Please ensure Javascript is enabled for purposes of website accessibility

Amazon Giving Customers More Time to Make Returns

By Daniel B. Kline – Apr 13, 2020 at 10:13AM

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

The retailer has other areas to focus its personnel.

The coronavirus pandemic has forced (AMZN -1.57%) to make major operating adjustments on the fly. It has prioritized some items over others, asked vendors to hold off on non-essential deliveries, and has stopped taking new memberships for its grocery delivery service.

Now, the online retailer has done something that's good for the company and its customers. It's extending the window within which people can return items.

A man works in an Amazon warehouse.

Amazon has been adjusting policies on the fly. Image source: Amazon.

What is Amazon doing?

While the online leader works to make sure people have the food and household items they need to make it through the pandemic, it has shifted workers to its warehouses. It makes sense to try to slow down the flow of returns because processing the items coming back requires labor.

Many consumers also don't want to leave their homes to go to the post office or any other place that ships returns. To allow for that, and to relieve some pressure, Amazon has temporarily changed its return policy:

Nothing is more important than the health and well-being of our customers, employees, and the communities we serve. To that end, we're temporarily extending the return window to give you more time to get items back to us. Most items ordered from Amazon or our Seller partners between March 1 and April 30, 2020 can now be returned until May 31, 2020.
This allows consumers to wait and hold onto things they want to send back until a time when it's (hopefully) easier to do so.

These are smart changes

No retailer, even Amazon, had a plan for a situation like this one. It requires adjusting as the conditions dictate, and Amazon has done that very well.

John Mackey, CEO of Whole Foods Market, an Amazon subsidiary, is a member of The Motley Fool's board of directors. Daniel B. Kline has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Amazon and recommends the following options: short January 2022 $1940 calls on Amazon and long January 2022 $1920 calls on Amazon. The Motley Fool has a disclosure policy.

Invest Smarter with The Motley Fool

Join Over 1 Million Premium Members Receiving…

  • New Stock Picks Each Month
  • Detailed Analysis of Companies
  • Model Portfolios
  • Live Streaming During Market Hours
  • And Much More
Get Started Now

Stocks Mentioned, Inc. Stock Quote, Inc.
$113.00 (-1.57%) $-1.80

*Average returns of all recommendations since inception. Cost basis and return based on previous market day close.

Related Articles

Motley Fool Returns

Motley Fool Stock Advisor

Market-beating stocks from our award-winning analyst team.

Stock Advisor Returns
S&P 500 Returns

Calculated by average return of all stock recommendations since inception of the Stock Advisor service in February of 2002. Returns as of 10/03/2022.

Discounted offers are only available to new members. Stock Advisor list price is $199 per year.

Premium Investing Services

Invest better with The Motley Fool. Get stock recommendations, portfolio guidance, and more from The Motley Fool's premium services.