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Charter Raises the Ire of NY AG Over Its COVID-19 Response

By Donna Fuscaldo – Apr 21, 2020 at 3:28PM

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With hundreds of employees reportedly testing positive for COVID-19, Charter now says majority of employees are working from home.

Charter Communications (CHTR 5.58%) is in the cross-hairs of New York Attorney General Letitia James after more than two hundred employees at its Spectrum unit reportedly tested positive for the coronavirus. 

A spokesperson from James' office told the New York Times that the New York AG is opening an inquiry into Charter's response to the COVID-19 pandemic, including how it managed the safety of its workers.

Coaxial going into the back of a cable box.


The New York Times, citing a person with knowledge of the company, reported Charter's Spectrum unit has seen more than 230 employees test positive for COVID-19. The unit, which is headquartered in Stamford, Conn., has 95,000 employees located across 41 states. Of those, 40,000 are employed in call centers or offices. The paper noted among the employees who tested positive, nearly half were employed in call centers and offices. 

In a statement, a spokesperson for the cable giant said a "significant majority" of its employees who work in offices and call centers in the U.S. are now doing their jobs from home. "Over the past three weeks, we have dramatically reduced the number of employees going into the field or into the office while maintaining the efficacy of our business operations that is so critical to fighting this pandemic," the Charter spokesperson said. "We have also announced a variety of enhanced benefits to help alleviate employees' concerns while still being able to meet the elevated needs of our customers and businesses across the country during the crisis."

Charter is considered an essential business due to its important role as a broadband internet provider.

Donna Fuscaldo has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.

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