We here at The Motley Fool believe that an important component of a great investment is good management. But what constitutes good management? I sat down with Fool analysts Rich Greifner (TMFTenacious) and Matt Argersinger (TMFMattyA) to find out.
Part two of two. Click here for yesterday's conversation.
Yesterday we talked about the importance of management. You suggested looking for founder-managers, people who had a large personal stake in their company. How much is management vulnerable to different industry pressures? Can we compare management across industries?
Argersinger: Competitive advantages are rarely sustainable and management teams are always under siege from their competitors. Good managers will differentiate their businesses by tweaking their manufacturing processes, developing innovative marketing strategies, or delivering superior customer service.
One great way to measure a company's competitive position and the capabilities of its management team is to compare its returns on invested capital (ROIC) against other companies in its industry. It's never going to tell the whole story, but a company with a higher average ROIC over time relative to its peers is a great indication that they're getting more than few things right.
Greifner: I think good management is industry agnostic. For instance, most online retailers strive to cut costs by limiting the amount of time their customer service representatives spend on the phone with customers. But Zappos CEO Tony Hsieh was willing to exchange short-term profitability for long-term customer loyalty, so he gave his phone operators free rein to do whatever it took to make Zappos' customers happy. This willingness to think outside the industry (shoe)box helped Zappos post over $1 billion in annual sales, and made the company a comfortable acquisition fit for another customer-obsessed online retailer, Amazon.com
Final question: Who are some of your favorite managers and why? Who are some of your least favorite?
Argersinger: I already mentioned Bobby Kotick and Reed Hastings, but right near the top of my Hall of Fame list is Jim Koch of Boston Beer Company
Least favorite managers? I'm hesitant to name names. Let's just say there are more than a few Wall Street executives out there who are on that list. Frankly, I'm not sure how they sleep at night with the amount of shareholder value they've destroyed and taxpayer money they very nearly squandered.
Greifner: In addition to the managers named above, I'm a big fan of Chipotle Mexican Grill
Believe it or not, Apple's
A great big thanks to Rich and Matt for sharing their thoughts on management with us. Who's your favorite manager and why? Let us know in the comments.
Julie Clarenbach owns shares of Apple. Matt Argersinger doesn't own any of the stocks mentioned here. Rich Greifner owns Chipotle Mexican Grill. Chesapeake Energy is a Motley Fool Inside Value pick. Chipotle Mexican Grill is a Motley Fool Rule Breakers choice. Apple, Amazon.com, and Boston Beer are Motley Fool Stock Advisor selections. Chipotle Mexican Grill is a Motley Fool Hidden Gems selection. The Fool owns shares of Chesapeake Energy, and Chipotle Mexican Grill. Try any of our Foolish newsletters today, free for 30 days. The Motley Fool has a disclosure policy.