes from Marni Shapiro with Retail Tracker. Please go ahead.

Marni Shapiro -- The Retail Tracker -- Analyst

Hey, guys, congratulations. Welcome PJ. Good to hear you on the call. 

PJ Guido -- Chief Financial Officer

Hey, Marni.

Marni Shapiro -- The Retail Tracker -- Analyst

So could you just break down a little bit your inventory levels are down substantially? I guess what percentage of that was planned versus late? and then I guess along those lines if I'm thinking about the strength of your sales and anything that was delayed? Am I right to think that sales could have been even stronger if the inventory was in on time? Can you just walk us through that dynamic? 

Molly Langenstein -- Chief Executive Officer and President

Absolutely, Marni. So, yes, we did plan in peril in particular we have been planning the inventories lower than '19 and lower than '20 levels. The reasoning behind that is that we had multiple years of heavy promotion in both of those brands that we were in a reset. And when you put so much more product and quality into the garments we wanted to have scarcity quite honestly in the brands to be able to create some of that.

Now that does not mean that the inventory levels that we ended with in Q3 are exactly where we wanted to be. There were definitely some inventory slides that impacted us as we discussed in Q4 to the third quarter in our second quarter call. In particular with some of the challenges that we were having with Vietnam. Having said that we have -- if you look at White House in particular because that brand is a black and white brand how that merchandise has delivered is really all sort of work together.

Whether it came in the first week of the month or it came in the second week of the month and we're actually winning because the customer is getting a lot more frequency of newness and she is shopping with us more often. In Chico's because that customer in particular right now is gravitating toward being in stores. She's also enjoying the frequency of being able to go in more often as deliveries are heading up a little more sporadically than they have in the past. On the flip side, we overly made sure that we had inventory in Soma because Soma is a gift-giving brand the two apparel brands are not as impacted in Q4.

Our biggest quarter is actually in Chico's Q1 and it's pretty normalized across the year or the quarters for White House. So, we advantage the inventory level in Soma and why we ended up with inventories of 40% to last year at the end of the quarter so that we had the gift-giving in pajamas, in particular, to get us through the holidays.

Marni Shapiro -- The Retail Tracker -- Analyst

That makes sense. And so do you feel like at the end of the day if you had more inventory in apparel it would have worked better? Or no, let her come back hungry?

Molly Langenstein -- Chief Executive Officer and President

Yes, I think we would have done more business in the quarter and that's an opportunity for us next year. But supply chain did not materially limit our ability to be able to meet customer demand.

Marni Shapiro -- The Retail Tracker -- Analyst

Amazing. The stores look fantastic. Best of luck with the next couple of weeks.

Molly Langenstein -- Chief Executive Officer and President

Thank you, Marni.

Operator

And our next question today comes from Dana Telsey at Telsey Advisory Group. Please go ahead.

Dana Telsey -- Telsey Advisory Group -- Analyst

Good morning, everyone. Nice to see the progress. As we talked about the supply chain. What is this leading to on the other end in terms of raw materials and pricing how do you think about pricing for the spring have you taken any pricing now? And then have a couple of quick follow-ups.

Molly Langenstein -- Chief Executive Officer and President

Yes. Thank you, Dana. In terms of pricing, on the way that we've been guiding the teams and the way that we're looking at it is holistically to look at the overall product versus looking at an individual item based upon the raw material components and pricing challenges that are certainly out there in particular in terms of like cotton pricing as an example and we are stepping back as merchants and saying what is the material value of that item that we believe our customer would pay for that item. We have the advantage that as we put better quality fabric and make into our garments and more novelty into our garments that there is more room to be able to have leeway with those certain items versus maybe price pressure on commoditize categories and items, which quite honestly are not a big part of the business anymore.

Those are just categories that you would find within the outlet and the way that we are managing our outlet business going forward is we're keeping our inventories tight in the outlet. So that if there are challenges in terms of lateness with deliveries we have a place to go with it. So right now that's been working for us for the last two years and we'll continue to manage the supply chain challenges in that same manner.

Dana Telsey -- Telsey Advisory Group -- Analyst

Got it. And then on the real estate side, the $22 million that you've got this quarter, is there more benefit from real estate renegotiation to come forward and given you have reduced the number of store closings. How do you think about the store base for next year?

PJ Guido -- Chief Financial Officer

Hey, Dana. So on the $22 million, we do feel like we've been through most of the portfolio at least that the major landlord. So going forward there will be opportunities to continue to renegotiate. But it would be added more not a more muted model.

Going forward in terms of the stores, I would say it's a living breathing model, right? So, we constantly refresh our store performance and monitor your profitability. So it's not a given that we've identified certain stores. There is obviously the possibility that they'll return to profitability and keep them open. And that -- we saw that this year right with we targeted 30 to 40 store closures and we're coming in below that because we've seen some improvement in profitability.

So again going forward, we've stated roughly over 10% will close over 10% of our stores going forward to 2023. But I would caution that again it's a living model. So, yes, we'll work to improve store profitability as we go forward. The stores remain a strategic asset for us and obviously given the momentum in the business world, we'll constantly evaluate that.

Dana Telsey -- Telsey Advisory Group -- Analyst

Got it. And just lastly, any difference between the performance of the outlet stores and the full-line stores? And any commentary you'd want to make on Black Friday, Cyber Monday, how that performed relative to your expectations? Thank you.

Molly Langenstein -- Chief Executive Officer and President

Yes. Yes. The outlet stores versus front line have been managing really pretty much the same both in traffic and end results. As it relates to the Black Friday Thanksgiving weekend.

Our Q3 momentum has carried over into Q4 and we are pleased with the performance that we have seen throughout November in both stores and online. Inclusive of this past holiday week.

Dana Telsey -- Telsey Advisory Group -- Analyst

Thank you. Best of luck for the season.

Molly Langenstein -- Chief Executive Officer and President

Thank you, Dana. 

PJ Guido -- Chief Financial Officer

Thanks, Dana.

Operator

[Operator instructions] Today's next question comes from Janet Kloppenburg with JJK Research Associates. Please go ahead.

Janet Kloppenburg -- JJK Research Associates -- Analyst

Good morning, everyone, and congratulations on a good performance. Hi, PJ. 

PJ Guido -- Chief Financial Officer

Yes. 

Janet Kloppenburg -- JJK Research Associates -- Analyst

I wanted to -- first of all, Molly I got a little bit late. So I was wondering about the outlook for the gross margin impact from freight going forward? I know you just defined what it was for the third quarter. You may have said it, but I didn't get it. Is it going to continue to be that high? Could it start to moderate? Do you see an opportunity for gross margin give back next year as -- if freight -- if you're seeing freight prices come down, is that a possibility that you earn some of that margin hit back next year? And also, Molly, on White House and Chico's, I was wondering from the learnings from the third quarter and how the customer is shopping, what opportunities you've identified by category or price points or product flow standpoint that you will be able to embed into fiscal '22 inventories to have -- to perhaps continue to sustain this momentum? Thank you.

Molly Langenstein -- Chief Executive Officer and President

Great. Great. Thank you, Janet. I will take the learnings on third quarter opportunity for category by price points and then I'll pass it to PJ to answer your question on the outlook on gross margin and freight.

One of the things that I would share in terms of the product learnings in apparel is denim. And denim, we are having a resurgence in the category and it is running up 38% to 2019 levels because it's being fueled by a shift in silhouette. And so we're very excited about that category. The other learning on top of that is the ability to be able to create full outfits for our customers.

Our digital tools and also those tools that we use in stores to create that outfitting pairing golf jackets and underpinnings for the White House brand and then pairing the one soft jacket. And also are no-iron shirts in the Chico's brand that continue to be best-in-class categories for us that we're going to continue to drive next year. We see upside opportunities in categories like dresses and dress-up categories as we move forward. So lots of good things Janet that we're excited about on the product front.

PJ Guido -- Chief Financial Officer

On your question about supply chain cost. So, we mentioned that the impact in Q3 was roughly 350 basis points to gross margin. And that came in the form of higher inbound cost, ocean cargo, and airfreight. In the fourth quarter, we do expect that to continue and roughly that around 300 to 400 basis points has been of impact.

I would note that the best defense to higher raw materials, higher freight costs has been higher full-price selling and turning our inventory faster. So our business model is geared toward digesting those costs. So we will continue to navigate it. It is a headwind.

We do expect it to continue to become a cost of doing business. So we do expect that that headwind go into 2022. So likely to be with us for a while.

Janet Kloppenburg -- JJK Research Associates -- Analyst

So as you look at your receipts for the first and the second quarter, we should be thinking that the freight impacts on gross margin will be unchanged. No improvement that that kind of thing or could it be worse, PJ?

PJ Guido -- Chief Financial Officer

Yeah. It's difficult to say. There's not a lot of visibility out there as to when this could end. But given the cost, today is so high and there are several choke points along the supply chain.

We do anticipate that there'll be relief there at some point, which would -- which is true that the cost would come down, but it's still a volatile environment out there.

Janet Kloppenburg -- JJK Research Associates -- Analyst

OK. Thanks so much. Talk to you guys later. 

PJ Guido -- Chief Financial Officer

Thanks.

Molly Langenstein -- Chief Executive Officer and President

Thank you, Janet.

Operator

Ladies and gentlemen, this concludes the question-and-answer session. I would like to turn the conference back over to Molly Langenstein for any closing remarks.

Molly Langenstein -- Chief Executive Officer and President

Thank you. Each quarter this fiscal year, our momentum and results have become proof point that our turnaround strategy is working. We are a digital-first customer-led company with a clear path for profitable growth. We have three unique brands each with its own opportunities for expanding its customer bases, market share, and sales.

We continue to improve our operating performance strengthen our balance sheet, and build our team, and infrastructure. We are poised to generate shareholder value over the long term and have an exciting future ahead. Before I close, I would like to thank David Oliver, who has served as interim CFO for the last two years and has resumed his controller role with the company. I would also like to express my sincere appreciation to our team across the company whose unwavering commitment has put us back on a path to sustainable top-line growth and greatly improved profitability and to all our shareholders and other stakeholders who have invested and have come confidence in the future of Chico's FAS.

We look forward to speaking with you again during our fiscal year-end call.

Operator

[Operator signoff]

Duration: 40 minutes

Call participants:

David Oliver -- Corporate Controller

Molly Langenstein -- Chief Executive Officer and President

PJ Guido -- Chief Financial Officer

Susan Anderson -- B. Riley Financial -- Analyst

Marni Shapiro -- The Retail Tracker -- Analyst

Dana Telsey -- Telsey Advisory Group -- Analyst

Janet Kloppenburg -- JJK Research Associates -- Analyst

More CHS analysis

All earnings call transcripts