TrueCar (TRUE) Q4 2021 Earnings Call Transcript

TrueCar (TRUE -3.44%)
Q4 2021 Earnings Call
Feb 23, 2022, 9:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Good day, and welcome to the TrueCar fourth quarter 2021 financial results conference call. Please note, this event is being recorded. I would now like to turn the conference over to Zaineb Bokhari, vice president, investor relations. Please go ahead.

Zaineb Bokhari -- Vice President, Investor Relations

Thank you, operator. Hello, and welcome to TrueCar's fourth quarter 2021 earnings conference call. Joining me today are Mike Darrow, our president and chief executive officer; and Jantoon Reigersman, our chief financial officer. By now, I hope you've all had the opportunity to read our fourth quarter stockholder letter, which was released on Tuesday, February 22, after market close and is available on our investor relations website at ir.truecar.com.

Before we get started, I want to remind you that we will be making forward-looking statements on this call. These forward-looking statements can be identified by the use of words such as believe, expect, plan, anticipate, become, seek, will, intend, confident, and similar expressions, and are not and should not be relied on as a guarantee of future performance or results. Actual results could differ materially from those contemplated by our forward-looking statements. We caution you to review the risk factors section of our annual report on Form 10-K, our quarterly reports on Form 10-Q, and our other reports and filings with the Securities and Exchange Commission for a discussion of the risk factors that could cause our results to differ materially.

The forward-looking statements we make on this call are based on information available to us as of today's date, and we disclaim any obligation to update any forward-looking statements, except as required by law. In addition, we will also discuss certain GAAP and non-GAAP financial measures. Reconciliation of all non-GAAP measures to the most directly comparable GAAP measures are set forth in the Investor Relations section of our website at ir.truecar.com. The non-GAAP financial measures are not intended to be considered in isolation or as a substitute for results prepared in accordance with GAAP.

With that, I'll turn the call over to TrueCar's president and chief executive officer, Mike Darrow, for some opening comments. Mike?

Mike Darrow -- President and Chief Executive Officer

Thanks, Zaineb. Good morning, everyone, and thanks for joining us. We issued our Q4 stockholder letter yesterday and highlighted some of the great progress our company has made during the quarter, even as the macro environment remains very challenging. First, I can't thank the TrueCar team members enough for their tireless efforts to strengthen our consumer and dealer product offerings in the face of these unprecedented macro challenges.

During the fourth quarter, we saw only slight improvements in new vehicle inventories and continue to see elevated pricing for both new and used vehicles. A combination that put pressure on our close rates, reported units, and other key metrics. We managed our business prudently through these headwinds while strengthening our core business, particularly on the used car side. We also made strong progress with our TrueCar Plus pilot, an important initiative that we believe will help us benefit as more of the car buying and selling process moves online.

TrueCar Plus has garnered strong interest from dealers, leading us to extend the brands and dealers in the pilot, and we're in talks to onboard additional groups. We're also on track for the commercial launch of TrueCar Plus by the end of Q1. We're targeting full market and brand coverage for new cars across Florida, as well as a robust statewide rollout for used cars by the end of the second quarter. This is an exciting time for our company, and we plan to continue investing to ensure a successful rollout for TrueCar Plus in subsequent quarters.

This morning, we also announced that TrueCar's chief financial officer, Jantoon Reigersman, has been appointed chief operating officer effective March 1st. Jantoon will continue to serve as our CFO in addition to his new role. As CFO, Jantoon played an important role in developing the strategic plan for TrueCar Plus. As COO, he will now also focus on making the rollout of TrueCar Plus happen in an optimal way.

This appointment underscores our commitment in the success of TrueCar Plus and our strong belief in the tremendous opportunity before us. Before we open the call up for live questions, we're going to address some questions around various topics. Zaineb, what's the first question?

Zaineb Bokhari -- Vice President, Investor Relations

Thanks, Mike. I'll start with the first question for you. What can you tell us about the rollout for TrueCar Plus?

Mike Darrow -- President and Chief Executive Officer

After the commercial launch of the TrueCar us pilot, which we expect by the end of Q1, we plan to have full market and brand coverage across Florida for new and a robust statewide rollout for used and certified preowned cars by the end of Q2. It will take time to scale TrueCar Plus to build volumes, so in the near to medium term, we did not expect there to be a material impact on revenue. We expect that for the used side, including certified preowned units, we will go across multiple states sooner and with a rapid rollout and nationwide inventory plan. On the new side, we plan to go state by state with our rollout to cover all 50 states at a measured yet opportunistic pace.

We have already laid the groundwork for a large-scale rollout leveraging the 7,000 TrueCar dealers that have deal building and payment configurations already in the core experience. During the second half of 2022, we expect to have enough information to build an articulated growth plan based on insights gained as we drive volume across new and used vehicles. We will seek to present the largest used inventory in the only marketplace for new vehicles purchases online. We believe this will be an unmatched competitive advantage.

So stay tuned. It's going to get exciting.

Zaineb Bokhari -- Vice President, Investor Relations

Thanks, Mike. The next question is also for you. TrueCar is known mainly for its new car business. What are you doing on the used car side?

Mike Darrow -- President and Chief Executive Officer

Thanks, Zaineb. One of the clear silver linings to the macro headwinds seen during 2021 is that it forced us to take a fresh look at our used car business and identify new ways to create value for retail partners and consumers that didn't exist before at TrueCar. This helped us become a strong used car resource for dealers and consumers in light of the inventory constraints for new cars. In Q4, used units accounted for approximately 45% of total units as compared to 36% in the fourth quarter a year ago.

And approximately 19% of our used units came from dealer sales to consumers who also searched for a new vehicle on TrueCar. We made solid progress in strengthening our used car offering during Q4 and have several product launches planned in upcoming quarters that we expect to give us a comprehensive set of both new and used car offerings to market to our dealers.

Zaineb Bokhari -- Vice President, Investor Relations

Thanks, Mike. Jantoon, the next question is for you. You're indicating a negative adjusted EBITDA expected in 2022. Can you please provide more color?

Jantoon Reigersman -- Chief Financial Officer

Absolutely. As mentioned on our calls before, and similar to the investments we began in Q4, we see a significant opportunity ahead for TrueCar Plus and plan to maintain its flexibility to support its broader rollout with sales and marketing, product and tech support, so various investments in various areas. We've already been investing on the product and tech side, and I think our recent hire of Rich DiStefano as our head of product is a great example of this. We'll be leaning into broader brand building as well, as well as other sales and marketing efforts as we start scaling in Florida initially, and then afterwards, expand in other states.

Our strong balance sheet gives us the flexibility to make these investments, and we're planning to support any and all of these important initiatives. We've managed our business prudently over the past quarters, and I think we've proven that to the markets, and we'll continue to do so despite the headwinds, but we also feel that there's a huge opportunity ahead of us that we want to absolutely support.

Zaineb Bokhari -- Vice President, Investor Relations

Jantoon, here's one more question for you before we open the line up to the audience. Can you tell us how the recent announcement about Accu-Trade affects TrueCar?

Jantoon Reigersman -- Chief Financial Officer

Yes, absolutely. And there are obviously more details in the 10-K that we'll be releasing. But long story short is TrueCar received an attractive offer for its minority interest in Accu-Trade. While our initial investment allowed us to learn a lot, we determined that this minority interest was not required for TrueCar to continue to provide its best-in-class consumer experience with trade and offers.

So we're building a transaction-focused marketplace model. And so as a result, our focus will be on adding value for dealers in each transaction rather than focus on driving software sales. So for us to exit this investment made most sense at the strategic way.

Zaineb Bokhari -- Vice President, Investor Relations

Thanks, Mike and Jantoon. Now, operator, let's open up the call for questions from the audience.

Questions & Answers:

Operator

[Operator Instructions] The first question comes from Rajat Gupta from J.P. Morgan. Please go ahead.

Rajat Gupta -- J.P. Morgan -- Analyst

Great. Thanks for taking the questions. You mentioned the ramped up investments for TrueCar Plus. I mean, could you help us quantify some of the magnitude of investment, marketing, technology, product? I mean, to what degree are those investments tied to TrueCar Plus specifically? And then I have a follow-up.

Thanks.

Jantoon Reigersman -- Chief Financial Officer

Sure. So we haven't disclosed any of the magnitudes and in the -- especially you know that we obviously will be dialing a lot of the investments as we scale, but you can imagine that a significant portion of the company's focus on TC Plus, if you start thinking about the marketing side, if you start thinking about the product and engineering side as examples. Our field teams, obviously, are mostly focused on our core business currently, but over time, will gradually also get more and more gauge on the TC Plus side. So it will just move in gravitas for the organization.

Rajat Gupta -- J.P. Morgan -- Analyst

Understood...

Mike Darrow -- President and Chief Executive Officer

And this is Mike. I just wanted to add to Jantoon's answer. One of the key investments we made in TrueCar Plus, and he mentioned it in his earlier answer, was the hiring of Rich DiStefano as our head of product. Rich comes to us with a lot of two-sided market experience outside of the auto industry.

And he'll be a key role in helping us really bring life to this product and helps us transition out of the pilot phase into a commercial product as we will here in Q1 and Q2.

Rajat Gupta -- J.P. Morgan -- Analyst

Got it. Got it. Great. That's helpful.

And maybe a question just on monetization in 2022. How should we expect monetization to progress sequentially through the year? You mentioned that TrueCar obviously is going to be immaterial from a contribution perspective this year. But given the mix of independent dealers increasing, do you see any structural change in that monetization going forward? And particularly as TrueCar Plus also starts to come into the picture? Thanks.

Jantoon Reigersman -- Chief Financial Officer

Yes. So we obviously have high hopes to monetize TrueCar Plus significantly higher in the longer term. In the near term, we do not expect this to add anything on the revenue side as we adopt this -- the marketplace. If you think of the monetization of core, you can imagine that hopefully at some point as the market resets there will be, obviously, some lag in, first, inventory resetting, then obviously, inventory at the dealers replenishing, and then pricing obviously coming down, which then improves our close rates.

And as our close rates improve, obviously, also mostly, which is obviously more sensitive to close rates, improve our pay-per-sale revenue. And this will obviously then lower somewhat the monetization that we currently have, which is driven mostly by the subscription side of things. And so it will basically reset itself somewhat to historical levels of monetization.

Rajat Gupta -- J.P. Morgan -- Analyst

Understood.

Jantoon Reigersman -- Chief Financial Officer

And i think I just want to underscore that the TC Plus opportunity in the long term has significant greater monetization opportunities for us.

Rajat Gupta -- J.P. Morgan -- Analyst

Understood. Great. That's really helpful. Thanks a lot.

Good luck, and I'll get back in queue.

Operator

The next question comes from Marvin Fong with BTIG. Please go ahead.

Marvin Fong -- BTIG -- Analyst

Good morning. Thanks for taking my questions. Congratulations, Jantoon, on the new role. A couple of questions for me.

Maybe we could just start with a discussion on the units. Just compared to industrywide SAAR on both new and used, it seemed that you guys had a little more pressure. And I know you alluded to that, but maybe you could just drill down a little deeper on what exactly is happening with conversion rates. Your traffic looked like it was not down as much as the units.

And then maybe you could particularly comment on TCDC. It looked like the units there were down more than affinity. And then a second question just on TrueCar Plus. I think you mentioned that you're working with a variety of OEMs and nameplates.

Maybe you could just kind of help us understand how many OEMs you're working with right now that have signed on board maybe as a percentage of the total market? And how does services like GM's CarBravo kind of fit into the picture? How would you guys coexist? Thanks so very much.

Jantoon Reigersman -- Chief Financial Officer

OK. So there are a lot of different questions in one. So let's start with the units. So obviously, yes, we -- our traffic is still very healthy despite actually a pretty dramatic pullback on the marketing side.

So it also shows you the robustness of our platform, but this is something that you obviously don't want to do for extended periods of time. So hence, also our interest to start investing some more on the marketing side over the course of 2022. The units have indeed come down, but that is pretty much affecting -- that's pretty much driven by our close rates. So remember, although our mix shift has become more used, we are still like focused on new.

And obviously, many of our franchise dealers are also focused on new. And with the lack of inventory, it's hard to drive the units through. A lot of the dealers have very little inventory. And so as we mentioned before, there will be some lagging effect between stabilization, replenishment at the local level, and then obviously the pricing resetting.

It's very different to some of our competitors that are obviously much more impression-based. So if we were to be measuring ourselves on impression-based, then those metrics would look very differently and much more favorable to us. But we obviously are much more focused on attribution and getting paid that way. The -- I can't remember what your second question was.

Marvin Fong -- BTIG -- Analyst

It was about working with the OEMs to get TrueCar Plus activated in Florida, how many you're working with. Any additional color there?

Mike Darrow -- President and Chief Executive Officer

Yes. Marvin, that's a great question. We've been out talking to all of our OEM partners about our plans with TrueCar Plus. There's a number of the OEMs who have entered into the digital space.

Nissan launched their Nissan at Home program. You mentioned CarBravo from GM. We view these things as validation of where we're taking our business, the industries moving online in a transaction way. What we feel good about is we think there's a way for all these things to exist, and we want to be the first real multi-brand marketplace where a consumer can go and shop across new, used, and certified preowned vehicles in a way that won't happen on CarBravo, doesn't exist on Nissan at Home, and we're excited about that.

But all of these things will play a role in the industry's continued movement to provide more services to purchasing vehicles online.

Marvin Fong -- BTIG -- Analyst

Perfect. Thanks, Mike and Jantoon.

Operator

The next question comes from Chris Pierce with Needham. Please go ahead.

Chris Pierce -- Needham and Company -- Analyst

Hey, good morning. As you guys get closer to the used side of the business, can I get your thoughts on tax refund season and how your dealer partners and how yourselves are thinking about that now versus three or six months ago? The reason I ask is kind of your third-party data was weak into year-end and kind of started out the year softer. Do you think it's just high prices holding consumers back, or is there something more to it?

Mike Darrow -- President and Chief Executive Officer

Yes. I think, Chris, on the second part of your question, it's definitely pricing that have consumers pausing. We strongly believe that a lot of the discretionary demand in the marketplace has kind of been squeezed out. The folks who are buying a car now in new or used are the ones who absolutely need to, folks who are discretionary buyers that come in and out of the market on a regular basis have been driven to the sidelines, not only due to selection, but also due to the pricing that's out there for the vehicles.

So we think there was pent-up demand coming out of COVID in 2020, and that showed itself early in 2021 with the sales numbers that we saw in March, April, and May. And then the inventory -- the chip shortage had such an impact on new car availability, driving pricing up, which then drives used car pricing up. And then that's when I think you saw the discretionary demand starting to move out of the marketplace in the second half.

Chris Pierce -- Needham and Company -- Analyst

If I could have a follow-up, do you think that -- you hear about record high traffic at these dealers some pricing over 2021. Is that what's keeping prices high, dealers are kind of trying to hold the line? Or are they kind of just waiting for new cars? Or does it all kind of go together.

Jantoon Reigersman -- Chief Financial Officer

I think it's all coming together, right? So as long as the local inventory is very, very low, then there's obviously supply demand where they can charge, because there is somebody who needs a car. And when the inventory will reset, pricing will reset automatically shortly thereafter as well. Now, just note that this is obviously not a great consumer experience. And so, over time, this will probably be resetting sooner rather than later.

Chris Pierce -- Needham and Company -- Analyst

Perfect. Thank you.

Operator

The next question comes from Naved Khan with Truist Securities. Please go ahead.

Naved Khan -- Truist Securities -- Analyst

Yeah. Thanks a lot. A couple of questions. So it sounds like the dealer churn might be troughing.

Can you provide any color on how the trends have looked like into January and maybe even February versus in the back half of last year? And then on TrueCar Plus, in those markets where you plan to go live, can you give us a sense of the amount of traffic that you would be testing on TrueCar Plus versus your normal channel? Thank you.

Jantoon Reigersman -- Chief Financial Officer

Yes, absolutely. So I think we also spoke about this in the letter. So we feel that Q4 has effectively stabilized in -- from a rooftop perspective. And so -- and that's a trend we have seen continue in January.

So I think we're confident there. Now, remember, there's a lot of macro at play. So there's some give and take, and it will probably continue to be so. But overall, we feel that this has bottomed out as it stands right now to the best ability that we can see.

To answer your question on the TC Plus side, so remember two things. So one is there is a store front effectively that will open on the TC Plus side that is specifically to Florida as we do the initial state rollout, so that people inside Florida who can then see the full inventory of new and used cars that are available within that state. Over time, obviously, we'll go -- on the new side, we'll go state by state. So that's much more audience-specific within the states in order for new, but used will obviously roll out nationwide.

And so, soon, you'll be able to actually look at all the used inventory even if you're outside of Florida and be able to transact online through the marketplace. And so that obviously would be our full audience effectively.

Mike Darrow -- President and Chief Executive Officer

Hey, Naved, it's Mike. On the dealer churn thing as well, we've mentioned before, in Q4, dealer churn was actually at low levels compared to what we saw pre-COVID. So what's happening is as dealers, even at a reduced rate churn off the site, the difficult challenge is adding new car franchise dealers to the program with no inventory out there. So that's why you're seeing the net decline -- the small net decline that you saw wasn't really due to churn.

Churn was actually at a fairly low rate in Q4. It's just dealers don't have a lot of new cars out there. So it's tough to drum up new business -- new dealers on the new car side of the business. And Jantoon a great job of answering on the traffic.

We're looking at a single storefront approach to our business as we go forward. We'll begin to expose more and more traffic to the TrueCar Plus offering as we roll out, and we have more new car brands represented and more used car vehicles available for consumers to choose from. So we'll regulate the exposure of that as we build out the inventory and the market coverage.

Naved Khan -- Truist Securities -- Analyst

That's great. Thank you. And congrats on the expanded role, Jantoon.

Jantoon Reigersman -- Chief Financial Officer

Thank you.

Operator

[Operator instructions] The next question comes from Tom White from D.A. Davidson. Please go ahead.

Unknown speaker

Hi. Thank you so much for taking our questions. This is [inaudible] for Tom. First, I have on the Uber partnership, I was wondering, is this primarily about helping drivers get into newer used cars? And also how big of an opportunity is this relative to the rest of the business? And maybe another question in there.

Maybe update us a bit on the status of your partnership with HyreCar and how this Uber deal fits into that? And then I have a follow-up question after this.

Mike Darrow -- President and Chief Executive Officer

Yeah. We're excited about the Uber partnership, and you noted the purpose of that. We want to make sure that the Uber drivers have an opportunity to search a large inventory of new and used cars as they're replacing their vehicles, which become the main way for them to generate revenue. It's early on in the partnership, and we try not to put too much pressure on early partnerships as they're developing.

But we think, based on the number of drivers out there, we think it could be a big opportunity for us, and we look to be able to grow that partnership steadily as we go forward. And in conjunction with the higher car offering, these pieces all kind of fit together. This is a growing -- certainly a growing community and we want to be a part of it. We want to provide a service to these folks, and we think it will be -- continue to grow for us and be an opportunity to grow our partner business, along with some of the other new adds we've added there.

It wasn't that long ago that we added Navy Federal Credit Union, the largest credit union in the world, and we're looking to grow that business. So we're excited about where the partner business is and the new partners we've been able to add. Our role in the driver community is one where we think we can grow our business. So we're excited about that.

Unknown speaker

Great. And then on my second question is on dealer count. You've made a reference to uncertainty about it in the shareholder letter. So I was curious if you could provide any color or anything specific you've seen thus far into the first quarter? And what type of lag you envision it like would create as new car pricing when inventories start to rebuild?

Jantoon Reigersman -- Chief Financial Officer

Yeah. So what we mentioned earlier, so we seem to have seen the bottom of it in Q4. And so into the new year, the bonds have stabilized. It's hard to say exactly when inventory resets.

It seems that industry inventory has stabilized, maybe even slightly grown in the end of last year. But this obviously has a lagging effect for the replenishment of the local inventories. And only when that happens, do you have pricing go down. And so -- and in those moments, that's obviously when the dealers will then start focusing on actually expanding their reach, et cetera.

And so there is some element of a lag, and it's hard to predict exactly -- when it exactly will go into effect in each of the stages, but we're confident it will. The question is just what the exact time it will be.

Mike Darrow -- President and Chief Executive Officer

And in our conversations with our OEM partners, they're working aggressively to build plans to ramp up production as chips become available. It's just there's a sequencing to the timing there as more vehicles are built. There's dealers out there, retailers right now who are sitting on presold orders and waiting for inventory to come in. So even as production increases, we don't think you'll see an immediate build to inventory, particularly coming into a spring selling season.

So there will be a lag as we capture some of that demand that's been sitting out there. Then you'll begin to see inventory build. Then we'll begin to see pricing coming down. And we think you'll be able to see a noticeable change in that, we hope, in the first half, but it will probably be second half of this year before inventories significantly return to the type of levels we've seen in the past.

Unknown speaker

Great. Thanks so much for taking my question.

Operator

This concludes our question-and-answer session. I would like to turn the call back over to TrueCar's president and CEO, Mike Darrow, for any closing remarks.

Mike Darrow -- President and Chief Executive Officer

Thanks, everyone. I really appreciate you taking the time to join us this morning. And I want to also thank the TrueCar team who's done an amazing job of staying focused during this difficult macro time and has worked hard to improve not only our core product offering, but to get us a good start on our TrueCar Plus pilot and where that can take us in the future. So we're very excited about what's ahead of us, and thanks for spending the time this morning together.

Operator

[Operator signoff]

Duration: 31 minutes

Call participants:

Zaineb Bokhari -- Vice President, Investor Relations

Mike Darrow -- President and Chief Executive Officer

Jantoon Reigersman -- Chief Financial Officer

Rajat Gupta -- J.P. Morgan -- Analyst

Marvin Fong -- BTIG -- Analyst

Chris Pierce -- Needham and Company -- Analyst

Naved Khan -- Truist Securities -- Analyst

Unknown speaker

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