There's a video that FedEx
A YouTube clip uploaded on Monday shows a FedEx driver hurling a PC monitor over a gated driveway.
"Here is a video of my monitor being delivered," reads the description on Google's
True to its moniker, FedEx has reacted quickly to the embarrassing situation.
A statement from the speedy parcel delivery specialist claims that the issue has now been resolved. FedEx had a face-to-face meeting with the recipient, apologizing in person and providing a replacement monitor at no additional cost. The errant employee has been handled according to FedEx's disciplinary policies.
"We know this is an aberration and is not reflective of the outstanding FedEx customer service that makes us proud around the world," the statement concludes.
FedEx -- and UPS
Unfortunately for FedEx and this particular driver, we also happen to live in an era where many affluent homes in Southern California have surveillance equipment. We have social tools including YouTube, Facebook, and Twitter, where these clips can go viral.
Mistakes are magnified.
The 3 million people who have seen this clip can't "un-see" what they saw. The one person who matters the most -- the recipient of the busted monitor -- has been satisfied, but the vast majority of YouTube users who have stumbled across the clip have no idea about the resolution.
"Did you see the video with that FedEx driver throwing that box over a fence?" has probably been a corporate ice breaker a few times this week -- and FedEx's reputation sours in every retelling.
Some companies embrace the negativity. Domino's Pizza
These are the holidays. Drivers will be rushed. Sadly, sometimes it's a company's reputation that gets heaved over a gate -- only to smash on the other side.
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The Motley Fool owns shares of United Parcel Service, Google, Domino's Pizza, and FedEx. Motley Fool newsletter services have recommended buying shares of FedEx and Google. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.
Longtime Fool contributor Rick Munarriz calls them as he sees them. He does not own shares in any of the stocks in this story. Rick is also part of the Rule Breakers newsletter research team, seeking out tomorrow's ultimate growth stocks a day early.