Watch RightNow Technologies' (Nasdaq: RNOW) earnings report to see whether it can beat analyst expectations for the fourth consecutive quarter. The company will unveil its latest earnings on Wednesday, July 27. Rightnow Technologies provides customer experience management software solutions for companies of all sizes.

What analysts say:

  • Buy, sell, or hold?: The majority of analysts back RightNow Technologies as a buy. But with 62.5% of analysts rating it a buy, RightNow Technologies is still below the mean analyst rating of its nearest 10 competitors, which average 77.8% buys. Analysts like RightNow Technologies better than competitor Acxiom overall. Three out of five analysts rate Acxiom a buy, compared with 10 of 16 for RightNow Technologies. Wall Street has warmed to the stock over the past three months, with analysts increasing their endorsement from a hold to a moderate buy.
  • Revenue forecasts: On average, analysts predict $54.1 million in revenue this quarter. That would represent a rise of 24.5% from the year-ago quarter.
  • Wall Street earnings expectations: The average analyst estimate is a loss of $0.01 per share. Estimates range from a loss of $0.03 to a profit of $0.03.

What our community says:
CAPS All Stars are solidly behind the stock, with 80% granting it an "outperform" rating. The community at large concurs with the All-Stars, with 78.7% giving it a rating of "outperform." Fools are gung-ho about RightNow Technologies, though the message boards have been quiet lately, with only 50 posts in the past 30 days. RightNow Technologies' bearish CAPS rating of two out of five stars falls short of the Fool community's sentiment.

RightNow Technologies' profit has risen year over year by an average of 1196.6%.

Now let's look at how efficient management is at running the business. Traditionally, margins represent the efficiency with which companies capture portions of sales dollars. The following table shows gross, operating, and net margins over the past four quarters. 

Quarter Q1 Q4 Q3 Q2
Gross Margin 68% 72.4% 70.5% 69.3%
Operating Margin 2.4% 9.9% 8.5% 5.1%
Net Margin 2.7% 45.8% 6% 3.2%
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