Hesse says it has paid off with more improvements than any other carrier in various customer satisfaction scores, as well as "port-in" statistics, which measure how many customers switch to Sprint from a rival carrier like AT&T
Despite a recent survey showing that Apple
Fool analyst Rex Moore likes seeing a strong focus on the customer. It makes sense; satisfied customers will produce less churn, are more likely to renew, and will give you good word-of-mouth advertising.
The bottom line: This is just one aspect of evaluating Sprint as an investment, but laser-like focus on customer satisfaction can create a somewhat hidden upside.
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