Still reeling from its surprise decision to terminate an exclusive partnership with the U.S. Postal Service earlier this year, (STMP) endured another massive plunge in May after significantly lowering its already painful 2019 outlook.

Now, however, shares of the online postage company are rallying on the heels of the release of its second-quarter results late Wednesday. So, let's log on for a better idea of what drove as it ended the first half, as well as what investors should be watching for the rest of the year.

Various envelopes stacked on top of a cardboard shipping box.

IMAGE SOURCE: GETTY IMAGES results: The raw numbers


Q2 2019

Q2 2018



$138.8 million

$139.6 million


GAAP net income

$14.0 million

$45.5 million


GAAP net income per diluted share




Data source: GAAP = generally accepted accounting principles.

What happened with this quarter?

  • Mailing and shipping segment revenue grew 1% year over year to $135.6 million.
  • Customized postage revenue fell 40% to $3.1 million.
  • Adjusted for items like stock-based compensation and acquisition costs,'s (non-GAAP) net income was $22.3 million, or $1.25 per share, down 54% from $2.75 per share in the same year-ago period.
  • Adjusted EBITDA dropped 38% to $39.3 million.
  • repurchased roughly 296,000 shares during the quarter for $20 million. 
  • Paid customers jumped 1% year over year to 742,000, monthly churn was 3.4% (up from 3.1% last quarter), and average revenue per user was $60.96 (up from $60.05 last quarter). 

What management had to say 

"During the second quarter we continued to make progress on our efforts to evolve our strategy to more fully embrace a global multi-carrier business model," stated Chairman and CEO Ken McBride. "Our financial results for the second quarter were in-line with our expectations in light of our new strategic direction."

During the subsequent conference call, McBride said continued to work with the USPS "to drive value for our customers," adding that it "remains a very important carrier partner for us."

"We also continued to make strides in our diversification of our carrier relationships with international posts including Royal Mail, French Post, Australia Post, and non-traditional carriers with our Global Advantage Program," McBride added. "Our financial results for the second quarter were in line with our expectations in light of our new strategic direction."

Looking forward

For perspective, last quarter's guidance reduction was caused by contract renegotiations between the USPS and certain reseller partners of

Also during the call, however, McBride noted the company has "seen a positive shift in the USPS's negotiating position with respect to its reseller partners."

"Back in April, the USPS told some of the reselllers that their economics would be decreasing starting in June of 2019," McBride elaborated. "Recently however, the USPS extended the NSAs [negotiated service agreements] of some of our reseller partners at their current margins through the end of 2019."

As a result, increased the bottom ends of its full-year guidance ranges to call for 2019 revenue of $520 million to $560 million (up from $520 million to $560 million before), GAAP net income per share of $1.44 to $2.56 (up from $1.15 to $2.56 before), and adjusted/non-GAAP net income of $3.60 to $4.85 per share (up from $3.35 to $4.85 previously). also expects 2019 adjusted EBITDA of $120 million to $150 million, an increase of $10 million from the lower end of its old target range.

Finally, McBride said that while the USPS intends to decrease the margins of those recently extended NSAs starting next year, it has "also recently engaged in more productive conversations that seem to recognize the value that resellers bring to the post office."

To be clear, the stated goal of's decision to end its exclusive alliance with the U.S. Postal Service was to enable it to "fully embrace partnerships with other carriers" -- and the company is working toward doing exactly that. But with the short-term pain the move brought to's business and share price, it's hard to argue with some incrementally good news.