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Home Depot vs. Lowe's: Both Retail Giants Are Tapping AI, but Which One Is Doing It Better?

AI assistance has appeared to improve customer service for both companies.

By Will Healy Mar 4, 2026 at 3:35AM EST

Key Points

  • Home Depot developed Magic Apron for product question and an AI-driven Pro Xtra program for loyalty customers.
  • The Mylow digital assistant has freed up more time for face-to-face interaction at Lowe's.

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