While most retailers sink or swim based on sales Costco (NASDAQ:COST) does not necessarily need anyone to ever set foot inside its warehouses.
That's a bit of an extreme view because members who never visited would likely have very little incentive to renew, but if for some reason they did, the chain would be fine with just membership fees. In fact, Costco makes about 75% of its profit from membership fees, and the company can afford to balance out its low-margin sales with its high-margin memberships.
It's a model that only works if you can keep membership numbers at least flat, but hopefully growing. That's something Costco did impressively in 2016. It was not blockbuster growth, but that's not needed at a mature company. Costco kept the membership needle moving forward and that's enough to make memberships its most-successful segment in 2016.
A look at Costco's membership numbers
"In terms of membership, we continue to enjoy strong renewal rates, 90% in the U.S. and Canada and 88% worldwide, continuing increasing penetration of executive memberships as well," CFO Richard Galanti said during the earnings call.
Those numbers were in line with historical norms for the company. Galanti broke down the total by category during the call.
At year end, we had 36.8 million Gold Star members, up from 36.2 million 16 weeks earlier at the end of the third quarter. Primary Business ticked up to 7.3 million from 7.2 million. Business add-on remained at 3.5 million for a total of 47.6 million member households at Q4 end compared to 16 weeks earlier when it was 46.9 million and including add-on cards in terms of you walking around with a Costco membership card in their wallet, 86.7 million at year end, up from 85.5 million just 16 weeks earlier.
That's also a big leap from the end of 2015 when the company had 81.3 million people carrying a Costco membership card. In addition, in fiscal Q1 of 2017 -- which is essentially calendar Q3 of 2016 -- the company inched up again to 87.3 million people with a membership card.
Costco has been steady
In a trying retail year when Costco had the potential negative effect of changing its rewards credit card from American Express to Visa in the United States, a move which very well could have caused people not to renew, the chain kept marching forward. It's also worth noting that new rewards card signups were halted for the early part of the fiscal year (through June 20 when Visa replaced American Express) and that could have been a major drag on joining/renewals as well.
The credit card issues did contribute to very slightly softer renewals throughout the year, but Galanti explained during the Q1 2017 earnings call that he believes that trend has ended.
As you know it's been probably almost two years in Canada when we converted to the MasterCard and with that we saw as we would have expected a slight decline in renewal rate. As occurred in Q4 2016 this past summer, we saw that finally reverse, and saw an uptick in renewal rates in Canada and that continued in Q1 of this fiscal year too. We are now seeing the same thing in the U.S. had ticked down a little bit over the last couple of quarters and have ticked down a little bit as well in Q1. We don't see any issues there at this point.
Basically the company did just fine through the worst of the credit card switch and those problems are not only over, but Costco now has a more lucrative rewards credit card from Visa to lure in new members. The warehouse club showed in 2016 that even in a trying environment it could keep membership dollars coming in. That's a strong sign for 2017 and a solid base to grow the company on as other brick and mortar retailers struggle.