With all the hubbub over the new Starbucks
As a former designer, I've been there. (Just look at our old 2002 Improve the Fool boards and the heated exchanges we've had over serif vs. sans-serif fonts … yes, we can laugh about it now.) No one likes change. Give it six months and change it back, you'll get the same pushback.
Here's the thing: logos are important. They are the most ubiquitous visual symbol of a brand, and people are passionate about them. They shouldn't be treated lightly or changed on a lark. And Starbucks knows this -- it's pretty savvy about brand. As CEO Howard Schultz put it, "This is not just, let's wake up one day and change our logo."
So whether the execution is exactly right -- releasing the siren from her circle, and the like -- the interesting story here is that Starbucks is going public with a major new brand initiative. This is the Starbucks equivalent of Steve Jobs holding up a magical new device.
So what is Howard's end game? Well, Starbucks has been dabbling outside the lines of the "coffee experience" for a long time now. It's nudged retail and prodded music. More recently, it has tapped into brewpubs and wine bars.
The Starbucks brand -- poster-child of the experience economy -- has always been about more than the beans. The company took a commodity and, through quality control, innovation, and interior decorating, made it into a luxury experience. Over time, it has built a brand, and a very loyal customer base.
What do you do with a loyal customer base? People who trust you to sort through commodities and provide a reliable, quality experience? Sell them more stuff, of course.
Here's the buried lede from AP:
Starbucks sees other changes ahead under its new banner: it's testing a system for customers to order and pay for coffee by mobile phone. It's seeking a way for rewards card holders to earn points buying Starbucks products at grocers or other stores. And it's considering offering beer and wine at night in some of its cafes. Starbucks also suggested it is looking at new food business opportunities, though company officials would not disclose details.
If I'm reading the tea leaves … um, coffee grounds … correctly, I would guess that Starbucks is moving beyond the testing phase, and has decided on a few promising ventures that deserve a legitimate push. Expect some big moves -- bigger than Via -- over the next year or two. Don't be surprised to see Starbucks restaurants, bars, smart home appliances ... I don't know what, but something big and new and surprising. Magical, even.
Will it work? Who knows? What I do know is that Starbucks is a savvy player when it comes to brand strategy. This new logo is not just a little "design tweak" -- it's a strategic turning point. It's the harbinger of something big.